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Nhận xét về Melia Danang Beach Resort

5 out of 5
Melia Danang Beach Resort
19 Trường Sa, P.Hòa Hải, Q.Ngũ Hành Sơn, Đà Nẵng

Nhận xét

8,6

Xuất sắc

Đánh giá 10 - Xuất sắc. 399/798 nhận xét" "
Đánh giá 8 - Tốt. 286/798 nhận xét" "
Đánh giá 6 - Được. 68/798 nhận xét" "
Đánh giá 4 - Kém. 28/798 nhận xét" "
Đánh giá 2 - Tồi. 17/798 nhận xét" "

8,8/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

8,4/10

Tiện nghi, dịch vụ

8,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Tôt
Vui

8/10 - Tốt

Thanh Long, Montreal

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff are awesome regarding customer service.
Lưu trú 8 đêm vào Tháng 2, 2024
Linh Le Guest Experience Manager trả lời vào 23/02/2024
Xin chào Thanh Long,We greatly appreciate your outstanding review!It brings us immense joy to hear that our team made such a remarkable impact on your stay with us. Our staff takes pride in delivering exceptional service, and we are elated that they were able to enhance your experience at our resort.The staffs you mentioned are among the friendliest, most professional, and diligent individuals you will ever encounter. We will be sure to share your kind words with them. They will be delighted to know that their hard work has been recognized and valued.We hope to have the opportunity to welcome you back to our resort in the future.Warmest Regards,Linh LeGuest Experience Manager

10/10 - Xuất sắc

Tan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It's a great place to rest and recharge. Breakfast buffet options were plentiful and fresh. Staff are welcoming and helpful. The beach was clean but cannot be used because of high waves.
Lưu trú 1 đêm vào Tháng 1, 2024
Linh Le Guest Experience Manager trả lời vào 25/01/2024
Xin chào Tan,Thank you for taking the time to provide us with your honest review of your recent stay at our resort. Your feedback is incredibly valuable to us as we continuously strive to improve our services with each and every stay. We're delighted to hear that you enjoyed our breakfast at Sasa Restaurant.It brings us great joy to know that our team was able to provide you with exceptional hospitality and that you had a fantastic trip with us. We appreciate your kind words about our facilities and staff, and we will be sure to share your compliments with the entire team as they take great pride in their work.We look forward to having you as our guest again soon for another wonderful experience with us.Warmest regards,

10/10 - Xuất sắc

Shinobu

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
プールを取り囲む建物の方に泊まったので、なかなかにいい感じの非日常感の中でゆるりと過ごせた。天気が悪かったのが残念
Lưu trú 4 đêm vào Tháng 12, 2023
Linh Le Guest Experience Manager trả lời vào 11/01/2024
Xin chào Shinobu,What can I say, except thank you very much for spending your time to share with us such a complete review of your stay.We are delighted to know overall you enjoyed your stay with us. Despite I would not be able to change "the ugly" - the weather, I promise you that "the good" will be shared with the team and "the bad" will definitely be focused with related managers for immediate actions to rectify.We do hope to have the opportunity to welcome you back to the Resort in the future.Best Regards,

10/10 - Xuất sắc

CHO AYE

Lưu trú 1 đêm vào Tháng 1, 2024
Linh Le Guest Experience Manager trả lời vào 25/01/2024
Xin chào CHO AYE,Thank you very much for your kind review. The entire team is glad to hear that you enjoyed your stay with us and we are all looking forward to having you back with us soon. All the best wishes from Melia Danang Beach Resort,

8/10 - Tốt

CHAIWOON

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 12, 2023
Linh Le - Guest Experience Manager trả lời vào 28/12/2023
Xin chào CHAIWOON,Thank you so much for choosing to stay with us during your trip to Danang and for your kind review!We are delighted to hear that you enjoyed your experience with us.We do hope to have the opportunity to welcome you back to Melia Danang Beach Resort in the future to enjoy another relaxing stay!Warmest Regards,Linh LeGuest Experience Manager

10/10 - Xuất sắc

Martin, Newton

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I really must say, after all the resorts i have visited, the entire staff from front desk, to room cleaners, bar tenders, roaming staff, and especially the dining room staff, are all simply amazing. You can feel their sincerity in their voices when you are being helped. There is nothing fake about this property employees. "Good" people in general, will feel the experience in their hearts when they relax and just take it all in. Bless these people when they have to deal with rude, self centered, and people who think they are always entitled. They speak their language, if it is difficult for you to deal with and or understand, go somewhere else. Best resort by far that I have had the pleasure to stay at.
Lưu trú 3 đêm vào Tháng 12, 2023
Linh Le - Guest Experience Manager trả lời vào 30/12/2023
Xin chào Martin,Thank you so much for taking the time to share your exceptional experience with us! We truly appreciate your kind words and are delighted to hear that your stay at our resort was so memorable. We take immense pride in our dedicated and sincere staff members who go above and beyond to provide our guests with exceptional service. It's wonderful to hear that their warmth and sincerity resonated with you. We believe that genuine interactions can make a significant difference in creating a remarkable stay for our guests.It's unfortunate that some individuals may have displayed rude or entitled behavior during your stay. We do apologize for any inconvenience or disturbance that you encountered. We commend our team for their professionalism and ability to handle such situations with grace. We strive to create an environment where all guests feel comfortable and respected, regardless of their attitudes.Your kind words truly mean a lot to us, and we will make sure to pass along your appreciation to each member of our team. We are honored to have had the opportunity to serve you and provide you with an unforgettable experience. We sincerely hope to have the pleasure of welcoming you back to our resort in the future.Best Regards,Linh LeGuest Experience Manager

10/10 - Xuất sắc

heungkil

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 12, 2023
Linh Le - Guest Experience Manager trả lời vào 28/12/2023
Xin chào Heungki, Thank you so much for choosing Meliá Danang Beach Resort for your recent visit and taking the time to leave us such a kind review. We are thrilled to hear that you had a fantastic experience during your stay with us.Our entire team looks forward to welcoming you back and ensuring that your next stay is just as enjoyable as the last one.Warmest regards,Linh LeGuest Experience Manager

10/10 - Xuất sắc

YEN CHEN

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice
Lưu trú 2 đêm vào Tháng 10, 2023
Linh Le Guest Experience Manager trả lời vào 31/10/2023
Xin chào Ms. Chang,Thank you very much for taking the time to review our resort, I very much appreciate your kind comments and hope that you will visit us again soon.Best Regards,

10/10 - Xuất sắc

Garrett

Lưu trú 3 đêm vào Tháng 10, 2023
Linh - GEX trả lời vào 30/10/2023
Dear GarettThanks very much for staying with us at Melia Danang Beach Resort and taking the time to share your experience with us. We are delighted to learn you have a wonderful stay with us.We looking forward to welcoming you back in the near future. kind regards Linh - Guest Experience Manager

10/10 - Xuất sắc

SEULJI

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
조용하고 깔끔했어요!
Lưu trú 2 đêm vào Tháng 10, 2023
Linh Le - Guest Experience Manager trả lời vào 22/10/2023
Xin chàoThank you for taking the time to leave a review! We are delighted to hear that you enjoyed your stay at our resort. Creating a peaceful and clean environment for our guests is always a top priority for us, and we're glad that it met your expectations. We hope to have the pleasure of hosting you again in the future.Best Regards,Linh LeGuest Experience Manager

10/10 - Xuất sắc

Kyoung Hwa

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Some of the staff members were super helpful, polite and kind. Especially I would like to say thank to Ms Hang, Ms Jasmine and Mr Tan. These staff members made our stay more special. The infinite pool is so beautiful and the beach has the most peaceful view I ever had. Every afternoon, we used the pool and it was the perfect way to finish up each day. We stayed 6 nights and every day the breakfast was full of variety selection. One thing I suggest to change is let the Grab drivers drop the delivery to the reception area especially when the weather is so bad.
Lưu trú 6 đêm vào Tháng 10, 2023
Linh Le - Guest Experience Manager trả lời vào 22/10/2023
Xin chào Kyoung Hwa,Thank you for choosing to stay with us during your vacation in Danang and for your kind review! We are delighted to hear that some of our staff members, including Ms Hang, Ms Jasmine, and Mr Tan, went above and beyond to make your stay extra special. It's wonderful that you enjoyed our beautiful infinite pool and peaceful beach views, and found it to be the perfect way to end each day. We appreciate your feedback regarding the Grab delivery and will definitely take it into consideration for improvement. We look forward to welcoming you back for another memorable stay in the future.Best Regards,Linh LeGuest Experience Manager

8/10 - Tốt

Katharina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 10, 2023
Linh Le - Guest Experience Manager trả lời vào 22/10/2023
Xin chào Katharina, We are delighted to know that you had a wonderful time with us and thank you very much for spending your time leaving a review. Please rest assured we all look forward to welcoming you back soon.Best Regards,Linh LeGuest Experience Manager

8/10 - Tốt

TAI

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 9, 2023
Linh Le - Guest Experience Manager trả lời vào 02/10/2023
Xin chào TAI,Thank you very much for choosing to stay with us and especially for spending your time rating us. We are delighted to know that you had a great time at our beautiful resort.Please rest assured we look forward to welcoming you back in the near future.Best Regards,Linh LeGuest Experience Manager

10/10 - Xuất sắc

Haruna, Setagaya

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
少し街からは遠いですが、ここを選んで本当に正解でした。9月中旬に利用しましたが、オフシーズンなのか人も多くなくプールも非常に空いていて綺麗で気持ちよかったです。レベルルームの宿泊で無料で利用できるアフタヌーンティー(アルコールも飲める)もよかったし、レベルルーム宿泊者専用プールもほぼ貸切。専用も含めてプールは5つあり、どれも大きめで空いてました。メインプールにはバーもあり、そこでドリンクやフードを頼むこともできます。プライベートビーチも使いやすく、無料で使えるベッドとパラソル、タオルがあるのも最高。また泊まりたいです。リゾートでゆっくり過ごしたい方には本当におすすめです。
Lưu trú 2 đêm vào Tháng 9, 2023
Linh Le - Guest Experience Manager trả lời vào 23/09/2023
Xin chào Haruna,We absolutely love hearing from our guests! We're thrilled to hear that you had an amazing stay with us and enjoyed the peaceful atmosphere during the off-season. It's fantastic to know that you enjoyed our pools as well as the pool bar and our afternoon tea service for the Level guest. We are pleased to hear that you enjoyed the convenient beach access and the amenities we have on offer. Your satisfaction is our priority, and we strive to provide a comfortable and enjoyable experience for all of our guests. Thank you for considering visiting us again and especially for recommending us. We can't wait to have you back again soon!Best Regards,Linh LeGuest Experience Manager

10/10 - Xuất sắc

Yurie

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
海やビーチを堪能できる素敵なリゾートホテルでした。 プールサイドにあるビーチタオルは大きさも質も使いやすいもので、ビーチチェアも台数が多いので必ず空きがありました。 9月半ばという時期もあるかもしれませんが、どの時間帯に行ってもプールや海が混んでいることはなく穏やかに過ごすことができました。 個人的な体調の影響もありますが、ホテルのお部屋にいると咳が止まらなくなってしまうことがあったためその点が残念でした。 お部屋自体はベッドも寝心地が良く寝具も肌触りの良いものでした。大きなソファは海水浴後の午睡にとても重宝しました。 シャワーの水圧も十分でバスルームも綺麗でした。しかし、シャワールームのドアが外開きなのでシャワー後にドアを開けるとバスマットが引きずられてしまう使用になっており、バスマットの位置を工夫しなければいけないことが難点でした。設計上改善は難しいかもしれません。 モーニングのブュッフェは品数がとても多く、様々な国の料理があるのも魅力的でした。サラダも新鮮で野菜料理も多く嬉しかったです。スイカやパイナップルをしぼった果汁が毎日置いてあり、甘味を加えていないフレッシュジュースをいただけたのも嬉しかったです。 ブュッフェのスタッフさんたちはいつもにこやかに対応してくださり、話しかけてくださいました。 広い敷地内で多くのスタッフさんがいらっしゃいますが、みなさん必ず笑顔で挨拶してくださり気持ちよく滞在することができました。 ホイアンにも近く、五行山もあるので観光と静かなステイを両立できるホテルだと思います。
Lưu trú 4 đêm vào Tháng 9, 2023
Linh Le - Guest Experience Manager trả lời vào 23/09/2023
Xin chào Yurie,We greatly appreciate your feedback regarding your recent stay at our resort. We're absolutely overjoyed to hear that you had an incredible time embracing the sea and beach and found our towels' size and quality to be convenient; and that the pool and beach area provided a serene setting for complete relaxation. We're thrilled that you found the bed and the sofa to be exceptionally comfortable, allowing you to fully unwind. Your kind note about the shower room door has been duly noted, we appreciate the courtesy shown in your kind feedback. It brings us immense joy to know that you thoroughly enjoyed our morning buffet, particularly the vibrant vegetable options and refreshing fresh juice. Your kind words about our staff mean everything to us as we continuously aim to provide unparalleled service. And, thank you for highlighting our location, which allows for effortless exploration of nearby attractions while maintaining an atmosphere of tranquility. Once again, thank you so much for sharing your feedback with us, and we eagerly await your return in the future with open arms.Best Regards,Linh LeGuest Experience Manager

10/10 - Xuất sắc

Takayuki

Lưu trú 1 đêm vào Tháng 9, 2023
Limh trả lời vào 16/09/2023
Dear Takayuki,Warmest greetings from Melia Danang !Thanks very much for taking the time to share with us your comments, we are delighted to heard that you have a great stay.We hope to welcoming you again in the near future.Sincerely, LimhGuest Experience Manager

10/10 - Xuất sắc

Jim

Lưu trú 8 đêm vào Tháng 9, 2023
Laura trả lời vào 14/09/2023
Xin chào Jim,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We are filled with happiness that you enjoyed your trip and that our team was able to offer you our usual hospitality. Thank you for your compliments about our great service and room. We shall proudly share your kind words to our entire team, a great way to celebrate their passion in work.We look forward to welcoming you back very soon for another exquisite journey with us.We wish you good health and happiness.Best regards,Guest Experience Team

10/10 - Xuất sắc

Mun vum

Lưu trú 2 đêm vào Tháng 9, 2023
Fran Ruano trả lời vào 14/09/2023
Dear Mun vum,Thanks very much for taking the time to share with others your wonderful experience at the Melia Danang Beach Resort. What a great feeling to hear you and your partner has a very enjoyable stay and that our team contribute to make long last memories of your time in Danang. Looking forward to host your next visit to Vietnam. Sincerely, Diep, Level Manager

10/10 - Xuất sắc

Riku

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
ダナン近辺のプライベートビーチ、プール付きのリゾートホテルでは随一のコスパの良さだと思います。 朝食も美味しかったです。
Lưu trú 4 đêm vào Tháng 8, 2023
Fran Ruano trả lời vào 14/09/2023
Dear RikuThanks very much to stay with us and taking the time to share with others your experience. We are delighted that you find our resort the best value hotel in your trip to Vietnam. We can not wait to welcoming you back to Melia Danang Beach Resort. Kind regardsFran Ruano, Hotel Manager

10/10 - Xuất sắc

HOANG

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice clean spacious room. Staffs are super welcoming and helpful. Private clean beach and also beautiful pools. We enjoyed our time there without any issue. Staffs are 5 stars. Highly recommend.
Lưu trú 3 đêm vào Tháng 8, 2023
Fran Ruano trả lời vào 14/09/2023
Dear Hoang We are delighted to learn you have a wonderful stay at the Melia Danang Beach Resort We are filled with happiness that you enjoyed your trip and that our team was able to offer you our usual hospitality. Thank you for your compliments about our great service and room. We shall proudly share your kind words to our entire team, a great way to celebrate their passion in work.We look forward to welcoming you back very soon for another exquisite journey with us.Best regards,Guest Experience Team

10/10 - Xuất sắc

RYOHSUKE

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 8, 2023
Linh Le - Guest Experience Manager trả lời vào 29/08/2023
Xin chào RYOHSUKE, Thank you so much for your positive review! We are absolutely delighted to see that you enjoyed your stay and please rest assured we look forward to welcoming you back to Meliá Danang Beach Resort soon. Best Regards, Linh Le Guest Experience Manager

6/10 - Được

Aline

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
The hotel offers good structure and access to the beach. However, the reception staff are terrible at solving problems, they do not contribute to helping guests, there is no communication between them, management does not care about guest problems. The pool and beach staff are wonderful. I do not recommend the hotel for Europeans, especially with children - restaurants do not facilitate food for children.
Lưu trú 11 đêm vào Tháng 7, 2023
Linh Le - Guest Experience Manager trả lời vào 19/08/2023
Dear Aline,Thank you for taking the time to share your feedback regarding your recent stay at our resort. We genuinely appreciate your kind words about our infrastructure and convenient beach access.However, we are sincerely sorry that you had a less than satisfactory experience with our front desk team. We apologize if their problem-solving skills fell short of your expectations, and we assure you that we take this matter seriously. We will address this issue with our team to ensure such incidents do not happen again in the future. We genuinely apologize for any inconvenience caused and appreciate your patience.It is also disheartening to learn that you found a lack of communication between our reception staff and that our management did not seem concerned about guest concerns. This feedback is indeed alarming and will be investigated thoroughly to identify any shortcomings in our communication channels and ensure that our management is more proactive in resolving guest issues promptly and effectively.Nevertheless, we are pleased that you experienced exceptional service from our pool and beach staff. We will pass along your kind words to them and ensure they are acknowledged for their wonderful efforts. We are sorry to hear that our restaurants did not provide suitable food options for children. We take pride in catering to the needs of all our guests, including families, and we acknowledge the importance of providing child-friendly dining choices. Your comment will be taken into account as we review and improve our menu offerings.We regret that your overall experience did not meet your expectations, especially as a European traveler with children. We genuinely apologize for any inconveniences caused and understand your hesitation in recommending our hotel. We assure you that we continuously strive to enhance our guests' experiences and create a welcoming environment for everyone.If your travels bring you back to our area in the future, we hope you would consider giving us another opportunity to provide you with a superior experience that reflects our true hospitality.Thank you once again for your valuable feedback.Warmest Regards,Linh LeGuest Experience Manager

4/10 - Kém

NAHO

Đi cùng bạn đồng hành
Thích: Sạch sẽ
checkinの窓口を団体と個人で分けるべきだと思いました。団体客の対応で受付の人たちはかなり忙しそうでした。 また、エレベーターの調子が悪かったようで、多少怖い思いをしたのと、階段を使用する不便さがありました。
Lưu trú 1 đêm vào Tháng 7, 2023
Linh Le - Guest Experience Manager trả lời vào 19/08/2023
Dear NAHO,Thank you very much for taking your time to review our resort.We would like to thank you for sharing your feedback about the check-in process and the elevator situation. We apologize for any inconvenience caused during your stay.Regarding the check-in process, we appreciate your suggestion of dividing it between groups and individuals. We understand how this would enhance the efficiency of our reception staff and ensure a smoother experience for all guests. We will certainly take this into consideration and explore ways to improve the check-in process in the future.As for the elevator situation, we apologize for the inconvenience and understand how it may have caused discomfort. We strive to provide a hassle-free stay for our guests, and technical issues like these are not the norm. Please rest assured, we have alerted our maintenance team to address the situation promptly, ensuring that our elevator is fully operational to prevent future inconveniences.Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. We constantly strive to enhance our guests' experiences, and your comments will certainly assist us in doing so. Thank you for choosing our resort, and we hope to welcome you back soon to provide you with an improved and enjoyable stay.Warmest Regards,Linh LeGuest Experience Manager

10/10 - Xuất sắc

Jørund L.

Lưu trú 4 đêm vào Tháng 7, 2023
Linh Le - Guest Experience Manager trả lời vào 23/08/2023
Xin chào Jørund L.,Thank you very much for your kind review. I am delighted to hear that you had a great time with us.We look forward to welcoming you back to Meliá Danang Beach Resort soon!Warmest Regards,Linh LeGuest Experience Manager

6/10 - Được

Chau

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 7, 2023
Linh Le - Guest Experience Manager trả lời vào 23/08/2023
Xin chào Chau,Warmest greetings from Meliá Danang Beach Resort!!Thank you very much for taking the time to review and rate our resort. We value your feedback and hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay. Best Regards,Linh LeGuest Experience Manager

6/10 - Được

Truc

Lưu trú 3 đêm vào Tháng 7, 2023
Fran Ruano trả lời vào 14/09/2023
Dear TrucWarmest greetings from Melia Danang Beach ResortThanks very much for taking the time to share with us your resort score.We hope to have the opportunity to see again in our beautiful resort. Sincerely, Fran Ruano Hotel Manager

6/10 - Được

SUNGHYUN

Lưu trú 1 đêm vào Tháng 7, 2023
Linh Le - Guest Experience Manager trả lời vào 29/08/2023
Xin chào SUNGHYUN, Warmest greetings from Meliá Danang Beach Resort!We would like to express our appreciation for having chosen us and we would like to thank you for taking the time to provide us the feedback about your recent stay in July. First of all, let me offer you my sincere apologies for the inconveniences that you have experienced during your stay. Any detail you might want to share with us would be greatly appreciated, as it will enable us to strengthen the areas that need to be improved.We hope to have another chance to provide you with better service. Best wishes, Linh LeGuest Experience Manager

8/10 - Tốt

Ma

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We really enjoyed the stay.The staff were so helpful.Some customers were so noisy at night,it made us uncomfortable.
Lưu trú 3 đêm vào Tháng 7, 2023
Guest Experience Team trả lời vào 18/07/2023
Xin chào Ma,We would like to express our appreciation for choosing to stay in Meliã Danang Beach Resort.It is a great pleasure for us to read such a detail and magnificent review from you!Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We are filled with happiness that you enjoyed your trip and that our team was able to offer you our usual hospitality. Thank you for your beautiful compliments about our staff great service. We shall proudly share your kind words to our entire team, a great way to celebrate their passion in work.We look forward to welcoming you back very soon for another exquisite journey with us.We wish you good health and happiness.Best regards,Guest Experience Team

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 7 đêm vào Tháng 7, 2023
Linh Le - Guest Experience Manager trả lời vào 07/08/2023
Dear Valued guest,Greetings from Meliá Danang Beach Resort! Thank you for choosing to stay with us and especially for your kind review. We are glad to know that had a satisfactory experience with us. Please rest assured we look forward to welcoming you again very soon.Warmest Regards,Linh LeGuest Experience Manager

2/10 - Tồi

TRINITY

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We booked the Level Villa, Premium Room. It was one of the worst resort hotels we had ever been to. The entrance door was rusted, and the room was dirty and old. The tv didn’t work, room carpet was extremely dirty. The hair dryer was rusted and didn’t work. The bathtub has bugs in it. The bathroom handle was sticky and sprayed everywhere. The service is very unprofessional, I asked if I can change to another room but was completely ignored because they were busy with phone calls coming in. We didn’t mind downgrading to another room since our booking is nonrefundable. But no offer was made, I’m extremely disappointed.
Laura trả lời vào 14/09/2023
Xin chào Marco,First of all, we would like to say thank you very much for choosing to stay at our hotel and also your comments posted on Expedia. However, it is regretful for us to know that you have experienced an uncomfortable moment at hotel that we would like to deeply apologize for. Your feedback is extremely valuable to us as we strive to improve with each and every stay of our respected guests. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We hope that we can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back again.Best Regards,Guest Experience Team

8/10 - Tốt

DONG WOOK

Lưu trú 1 đêm vào Tháng 7, 2023
Laura trả lời vào 14/07/2023
Dear Mr Dong Wook Thanks very much for staying with us at Melia Resort and take the time to share you stay score. Kind regards,LauraFront Office manager

10/10 - Xuất sắc

Satoko

Lưu trú 2 đêm vào Tháng 6, 2023
Guest Experience Team trả lời vào 29/06/2023
Xin chào Satoko,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We are filled with happiness that you enjoyed your trip and that our team was able to offer you our usual hospitality. Thank you for your beautiful compliments about our hotel. We shall proudly share your kind words to our entire team, a great way to celebrate their passion in work.We look forward to welcoming you back very soon for another exquisite journey with us.We wish you good health and happiness.Best regards,Guest Experience Team

4/10 - Kém

TATSUHIRO

Lưu trú 2 đêm vào Tháng 6, 2023
Laura trả lời vào 14/07/2023
Dear TATSUHIROThanks very much for taking the time to score our hotel, we are sorry to heard that in this occasion it did not meet your expectationsKind regardsLauraFront Office Manager

8/10 - Tốt

Wansu

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ
시설 및 청결상태는 훌륭합니다 직원들의 친절은 너무 감사했습니다 다만 룸과 룸간에 방음이 전혀 되지 않았습니다 5박6일중 3일은 시끄러워서 잘수가 없었습니다 식사및 수영장은 좋았습니다
Lưu trú 5 đêm vào Tháng 6, 2023
Guest Experience Team trả lời vào 13/06/2023
Xin chào Wansu,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are filled with happiness that our hotel became your selection again that you enjoyed your trip and that our team was able to offer you our usual hospitality. Thank you for your compliments about our great service and room. We shall proudly share your kind words to our entire team, a great way to celebrate their passion in work.We look forward to welcoming you back very soon for another exquisite journey with us.We wish you good health and happiness.Best regards,Guest Experience Team

10/10 - Xuất sắc

nancy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 9 đêm vào Tháng 6, 2023
Guest Experience Team trả lời vào 14/06/2023
Xin chào Nancy,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are filled with happiness that our hotel became your selection again that you enjoyed your trip and that our team was able to offer you our usual hospitality. Thank you for your compliments about our great service and room. We shall proudly share your kind words to our entire team, a great way to celebrate their passion in work.We look forward to welcoming you back very soon for another exquisite journey with us.We wish you good health and happiness.Best regards,Guest Experience Team

4/10 - Kém

jinah

Lưu trú 3 đêm vào Tháng 6, 2023
Laura trả lời vào 14/07/2023
Good afternon Jinah Warmest greetings from Danang !!Thanks very much for staying with us at the Melia Danang Resort and take the time to review the hotel by scoring your stay.Kind regardsLauraFront Office Manager

10/10 - Xuất sắc

NAOKI, Kawasaki-city

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
スタッフ良し、プール良し、ビーチ良し、食事良し、部屋良し!!😁🙌
Lưu trú 3 đêm vào Tháng 5, 2023
Guest Experience Team trả lời vào 06/06/2023
Xin chào Naoki,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We are filled with happiness that you enjoyed your trip and that our team was able to offer you our usual hospitality. Thank you for your compliments about our staff great service and room. We shall proudly share your kind words to our entire team, a great way to celebrate their passion in work.We look forward to welcoming you back very soon for another exquisite journey with us.We wish you good health and happiness.Best regards,Guest Experience Team

8/10 - Tốt

Abby

Lưu trú 4 đêm vào Tháng 5, 2023
Guest Experience Team trả lời vào 19/06/2023
Xin chào Abby,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We are filled with happiness that you enjoyed your trip and that our team was able to offer you our usual hospitality. Thank you for your compliments about our staff great service and room. We shall proudly share your kind words to our entire team, a great way to celebrate their passion in work.We look forward to welcoming you back very soon for another exquisite journey with us.We wish you good health and happiness.Best regards,Guest Experience Team

10/10 - Xuất sắc

Hye Rim

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
good service, friendly staff, good location
Lưu trú 1 đêm vào Tháng 5, 2023
Guest Experience Team trả lời vào 30/05/2023
Xin chào Hye RimThank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We are filled with happiness that you enjoyed your trip and that our team was able to offer you our usual hospitality. Thank you for your compliments about our staff great service and room. We shall proudly share your kind words to our entire team, a great way to celebrate their passion in work.We look forward to welcoming you back very soon for another exquisite journey with us.We wish you good health and happiness.Best regards,Guest Experience Team

10/10 - Xuất sắc

Jong hyeok

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 5, 2023
Guest Experience Team trả lời vào 03/06/2023
Xin chào Jong hyeok,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We are filled with happiness that you enjoyed your trip and that our team was able to offer you our usual hospitality. Thank you for your compliments about our staff great service and room. We shall proudly share your kind words to our entire team, a great way to celebrate their passion in work.We look forward to welcoming you back very soon for another exquisite journey with us.We wish you good health and happiness.Best regards,Guest Experience Team

10/10 - Xuất sắc

SONGHEE

Lưu trú 3 đêm vào Tháng 5, 2023
Guest Experience Team trả lời vào 27/05/2023
Xin chào SONGHEE,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We are filled with happiness that you enjoyed your trip and that our team was able to offer you our usual hospitality. Thank you for your compliments about our staff great service and room. We shall proudly share your kind words to our entire team, a great way to celebrate their passion in work.We look forward to welcoming you back very soon for another exquisite journey with us.We wish you good health and happiness.Best regards,Guest Experience Team

10/10 - Xuất sắc

Servando

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything at the hotel was extraordinary!!
Lưu trú 6 đêm vào Tháng 5, 2023
Guest Experience Team trả lời vào 16/05/2023
Xin chào Servando,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We are filled with happiness that you enjoyed your trip and that our team was able to offer you our usual hospitality. Thank you for your great compliments about our hotel. We shall proudly share your kind words to our entire team, a great way to celebrate their passion in work.We look forward to welcoming you back very soon for another exquisite journey with us.We wish you good health and happiness.Best regards,Guest Experience Team

8/10 - Tốt

MASUMI

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
GW中の4泊しました。部屋は普通のベランダ付きの部屋でしたが。LEVEL棟に変更してくれました。すぐ前に専用のプールが見え、その先にはインフィニティプールがありプライベートビーチに繋がっていて、ロケーション的には最高でした。 ただ一つ残念だったのが、浴槽の湯量がチョロチョロと少なくいっぱいにするのに時間がかかり、結局諦めてぬるい水風呂で我慢しました。 なお、注意ですが、洗面所と浴室(?)とそれにつがる通路には一切扉がありません。従って、通路から洗面所浴槽が見えてしまいます。それでも浴槽は二人で入ってもゆったり出来るほど広いので、カップルやご夫婦には最高かもしれません。 そうそう、日中はプールの水も生暖かく、長く入るとのぼせそうでした。朝夕の方がこんでましたね。
Lưu trú 4 đêm vào Tháng 5, 2023
Guest Experience Team trả lời vào 13/05/2023
Xin chào Masumi,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We are filled with happiness that you enjoyed your trip and that our team was able to offer you our usual hospitality. Thank you for your compliments about our great service and room. We shall proudly share your kind words to our entire team, a great way to celebrate their passion in work.We look forward to welcoming you back very soon for another exquisite journey with us.We wish you good health and happiness.Best regards,Guest Experience Team

10/10 - Xuất sắc

Masanobu

Lưu trú 5 đêm vào Tháng 5, 2023
Guest Experience Team trả lời vào 13/05/2023
Xin chào Masanobu,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We are filled with happiness that you enjoyed your trip and that our team was able to offer you our usual hospitality. Thank you for your compliments about our great service and room. We shall proudly share your kind words to our entire team, a great way to celebrate their passion in work.We look forward to welcoming you back very soon for another exquisite journey with us.We wish you good health and happiness.Best regards,Guest Experience Team

10/10 - Xuất sắc

WEN MEI

Lưu trú 5 đêm vào Tháng 5, 2023
Guest Experience Team trả lời vào 13/05/2023
Xin chào Wen Mei,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We are filled with happiness that you enjoyed your trip and that our team was able to offer you our usual hospitality. Thank you for your compliments about our great service and room. We shall proudly share your kind words to our entire team, a great way to celebrate their passion in work.We look forward to welcoming you back very soon for another exquisite journey with us.We wish you good health and happiness.Best regards,Guest Experience Team

10/10 - Xuất sắc

AKIFUMI

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 4, 2023
Fran Ruano trả lời vào 06/05/2023
Thanks very much for staying with us and for your great rating of our property. Looking forward to have the opportunity to welcoming you back at the resort in the near future

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
ベトナムリゾート満喫
プールでのんびりとした時間を過ごせてリフレッシュできた
Lưu trú 3 đêm vào Tháng 4, 2023
Fran Ruano trả lời vào 06/05/2023
Thanks very much for staying with us at Melia Danang Beach Resort.We are delighted to learn you have a wonderful stay with us and we looking forward to welcoming you back in the near future.Cordially, Fran RuanoGeneral Manager

10/10 - Xuất sắc

HWANG

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Totally it is nice and comfortable stay at Melia Resort. After taking shower, water did not drain well. Except this, every thing is great!
Lưu trú 3 đêm vào Tháng 4, 2023
Fran Ruano trả lời vào 06/05/2023
Dear Mr HwangWarmest Greetings from Danang !!!Thanks very much for staying with us at Melia Danang Beach Resort and taking the time to share with others your experience in our resort.We are delighted to learn you have a wonderful stay with us and we looking forward to welcoming you back in the near future.Cordially, Fran RuanoGeneral Manager

10/10 - Xuất sắc

WONGI

Lưu trú 3 đêm vào Tháng 4, 2023
Fran Ruano trả lời vào 06/05/2023
Dear Mr Wongi Thanks very much fort taking the time to share with us your experience in our beautiful resort. We are delighted to see you have a very enjoyable stay with us and we looking forward to welcoming you back in the near future.Cordially, Fran RuanoGeneral Manager