Điểm đánh giá dựa trên 830 nhận xét đã được xác minh
4,7 Mức độ sạch sẽ của phòng
4,5 Dịch vụ & Nhân viên
4,5 Tiện nghi phòng
4,5 Tình trạng khách sạn
Nhận xét đã được xác minh của Expedia
từ một khách đã được xác nhận
Đăng vào 21 thg 4, 2024
Great location in old quarter. Walking distance to everything, shops, restaurants
Ý kiến từ Quản lý khách sạn
22 thg 4, 2024, do Apricot Hotel, Quản lý khách sạn
Dear M. Marcel,Thank you for your kind feedback!We're thrilled to hear that you enjoyed our prime location in the heart of the Old Quarter. Indeed, being within walking distance to shops, restaurants, and various attractions makes exploring Hanoi incredibly convenient for our guests.We appreciate your choosing Apricot Hotel and hope to welcome you back for another memorable stay soon.Warm regards,Apricot Hotel
từ một khách đã được xác nhận
Đăng vào 2 thg 4, 2024
Excellent hotel - staff were extraordinary and the property is beautiful.
Ý kiến từ Quản lý khách sạn
3 thg 4, 2024, do Apricot Hotel, Quản lý khách sạn
Dear Mr. Sean,Thank you for choosing Apricot Hotel and for sharing your feedback with us.We're thrilled to hear that you had an excellent experience at our hotel and that you found our staff to be extraordinary. Providing exceptional service is our top priority, and we're delighted that our team members went above and beyond to ensure your satisfaction during your stay.We're also pleased to hear that you found our property to be beautiful. Creating a welcoming and aesthetically pleasing environment for our guests is something we take great pride in, and we're glad that our efforts were appreciated.Thank you for your kind words, and we hope to have the pleasure of welcoming you back to Apricot Hotel for another extraordinary experience in the future.Warm regards,Apricot Hotel
từ một khách đã được xác nhận
Đăng vào 26 thg 3, 2024
Ý kiến từ Quản lý khách sạn
29 thg 3, 2024, do Apricot Hotel, Quản lý khách sạn
"Dear valued guest,Thank you so much for taking time to share your stay experience with us!We appreciate your feedback and strive to continuously enhance our services to meet and exceed your expectations. We would be grateful if you could kindly share with us the specific areas in which you believe we can improve further. Your insights will help us tailor our efforts to better cater to your needs. Please feel free to contact us directly through Expedia platform.We value your review and we look forward to creating more memorable experiences for you when you return to Apricot Hotel in the future.Best Regards,Apricot Hotel
từ một khách đã được xác nhận
Đăng vào 27 thg 2, 2024
I am platimum member but dont recieved late check out as expected. FO called my room and asked for a surcharge although they agree for us to stay longer
Ý kiến từ Quản lý khách sạn
27 thg 2, 2024, do Duc, Quản lý khách sạn
Dear Mrs. Quỳnh Anh,Please accept our sincerest apologies for the inconvenience you experienced during your recent stay with us. As a valued Platinum member, your comfort and satisfaction are of the utmost importance to us, and it is disheartening to learn that we fell short of meeting your expectations regarding the late check-out process. We deeply regret any miscommunication or inconvenience caused by the request for a surcharge despite our prior agreement to extend your stay. Rest assured, we are actively reviewing our procedures and reinforcing training to ensure such lapses do not recur in the future. Your feedback is invaluable to us, and we genuinely appreciate your patience and understanding. We hope to have the opportunity to regain your trust and welcome you back for a flawless experience.Warm regards,Apricot Hotel
từ một khách đã được xác nhận từ Carlsbad
Đăng vào 24 thg 2, 2024
Great location near the lake with easy access to dining and entertainment options. Warm and spacious lobby displaying classical elegance. Clean comfortable rooms with all the amenities but additional options for thinner pillows would be nice. The staff is very friendly and helpful. Definitely worth the cost.
Ý kiến từ Quản lý khách sạn
28 thg 2, 2024, do Apricot Hotel, Quản lý khách sạn
Dear Ms. Jennifer,Warm greetings from The Apricot Hotel!Thank you for gracing us with your presence and sharing your experience. We are delighted to hear that our prime location, nestled near the lake and surrounded by dining and entertainment options, added to the charm of your stay.Your kind words about our warm and spacious lobby, adorned with classical elegance, are truly appreciated. We take note of your feedback regarding pillow options and assure you that your comfort is paramount; your suggestions will be considered for future enhancements.It warms our hearts to know that our staff's friendliness and helpfulness left a positive impression. We strive to offer an experience that transcends expectations, and your endorsement of our value is truly rewarding.Thank you for considering The Apricot Hotel worth the cost. We look forward to the pleasure of hosting you again and ensuring each visit surpasses the last.Warm regards,The Apricot Hotel Team
từ một khách đã được xác nhận từ Pickering
Đăng vào 17 thg 1, 2024
Ý kiến từ Quản lý khách sạn
7 thg 2, 2024, do Apricot Hotel, Quản lý khách sạn
Dear Mr. Eddie,Thank you for awarding Apricot Hotel a perfect rating and for sharing your recommendation with fellow travelers. Your feedback means the world to us, and we eagerly await the opportunity to host you again. Safe travels until then!Warm regards,Apricot Hotel
từ một khách đã được xác nhận
Excellent hotel for the price
Đăng vào 9 thg 1, 2024 tại HotelsMy 1 night stay was part of a longer visit. Next time I will stay the entire visit. Very nice hotel for the price. Great location and walkable to everything.
Ý kiến từ Quản lý khách sạn
11 thg 1, 2024, do Apricot Hotel, Quản lý khách sạn
Dear Mr. Scott,Thank you for your positive feedback about Apricot Hotel. We're delighted to hear that your one-night stay was enjoyable and that you found it to be an excellent hotel for the price.It's great to know that our location was convenient for you, and we appreciate your consideration of staying the entire visit next time. We look forward to the pleasure of welcoming you back to Apricot Hotel for a longer and equally pleasant stay.Warm regards,Apricot Hotel
từ một khách đã được xác nhận
Đăng vào 9 thg 1, 2024
インテリアもスタッフの対応も最高
Ý kiến từ Quản lý khách sạn
11 thg 1, 2024, do Apricot Hotel, Quản lý khách sạn
Dear M. Koharu,Thank you for your kind words about Apricot Hotel. We are thrilled to hear that you found our interior excellent and our staff service commendable.Your satisfaction is our top priority, and we look forward to the pleasure of welcoming you back to Apricot Hotel for another exceptional experience in the future.Warm regards,Apricot Hotel
từ một khách đã được xác nhận
Đăng vào 7 thg 1, 2024
Ý kiến từ Quản lý khách sạn
29 thg 1, 2024, do Apricot Hotel, Quản lý khách sạn
Dear Mr. Raymond,We sincerely apologize for any inconvenience you experienced regarding your booking at Apricot Hotel. We noted that you hadn't shown up at your arrival due to the personal reasons you had mentioned.However, as noted in your booking details, the reservation was marked as non-refundable. At Apricot, we value the terms and conditions established by the agreement between the hotel, Expedia, and the customer, including a non-cancellation clause. This helps us maintain competitive prices as well as allowing us to offer attractive offers to our customers.We regret any disappointment this may have caused, and we encourage you to reach out to our customer service team for further assistance. While we are unable to alter the refund policy for non-refundable bookings, we are more than willing to explore alternative options or address any concerns you may have.Warm regards,Apricot Hotel
từ một khách đã được xác nhận
Đăng vào 5 thg 1, 2024 tại Hotels
Ý kiến từ Quản lý khách sạn
9 thg 1, 2024, do Apricot Hotel, Quản lý khách sạn
Dear Mr. Stephen,Greetings from Apricot Hotel!Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We look forward to welcoming you back for another memorable stay.Best Regards,Apricot Hotel
