6/10 - Được
Lucy
Đi cùng bạn đồng hành
25/09/2024
Thích: Tiện nghi, dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Liked the breakfast that was included and the resort facilities with the beach area. Did not like that the lounge chairs on the beach were not included.
Our room # 252 was very, very dissappointing, and definitely not up to standards, particularly with being claimed as a 5* hotel.
- many spots of mould in the shower walls and tiles coming off
- shower water did not drain, large amounts of water in the basin that did not move for drainage
- toilet plunger did not work on the left side
- large areas missing paint in washroom and throughout the room
- toilet dripping all day and night, it may be possible that the drippings are from the washroom above. Hard to sleep with the continuous dripping.
- no light over the hallway door area, very dark at night, particularly with being at the end of the hallway.
- large cracks in the door trim and around some baseboards.
- no bed sheet cover, bed cover is the only choice to cover yourself at night.
- bar fridge is not clearly advertised for charges for non alcoholic beverages.
All concerns have been addressed with the manager.
We only stayed 3 nights and addressed the concerns at the end of our stay. Finding it hard to believe no one else complained?
This room would be a 2* with all its pre existing conditions.
Check-in was not a delightful experience either.
Lucy
Lưu trú 3 đêm vào Tháng 9, 2024