Dear Ms Vy, Thank you for your review. It is great to have you stay with us. We are delighted to learn that you like our serviced residence and had wonderful stay with us. We look forward to welcoming you back. Your sincerely, Nguyen Mai Huong Residence Manager

Thank you for your review. We hope you will stay with us again.

Thank you for staying with us and your kind compliments of our serviced residence. We hope you will stay with us again.

Thank you for your compliments on our serviced residence. We hope that we will have the pleasure of welcoming you again in the near future. Sincerely, Lew Yen Ping General Manager

Thank you for your feedback which will be shared with the team. We are glad that you had an enjoyable stay. Thank you for sharing your experience and we look forward to welcoming you again. Sincerely, Lew Yen Ping, General Manager.

Thank you for your review.

Dear Mr/Ms. Klaus, Thank you for sharing your positive stay experience with us! We are delighted to read that you love our location and the rooms! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you again for choosing to stay with us and we look forward to having you back soon. Yours sincerely, Hong Van - Assistant Manager, Guest Service

Dear Mr/Ms. Ben, It is our pleasure to receive such a positive review and nice comments about our hotel facilities, the service. We are delighted to know that you had a wonderful experience at Somerset Grand Hanoi. Your positive review will be shared with the entire team and I am sure it will be a great motivation for all of us. Thank you again for your kind feedback and we look forward to welcoming you back to Somerset Grand Hanoi soon. Warm regards, Guest Service Team

Dear Mr/Ms. Michelle, It was a great pleasure having you stay at Somerset Grand Hanoi. Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Best regards, Hong Van - Assistant Manager, Guest Service

Dear Mr/ Ms. Michael, Thank you for having chosen Somerset Grand Hanoi and for taking the time to share your experience following your recent stay with us. We are glad to know that our facilities and services could cover your expectations. Your comment has been shared with the Team and I am sure they will be encouraged by your kind words. Thank you once again for your feedback. We look forward to welcome you back to Somerset Grand Hanoi in the near future. Kind regards, Guest Service Team

Dear Valued Customer,Thank you for having chosen Somerset Grand Hanoi and for taking the time to share your experience following your recent stay with us.We are delighted to know that you were satisfied with our facilities and services. Your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for sharing your comments. We look forward to welcoming you back to Somerset Grand Hanoi soon.Kind regards,Guest Service Team

Dear Mr/ Ms. Seunghwan, Thank you for having chosen Somerset Grand Hanoi and for taking the time to share your experience following your recent stay with us. We are glad to know that our facilities and services could cover your expectations. Your comment has been shared with the Team and I am sure they will be encouraged by your kind words. Thank you once again for your feedback. We look forward to welcome you back to Somerset Grand Hanoi in the near future. Kind regards, Guest Service Team

Dear Ms/Mr. Jen Chieh,Thank you for your great review of Somerset Grand Hanoi. We are delighted to know that you were really satisfied with our facilities, the apartment and services. We hope to have other opportunities to welcome you back very soon. Kind regards, Guest Service Team

Dear Ms/Mr. Yunjung, Thank you for your great review of Somerset Grand Hanoi. We are very happy to read that you were satisfied with our apartment and the service. I will share your positive feedback with the team and I am sure the entire team will be delighted by your compliments. Thank you once again for your time sharing your experience. We hope to see you again very soon. Kind regards, Hong Van - Assistant Manager, Guest Service

Dear Mr. Vincent, It was a great pleasure having you stay at Somerset Grand Hanoi. Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We have noted your observations and suggestions for improvement. We will certainly take them into account when we review our standards. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Kind regards, Hong Van - Assistant Manager, Guest Service

Dear Ms/Mr. Kwansu, Thank you for your great review of Somerset Grand Hanoi. We are very happy to read that you were totally satisfied with our location, the apartment and the service. I will share your positive feedback with the team and I am sure the entire team will be delighted by your compliments. Thank you once again for your time sharing your experience. We hope to see you again very soon. Kind regards, Hong Van - Assistant Manager, Guest Service

Dear Ms/Mr. Armine, Thank you for your great review of Somerset Grand Hanoi. We are very happy to read that you were totally satisfied with our location. I will share your positive feedback with the team and I am sure the entire team will be delighted by your compliments. Thank you once again for your time sharing your experience. We hope to see you again very soon. Kind regards, Hong Van - Assistant Manager, Guest Service

Dear Ms/Mr. Derek, Thank you for your great review of Somerset Grand Hanoi. We are very happy to read that you were totally satisfied with our location. I will share your positive feedback with the team and I am sure the entire team will be delighted by your compliments. Thank you once again for your time sharing your experience. We hope to see you again very soon. Kind regards, Hong Van - Assistant Manager, Guest Service

Dear Mr/Ms. Tim,Thank you for having chosen Somerset Grand Hanoi and for taking the time to share your experience following your recent stay with us.We hope to have other opportunities to welcoming you back to Somerset Grand Hanoi in the near future. Kind regards,Guest Service Team

Dear Ms/Mr. Jungaidah, Thank you for your great review of Somerset Grand Hanoi. We are very happy to read that you were satisfied with our apartment and the service. I will share your positive feedback with the team and I am sure the entire team will be delighted by your compliments. Thank you once again for your time sharing your experience. We hope to see you again very soon. Kind regards, Hong Van - Assistant Manager, Guest Service

Dear Mr. Adryene,Thank you for taking the time to write a review of Somerset Grand Hanoi. We do hope to have another chance to welcoming you back in the near future.Best regards,Guest Service Team

Dear Mr/Ms. Thayer,Thank you for taking the time to write a review of Somerset Grand Hanoi. We do hope to have another chance to welcoming you back in the near future.Best regards,Guest Service Team

Dear Yoonsik,Thank you for taking the time to write a review of Somerset Grand Hanoi. We do hope to have another chance to welcoming you back in the near future.Best regards,Guest Service Team

Dear Ms/Mr. Arnold, Thank you for your great review of Somerset Grand Hanoi. We are very happy to read that you were satisfied with our apartment. I will share your positive feedback with the team and I am sure the entire team will be delighted by your compliments. Thank you once again for your time sharing your experience. We hope to see you again very soon. Kind regards, Hong Van - Assistant Manager, Guest Service

Dear Mr/ Ms. Kim,Thank you for taking the time to write a review of Somerset Grand Hanoi. We do hope to have another chance to welcoming you back in the near future.Best regards,Guest Service Team

Dear Mr/Ms. Eunsun, Thank you for your great review of Somerset Grand Hanoi. We are delighted to know that you were really satisfied with our facilities and services. We hope to have other opportunities to welcoming you back very soon. Kind regards, Guest Service Team

Dear Mr/Ms. Dabin, Thank you for your great review of Somerset Grand Hanoi. We are delighted to know that you were really satisfied with our facilities and services. We hope to have other opportunities to welcoming you back very soon. Kind regards, Guest Service Team

Dear Mr/Ms. MichaelThank you for taking the time to write a review of Somerset Grand Hanoi. We do hope to have another chance to welcoming you back in the near future.Best regards,Guest Service Team

Dear Mr/Ms. Tu Anh, Thank you for your great review of Somerset Grand Hanoi. We are delighted to know that you were really satisfied with our facilities and services. We hope to have other opportunities to welcoming you back very soon. Kind regards, Guest Service Team

Dear Hyeong Guen, Thank you for your great review of Somerset Grand Hanoi. We are delighted to know that you were really satisfied with our facilities and services. We hope to have other opportunities to welcoming you back very soon. Kind regards, Guest Service Team

Dear Mr/Ms. Dabin, Thank you for having chosen Somerset Grand Hanoi. We are proud to know that you were satisfied with our facilities and the location. I will share your feedback with the whole team and I am sure they will be delighted with your kind words. Thank you again for your nice comments and we do hope to have many other opportunities to welcome you back soon. Kind regards, Guest Service Team

Dear Eunok, It is our pleasure to receive such a great feedback from our customer. We are delighted to know that you had a wonderful experience with Somerset Grand Hanoi. We look forward to seeing you again very soon. Kind regards, Guest Service Team

Dear Jakyung, It is our pleasure to receive such a great feedback from our customer. We are delighted to know that you had a wonderful experience with Somerset Grand Hanoi. We look forward to seeing you again very soon. Kind regards, Guest Service Team

Dear Valued Customer,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Grand Hanoi! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.Yours sincerely,Hong Van

Dear Valued customer,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset Grand Hanoi! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.Yours sincerely,Hong Van - Assistant Manager, Guest Service

Dear Jaemin, Many thanks for your great review of Somerset Grand Hanoi. We are delighted to know that you were totally satisfied with our facilities and services. We hope to see you again very soon. Warm regards, Guest Service Team

Dear Christina,Thank you for having chosen Somerset Grand Hanoi and for taking the time to give a feedback. We are glad to know that you were satisfied with the spacious facilities and apartment. Regarding air conditioning, please note that at Somerset Grand Hanoi we strictly follow a maintenance schedule and plan to update with new air conditioning this year. Once again, our most sincere thanks for your support. We do hope to have many other opportunities to welcoming you back to Somerset Grand Hanoi soon.Best regards,Hong Van

Dear Mr. Graham,Thank you for choosing to stay at Somerset Grand Hanoi. We are glad to learn that you had a wonderful stay with us and we look forward to welcoming you back soon. Kind regards, Guest Service Team

Dear Mr. Dongsik, Thank you for having chosen Somerset Grand Hanoi and for taking the time to share your experience. We are proud that our facilities and services could meet your expectations. We look forward to welcoming you back soon. Kind regards, Hong Van - Assistant Manager, Guest Service

Dear Mr. Junho,Thank you for having chosen Somerset Grand Hanoi and for taking the time to share your experience. We look forward to welcoming you back soon. Kind regards, Guest Service Team

Dear Sarayutt, Greeting from Somerset Grand Hanoi, thank you for choosing our serviced residence as your preferred accommodation in Hanoi. We are delighted to know that you really enjoyed your stay with us and our facilities and location met your expectations. Customer satisfaction is really important for us, your positive feedback will help us continue our efforts to improve service quality. Once again, our most sincere thanks for your great review. We look forward to welcoming you back to Somerset Grand Hanoi soon. Kind regards, Hong Van - Assistant Manager, Guest Service

Dear Sehyun, Many thanks for your great review. We are very happy to know that you really enjoyed your stay at Somerset Grand Hanoi. We look forward to seeing you again very soon. Kind regards, Hong Van - Assistant Manager, Guest Service

Dear Gaeun, Thank you for having chosen Somerset Grand Hanoi and for taking the time to share your experience about our facilities and services. We are glad to know that you had a pleasant stay with us and you were satisfied with our services. Your positive feedback indeed is a great motivation for the entire team. In addition, thanks to your feedback about the breakfast. We have already delivered your feedback to Restaurant Manager for the improvement. Thank you once again for your constructive comments. We do hope to have other opportunities to welcoming you back in the near future. Kind regards, Hong Van - Assistant Manager, Guest Service

Dear Moonsoo, Thank you for your nice review. We are glad to know that you had a pleasant stay at Somerset Grand Hanoi and we hope to see you again very soon. Kind regards,

Dear Yujeong, Thank you for your nice feedback about our facilities and services. We are glad to know that you had a pleasant stay at Somerset Grand Hanoi and we hope to see you again very soon. Kind regards,

Dear Sookhyang, Thank you for your nice feedback. We are glad to know that you had a pleasant stay at Somerset Grand Hanoi and we hope to see you again very soon. Kind regards,

Dear Hyekyung, Thank you for your nice feedback. We are glad to know that you had a pleasant stay at Somerset Grand Hanoi and we hope to welcome you back soon. Kind regards,

Dear Jinwook, Thank you for your great review of Somerset Grand Hanoi. We are delighted to read that you were satisfied with our facilities and services. Your positive feedback indeed is a great motivation for the team. Thank you once again for taking the time to share your experience. We hope to see you again very soon. Kind regards, Hong Van - Assistant Manager, Guest Service

Dear Valued Guest,Thank you for choosing Somerset Grand Hanoi and for taking the time to share your experience about our facilities and services. We are glad to know that you were satisfied with our facilities and services. We look forward to welcoming you back soon.Warm regards,