Phòng Suite Royal, ban công | Minibar, két bảo mật tại phòng, bàn, màn/rèm cản sáng

Nhận xét về O'Gallery Premier Hotel & Spa

4 out of 5
O'Gallery Premier Hotel & Spa
122 Hàng Bông, Hoàn Kiếm, Hà Nội

Nhận xét

9,6

Ngoại hạng

Đánh giá 10 - Xuất sắc. 800/1016 nhận xét" "
Đánh giá 8 - Tốt. 165/1016 nhận xét" "
Đánh giá 6 - Được. 34/1016 nhận xét" "
Đánh giá 4 - Kém. 5/1016 nhận xét" "
Đánh giá 2 - Tồi. 12/1016 nhận xét" "

9,4/10

Sạch sẽ

9,8/10

Nhân viên & dịch vụ

9,2/10

Tiện nghi, dịch vụ

9,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,0/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

Phuong Liên

Lưu trú 2 đêm vào Tháng 4, 2022
Thomas Nguyen/Mr. trả lời vào 20/12/2022
Dear Mrs. Phuong Lien, Thank you for staying with us as well as taking the honor to receive your valuable review about us. Your review would be passed to our hotel manager and our colleagues to improve our hotel service better. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Regards Andy Vu

8/10 - Tốt

Vu

Lưu trú 2 đêm vào Tháng 11, 2020
Andy Vu trả lời vào 11/12/2020
Dear Mr/ms. Vu, Thank you for staying with us as well as taking time to write your review about us. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Best regards, Andy Vu

8/10 - Tốt

Thi Kieu Trang

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2019
Andy Vu trả lời vào 13/12/2019
Dear Ms. Trang, Thank you for staying with us as well as taking time to write your review about us. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Best regards, Andy Vu

10/10 - Xuất sắc

Khách đã xác thực

Lưu trú 1 đêm vào Tháng 5, 2019
Andy Vu trả lời vào 19/05/2019
Dear Sir/madam, Thank you for staying with us as well as taking time to write your review about us. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Best regards, Andy Vu

6/10 - Được

NAOKI

Khách đi công tác, Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
小さく古い建物であるが清潔感はある。 初日、シャワーの出が悪く、またお湯が出なかったが2日目に調整してもらい回復。 朝食は品目が少ないものの合格レベル。 スタッフはきちんとしている。 市街地なので致し方ないが一晩中外がうるさい。
Lưu trú 3 đêm vào Tháng 3, 2024
Thomas Nguyen/Mr. trả lời vào 28/03/2024
Dear Mr/Mrs. Naoki,Thank you very much for taking your time to share your feeling after your stay with us.We are once again sorry as we did not bring you a comfortable stay.We wish to have another chance to welcome you back to correct your mistake by arrange a quiet room and take care you better.Please take care and have a nice day.Kind regards,

8/10 - Tốt

Thuy

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
It’s no wifi in this hotel
Lưu trú 3 đêm vào Tháng 3, 2024
Thomas Nguyen/Mr. trả lời vào 28/03/2024
Dear Mrs. Thuy,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 - Xuất sắc

Fabiola

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Todos fueron super amables, nos dieron un upgrade y la habitación fue de lo más cómoda. Está ubicado en un lugar bastante céntrico sin ser caótico. Todos super amables y la comida del buffet fue la mejor! Muchas gracias!
Lưu trú 2 đêm vào Tháng 3, 2024
Thomas Nguyen/Mr. trả lời vào 25/03/2024
Dear Mr/Mrs. Fabiola,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 - Xuất sắc

James

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were super helpful and extremely accommodating
Lưu trú 3 đêm vào Tháng 3, 2024
Thomas Nguyen/Mr. trả lời vào 25/03/2024
Dear Mr. James,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

6/10 - Được

Kathern

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
My stay was okay. Lots of street noise. Even though my room was not street side and I kept the window closed, it was still very noisy. Also, the staff were not friendly. I’ve been vacationing in Vietnam for almost two weeks, and O’Gallery was the only hotel where I didn’t feel welcome.
Lưu trú 1 đêm vào Tháng 3, 2024
Thomas Nguyen/Mr. trả lời vào 25/03/2024
Dear Mrs. Kathern Sherrard,Thank you very much for taking your time to share your feeling after your stay with us.We are once again sorry as we did not bring you a comfortable stay.We wish to have another chance to welcome you back to correct your mistake by arrange a quiet room and take care you better.Please take care and have a nice day.Kind regards,

10/10 - Xuất sắc

Kelly

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff and breakfast was beyond outstanding! Would highly recommend !
Lưu trú 2 đêm vào Tháng 3, 2024
Thomas Nguyen/Mr. trả lời vào 22/03/2024
Dear Mrs. Kelly,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 - Xuất sắc

Alyson

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel was excellent. The staff was amazing, location was great and hotel was very comfortable and clean!
Lưu trú 2 đêm vào Tháng 3, 2024
Thomas Nguyen/Mr. trả lời vào 22/03/2024
Dear Mrs. Alyson,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 - Xuất sắc

Alyson

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing customer service. Top notch staff and the very best service we have ever experienced. Great amenities and location.
Lưu trú 1 đêm vào Tháng 3, 2024
Thomas Nguyen/Mr. trả lời vào 18/03/2024
Dear Mrs. Alyson,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 - Xuất sắc

FRANCK

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I think all the staff and hotel were beyond expectations
Lưu trú 4 đêm vào Tháng 3, 2024
Thomas Nguyen/Mr. trả lời vào 14/03/2024
Dear Mr/Mrs. Franck,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 - Xuất sắc

Carl

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel is absolutely fabulous. Beautiful boutique and spacious rooms. The service is first class and all staff are caring to your individual needs. We would totally stay here again if we were to return to Hanoi!
Lưu trú 2 đêm vào Tháng 3, 2024
Thomas Nguyen/Mr. trả lời vào 10/03/2024
Dear Mr. Carl,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 - Xuất sắc

Giao

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great services and friendly staff. Thank you!
Lưu trú 3 đêm vào Tháng 3, 2024
Thomas Nguyen/Mr. trả lời vào 09/03/2024
Dear Mrs. Giao,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

8/10 - Tốt

Mitra

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent location - within walking distance to many attractions. Breakfast was delicious and offered a diverse array of fruit, cakes, and Vietnamese savory meals. In addition to the buffet breakfast, there was an a la carte option. I had an executive room with an outside facing window, which was very small. The floor and lamps were a bit dusty. Staff and service were great.
Lưu trú 3 đêm vào Tháng 2, 2024
Thomas Nguyen/Mr. trả lời vào 09/03/2024
Dear Mr/Mrs. Mitra,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 - Xuất sắc

Katsura

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 2, 2024
Thomas Nguyen/Mr. trả lời vào 06/03/2024
Dear Mr/Mrs. Katsura,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 - Xuất sắc

Rebecca

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The customer service was excellent and the room was elegant and comfortable.
Lưu trú 5 đêm vào Tháng 2, 2024
Thomas Nguyen/Mr. trả lời vào 04/03/2024
Dear Mrs. Rebecca,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 - Xuất sắc

blaine

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Thomas Nguyen/Mr. trả lời vào 25/03/2024
Dear Mr/Mrs. Blaine, Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 - Xuất sắc

BIOLA

Lưu trú 1 đêm vào Tháng 2, 2024
Thomas Nguyen/Mr. trả lời vào 22/03/2024
Dear Mrs. Biola,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 - Xuất sắc

Jack

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing and friendly staff. Very attentive and informative! Very clean and Highly recommend. Recommend getting a room with a view because the ones that don’t can get kind of depressing with no day light.
Lưu trú 3 đêm vào Tháng 2, 2024
Thomas Nguyen/Mr. trả lời vào 01/03/2024
Dear Mr. Jack, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

8/10 - Tốt

Takashi

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ
WIfiが弱かったのが難点。
Lưu trú 2 đêm vào Tháng 2, 2024
Thomas Nguyen/Mr. trả lời vào 01/03/2024
Dear Mr/Mrs. Takashi Tamao,Thank you very much for taking your time to recommend our hotel and we thank you so much for letting us know about the hotel wifi issues that is weak sometimes.After your feedback, we checked it right away and the problem has been solved.We do look forward to welcoming you again in the future.Best regards,

10/10 - Xuất sắc

Xuan Khai, Santa Monica

Lưu trú 1 đêm vào Tháng 2, 2024
Thomas Nguyen/Mr. trả lời vào 22/03/2024
Dear Mr. Xuan Khai,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

10/10 - Xuất sắc

Debbie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely little hotel tucked away in a little Hanoi street, we were made really welcome and the room was lovely, no window in the room but really didn’t make a difference, we heard no noise at all from the street, which was a very busy street with lots of traffic, breakfast was lovely with plenty of options, beds really comfortable and staff were really nice and helpful 😆
Lưu trú 2 đêm vào Tháng 2, 2024

10/10 - Xuất sắc

TRUNG, Sacramento

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The value is exceptional for all aspects of staying in this boutique hotel: quiet room, great bed, good breakfast and amazing staff. Love to be back someday. Highly recommend to the traveller. Thank you staffing at the hotel.
Lưu trú 4 đêm vào Tháng 2, 2024
Thomas Nguyen/Mr. trả lời vào 27/02/2024
Dear Mr. Trung, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 - Xuất sắc

JOOHYUN

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good!
Lưu trú 1 đêm vào Tháng 2, 2024
Thomas Nguyen/Mr. trả lời vào 26/02/2024
Dear Mr/Mrs. Joohyun, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 - Xuất sắc

Akane

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Thomas Nguyen/Mr. trả lời vào 26/02/2024
Dear Mrs. Akane, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 - Xuất sắc

Peter

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This has been our best stay in South East Asia without question. The staff here are like family and greet you by name all the time! They definitely go the extra mile. Thomas looked after our airport transportation and offered us luggage storage and a shower before the night train after we returned from our Ha Long Bay cruise 2 days after checking out! Anna looked after us at breakfast every morning and made things very enjoyable. The hotel itself was very comfortable with a great bed and a very quiet room, totally blocking out the sounds of busy Hanoi. Super happy that we found The O'Gallery!
Lưu trú 4 đêm vào Tháng 2, 2024
Thomas Nguyen/Mr. trả lời vào 26/02/2024
Dear Mr. Peter and Mrs. Erin, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 - Xuất sắc

Richard Stephen

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The rooms are spacious, beautifully decorated, and the staff is very attentive and personable while also very professional. The hotel is small enough to have an intimate family feel to it. I highly recommend it.
Lưu trú 5 đêm vào Tháng 12, 2023
Thomas Nguyen/Mr. trả lời vào 26/02/2024
Dear Mr. Richard Stephen Perkins, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 - Xuất sắc

Geraldine

Lưu trú 3 đêm vào Tháng 2, 2024
Thomas Nguyen/Mr. trả lời vào 22/03/2024
Dear Mr/Mrs. Geraldine,Thank you for taking your time to share your experience after your stay with our hotel. We are very happy when you have good comments for our hotel staff, our hotel breakfast. Moreover, we are so sorry for our bathroom issues as your mentioned. We meet the HSKP Department to share the situation, find solution and we all promise to spend more time to take care well our customer feelings and concern.That we believe day by day, our hotel service from the front desk, breakfast and cleaning quality will become better. Please give us a very short time to correct all the mistakes in all aspects.Once again, we are so sorry and look forward to having another chance to welcome you back our hotel in the future.Best regards,

8/10 - Tốt

Geraldine

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A nice hotel in Hanoi Old quarter, close to shops and restaurants. The staff was very friendly and helpful. They stored our bags while we went on a halong bay cruise which was very convenient.
Lưu trú 1 đêm vào Tháng 2, 2024
Thomas Nguyen/Mr. trả lời vào 26/02/2024
Dear Mr/Mrs. Geraldine, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 - Xuất sắc

thanh

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Thanks
Lưu trú 1 đêm vào Tháng 2, 2024
Thomas Nguyen/Mr. trả lời vào 26/02/2024
Dear Mr, Thanh, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

8/10 - Tốt

Gerrit

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very central, great location! The staff were very helpful and made sure we had everything needed for Ha Long Bay
Lưu trú 2 đêm vào Tháng 2, 2024
Thomas Nguyen/Mr. trả lời vào 26/02/2024
Dear Mr. Gerrit, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 - Xuất sắc

Nguyen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good service
Lưu trú 1 đêm vào Tháng 2, 2024
Thomas Nguyen/Mr. trả lời vào 18/02/2024
Dear Mrs. Nguyen, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 - Xuất sắc

Walker

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Awesome stay in Hanoi, staff was friendly. Perfect walking distance to city center
Lưu trú 2 đêm vào Tháng 2, 2024
Thomas Nguyen/Mr. trả lời vào 17/02/2024
Dear Mr/Mrs. Walker, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 - Xuất sắc

jessica, mccall

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We loved this property! The staff was exceptional! They even provided snacks for us to take with us on our long car trip. My only regret is that we didn’t spend more time!
Lưu trú 1 đêm vào Tháng 2, 2024
Thomas Nguyen/Mr. trả lời vào 11/02/2024
Dear Mrs. Jessica, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 - Xuất sắc

Marie Josée

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Très beau, très propre, bon lit bonne literie, Déjeuner inclus en buffet et à la carte, excellent choix Accueuil avec un the en attendant Chek in vraiment apprécié. Pour avantage vip ils ont offert transport aéroport sans frais, ce qui nous a satisfait. Tout le personnel donne un EXCELLENT service. L'hôtesse de la salle a dîner de souvenait même de nos noms! Vraiment un hôtel a choisir!
Lưu trú 5 đêm vào Tháng 1, 2024
Thomas Nguyen/Mr. trả lời vào 11/02/2024
Dear Family of Mrs. Marie Josee, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 - Xuất sắc

Emil

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing property. Right in the center of Old French Quarter. Staff were exceptional. The invlused morning buffet was perfect. If tou want to be treated like king, this is the place.
Thomas Nguyen/Mr. trả lời vào 08/02/2024
Dear Mr/Mrs. Emil, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 - Xuất sắc

Jun Xian, Singapore

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hospitality from the helpful and professional staff. Room was spacious and clean. Will definitely stay again if visitting Hanoi Old Quarter again.
Lưu trú 1 đêm vào Tháng 2, 2024
Thomas Nguyen/Mr. trả lời vào 04/02/2024
Dear Mr. Jun Xian Goh, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 - Xuất sắc

Jun Xian

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very helpful and professional staff, helped us send our postcards, secured tickets for water puppet show, and looked out for the bus and taxi that was picking us up. Environment is great, room is spacious and clean. Will definitely stay again next time when visiting Hanoi Old Quarter.
Thomas Nguyen/Mr. trả lời vào 04/02/2024
Dear Mr. Jun Xian Goh, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 - Xuất sắc

Tara

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was quiet and the free breakfast was very good. Staff were wonderful and the Spa downstairs had amazing massages!
Lưu trú 1 đêm vào Tháng 1, 2024
Thomas Nguyen/Mr. trả lời vào 03/02/2024
Dear Mrs. Tara Lindgren, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 - Xuất sắc

Philip

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent is exactly what it was. Staff went above and beyond on service, room was very clean, comfortable bed with very nice pillows for an excellent sleep after a long day of travel, also one of the best showers I’ve had in Vietnam. Breakfast was very good with lots of options. Special ty to Jonathan for arranging our transportation to the airport. This was our last place to stay in Vietnam and glad we picked the o gallery
Lưu trú 3 đêm vào Tháng 1, 2024
Thomas Nguyen/Mr. trả lời vào 24/01/2024
Dear Mr. Philip, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 - Xuất sắc

Miki

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
every staffs are very kind and friendly i enjoyed Vietnam trip for the first time thank you very much
Lưu trú 3 đêm vào Tháng 1, 2024
Thomas Nguyen/Mr. trả lời vào 24/01/2024
Dear Mrs. Miki, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 - Xuất sắc

CeEricka

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I recently had the pleasure of staying at this hotel, and I must say, the service exceeded all my expectations. The staff went above and beyond to make my stay memorable. Their attention to detail was remarkable, and they were consistently available whenever I needed assistance. The people at this hotel truly make it stand out, and I can't recommend it enough for a fantastic and enjoyable experience.
Lưu trú 4 đêm vào Tháng 1, 2024
Thomas Nguyen/Mr. trả lời vào 24/01/2024
Dear Mrs. CeEricka, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 - Xuất sắc

Tovah

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent staff, very attentive and responsive managers and hotel staff, room was clean - they upgraded us and went generally above and beyond for anything we needed.
Lưu trú 1 đêm vào Tháng 1, 2024
Thomas Nguyen/Mr. trả lời vào 24/01/2024
Dear Group of Mrs. Tovah, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 - Xuất sắc

Heather, New York

Lưu trú 1 đêm vào Tháng 1, 2024
Thomas Nguyen/Mr. trả lời vào 08/02/2024
Dear Mr/Mrs. Heather, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 - Xuất sắc

Tat-Sing

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stayed for 2 nights then went to Ha Long Bay cruise for 2 nights and came back to stay for 1 night. They held our luggage so that we took less on the cruise.
Lưu trú 1 đêm vào Tháng 1, 2024
Thomas Nguyen/Mr. trả lời vào 16/01/2024
Dear Family of Mr. Tat Sing Huen, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 - Xuất sắc

LUAN

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Thomas Nguyen/Mr. trả lời vào 11/01/2024
Dear Family of Mr. Luan, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 - Xuất sắc

Tat-Sing

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There is no window view. Attentive staff.
Lưu trú 2 đêm vào Tháng 1, 2024
Thomas Nguyen/Mr. trả lời vào 11/01/2024
Dear Family of Mr. Tat Sing Huen, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards

10/10 - Xuất sắc

Devika

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely helpful friendly staff, stellar location right in Old Quarter and the room was spacious and comfortable too.
Thomas Nguyen/Mr. trả lời vào 10/01/2024
Dear Mrs. Devika, On behalf of Oriental Hospitality Group, I would like to share our gratitude with you for your recent stay at our hotel. I am very happy when know that you had a pleasant and enjoyable stay at our hotel. Our team always try their best to provide the best service as we can, and this is the points that I was very impressed and proud of them so far. We promise that we will keep up the good work to make sure that at your next visit to our hotel, we will welcome you and deliver the better and better product. Looking forward to meeting you at your return trip to Hanoi. Wish you have a nice day! Kind regards