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Nhận xét về Melia Ba Vi Mountain Retreat

4.5 out of 5
Melia Ba Vi Mountain Retreat
Cốt 600m, Vườn quốc gia Ba Vì, Ba Vì, Hà Nội

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 14/33 nhận xét" "
Đánh giá 8 - Tốt. 11/33 nhận xét" "
Đánh giá 6 - Được. 5/33 nhận xét" "
Đánh giá 4 - Kém. 1/33 nhận xét" "
Đánh giá 2 - Tồi. 2/33 nhận xét" "

8,6/10

Sạch sẽ

8,0/10

Nhân viên & dịch vụ

7,8/10

Tiện nghi, dịch vụ

8,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,0/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

HuongPhan, Ho Chi Minh City, Vietnam

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Tropical garden in the mist of the mountain. Nice local staff with a touch of international brand. Nice bed and cool heated pool with really nice food, especially the quality of food for breakfast, even though choice is a bit limited. Phở is the highlight for breakfast, so it is a must try indeed.
Lưu trú 1 đêm vào Tháng 4, 2019
Retreat Management trả lời vào 15/04/2019
Dear HuongPhan, Thank you so much for the valuable feedback and for choosing Melia Ba Vi Mountain Retreat. We are proud to know that you satisfied to the facilities and services provided. I have shared to the whole team. Thank you once again and we wish you a great time! We are looking forward to receive you again in the near future. Kind regards, The Retreat Management

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Vị trí trong rừng QUốc gia thật tuyệt vời bốn mùa. Đây là nơi yêu thích của tôi. Nhân viên ở đây cũng rất tuyệt. Tuy nhiên, lần vừa rồi chúng tôi ở một căn suit có vấn đề nghiêm trọng về mùi thoát ra từ nhà vệ sinh. Hệ thống thoát nước thải của resort cần xem xét và xử lý lại. Mùi thoát ngược vào phòng và các con đường bên dưới các dãy nhà thực sự là nguy cơ lớn với môi trường và việc kinh doanh. Ngoài ra, resort cũng nên công bố việc xử lý rác thải, nước thải của mình trong điều kiện môi trường của rừng QG cần bảo tồn.
Lưu trú 2 đêm vào Tháng 2, 2019
Manager trả lời vào 17/02/2019
Dear valued Guest, Thank you very much for choosing Melia Ba Vi Mountain Retreat and for taking the time to shared your experience with us. We are happy to know that you like the location and appreciated our staff attitude. I would like to apologize about the toilet condition, I have shared to related department and take an action immediately. Hope we have a chance to welcome you again. Best wishes, The Management

4/10 - Kém

Gabriela

Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 11, 2023

2/10 - Tồi

Jonathan

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very very bad experience. My booking was cancelled even though i have received confirmation from expedia and payment has been made. The staff claim that the cancellatiob is due to non payment and they are unwilling to contact expedia and we got to sort out the issues ourselves despite us showing evidence that payment has been made. We got to make a long distance call to expedia and like usual, they will put you on hold. After back and forth for almost 2 hours. The issue is rectified with the agent making payment at the very last min. The staff at the hotel recommended that we should book directly with the hotel in the future. Dont think i will ever come back here again
Lưu trú 1 đêm vào Tháng 11, 2023

8/10 - Tốt

Thi Thu

Lưu trú 1 đêm vào Tháng 8, 2023

8/10 - Tốt

Susanna

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Mixed feelings about Ba Vie
The property/ buildings are well kept in a lush environment. The rooms are large and nicely done. Breakfast was quite good. As it was off season and there were few guests they ran out of croissants early. This is the down side of this place. It lacks a generosity in hospitality. You pay for the Nespresso capsule in your room in the morning, you have 2 bottles of water at your disposition and if you need more you either walk to the reception for a refill or pay for a new bottle. It is a resort in nowhere land with little to do except relax. If I was the manager I would pamper my guests with a little treat here or there to make up for a lack of possible activities. This place works as a get away from busy Hanoi, I would not recommend it for European or American Vietnam travelers.
Lưu trú 2 đêm vào Tháng 7, 2023
Nhung Ngo - Assistant Guest Experience trả lời vào 27/07/2023
Dear Susanna,It is really our pleasure to receive your valuable comments.Sure, our retreat is not for everyone’s taste, but the once loving nature, quiet and special mountainous experiences.As always we truly appreciate your comments and feedback, this helps us to maintain our high standards and ensure we not only meet but continue to exceed all guest expectations. On behalf of Melia Ba Vi Mountain retreat, please allow us to express our sincerest apologies for any inconvenience this might have caused you. We would definitely look into it in order to consummate you future stays.Once again, thank you for your continuous supports and we are all looking forward to your next visit.Please do contact us if we could be any of your assistance.Wish you a nice weekend!!Warm Regards,

10/10 - Xuất sắc

Andrea

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff were very friendly and the property is quite unique - nestled inside a national park. On the grounds there are ruins of old french vacation homes and other facilities from the 1930's, 40's and 50's which can be walked to and explored. Very unique experience and these particular sites are not available to those who are not guests at Melia. (There are some other historic sites on other parts of the mountain). It is a relaxing getaway as well!
Lưu trú 3 đêm vào Tháng 7, 2023
Nhung Ngo - Asst.Guest Experience Manager trả lời vào 27/07/2023
Dear Andrea,Greetings from our Mountain Retreat! We truly appreciate you taking the time to share your experience during your recent stay at Melia Ba Vi Mountain Retreat. Our philosophy is centered around providing luxury that treads lightly and harmoniously with nature, and reading your feedback assures us that we are on the right path. We are delighted that our tranquil surroundings, and the hospitality of our staff have created lasting memories for you.We look forward to welcoming you back more memorable moments.

8/10 - Tốt

Phuong

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is inside the Ba Vi National Park, it is very tranquil, the hotel area has excellent control on mosquitoes, pool and gymn have excellent view of the forest. Hospitality by Melia staff are exceptional, going above and beyond their duty to cater for our demands!!! Making it most relaxing stay.
Lưu trú 3 đêm vào Tháng 6, 2023
Nhung Ngo trả lời vào 27/06/2023
Dear Phuong, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Best regards,

10/10 - Xuất sắc

Claudia, Edina

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The facilities are amazing. The Vietnamese food is not as good as what can be found in Hanoi and lacks vegetarian options. The spa is great.
Lưu trú 3 đêm vào Tháng 4, 2023

6/10 - Được

youngeun

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ
자연 속에 있는건 너무 좋았으나, 하노이가 미세먼지가 심하네요. 안개가 너무 껴서 그 점이 너무 아쉽습니다. 그리고 숙소가 조금 더 깨끗했으면 좋겠습니다. 화장실도 그렇고 창문 쪽도 5성급이면 조금 더 깨끗해야 할 거 같아요.
Lưu trú 2 đêm vào Tháng 3, 2023

10/10 - Xuất sắc

Y M

Lưu trú 1 đêm vào Tháng 1, 2023

10/10 - Xuất sắc

Frank

Lưu trú 1 đêm vào Tháng 7, 2022

10/10 - Xuất sắc

JC

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very pleasant stay, highly recommended and would definitely stay again.
Lưu trú 2 đêm vào Tháng 7, 2022

6/10 - Được

James myongtong

Lưu trú 1 đêm vào Tháng 5, 2021

10/10 - Xuất sắc

Duong Duc Son

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Melia Ba Vi is overall a great destination to get away from the hectic city life. Well-designed and clean suit, comfortable bed and pillows, good amenities, good size balcony with a nice view over the tree tops. Attentive staff members who remember you by your first name. Nice touch with the extras such as afternoon tea and cocktail evening before dinner. The retreat is set on top of a mountain range and in the middle of a beautiful forrest. We really enjoyed the long walks and see the ruins from French colonial time. The only negative thing was that the security guys at the entrance/carpark were neither as friendly nor professional as the staff inside the hotel.
Lưu trú 1 đêm vào Tháng 2, 2021
Nhung Ngo trả lời vào 04/03/2021
Dear Mr. Duc Son Duong, Warmest greetings from Melia Bavi Mountain Retreat and we are very much appreciated that you have spent time to share your experience at our retreat. Melia Bavi is located 20km away from the town in a complete remote area so the guest could put aside the stress of city life and come back to nature. We are thrilled to learn that you have enjoyed our The Level Suite faciities and services, our historical surroundings and especially “the voice of the nature” in the stunning views of the mountain range. We believe that these experience cannot be described by words or expressed through pictures but has engraved into your memory. On behalf of the Retreat Management Team, I would also like to apologize for the security team's attitude and for any inconvenience this might have caused you. Our General Manager have worked with the Outsourced Security company to ensure they have a proper training to meet our Retreat's standard and better improvement. Thank you so much for bringing this to our attention. Wish you a Fantastic 2021 ahead and look forward to welcoming you back at soonest. Warmest Regards,

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
자연친화적 숙소
힐링되는 숙소 입니다. 전체적인 분위기기 자연친화적이고 주변에 트래킹길이 있어 산책하기좋아요. 하노이에서 1시간반정도 걸려요.
Lưu trú 1 đêm vào Tháng 2, 2021
Nhung Ngo trả lời vào 23/02/2021
Dear valued guest, Thank you so much for leaving us such a lovely review. We are indeed located in a unique location with fantastic views all around. There is something truly magical about staying deep in the National Park even for us, we feel it daily. Once again, thank you for the kind words, we look forward to welcoming you back again Warmest regards and Best wishes,

8/10 - Tốt

SUYEON

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 8, 2020
Nhung Ngo - Guest Experience Executive trả lời vào 21/08/2020
Dear Suyeon, We really appreciate you taking the time out to share your experience at Melia Ba Vi Moutain Retreat. It was a pleasure having you recently at our retreat. As we constantly strive to improve our guests’ experience, we always appreciate hearing from our guests, including when comments help identify ways we can improve. Therefore, we welcome any comments you may have that you think will help us serve you even better in the future so please do feel free to contact us via email or phone at your convenience. Rest assured that the retreat management and staff will keep trying their best to better serve you all. Once again, we thank for your hearty support and look forward to having the opportunity to have you back again very soon. Kind regards,

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Mr. Beon
Very eco-friendly. Quiet(from people) and could enjoy the sent of trees and mountain. Great place to heal by getting out of city center.
Lưu trú 1 đêm vào Tháng 8, 2020
Nhung Ngo Guest experience Officer trả lời vào 21/08/2020
Dear Mr. Beon, Thank you so much for your lovely review! We really appreciate you taking the time out to share your experience at Melia Ba Vi Mountain Retreat. We happy to learn that you have an enjoyable stay with us and I will proudly share and celebrate this feedback with our team. That will definitely make our day! Again, we appreciate that you wrote us such a terrific review and we look forward to welcoming you back for your next visit. Best regards,

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 8, 2020
Nhung Ngo - Guest Experience Executive trả lời vào 21/08/2020
Dear valued guest, We truly appreciate you taking the time to share a review of your recent stay with Melia Ba Vi Retreat. As we constantly strive to improve our guests’ experience, we always appreciate hearing from our guests, including when comments help identify ways we can improve. Therefore, we welcome any comments you may have that you think will help us serve you even better in the future so please do feel free to contact us via email or phone at your convenience. Rest assured that the retreat management and staff will keep trying their best to better serve you all. Once again, we thank for your hearty support and look forward to having the opportunity to have you back again very soon. Best regards,

10/10 - Xuất sắc

HANA

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
There are wonderful places. I statyed my
Lưu trú 1 đêm vào Tháng 7, 2020
Nhung Ngo Guest Experience Executive trả lời vào 21/08/2020
Dear Hana, We are so proud reading your kind complimentary extended to our service. Thank you for trusting us for your stay this time in Ba Vi. It's great to know that our facilities and services have exceeded your expectation. We feel so motivated and would like to try our best to continue the good work to bring more of the memorable stays to our beloved guests.We sincerely hope to have the opportunity to welcome you back again. Warm regards and best wishes,

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2020
The Retreat Management trả lời vào 10/03/2020
Thank you so much for staying with us. We appreciate your review and hope to welcome you back soon. Best Regards, The Retreat Management

8/10 - Tốt

Khách đã xác thực

Đi theo nhóm, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
レストランが1つなので、昼と夜のメニューが同じで連泊したかったけど食事が残念。
Lưu trú 1 đêm vào Tháng 2, 2020
The Retreat Management trả lời vào 05/03/2020
Dear Valued Guest, Thank you so much for staying with us and taking time to give us your feedback. We are so sorry to hear that you were not satisfied with our food. Actually, our hotel and chef is working to change menu to make it more attractive to foreigners. Please accept our apology and give us another change to serve you back in the future to see those changes. Best Regards, The Retreat Management

8/10 - Tốt

Khách đã xác thực

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Didn’t like the shower area. Water is not contain within the shower area. The entire area gets wet and the floor becomes slippery which is dangerous if you are not careful.
Lưu trú 1 đêm vào Tháng 2, 2020
Hotel Management trả lời vào 18/02/2020
Dear valued Guest, Greetings from Melia Ba Vi Mountain Retreat! Thank you for staying with us. I would like to apologize about the shower condition, I have shared to related department and take an action immediately. Hope we have a chance to welcome you again. Sincerely yours, The Retreat Management

6/10 - Được

C P M Hoang

Thích: Sạch sẽ, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Average service & options
Not much to do at the resort even though it is a retreat resort. Not many F&B options. Ever single activities are chargeable ie bike cycle and using of buggie.
Lưu trú 2 đêm vào Tháng 1, 2020
The Retreat Management trả lời vào 01/02/2020
Dear C P M Hoang, Thank you so much for choosing Melia Ba Vi Mountain Retreat for your recent stay. We want to apologize for your inconvenience during staying with us. We sincerely feel sorry that our services didn’t meet your expectation. Our staff always try hard to make guests feel comfortable but this time it seems like we failed to fulfill yours satisfaction. Your case is passed to related departments, especially F&B, and Recreation for their reference. To prevent re-occurrences, all Departments are also working to improve services by checking and thinking new activities to touch guests' feelings. Once again, we are so sorry for letting this issue happened to you, Hope we will have another chance to welcome you back to see the improvements we have enhanced our guest experience. Kind Regards, The Retreat Management

2/10 - Tồi

Luiza

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Beware of scam attempts
This place is really beautiful and the facilities are great, especially the heated pool. We actually enjoyed our stay; which is why it pains me so much how it ended. The staff was trying to basically scam us. We were checking out really early. We booked our taxi to the airport days before, and the receptionist told us it will cost 700K VND. I gave them my credit card to cover the bill. Their card reader appeared to not work—and we’ve been traveling in south east Asia for 2 weeks by then and I used my credit card in every single hotel by then without a problem—they said their Internet connection was bad. It was taking so long that we were afraid we will miss our flight, so I left them my credit card information. We were in the taxi when the reception called me and asked to withdraw the amount in cash and give it to the driver (!) –and it was a little over 6 million VND. Ok, fine, we did that. We stopped at an ATM in the middle of the night. I just gave the driver 7 million VND for the hotel and forfeited the change. We gave the driver 700,000 VND as well for the taxi. When back in NYC I got the email when the hotel claimed we I’ve them still over 2 million VND, and that they paid for the taxi (a total lie). I had the receipt which was printed after they checked the minibar and everything, and obviously we didn’t add anything to it after checking out at 4am. Do not fall for the credit card reader trick and give them cash! They will try to geT more money out of you! Outrageous
Lưu trú 3 đêm vào Tháng 11, 2019
Melia Ba Vi trả lời vào 06/12/2019
Dear Luiza, It is our pleasure to received you and thank you for choosing us during your stay in Ba Vi Hanoi. I am happy to heard that you appreciated our facilities, location and especially our heated infinity pool. We work hard to deliver an exceptional guest experience, and it is apparent in this case, we have fallen short of your expectations. For which we apologies for the inconvenience it has caused during your check out time and our staff member contacted you via email to informed that has missing bill and late post in the system, this is an error from our hotel system and we absolutely shall not be allowed to request any late charge from you. Your feedback is essential in helping us improve our services and please be assured that your comments have been shared with our senior management to ensure that your concerns are addressed with our teams for further improvement, who continually strive to create seamless and positive experiences for our guests. We would therefore like to welcome you back to see how these improvements have enhanced our guest experience. Sincerely yours, The Retreat Management

6/10 - Được

Khách đã xác thực

Đi cùng bạn đồng hành
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
GOOD- House keeping was great. I had a big spider in my room and a little old lady came and took it away. Very secluded and quiet, great for a get away from all the noise. Rooms and view was beautiful. BAD- Communication was very hard because alot of the staff dont speak english. Liquor choices are very limited and for some bottles, you have to buy the whole bottle to drink it. Food was very expensive but flavor was very bland. Need more variety on the menu. How are you in vietnam and not have a vietnamese menu on the weekdays???? You get a very limited vietnamese menu on the weekend. Smh😫. The resort also has no gift shop or any shop. I needed a sandal and also needed some allergy medicine and there was none to be found. The only way was to get a taxi and go down to town which cost about 500,000 vnd which equals to about 20 usd. Also, you have to pay a ticket fee to go back up to the mountain resort, which cost about 200,000 vnd.
Lưu trú 3 đêm vào Tháng 10, 2019
The Retreat Management trả lời vào 28/11/2019
Dear Valued guest, Thank you so much for taking time to give us such a valuable feedback. We are happy to know that you're satisfied with Housekeeping department. Please accept our apologies as your stay was not as you expected. May we take this opportunity to let you know that all feedback is gratefully received since it enables us to be attentive to all the needs of our guests and to continuously improve our service standards. We hope that you will be able to look at your experience as an isolated incident and that you will give us an opportunity to reassure you of our commitment to serve you properly and to make amended during a future visit. Thank you once again and wish you have a nice day. Best Regards, The Retreat Management

10/10 - Xuất sắc

Kevin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 10, 2019
The Retreat Management trả lời vào 28/11/2019
Dear Kevin, Thank you so much for your feedback. We believe that you had a great time with us. We can't wait to welcome you back to Melia Ba Vi Mountain Retreat soon in your next trip. Best Regards, The Retreat Management

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was excellent. Very nice experience and wonderfull staff!!!
Lưu trú 2 đêm vào Tháng 8, 2019
The Management trả lời vào 21/08/2019
Dear Valued Guests, Thank you so much for taking time to give us such a nice feedback on Expedia, We are so happy to know that you had great experiences with Melia Ba Vi Mountain Retreat. Hope to welcome you back so we will have chance to serve you in the near future, Kinds Regards, The Retreat Management

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 6, 2019
The Management trả lời vào 21/08/2019
Dear Valued Guests, Thank you so much for rate us this great points, We are so grateful that you choose Melia Ba Vi Mountain Retreat for your recent stay. We promise to serve you better in your next time. Wish you all the best. Kind Regards, The Retreat Management

10/10 - Xuất sắc

applejuice124, Hong Kong

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Melia Ba Vi Mountain Retreat is located in a heavenly national park. The grounds are spectacular! However, the room could be cleaner as I don't expect a dusty room in a resort. The resort has excellent service. Everyone was friendly and welcoming. The Yhi Spa was sooooo good. The masseuse manage to press every spot the way I liked it to be. Senses serve excellent food. The lounge was beautifully decorated and very comfortable. I highly recommend their Vietnamese coffee.
Lưu trú 3 đêm vào Tháng 4, 2019
The Management trả lời vào 27/05/2019
Dear applejuice124, First of all I would like to thank you for having chosen Meliá Ba Vi Mountain Retreat and for taking your time to give us your feedback. I am very pleased to hear that our Facilities and staff made your stay pleasant. I truly appreciate your kind words and will definitely share your commendations with the whole team. It is our pleasure to have you and we look forward to welcome you again! Best regards, The Retreat Management

6/10 - Được

Ramon, Buenos Aires

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Food is not suitable for occidental people, we though that being a Melia would gace us certain about food, but breakfast was lack of cheese coffee was not right, pastry also was not ok. As the hotel is very far away from everything you finish having all meals insiide and the menu is very short regarding occidental dishes and the ones in the menu are not ok. Reaching hotel is far and at night seems to be dangerous beacuse of the placing in the mountains, hoyel us very beatifull.
Lưu trú 2 đêm vào Tháng 1, 2019
The Management trả lời vào 26/01/2019
Dear Ramon, Greetings from Melia Ba Vi Mountain Retreat! Thank you for having chosen us as well as for spending your time to write your feedback on booking.com. We were pleased to read you liked the beautiful Retreat, but were sorry to hear there some issues during your stay. Please rest assured we have addressed this with the Related Department involve to ensure we improve on this aspect of our guest’s facilities. We would therefore like to welcome you back to see how these improvements have enhanced our guest experience. Sincerely yours, The Management

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 10, 2018
E-commerce Executive trả lời vào 01/11/2018
Dear Anonymous, Thanks for your review. We are so delighted to know our service meets your expectation. Look forward to welcoming you back soon.