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Nhận xét về Mutiara Beach Resort

3 out of 5
Mutiara Beach Resort
Jalan Trikora Km 55, Telok Dalam, East Coast of Bintan, Bintan, Riau Islands

Nhận xét

8,8

Xuất sắc

Đánh giá 10 - Xuất sắc. 44/85 nhận xét" "
Đánh giá 8 - Tốt. 32/85 nhận xét" "
Đánh giá 6 - Được. 4/85 nhận xét" "
Đánh giá 4 - Kém. 3/85 nhận xét" "
Đánh giá 2 - Tồi. 2/85 nhận xét" "

8,2/10

Sạch sẽ

9,4/10

Nhân viên & dịch vụ

8,8/10

Tiện nghi, dịch vụ

8,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

10/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Massimo

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 7, 2023

8/10 - Tốt

Maria belen

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Nice quiet beach,helpful staff,basic accommodation
The staff are super friendly and helpful, food is very good and well priced, my partner took a massage and really enjoyed it, the beach is lovely and it is very quiet and relaxing. The accommodation itself is very basic, but that’s ok as long as you are aware of it. Main disadvantage for me is that toilet is outside the hut and only has cold water for showering. A solar powered water heater would be an ecofriendly option if maybe they want to upgrade at some point. Our bathroom door didn’t close because the frame was a bit rotten so when you pushed to close it would push the frame out as well. So that needs maintenance. The other disadvantage is that the only place where you are safe from bugs and mosquitos is inside the netted bed. So you better take loads of mosquito repellent. They provide some and also coils to burn but those bugs are persistent! We weren’t very happy with the tour we hired. The driver didn’t know where he was taking us, didn’t speak English so gave us no information and we ended up having to point at things in the map and he would drive us but we didn’t fully know what to pick so I wouldn’t recommend that. The staff is the highlight of this place, they will do anything they can to help. We had a nice time overall and thoroughly enjoyed our visit
Lưu trú 3 đêm vào Tháng 4, 2023
Marc trả lời vào 29/04/2023
Dear Maria,Thank a lot for liking our place, and for taking the time to write a fair review. Our motto is to be a 1-star resort providing a 5-star service… as such, we are happy to know that this is how you rated us.Allow me to add a few nuances, for a fuller picture:The room category you have selected is a Pondok Plus, the more economical option. This kind of room was built initially, when our concept was to be only a homestay… hence the detached private bathroom, located next to the bedroom, like in a village. But now as a resort, the majority of our rooms are River Houses of the superior category, with en-suite bathroom & shower room… perhaps you would like to give it a try, next time?My apologies for the unfortunate difficulty experienced with the bathroom door… our resort maintenance team, on duty every day from 9am till 5pm, would have been quick to fix this issue, if they had been made aware of it.As an eco-resort, we are doing our best to balance guest comfort & protection of the environment, this sometimes can prove to be a bit challenging. Insects are part of any natural environment and their presence is actually the testimony to a healthy eco-system. Still, we have been controlling the population of biting insects to be minimum, with a combination of preventive measures and selective fogging. Your stay happened to coincide with days of alternating sunshine & rain, which would typically result in a temporary increase of mosquitoes at sunset, this usually happens in the tropics… Good news, since then, we have not received guest comments on this topic. We have taken note of your feedback regarding the island tour, provided by a third party since we have decided to focus on our core business, which is hospitality. The private taxi operator we had been working with for several years, had the necessary language skills & local knowledge, but sadly his small enterprise did not survive the recent pandemic crisis. We are now looking for a suitable replacement… in the meantime, we can only suggest hiring a local taxi operator, to our guests who wish to explore the greater Bintan, as you did.We look forward to your next visit!Marc (resort owner)

8/10 - Tốt

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Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2023

8/10 - Tốt

Khách đã xác thực

Lưu trú 2 đêm vào Tháng 2, 2020
Marc trả lời vào 11/03/2020
dear March Guest, thanks a lot for staying with us, and for liking our place! we look forward to your next visit... best regards, Marc

10/10 - Xuất sắc

Sabine/Michael, Koblenz

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Im Grunde sind es immer die Verbindungen mit Menschen, die dem Leben seinen Wert geben. Basically it's always the connections with people that give life its value. W. v. Humboldt
Lưu trú 10 đêm vào Tháng 2, 2020
Marc trả lời vào 08/03/2020
dear March Guests, thank you so much for liking our place! your visit has indeed been our great pleasure too... your loyalty in these challenging times has given us the necessary spirit & strength for looking ahead with confidence... we look forward to welcoming you back again soon! best regards, Marc

10/10 - Xuất sắc

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Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We enjoyed the river and the ocean and all of the nature that surrounded us. The staff were attentive and kind. The food choices were good and quite delicious and at a fair price. It was a peaceful, rejuvenating resort in a natural environment.
Lưu trú 3 đêm vào Tháng 2, 2020
Marc trả lời vào 04/03/2020
dear March Guests, thank you so much for appreciating our resort for what it is: back to nature & back to basics... this has been our concept for 15 years now, and it seems to gain relevance as the outside world gets more ugly & complicated... please visit us again soon! best regards, Marc

2/10 - Tồi

Khách đã xác thực

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Scam hotel
騙されないでください。 予約確定後にフェリーターミナルシャトルサービスをお願いしたら、無料ではなく600,000のタクシーを紹介されました。Hotels.com に問合せのメールをしても、日本人で無い担当者が代わる代わる変な日本語で回答をはぐらかすします。そして、3回くらいのメールやり取りで、ブロックされました。 回答は、無料と記載されていないものは全て有料とのことです。HPのどこにもそのような記載はありませんが、担当者はあると言い張ってからブロックです。宿泊代と同じくらいのタクシー代を支払う価値があるかは、皆さんの判断です。私は騙されました。完全な詐欺です。 Don't be fooled. When I requested the ferry terminal shuttle service after the reservation, I was introduced to 600,000 taxis instead of free service. I sent inquiry emails to Hotels.com, non-Japanese representatives responded in strange Japanese words. And they blocked my email account after about three email exchanges. Their answer is that anything not listed as free is charged. There is no such statement anywhere on HP, but they insisted it. It's up to you to decide whether it's worth paying the same taxi fee as your accommodation fee. I was deceived. It is a complete scam.
Lưu trú 1 đêm vào Tháng 2, 2020
Marc trả lời vào 29/02/2020
dear February Guest, thank you for staying with us! we have read your post-stay review and frankly we do not understand it... as such, it is difficult for us to address your concerns, my apologies for this; your complaint, labelled "scam hotel", has actually nothing to do with the quality of our accommodation, it seems to be more directed at the service provided by Hotels.com; all we can say is that you did not express any unhappiness during your whole stay with us, and you seemed to be satisfied at check-out time too; hopefully you can visit us again soon! best regards, Marc

10/10 - Xuất sắc

Yasmin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A gem, paradise in Bintan. So sereen,zen. Very friendly staff. Tasty food, Spa etc. Going back soon. Thank you everyone. Greetz from the Netherlands. Yasmin and Kayum
Lưu trú 4 đêm vào Tháng 1, 2020
Marc trả lời vào 09/02/2020
dear Yasmin & Kayum, thank you so much for liking our place and for appreciating the simple, stress-free Mutiara lifestyle! your visit has indeed been our pleasure... we look forward to your next stay with us best regards, Marc

8/10 - Tốt

Christel

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Relaxing getaway
The resort is quite simple but all the essentials are here. The food is good but the breakfast could be improved as the choice is limited. The beach is sandy and very convenient for kids. It's perfectly okay for a (long) weekend. Note: be aware of the sandflies.
Lưu trú 2 đêm vào Tháng 1, 2020
Marc trả lời vào 01/02/2020
dear January Guest, thank you very much for staying with us, and for liking our place! we have noted your suggestion regarding the breakfast, which is included in the room package... at this point, our breakfast offers a choice of 10 sets, as a mix of asian and western popular choices; our guests also have the option of ordering a customised set, according to their specific dietary requirements... we are now in the midst of drafting our new 2020 menu, and your comment will certainly help us improve the current offerings; as you must have noticed, we are putting a lot of energy in maintaining the beach in the best possible condition, starting every day from 7am... the tractor turning the sand over and the spraying of a water-based insecticide have proven very effective for keeping the sandflies down within our property; we have also placed signs at both extremities of our private beach, asking our guests to be careful when exploring the nearby wild beaches, which would still have sandflies, depending on the season; we look forward to your next visit soon! best regards, Marc

8/10 - Tốt

Igor

Lưu trú 2 đêm vào Tháng 12, 2019

10/10 - Xuất sắc

Dmytro

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Real indonesian experience in serenity of nature
This an eco-hotel, in rustic, traditional indonesian houses. Great experience but dont expect Hilton level comfort. The closeness to nature was unsurpassable. THe hut is facing the beach and the river running on the other side, right behind the back porch. Monkey are running around the property. The beach is unbelievable and practically empty (we were in low season), but very well maintained. The service is extremely accomodating. You can order drinks/food anytime of the day, and have it anywhere around the huge property. Andy was fantastic.
Lưu trú 2 đêm vào Tháng 12, 2019
Marc trả lời vào 22/12/2019
dear December Guest, thank you very much for appreciating our concept of natural simplicity, and for taking the time to share your appreciation! nature is indeed our most precious asset and we believe this is what sets us apart from most other properties in Bintan... we are working hard to keep it this way, and your support will go a long way... please visit us again soon! best regards, Marc

10/10 - Xuất sắc

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Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
とても可愛いホテルです。朝晩寒いのでもう1枚毛布が欲しいです。
Lưu trú 1 đêm vào Tháng 11, 2019
Marc trả lời vào 26/11/2019
dear November Guest, thanks a lot for liking our place! by planting many trees, we managed to create a micro-climate, resulting in cooler temperatures in the rooms, especially at night... this is why we provide blankets in the rooms guests are welcome to ask for extra blankets, on especially cool nights we look forward to your next visit! best regards, Marc

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 10, 2019
Marc trả lời vào 30/10/2019
dear October Guest, thanks a bunch for this great rating! we appreciate your feedback, as a strong motivation... best regards, Marc

10/10 - Xuất sắc

Khách đã xác thực

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything is good. Would appreciate more varieties for vegetarian food and heater for showering.
Lưu trú 2 đêm vào Tháng 10, 2019
Marc trả lời vào 28/10/2019
dear October Guest, thanks a lot for liking our place! we have noted your valuable suggestions, for action by our resort team... looking forward to your next visit soon! best regards, Marc

10/10 - Xuất sắc

Khách đã xác thực

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I like the eco friendly design of the resort. And also the dinner area and spa area are outdoor where I can enjoy the nature even more. The beach of the resort is excellent.
Lưu trú 1 đêm vào Tháng 10, 2019
Marc trả lời vào 14/10/2019
dear October Guest, thank you very much for liking our place, and for sharing this with others! your appreciation is motivating us to be even better, when you visit us again... best regards, Marc

10/10 - Xuất sắc

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Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
とても楽しい滞在でした。食事が美味しかったです。またぜひ泊まりたいです。
Lưu trú 1 đêm vào Tháng 9, 2019
Marc trả lời vào 23/09/2019
dear September Guest, thank you so much for this wonderful review! we look forward to your next visit... best regards, Marc

10/10 - Xuất sắc

Hugh

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Peaceful excellent stay!
Amazing - absolutely amazing! I loved the location and the accommodation. The food was excellent too. Don’t come here if you are expecting 5 * comforts, but I liked it all the better for that. Peaceful with beautiful simple accommodation. The staff were really friendly and helpful. My visit was too short / I will be returning!
Lưu trú 1 đêm vào Tháng 8, 2019
Marc trả lời vào 27/08/2019
dear August Guest, thank you so much for this wonderful bouquet! we look forward to your next visit... best regards, Marc

10/10 - Xuất sắc

Neil

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 7, 2019
Marc trả lời vào 07/08/2019
dear August Guest, thank you so much for this wonderful rating! it is a great motivation for us... we look forward to your next visit! best regards, Marc

10/10 - Xuất sắc

Manami

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great experience nature resort in Bintan
We have stayed at the resort 4 nights/ 5 days in July 2019 as family of 4. Overall, we have really enjoyed the nature and beach they have offered. The restaurant has quite extensive menu with varieties as an isolated nature beach resort, so we enjoyed a lot. The breakfast has 5 choices, and we especially enjoyed fried rice, fried noodles, and crepes. Drinks are separate charges so as water. For water, you have 2 choices, 1. Buy bottled water 2. Rent a refillable water bottle with unlimited refile (charged per day per person) They give us 330ml bottled water every day as complimentary. Since this resort is in the nature, there are many wild animals and bugs. I am a city girl, so I got over 45 bug bites all over my body during the stay, however, my husband and our daughters were country people with nature, so they did not react to the bug bites at all. One of our daughter got jellyfish bite, and it was quite bad, however, resort staff gave her a vinegar and first aid. The staff members and owner are very nice and friendly, so as 3 lovely dogs on the property. The massage/spa is simply fantastic, highly highly recommended. We all 4 of us did 75 minutes full body massages, and we all agree that this was one of the best massages in our lives for sure. Just avoid the mosque praying time since the mosque is just next door to the spa and their praying is very loud, so it is difficult to relax.
Lưu trú 4 đêm vào Tháng 7, 2019
Marc trả lời vào 25/07/2019
dear July Guests, thank you so much for this lovely review, and for appreciating our place for what it is, simple and natural... your visit and the interest you have shown for our concept have been our pleasure too! my sincere apologies for the bug bites... this may happen when exploring the nearby beaches, beyond our resort's boundaries; your river spa recommendation will go a long way, i am sure! we look forward to welcoming your family back soon! best regards, Marc

6/10 - Được

Andres

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 7, 2019
Marc trả lời vào 22/07/2019
dear July Guest, your visit has been our pleasure... we look forward to welcoming you back soon! best regards, Marc

10/10 - Xuất sắc

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Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A very charming place + great pizza! A wonderful place to relax.
Lưu trú 1 đêm vào Tháng 6, 2019
Marc trả lời vào 20/06/2019
dear June Guest, thank you so much for appreciating our place... your kind feedback is a great motivation for us! we hope to see you again soon... best regards, Marc

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I had a nice stay. It’s rustic with a great vibe. The staff is wonderful and the spa is very relaxing.
Lưu trú 2 đêm vào Tháng 6, 2019
Marc trả lời vào 13/06/2019
dear June Guest, thanks a lot for appreciating the relaxed simplicity of our place, and for sharing your experience! our Team look forward to your next visit... best regards, Marc

4/10 - Kém

Pascale

Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi phòng
Environnement décevant
La belle plage qui borde l’hôtel, qui est le principal attrait de cet hôtel très isolé, est malheureusement très sale (déchets plastiques, pneu, télévision.....), infestée de mouches de sable et de goudron. Bon restaurant. Installations simples mais attendues.
Lưu trú 1 đêm vào Tháng 5, 2019
Marc trả lời vào 11/05/2019
visiteurs de mai, bonjour! merci de votre visite!... en soit, la relative isolation de notre hôtel est plutôt perçue comme un avantage recherché par la plupart de nos clients, qui désirent s'échapper de l'environnement urbain étouffant de Singapour... notre plage privée est entretenue quotidiennement par une équipe de nettoyeurs qui commencent leur travail a 7 heures du matin... les limites de notre plage sont clairement indiquées par des panneaux d'information; nous sommes par conséquent en mesure d'offrir a nos clients un environnement propre et sans surprises... ceci n'est pas toujours le cas des plages avoisinantes, que vous avez probablement décidé d'explorer à pied, lors de votre séjour chez nous; la pollution marine est malheureusement un problème global, commun à toutes les plages... nous sommes désolés d'avoir été sanctionnés par une note médiocre, pour une cause sur laquelle nous n'avons pas, ou peu de contrôle... le gouvernement indonésien est conscient de ce problème, et il s'est engagé dans une double recherche de solutions: 1. sensibilisation de la population locale, et opérations périodiques de nettoyage du littoral; 2. identification et arrestation des pétroliers qui rincent leurs cuves dans les eaux internationales proches; nous espérons avoir à nouveau le plaisir de votre visite dans un futur proche! cordialement votre, Marc

10/10 - Xuất sắc

Robin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Amazing place
Fantastic staff, highly recommend
Lưu trú 3 đêm vào Tháng 3, 2019
Marc trả lời vào 11/05/2019
dear May guest, thanks a lot for liking our place! our motto is to be a "1-star hotel with 5-star service"... therefore our Team is indeed our greatest asset; please visit us again soon! best regards, Marc

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2019
Marc trả lời vào 22/04/2019
dear April Guest, thank you so much for giving the highest rating... a great motivation for us we hope to see you again soon! best regards, Marc

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Peacefull place in front of a nice beach, excellent staff, all was perfect!
Lưu trú 1 đêm vào Tháng 3, 2019
Marc trả lời vào 10/04/2019
dear April Guest, thank you so much for choosing us, and for sending us this wonderful bouquet! we look forward to your next visit! best regards, Marc

8/10 - Tốt

Elodie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Un petit coin de paradis
le cadre est splendide, un réel petit coin de paradis... Très ressourçant. Le restau et le services étaient irréprochables. Des améliorations à faire sur la propreté (notamment des sanitaires) mais le rapport qualité prix est très bon !!
Lưu trú 1 đêm vào Tháng 3, 2019
Marc trả lời vào 03/05/2019
chère Cliente, merci beaucoup de nous avoir choisi, et d'apprécier la simplicite naturelle du lieu! nous avons noté votre suggestion concernant la proprete de la salle de bain, pour en faire le sujet du prochain training de notre équipe... nous nous réjouissons déja de votre prochaine visite! bien cordialement, Marc

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2019
Marc trả lời vào 03/04/2019
thank you for reviewing our resort

10/10 - Xuất sắc

Zan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
One of the most charming places I’ve seen
Fantastic place, clean and well kept, with a lot of personality. Suprizingly comfortable too. Warmly recomended
Lưu trú 3 đêm vào Tháng 3, 2019
Marc trả lời vào 13/03/2019
dear March Guest, thank you so much for liking our place, and for appreciating its natural simplicity! our Team looks forward to your next visit... best regards, Marc

10/10 - Xuất sắc

Doug, Singapore

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It great? Don’t expect the 5* luxury, that’s not what this place is about, just a good place to chill. This is my second visit, and it’s perfect.
Lưu trú 1 đêm vào Tháng 3, 2019
Marc trả lời vào 13/03/2019
thanks a lot Doug, for this great review! your repeat visits are our best reward... cheers, Marc

10/10 - Xuất sắc

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Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Mutiara is paradise on earth. The beauty and the calm of this place just transfer you to another world. And there is only one problem at Mutiara Beach: Once you arrive you don't want to leave again! The personal, service and food is great.
Lưu trú 1 đêm vào Tháng 2, 2019
Marc trả lời vào 27/02/2019
dear February Guest, wow, what a wonderful review... thank you so much for appreciating our resort! we look forward to your next visit... perhaps for a longer stay? best regards, Marc

10/10 - Xuất sắc

Ai, JAPAN

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
とても良い宿泊施設でした。
一つ一つ独立したロッジでプライベート感がありました。 いろいろな動物が遊びに来るなど、自然を体験することができました。 レストランの料理もどれもおいしかったです。 スタッフの子たちが常に気を配ってくれて、安心して過ごせました。 虫が苦手な方は気をつけた方が良いと思います。
Lưu trú 4 đêm vào Tháng 1, 2019
Marc trả lời vào 26/02/2019
dear February Guest, thank you so much for liking our place! we look forward to welcoming you back soon... best regards, Marc

8/10 - Tốt

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Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 2, 2019
Marc trả lời vào 03/04/2019
thank you for reviewing our resort

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
This was a lovely little break, getting back to nature without all the mod-cons. The rooms were quaint, but would be great if they had have decent sized ledges in the bathroom. Stairs to shower from the outside would also be handy so you don't walk sand through the living area. Food service really needs to be improved, especially when they automatically add 10% Service Charge on. The food comes out ad-hoc, which they advise they need for cooking etc. But then waiting 30 minutes for a bowl of cereal, 30 mins for a beer, 20 minutes for a cup of tea only to be told they don't have any, bringing out one drink at a time, forgetting other drinks, consistently being told they don't have an item on the menu 20 minutes after ordering etc is pretty slack and gets a bit annoying by the third, fourth and fifth meal.
Lưu trú 2 đêm vào Tháng 2, 2019
Marc trả lời vào 21/02/2019
dear February Guest, thank you very much for liking our place, and for sharing your feedback; please accept my apologies for making you feel that we were below your expectations in two areas the room: our accommodation is following the traditional indonesian lifestyle, as such there is a water basin with a coconut shell scoop near the entrance doorsteps of each room; this is for our guests to rinse their feet when they come back from the beach, and for those who do not understand the purpose, we have posted a written explanation note in the room... it is unfortunate that you did not notice either one; the food & beverages service: we have adopted here the "slow food" concept... as stated on our menus, we are seeking the support of our guests, who should order their meals an hour in advance; to facilitate the process, our Team members are going around the resort an hour or two before meal time, to collect guests advance orders... from the information i could gather, you did not take advantage of this opportunity, and preferred to order on the spot, which resulted in delivery delays; we were running a full house during the Chinese New Year period, and our Team resources were indeed a bit stretched... this is where advance orders help, and would have allowed us to double check on the availability of some menu items; needless to say that most of our suppliers had taken off for this long holiday, and the current monsoon season restricts the availability of sea products, resulting in a perfect storm... based on your comments, we have briefed our staff to be more efficient; of course, guests who choose to eat at the beach hut, instead of our Warung restaurant, would have to expect delivery delays, due to the 300-meter distance from the kitchen; we hope that this clarification will entice you to visit us again; best regards, Marc

8/10 - Tốt

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Being the only residents was not the best. Staff were helpful and friendly
Lưu trú 3 đêm vào Tháng 1, 2019
Marc trả lời vào 06/02/2019
dear January Guests, thank you very much for your feedback! we are happy to know that you were impressed by our service quality... indeed, our business vision is to be a one-star hotel with five-star service; we are sorry to hear however, that you felt a bit lonely during your stay with us... as a matter of fact, most of our guests prefer us to other resorts, precisely because of the privacy and the calm setting we offer; the interim period between New Year and Chinese New Year is always a bit slow, especially on weekdays... with only 15 rooms spread generously over 8 hectares, the amount of freedom and space we propose is rather unique; we hope to see you again, on a weekend perhaps, when we are almost always fully booked; best regards, Marc

10/10 - Xuất sắc

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Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
This hotel is a lovely little getaway from the hustle and bustle of the wider world. Amazing setting along the beach and within nature. We loved it's eco approach which made you appreciate the experience even more. We had a lovely massage in the river spa, which was made even better being coached to our appointment by boat - which was so nice. Within the two days we were there it felt like time stopped. I really hope to return very very soon.
Lưu trú 1 đêm vào Tháng 1, 2019
Marc trả lời vào 14/01/2019
dear January Guest, thanks a lot for this wonderful bouquet, and for appreciating our concept of natural simplicity, off the beaten tracks... our Team looks forward to your next visit! best regards, Marc

10/10 - Xuất sắc

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Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Stay like a local
Great place off the beaten path. A great experience for someone looking for a traditional stay in Indonesia and not looking for all the bells and whistles of a western lifestyle. If you come to Asia, experience living like one.
Lưu trú 3 đêm vào Tháng 12, 2018
Marc trả lời vào 09/01/2019
dear January Guest, that's exactly it, you have understood the spirit of our little venture, and you have managed to convey it in a nutshell... thank you so much for this! we look forward to welcoming you back soon... best regards, Marc

10/10 - Xuất sắc

Tuuli

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 12, 2018
Marc trả lời vào 05/01/2019
dear December Guest, thanks a lot for giving us a 5/5 thumbs up! we look forward to your next visit... best regards, Marc

10/10 - Xuất sắc

Arne Kristian

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi phòng
Calm place with a great beach and hard mattresses
This is probably the prettiest and calmest place I've ever stayed. The beach is beautiful and we felt really close to nature. Also, the staff seemed content and were eager to make our stay as comfy and pleasant as possible. However, not everything is perfect in paradise. The matresses were hard, to the extent I woke up at night aching. The food is somewhat expensive for what we got, and there are few decent alternativer nearby. And there are sandflies on the beach and mosquitos at night, and even with the supplied repellent, we got many bites each. The kids and we loved the beach, though, and the sea is shallow and perfect for kids to play! All in all a great place to be awake. But sleeping was not that great...
Lưu trú 4 đêm vào Tháng 12, 2018
Marc trả lời vào 06/01/2019
dear December Guest, thank you very much for liking our place, and for appreciating our natural simplicity... a calm and pretty place is indeed how we like to be remembered! please accept our apologies for the mattresses, which you felt were too hard for comfort... it is unfortunate however that you did not mention this issue to our Team; we have a range of spare mattresses, some of which are softer... our housekeepers would have been happy to replace your mattress with one that is more suited to your personal taste; our rooms are fitted with firm mattresses by default, as we found from experience that these are usually more popular with guests the property grounds and our private beach are kept reasonably free of flying pest, to ensure a pleasant stay for our guests; the same can no be said of the neighbouring wild beaches, which you may have visited while exploring the area... we have placed signs on the beach, to inform our guests that they are leaving our premises, and recommending that they apply an extra layer of insect repellent food cost turns out to be a frequent topic in Bintan, for guests who are used to Bali or Jogyakarta standards, for example... this is due to the island's geographical position, being located very close to Singapore, and far from the agricultural producers of Indonesia please visit us again soon... our softest mattress has already your name on it! best regards, Marc

10/10 - Xuất sắc

Tiffy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 12, 2018
Marc trả lời vào 28/12/2018
dear December Guest, thank you so much for liking our place! best regards, Marc

10/10 - Xuất sắc

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Lưu trú 2 đêm vào Tháng 12, 2018
m trả lời vào 17/12/2018
thanks a lot for this great rating!

8/10 - Tốt

Marie-Anne

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 12, 2018
Marc trả lời vào 17/12/2018
thank you so much for this nice rating!

8/10 - Tốt

Sylvain

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
If you want to avoid all-inclusive and tacky resorts and want to be in a more natural setting, this is the place! The staff is extremely friendly, the cabanas are clean and wifi works well. Spa was also nice, located on cabanas in the nearby small river. Being labelled as «green», you would expect a little less control over Nature though, and let natural vegetation regrow in a wilder way nearby the river and the ocean, plant more trees and have as little grass as possible. It could have a large organic garden for example, and a program to educate local population and international guests about the benefits of protecting the environment. Maybe a program for collecting plastic on the beaches nearby, which is everywhere and is a total shame to let it there!! With goodwill and a little investments, this place can set an example and become a touristic hotspot.
Lưu trú 2 đêm vào Tháng 12, 2018
Marc trả lời vào 06/01/2019
dear December Guest, thank you so much for recommending us, and for highlighting the natural beauty of our little beach resort! we are happy that you enjoyed our facilities, while staying with us, including our own private beach cleaned daily it is a pity that we did not get to meet personally, as it would have been a pleasure for me to answer your comments regarding our green eco-committment... so, allow me do it here: our place is probably one of the greenest resorts in Bintan, judging by the density of the canopy coverage, and the wide variety of local plants & trees; the mangrove river forest, which covers about a quarter of our 8-hectare property, is totally pristine, without a single tree being cut or even trimmed the sandy soil of the vegetation fringe along the beach is indeed being kept clear, this is for the successful purpose of controlling the insect population, which used to bother some of our guests on the beach; the trees and shrubs however have not been disturbed, since they are our insurance against erosion caused by the sea waves we are located on the grounds of an old coconut plantation, which has prompted us to start a project of home-industry VCO (virgin coconut oil) production, to be operational by April this year; for this purpose, we have been planting more coconut trees, by batches of 100 saplings per month... this young generation has been taking over from the older trees, but some are still quite small we are growing local carpet grass only around the rooms, as a safety measure against the odd snake or creepy crawlies; as for the organic garden, strategically located right next to our kitchen, it has been a work in progress... the extremely poor soil quality and the flocks of marauding monkeys have been serious challenges we are trying to address please visit us again, to witness our progress! best regards, Marc

8/10 - Tốt

Jacqueline

Thích: Sạch sẽ, tiện nghi phòng
I understand this is an reco resort, so will not penalise the odd creepy crawly (yuk!) in the room. There’s also plenty of mosquito or insect repellent in the room you can use. The staff are friendly too, and more than happy to assist your requests,like removing the fly/ bug or providing portable lamps in the event of a nlavkout. And the shower and bath is pretty basic but clean. My pet reveals though? VERY insecure lock from the outside that can be yshed own. And there’s no safe to put your money/ passport. Yes I understand this is an eco-resort butsecurity for travellers should be default irregardless, not an option.
Lưu trú 1 đêm vào Tháng 11, 2018
Marc trả lời vào 14/12/2018
dear November Guest, thanks a lot visiting us, and for appreciating the quality of our service! allow me to answer your two concerns: 1. as an eco-resort, we have to strike a fine balance between bio diversity and guests comfort... this may result in the presence of some flying insects, especially during the rainy season... we therefore recommend that our guests bring their own insect repellent 2. the locks on the room doors are small but reasonably strong and we have 24-hour security on our premises... as such i am happy to mention that we have not had cases of break-ins or missing guests property, for as long as i can remember... as advertised in the lobby, our Front Office also provides complimentary safe deposit services to our guests, for an even greater peace of mind... our Team looks forward to your next visit! best regards, Marc

10/10 - Xuất sắc

Riku, Singapore

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Segluded, no hazzle, calm and great service. Room was also really clean
Lưu trú 2 đêm vào Tháng 11, 2018
Marc trả lời vào 19/11/2018
dear November Guest, thanks a lot for staying with us, and for liking our place! best regards, Marc

10/10 - Xuất sắc

Clara

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Week-end en couple
Très bon moment passé à l'hôtel, petit endroit avec beaucoup de charme, dépaysant, relaxant. Personnel attentif, aux petits soins et très souriant. Endroit idéal pour un séjour en couple loin de tout au bord de l'eau. Très belle plage. La nourriture est bonne. Le cadre idyllique. Mon expérience au spa à ete très agréable également. Merci pour ce moment !
Lưu trú 2 đêm vào Tháng 11, 2018
Marc trả lời vào 16/11/2018
chers visiteurs de novembre, un grand merci de nous envoyer de superbe bouquet, que je me ferai un plaisir de partager avec notre equipe! notre concept est effectivement d'avoir la beaute naturelle comme decor, et de compenser la simplicite de nos chambres par un service personnalise... nous nous rejouissons de votre prochaine visite! bien cordialement, Marc

10/10 - Xuất sắc

David

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Weekend authentique
Séjour loin des grands complexes, au milieu de la nature, reposant et dépaysant. SPA sur la rivière à faire absolument Repas indonésiens pour les amateurs, mais aussi très bonnes pizzas au four à bois A une heure de taxi du ferry (l'hôtel peut s'occuper de la réservation) Penser à mettre du répulsif si vous restez sur la plage (sandflies)
Lưu trú 3 đêm vào Tháng 11, 2018
Marc trả lời vào 14/11/2018
cher Client de novembre, merci beaucoup de votre visite, et de partager votre appreciation pour notre concept "nature & simplicite"! nous nous rejouissons de bientot vous accueillir a nouveau... bien cordialement, Marc

4/10 - Kém

Tina

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Överpris men fin omgivning.
Priset per natt, dvs 500 SEK för ”comfort room” motsvarar inte alls standarden. Lämpligt pris är ca 250 SEK per natt. Inget varmvatten, badrum/toalett utomhus, obekväma stolar, flera hål i myggnätet t.ex. För höga matpriser, enkel frukor. Fantastisk personal dock som gjorde sitt bästa. Underbar omgivning och strand. Lugnt och tyst.
Lưu trú 2 đêm vào Tháng 11, 2018
Marc trả lời vào 20/11/2018
dear November Guests, thank you for your visit, and for your review; i must apologise for not speaking Swedish, and for having to rely on a Google translation, which is hopefully accurate enough... Bintan is by no means a cheap island... being so close to Singapore, the operating costs are very high, unlike Bali or other Indonesian destinations you may be familiar with; this fact is reflected in the rates of accommodation, products and services all across the island; what we can do however as resort operator, is to increase the value our guests get for the money they pay... this is reflected in your highlights, being the fantastic service delivered by our staff, and the pristine natural environment which we strive to maintain; accommodation facilities depend on the room rates... some of our rooms have en-suite bathrooms and shower rooms; as for showers at ambient temperature (25-30 degC), they are indeed one of our remarquable features, which is appreciated by most of our guests, conidering the prevailing hot equatorial climate; i am very sorry to hear of the mosquito net having some holes... we often find that nets get damaged by our guests themselves, who are not used to these features; in any case, our Resort Team would have been more than happy to immediately replace the net, if you had mentioned this; we hope to have you visiting us again! best regards, Marc

6/10 - Được

May, Singapore

Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi phòng
The room was far from the beach and there is no wifi,ended up staying outside because there is nothing to do. Got bored
Lưu trú 1 đêm vào Tháng 11, 2018
Marc trả lời vào 10/11/2018
dear November Guest, thank you for staying with us... i am very sorry to hear that your stay was not as enjoyable as it should have been; our resort has a beautiful 400 meters wide private beach front... the distance between the rooms and the beach depends on the room category... clearly, economy rooms willl be a bit further away than superior or seaview rooms: the same applies to the free wifi, which is available in all public areas and in superior and seaview rooms... economy pavilions may not get full coverage all the time; nature is our precious asset... as such, our place is for guests who appreciate natural surroundings, a simple relaxed lifestyle, and who want to recharge their batteries...at the end of their stay, they will be refreshed and again ready for the challenges of city life! we hope this will entice you to give us a second chance! best regards, Marc

10/10 - Xuất sắc

Manon, Paris France

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Amazing week-end at Mutiara! The staff and the town (private beach, restaurant with pizzas, etc.) were very good. Thanks for this week end.
Lưu trú 1 đêm vào Tháng 10, 2018
Marc trả lời vào 17/10/2018
dear October Guest, thank you so much for sending us this wonderful bouquet! we look forward to welcoming you back soon... best regards, Marc