Mặt tiền nơi lưu trú - ban đêm

Nhận xét về Pan Pacific Hanoi

5 out of 5
Pan Pacific Hanoi
1 Thanh Niên, Ba Đình, Hà Nội

Nhận xét

8,8

Xuất sắc

Đánh giá 10 - Xuất sắc. 455/843 nhận xét" "
Đánh giá 8 - Tốt. 292/843 nhận xét" "
Đánh giá 6 - Được. 65/843 nhận xét" "
Đánh giá 4 - Kém. 21/843 nhận xét" "
Đánh giá 2 - Tồi. 10/843 nhận xét" "

9,0/10

Sạch sẽ

9,2/10

Nhân viên & dịch vụ

8,8/10

Tiện nghi, dịch vụ

8,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Hana

Lưu trú 1 đêm vào Tháng 12, 2022
Hotel Management trả lời vào 29/12/2022
Dear Hana,Thank you for choosing Pan Pacific Hanoi during your last visit to Hanoi.I am so glad to hear that we have successfully offered a brief, yet pleasant, staying experience to you.My team and I appreciate your feedback look forward to welcoming you back very soon.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

2/10 - Tồi

Khách đã xác thực

Đi cùng gia đình, Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
gan ho tay vi tri rat thuan loi ,di lai de giang ,di san bay gan.an sang rat la ngon.
Lưu trú 1 đêm vào Tháng 4, 2019
Andrew trả lời vào 08/05/2019
Kính thưa Quý khách, Cảm ơn Quý Khách đã lựa chọn Pan Pacific Hanoi cho kỳ nghỉ của mình. Chúng tôi rất vui khi được biết quý khách đã có những trải nghiệm tuyệt vời tại khách sạn. Rất mong có cơ hội được đón tiếp Quý Khách trong thời gian tới! Trân trọng, Andrew Kim Tổng Giám Đốc Pan Pacific Hanoi

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Kì nghỉ hạnh phúc
Rất tốt, sạch sẽ, tôi đã có 1 kì nghỉ rất thú vị!

8/10 - Tốt

Lê Ngọc Vương

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Thuận tiện tiếp cận các điểm tham quan
Tôi hài lòng. Điểm 9/10

10/10 - Xuất sắc

Cynthia, American Canyon

Đi cùng gia đình
Very nice property.
Lưu trú 1 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Ifechukwu Pious, Desa Park City

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is extremely neat and beautiful. The only issue is that it's abit far from old quarter.
Lưu trú 2 đêm vào Tháng 3, 2024
Tuan Anh Vo - Front Office Manager trả lời vào 13/03/2024
Dear Ifechukwu Pious,Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. We look forward to serving you again soon!

8/10 - Tốt

Fabrizio

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Staff not always friendly, property dated, need renewal
Lưu trú 2 đêm vào Tháng 2, 2024
Tuan Anh Vo - Front Office Manager trả lời vào 26/02/2024
Dear Fabrizio,Thank you for sharing your feedback. We strive to provide exceptional service, and we regret that we fell short of your expectations. Your concerns will be addressed with our team to ensure that such incidents are not repeated.We appreciate your feedback as it helps us to improve our service and guest stay experience and looking forward to seeing you again in nearest future.Sincerely yours,

10/10 - Xuất sắc

Mary

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good customer services, within walking distances to places and facilities clean.
Lưu trú 1 đêm vào Tháng 12, 2023
Tuan Anh Vo - Front Office Manager trả lời vào 26/02/2024
Dear MaryThank you so much for the 5-stars rating. It has been my pleasure to learn that you have enjoyed many aspects of your stay with us from the room and facilities, the culinary taste to the friendliness and attentiveness of our staff. We are looking forward to welcoming you back for another memorable trip with us in the near future.Yours sincerely,

10/10 - Xuất sắc

Moongu

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 11, 2023

10/10 - Xuất sắc

shigeto

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 10, 2023

10/10 - Xuất sắc

Hiroko

Lưu trú 4 đêm vào Tháng 10, 2023

8/10 - Tốt

Marcia

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 10, 2023
Christoph Strahm General Manager trả lời vào 26/10/2023
Dear Marcia,Thank you for your amazing feedback!I am so glad to hear that you had indeed enjoyable moments at Pan Pacific Hanoi and the property's facilities and service have made dear impression on you. My team and I appreciate your feedback and look forward to welcoming you back very soon.Sincerely Yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi

10/10 - Xuất sắc

Trung, Baltimore

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staffs were polite and professional. The area is a short distance from a lot of attraction. We enjoyed our quiet and private stay there
Lưu trú 1 đêm vào Tháng 9, 2023
Christoph Strahm General Manager trả lời vào 26/10/2023
Dear Trung,Thank you for your amazing feedback about Pan Pacific Hanoi!I am so glad to hear that we have successfully offered you a refreshing getaway with memorable moments in Hanoi., especially the bond that our attentive associates were able to create.My team and I appreciate your feedback and look forward to welcoming you back very soon.Sincerely Yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi

4/10 - Kém

Khách đã xác thực

Khách đi công tác
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 9, 2023
Christoph Strahm General Manager trả lời vào 26/10/2023
Dear Valued Customer,Thank you for choosing Pan Pacific Hanoi and spending time to give us a rating!My team and I would very much appreciate if you could communicate with us more details about your stay, therefore we can really identify the area of improvement. Thus, undertake necessary actions to improve the quality of our service and maintain the high level of standards that we proclaim.We are looking forward to hearing from you soon!Sincerely Yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi

8/10 - Tốt

Sencer

Lưu trú 1 đêm vào Tháng 9, 2023
Christoph Strahm General Manager trả lời vào 26/10/2023
Dear Sencer,Thank you for your amazing feedback!I am so glad to hear that we have successfully offered you a refreshing getaway with memorable moments in Hanoi. My team and I appreciate your feedback and look forward to welcoming you back very soon.Sincerely yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi

10/10 - Xuất sắc

KAI MING KELLY

Lưu trú 1 đêm vào Tháng 9, 2023
Christoph Strahm General Manager trả lời vào 26/10/2023
Dear Kai Ming Kelly,Thank you for your sharing of the recent experience at Pan Pacific Hanoi.My team and I appreciate your feedback and look forward to welcoming you back very soon.Sincerely yours,Christoph StrahmGeneral ManagerPan Pacific Hano

8/10 - Tốt

ITO

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
good
Lưu trú 3 đêm vào Tháng 8, 2023
General Manager trả lời vào 30/08/2023
Dear Ito-san,Thank you for your sharing of the recent experience at Pan Pacific Hanoi!I am so glad to hear that we have successfully offered you a refreshing getaway with memorable moments in Hanoi. My team and I appreciate your feedback and look forward to welcoming you back very soon.Sincerely Yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi

8/10 - Tốt

Mainul

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Price reasonable good break fast
Lưu trú 4 đêm vào Tháng 8, 2023
General Manager trả lời vào 30/08/2023
Dear Mainul,Thank you for your amazing feedback!I am so glad to hear that we have successfully offered you a refreshing getaway with memorable moments in Hanoi, especially mentioning the culinary quality. My team and I appreciate your feedback and look forward to welcoming you back very soon.Sincerely Yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi

10/10 - Xuất sắc

Ryan

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was exceptionally helpful my stomach wasnt feeling so great and they gave us a free late check out which really was so nice. The property is amazing, the spa is lovely and all facilities are kept to a high standard of excellence
Lưu trú 3 đêm vào Tháng 8, 2023
General Manager trả lời vào 30/08/2023
Dear Ryan,Thank you for your dedication to a better Pan Pacific Hanoi!I am so glad to hear that we have been on the right track in making the property your true home in Hanoi. It is such feedback as yours that encourages us to strive forward for your fulfilling experiences.My team and I appreciate your feedback and look forward to welcoming you back very soon.Sincerely Yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi

10/10 - Xuất sắc

Lisy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 7, 2023

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Nice hotel, but it's old age shows
Nice stay on Pan Pacific Hanoi. The staff were great and really friendly. However it is apparent that the hotel building is quite old. Some of the rooms clearly has been renovated and brought up to date
Lưu trú 1 đêm vào Tháng 7, 2023

6/10 - Được

KEISUKE

Thích: Sạch sẽ
Lưu trú 2 đêm vào Tháng 7, 2023

10/10 - Xuất sắc

Jimi Sauw-Yoeng

Lưu trú 6 đêm vào Tháng 6, 2023

10/10 - Xuất sắc

BYUNGCHUL

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
좋은시설에 직원 서비스도 만족한 호텔
호텔 직원들 친절하고 차량 픽업하기 좋았습니다. 그랩차량 사용시 벨보이들이 적극 도와줘서 현지 기사들과의 언어문제없이 편안하게 이동하였습니다. 건물은 다소 오래된 느낌이 있지만 청소나 관리가 잘되어있고 불편함 없이지냈습니다.
Lưu trú 1 đêm vào Tháng 5, 2023
Christoph Strahm General Manager trả lời vào 10/06/2023
Dear Byungchul,Thank you so much for taking the time to share with us your impressions of your excellent stay at Pan Pacific Hanoi Hotel!We are so glad you found everything you loved at our beautiful hotel in the clouds, from the room cleanliness to the friendliness and attentiveness of our associates, especially the bellboys.It brings me with great delight and pride to see all of this highlighted in your comments, and I trust that our colleagues will be as encouraged as I am to read your wonderful review.Thank you again for your kind words and great feedback.It will always be our pleasure to welcome you back and we hope to see you in the very near future.Sincerely Yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi

6/10 - Được

Edmound

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 4, 2023
Christoph Strahm General Manager trả lời vào 18/05/2023
Dear Edmound,Thank you so much for your feedback!I hope that you have had an enjoyable moments at Pan Pacific Hanoi and look forward to welcoming you back for another memorable trip with us in the near future.Sincerely Yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi

8/10 - Tốt

SHAN PIN

Thích: Sạch sẽ, nhân viên & dịch vụ
設備過於老舊,酒店無提供刮鬍刀及吹風機,相當不便利
Lưu trú 2 đêm vào Tháng 4, 2023
General Manager trả lời vào 25/04/2023
Dear SHAN PIN,Thank you for taking the time to share your comments!First and foremost, I would like to extend my sincere apology for your recent staying experience.Please be sharing that aside bringing the comfortable stay to all of our customers, you can also find from us the big effort to contribute to a green environment. At Pan Pacific Hanoi, we focus on sustainability business that we optimize the connection between hotel staffs and customers, as well as minimize the non-recyclable wastes every day.We appreciate your constructive feedback and reassure that related departments are taking appropriate actions to enhance guest's satisfaction.My team and I look forward to welcome you back to Pan Pacific Hanoi if your business plan brings you to this city.Sincerely Yours,Christoph StrahmGeneral ManagerPan Pacific Hanoi

10/10 - Xuất sắc

Chad

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was extremely helpful when I needed to rebook my reservation. The area is nice to walk around with several local places to eat.
Lưu trú 3 đêm vào Tháng 3, 2023
General Manager trả lời vào 25/04/2023
Dear Chad,Thank you so much for taking the time to share with us your impressions of your excellent stay at Pan Pacific Hanoi!It has been my pleasure to learn that you have enjoyed many aspects of your stay with us, from the convenient location to the helpfulness and attentiveness of our staffs. We are looking forward to welcoming you back for another memorable trip with us in the near future.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

8/10 - Tốt

Mini

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean hotel and good amenities. Great breakfast. It is a bit far from sight-seeing. Best if you want quiet spot outside city center. Rooms very nice but warm, hard to control AC. Next time I would stay closer to center.
Lưu trú 3 đêm vào Tháng 3, 2023
Hotel Management trả lời vào 13/03/2023
Dear Mini,Thank you for your sharing of the recent experience at Pan Pacific Hanoi.It is great to learn that your overall impression during the stay was enjoyable, especially mentioning the elegant ambiance and the wide range of refreshing amenities. Meanwhile, It is such feedback as yours that we took as a kind reminder to review our facilities in the journey of securing our beloved guests' fulfilling experiences.My team and I appreciate your feedback and look forward to welcoming you back very soon.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Comfortable, amazing staff, great spa and gym with excellent yoga and pilates classes. My only mention is that it's a bit noisy - the rooms not very sound proof.
Lưu trú 7 đêm vào Tháng 2, 2023
Hotel Management trả lời vào 13/03/2023
Dear our valued customer,Thank you for sharing with us your the recent experience at Pan Pacific Hanoi.I am so glad to hear that we have successfully offered a brief, yet pleasant experience, from the convenient Wellness facilities and especially the genuine service from each of our associates. Asides from that, having noted your mentioned points of our improvement areas and will make arrangements to ensure of fulfilling experiences to all our future beloved guests. My team and I appreciate your encouraging feedback and look forward to welcoming you back very soon.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

10/10 - Xuất sắc

Kery Lashawn

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel was beautiful and clean! The rooms were spacious and the bathroom and shower were very nice! Staff were friendly as well.
Hotel Management trả lời vào 28/02/2023
Dear Kery Lashawn,Thank you for your encouraging sharing of the recent experience at Pan Pacific Hanoi.I am so glad to hear that our convenient facilities and the dedicated service from all our associates have brought you with most enjoyable and refreshing experience. My team and I appreciate your feedback look forward to welcoming you back very soon.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

10/10 - Xuất sắc

David

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We were very pleased that we booked a club room as it meant we had all day access to the Pacific Club Lounge including helpful and friendly staff, and refreshments including breakfast, afternoon tea and evening meal.
Lưu trú 1 đêm vào Tháng 2, 2023
Hotel Management trả lời vào 28/02/2023
Dear David,Thank you for your amazing feedback.I am so glad to hear that we have successfully offered you a refreshing getaway with memorable moments in Hanoi.My team and I appreciate your feedback and look forward to welcoming you back very soon.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

10/10 - Xuất sắc

Richard

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2023
General Manager trả lời vào 25/04/2023
Dear Richard,Thank you for your great rating!I am so glad to hear that you had indeed an enjoyable moments at Pan Pacific Hanoi and the property's elegant ambiance has made dear impression on you. My team and I appreciate your feedback and look forward to welcoming you back very soon.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

2/10 - Tồi

Vladimir

Lưu trú 2 đêm vào Tháng 2, 2023
Hotel Management trả lời vào 28/02/2023
Dear Vladimir,Thank you so much for choosing Pan Pacific Hanoi and spending your time to share with us the recent experience.First and foremost, I would like to extend my sincere apology for your recent experience. As we are an international brand and set to strive forward to delivering top notch service and living experience, we will take your valuable rating as a kind reminder to review our service and facilities in the journey securing guest fulfilling experience.If on another occasion your travels bring you back to Hanoi please feel free to contact me directly and it will be my pleasure to ensure you of our best arrangements.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

10/10 - Xuất sắc

Dorthe

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I have stayed at the Pan Pacific 3 times within the past 2 weeks and will definitely be back. It is a beautiful modern hotel with wonderful facilities and staff. The gym & pool area is fantastic. The front desk manager Brian does an outstanding job, his friendly & professional demeanor will make any guest feel welcome. Thank you Brian.
Lưu trú 1 đêm vào Tháng 1, 2023
Hotel Management trả lời vào 28/02/2023
Dear Dorthe,Thank you for your heartfelt feedback.I am so glad to hear that you had indeed enjoyable moments at Pan Pacific Hanoi, mentioning the property's elegant ambiance, the convenient facilities and especially with the genuine service from Mr. Brian alongside the whole team have made dear impression on you. My team and I appreciate your feedback and look forward to welcoming you back very soon.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

10/10 - Xuất sắc

Paul, Brentwood Bay

Lưu trú 1 đêm vào Tháng 1, 2023
Hotel Management trả lời vào 13/03/2023
Dear Paul,Thank you for your great rating of Pan Pacific Hanoi. I am so glad to learn that you really enjoyed your recent experience with us, and hope your next visit is just around the corner. Please do not hesitate to contact us should you need any assistance.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

8/10 - Tốt

Hung

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
The rest room in the lobby is stink and dirty! Please clean !
Hotel Management trả lời vào 17/01/2023
Dear Hung,Thank you for taking your precious time sharing the experience during your recent visit to Pan Pacific Hanoi.We value our guest feedback as it helps us to improve our standards in all aspects. Having noted all your comments we will make immediate arrangements to rectify and improve the ambiance and the quality of the Lobby restroom. Thank you sincerely for your constructive feedback. We will certainly look forward to welcome you once again in the near future for a truly fulfilling experience.Your well being is our concern and we shall provide you our best services at all times.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

8/10 - Tốt

Raghav

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
A grand hotel located in a peaceful neighborhood!
A great hotel located away from all the hustle bustle of the old quarter, yet not too far away. It is easily accessible via public transport or if you are adventurous you could walk it passing through great neighborhoods. You will be find cafe's and a convenience store at a walkable distance. The Hotel has great amenities such as a fitness room, coffee shop, restaurant, rooftop bar etc.. The hotel somehow is pleasantly lively as you will find visitors walking in throughout the day. The property has well trained staff always ready to cater and pamper your needs, they are polite and friendly! The property over looks the lake and the city on the other side, and choosing a lake view room will make it a delight! However they do need to match the modern luxuries of a modern hotel in some area's such as the switch plates, electricity buttons & room amenities, not that is its bad or inconvenient but does give you a feeling of the early 2000's! Overall staying at this property was comfortable, relaxing and affordable!
Building 1
Building 2
Building 3
Building 4
Lưu trú 3 đêm vào Tháng 1, 2023
Hotel Management trả lời vào 17/01/2023
Dear Raghav,Thank you for choosing Pan Pacific Hanoi and taking the time to share your amazing experience of your recent visit.I am so glad to hear that you our associates' caring and dedicated service has made a dear impression on you, not mentioning the convenient location and facilities alongside the stunning overlook from our Hotel. It is such comments as yours that encourage us to strive further for a genuine service dedicated to all our beloved guests. Despite of that uplifting feeling, yet I believe we have tasks to follow with our Engineering team in order to secure guests' refreshing and fulfilling experience. My team and I appreciate your feedback look forward to welcoming you back very soon.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

8/10 - Tốt

ethel mae

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
the staffs are very friendly and helpful from the concierge to the front desk especially My and dining area. We enjoy our stay and will definitely come back. There's nothing to say about not liking the place. Thank you for your service.
Hotel Management trả lời vào 06/01/2023
Dear Ethel Mae,Thank you so much for your heartwarming feedback.I am so happy to learn that you have enjoyed your stay and the genuine care of our Associates has made good impression on you. Rest assured that I will share your kind words to Ms. My and the concierge team. It will definitely make their days.My team and I look forward to welcoming you back and again, to impress you with our service and provide fond memories of Hanoi.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

10/10 - Xuất sắc

ASAMI

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
24時間のサークルkが近く便利。 スタッフもみんな親切。 レイクビューの部屋も良かった。
Lưu trú 3 đêm vào Tháng 12, 2022
Hotel Management trả lời vào 06/01/2023
Dear Asami,Thank you for choosing Pan Pacific Hanoi and taking the time to share your effortless stay with us.It has been my pleasure to learn that you have enjoyed many aspects of your stay with us from the convenient location, the magnificent vista to the Westlake, to the attentiveness of our all associates. My team and I appreciate your feedback and look forward to welcoming you back for another memorable trip in the near future.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

6/10 - Được

takahisa

Thích: Tiện nghi, dịch vụ
クラブラウンジ良かった
Hotel Management trả lời vào 06/01/2023
Dear Takahisa,Thank you so much for taking the time to share your pleasant experience at Pan Pacific Hanoi!It has been my pleasure to learn that the attentive and dedicated service at the Pacific Club has made such a dear impression on you.We all look forward to welcoming you back for another memorable trip in the near future.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

6/10 - Được

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
The hotel’s ok, location isn’t the best for first timers.
Lưu trú 3 đêm vào Tháng 12, 2022
Hotel Management trả lời vào 29/12/2022
Dear valued guest,Thank you for your encouraging feedback.I am so glad to learn that you find your recent experience at Pan Pacific Hanoi a comfortable and fulfilling one. It is such comments as yours that encourage us to strive further and secure the high level of service of which our customers have grown fond.My team and I appreciate your feedback look forward to welcoming you back very soon.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

10/10 - Xuất sắc

Linda

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location and beautiful view of lake
Hotel Management trả lời vào 29/12/2022
Dear Linda Thank you for your sharing of the recent experience at Pan Pacific Hanoi.I am so glad to learn that your overall impression during the stay was enjoyable and the property's convenient location with its stunning outlook have made such a dear impression on you.My team and I appreciate your feedback and look forward to welcoming you back very soon.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

8/10 - Tốt

Hwai Liang

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Very good service overall
Lưu trú 3 đêm vào Tháng 12, 2022
Hotel Management trả lời vào 29/12/2022
Dear Hwai Liang,Thank you for your encouraging feedback.I am so glad to hear that our associates have successfully brought you with most enjoyable and refreshing experience. My team and I appreciate your feedback look forward to welcoming you back very soon.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

8/10 - Tốt

JAIMEE, SANTA TECLA

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
servicio y limpieza excelente
Lưu trú 12 đêm vào Tháng 11, 2022
Hotel Management trả lời vào 23/12/2022
Dear JAIMEE,Thank you for your great review. I am so glad to learn that you really enjoyed your recent experience with us, and hope your next visit is just around the corner. Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

10/10 - Xuất sắc

Truong Tan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Value of money
Nice view hotel.
Lưu trú 2 đêm vào Tháng 12, 2022
Hotel Management trả lời vào 23/12/2022
Dear Truong Tan ,Thank you for your great feedback.I am so glad to hear that we have successfully offered you a truly fulfilled experience. My team and I appreciate your feedback and look forward to welcoming you back very soon.Yours sincerely,Christoph StrahmGeneral ManagerPan Pacific Hanoi

8/10 - Tốt

Huang Yan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great location. Hotel is clean.
Lưu trú 1 đêm vào Tháng 10, 2022
Kurt Wehinger trả lời vào 26/10/2022
Dear Huang Yan,We are delighted to read of your great feedback and grateful that you shared your experience here. Hopefully we will have the opportunity to welcome you back soon.Sincerely,Kurt WehingerGeneral ManagerPan Pacific Hanoi

10/10 - Xuất sắc

Chang Hwan

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 10, 2022

10/10 - Xuất sắc

Takayuki

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfect
Lưu trú 2 đêm vào Tháng 8, 2022
Kurt Wehinger trả lời vào 25/08/2022
Dear Takayuki,Thank you so much for choosing Pan Pacific Hanoi and taking the time to review us.We hope that we will have the opportunity to continue and still impress you on your return. Sincerely yours,Kurt WehingerGeneral ManagerPan Pacific Hanoi

8/10 - Tốt

Keith

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 6, 2022
Kurt Wehinger trả lời vào 06/07/2022
Dear Keith, Thank you so much for choosing Pan Pacific Hanoi and taking the time to share your comment. We are looking forward to welcoming you back soon. Sincerely, Kurt Wehinger General Manager Pan Pacific Hanoi

10/10 - Xuất sắc

TADAMICHI

Lưu trú 1 đêm vào Tháng 6, 2022
Kurt Wehinger trả lời vào 01/07/2022
Dear TADAMICHI, Thank you so much for your rating. We are looking forward to welcoming you back soon! Sincerely, Kurt Wehinger General Manager Pan Pacific Hanoi