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Nhận xét về Laluna Hoi An RiverSide Hotel & Spa

4 out of 5

Nhận xét

9,0

Tuyệt vời

Đánh giá 10 - Xuất sắc. 105/185 nhận xét" "
Đánh giá 8 - Tốt. 62/185 nhận xét" "
Đánh giá 6 - Được. 16/185 nhận xét" "
Đánh giá 4 - Kém. 2/185 nhận xét" "
Đánh giá 2 - Tồi. 0/185 nhận xét" "

9,0/10

Sạch sẽ

9,2/10

Nhân viên & dịch vụ

9,0/10

Tiện nghi, dịch vụ

8,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,2/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

Minh Dong

Rating 4 star wrong
first i got a ground floor --> noisy after complaining i got better room breakfast average rating : not 4 star hotel more to 3 star
Lưu trú 1 đêm vào Tháng 11, 2019

10/10 - Xuất sắc

Kaitlen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really conveniently located and in quiet section of old town
Lưu trú 3 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Aura

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excelente instalaciones, lindas y limpias habitaciones, sobre todo, excelente personal, cordialidad y atención
Lưu trú 2 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Filomena

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Laluna hotel in Hoi An is an absolute gem! It's so pretty, literally minutes from the old town and its beautiful streets. Breakfast is delicious and the staff will do anything to make your stay very special! Nancy and Thao are just amazing! We will definitely be back!
Lưu trú 3 đêm vào Tháng 3, 2024

8/10 - Tốt

Hana

Thích: Sạch sẽ, nhân viên & dịch vụ
Great place within walking distance to central location, not enough light in the room to apply make up.
Lưu trú 1 đêm vào Tháng 2, 2024

8/10 - Tốt

Rudolph

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 1, 2024

10/10 - Xuất sắc

Nguyen

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
What I always look for in a stay is the 'locality' of the place - how to tell that I am in this city and not the other. I find that in La Luna - from the exterior design, the interior decor and the breakfast choices. The staff werw super gentle and helpful, they gave a lot of good advices around the town and arranged show tickets as well as transportation. This will be my go-to hotel in Hoi An.
Lưu trú 1 đêm vào Tháng 12, 2023

8/10 - Tốt

Stephanie

Lưu trú 4 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

Richard

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

Alejandro, Cuernavaca

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Was amazing! All staff more than * I’m felt like a home!!! Excellent all, just recommend to get new mattress to be perfect!
Lưu trú 2 đêm vào Tháng 12, 2023
Ann Tran trả lời vào 13/12/2023
Thank you so much for taking the time to share your wonderful experience at Laluna Hoi An RiverSide Hotel & Spa! We are delighted to hear that your stay with us was amazing, and we truly appreciate your kind words about our dedicated staff.It warms our hearts to know that you felt like home during your time with us. Our team is committed to providing exceptional service and creating a welcoming atmosphere for our guests.We also appreciate your constructive feedback regarding the mattress. Rest assured, we take all guest comments seriously, and we will certainly look into the possibility of upgrading the mattresses to enhance the overall comfort of our accommodations.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We hope to have the pleasure of welcoming you back to Laluna Hoi An RiverSide Hotel & Spa in the future for another memorable stay.Once again, thank you for choosing Laluna Hoi An RiverSide Hotel & Spa, and we look forward to the opportunity to serve you again.Warm regards,

10/10 - Xuất sắc

Nguyet

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Everything! From the super convenient location, only few minutes walking to the old town to the exceptional breakfast that offer a lot of options including local dishes. Pool bar is beautiful with good cocktails drink. The bed is super comfortable and the room is spacious. All staff are attentive and helpful. Overall, amazing service and well equipment facilities. Highly recommend!
Lưu trú 1 đêm vào Tháng 11, 2023
Ann Tran trả lời vào 05/11/2023
Dear Nguyet,Thank you for your kind words and positive feedback! We are thrilled to hear that you enjoyed the excellent services provided by our team and found your room to be clean and comfortable. At Laluna Hoi An Hotel & Spa, we take great pride in ensuring our guests have a wonderful and memorable stay. If you have any more comments or suggestions, please feel free to share. We look forward to welcoming you back for another fantastic experience in the future.Regards,

10/10 - Xuất sắc

Red

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is 5 mins walking to the Japanese bridge. Staff is super friendly and helpful. Breakfast is diverse and delicious. Rooms are spacious and clean. Highly recommend the pool bar where you can swim and have very nice cocktails!
Lưu trú 1 đêm vào Tháng 11, 2023
Thanh Nguyen - Hotel Manager trả lời vào 05/11/2023
Dear Red,Thank you for your kind feedback! We are delighted to hear that you had such a positive experience during your stay at our hotel. It's wonderful to know that you found our location convenient, our staff friendly and helpful, and that you enjoyed our diverse and delicious breakfast. We take pride in providing spacious and clean rooms for our guests, and we are especially glad to hear that you had a great time at our pool bar, savoring the cocktails and taking a dip in the pool. Your recommendation means a lot to us. We hope to have the pleasure of hosting you again in the future, and thank you for choosing us for your stay!Kind regards,

8/10 - Tốt

Jack, Collins

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good staff in general. Good English skills. The rooms were good size. The shower heads need to be refurbished as these spray water everywhere. The breakfast was generally good. The beds were comfortable but the bed frame was quite noisy and creaked with every move. Only one building has an elevator, the other two do not. The AC units have an incredibly bright light on them but housekeeping covered it with tape. The location is excellent, just a short walk from the old town. The staff try hard to please. The pool looked nice but it was rainy and a little cool so we didn't use it. Given the price, I would likely stay there again.
Lưu trú 3 đêm vào Tháng 10, 2023
Ann Tran trả lời vào 01/11/2023
Dear Jack,Thank you for choosing Laluna Hoi An RiverSide Hotel & Spa for your stay and for taking the time to share your feedback. We are delighted to hear that you had a positive experience during your visit. Our staff takes pride in providing excellent service and ensuring good communication in English.We appreciate your comments about our room size and the quality of our breakfast. Your feedback regarding the shower heads, bed frame noise, and elevator access is valuable to us, and we will certainly address these concerns to enhance our guests' comfort.We are pleased to know that our location met your expectations and that you found our staff's efforts to please commendable. We regret any inconvenience caused by the AC unit's light, but we are glad our housekeeping team resolved it promptly.Thank you for considering staying with us again; we look forward to welcoming you back on your next visit to Hoi An.

10/10 - Xuất sắc

Thang

Thích: Sạch sẽ, tiện nghi, dịch vụ
Excellent services. The room is nice and clean.
Lưu trú 1 đêm vào Tháng 9, 2023
Ann Tran trả lời vào 01/11/2023
Dear Thang,Thank you for your kind words and positive feedback! We are thrilled to hear that you enjoyed the excellent services provided by our team and found your room to be clean and comfortable. At Laluna Hoi An Hotel & Spa, we take great pride in ensuring our guests have a wonderful and memorable stay. If you have any more comments or suggestions, please feel free to share. We look forward to welcoming you back for another fantastic experience in the future.

8/10 - Tốt

Brian

Lưu trú 1 đêm vào Tháng 8, 2023

10/10 - Xuất sắc

KAZUYA

Lưu trú 2 đêm vào Tháng 8, 2023

10/10 - Xuất sắc

Adam

Lưu trú 3 đêm vào Tháng 7, 2023

10/10 - Xuất sắc

KAORI

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
3階建てのこぢんまりとしたホテルですが、静かで掃除も行き届き、シャワー湯量も豊富で使いやすい素敵な部屋でした。 朝食も種類がまずまず豊富で、どれも美味しかったし、素敵なレストラン静かに食べられます。ダナンと違い欧米の方が多かった印象です。ナイトマーケットも近くて、 次回ホイアンに行く時はリピートします。
Lưu trú 1 đêm vào Tháng 5, 2023
Dung Pham trả lời vào 22/05/2023
Dear Kaori,Thank you so much for taking the time to provide us with a wonderful review of your stay! We are very happy to hear that you had such a fantastic experience with us. Thank you for choosing the Laluna family, and we look forward to welcoming you back anytime!

10/10 - Xuất sắc

Marianne

Lưu trú 2 đêm vào Tháng 4, 2023
Dung Pham trả lời vào 22/05/2023
Dear Marianne, Thank you so much for taking the time to provide us with a wonderful review of your stay! Thank you for choosing the Laluna family, and we look forward to welcoming you back anytime!

10/10 - Xuất sắc

Sherlyn Ho

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stayed 2 nights in the Deluxe Double Room with Pool View pool. Room is smaller than expected but the service rendered by the staff was excellent! Staffs are always full of smiles and very polite! After realizing that I’ve left my clothing in the wardrobe after I’ve checked out and left the hotel, I called the hotel immediately and they arranged my stuff to be delivered to my new hotel in Da Nang that very same night. It’s a 45mins drive from Laluna to the downtown hotel in Da Nang and they did it for free! Special thanks to the staff at Laluna and Ms Nancy! You guys are awesome! Hoi An night market and Ancient Town is within walking distance and nearest ATM is just located 3 mins walk away from the hotel. Remember to bring along insect repellent! You will need it when you are in Da Nang. Highly recommend to stay in this hotel!
Lưu trú 2 đêm vào Tháng 3, 2023
Dung Pham trả lời vào 04/04/2023
Dear Sherlyn Ho,Thank you so much for taking the time to provide us with a wonderful review of your stay! We are very happy to hear that you had such a fantastic experience with us. Compliments such as yours are one the reasons why we are so encouraged to providing the best service to our guests. Thank you for choosing the Laluna family, and we look forward to welcoming you back anytime!

10/10 - Xuất sắc

SAEROM

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
직원들이 너~무 친절해요 ㅎㅎ 숙소자체가 오래된 건물이라 낡은건 감안하세요 침구나 화장실 깨끗하게 관리만 되면 상관없는 스타일이라 만족했습니다 인포 직원도, 벨보이 아저씨도 넘 귀엽고 상냥했어요
Lưu trú 1 đêm vào Tháng 3, 2023
Dung Pham trả lời vào 31/03/2023
Xin chao Saerom, 시간을 내어 Laluna Hoi An에서의 완벽한 체류를 공유해 주셔서 대단히 감사합니다. 귀하의 의견은 우리에게 많은 동기를 부여합니다. 우리는 가능한 한 빨리 다시 당신을 환영할 수 있기를 바랍니다. 감사합니다.

8/10 - Tốt

Angela

Đi cùng bạn đồng hành
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
L’albergo, molto vicino al centro, facilmente raggiungibile a piedi, è una struttura un po’ datata, con camere tradizionali, ma con uno staff molto gentile, effettua servizio di noleggio bici gratuito e servizio portineria sempre disponibile. la colazione è prettamente di cucina asiatica e intercontinentale ma non manca anche qualcosa di dolce tipo yogurt, cereali e piccoli croissant. La stanza, pulita, al primo piano con balcone, presentava la vista un po’ oscurata dagli alberi ma comunque carina. A disposizione prodotti come shampoo, bagnoschiuma, e accessori per la toilette erano in dotazione. Il frigobar non funzionava molto ma non ne abbiamo avuto bisogno. L’aria condizionata invece, molto utile per le giornate afose, ci è stata di grande aiuto, soprattutto per rinfrescare durante la notte e togliere l’umidità delle giornate calde che abbiamo incontrato. La piscina non l’ho utilizzata ma comunque carina, con lettini e telo mare a disposizione degli ospiti. Nel complesso è un buon albergo.
Lưu trú 4 đêm vào Tháng 3, 2023
Dung Pham trả lời vào 31/03/2023
Dear Angela,Greetings from Laluna Hoi An! It is a pleasure to receive your comments regarding your stay at Laluna Hoi An Riverside Hotel & Spa . We are delighted that you had an enjoyable experience with us in the city of lanterns. I will pass on your compliments to the team and I am sure they will be delighted to hear your positive feedback. Once again, thank you and on behalf of the team, we look forward to welcoming you back with us in the future.Best regards,Customer service team

10/10 - Xuất sắc

Greg

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 3, 2023
Dung Pham trả lời vào 31/03/2023
Dear Greg,Warmly greeting from Laluna Hoi An Riverside Hotel & Spa. Thank you for choosing to stay with us during your vacation in Hoi An. We are really happy and feel honored to serve you. We are glad to know that you have enjoyed overall our services. Thank you again for sharing experiences with us. We hope to welcome you back our hotel.

10/10 - Xuất sắc

Angel

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Dung Pham trả lời vào 31/03/2023
Dear Angelica Samich,Warmly greeting from Laluna Hoi An Riverside Hotel & Spa. Thank you for choosing to stay with us during your vacation in Hoi An. We are really happy and feel honored to serve you. We are glad to know that you have enjoyed overall our services. Thank you again for sharing experiences with us. We hope to welcome you back our hotel.

6/10 - Được

Kim Ngan Sarah

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2023
Dung Pham trả lời vào 11/04/2023
Dear Kim Ngan Sarah Ho,Thank you so much for staying with us.Look forward to welcoming you back again soon.

8/10 - Tốt

Li

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Toilet water was gushing that left the floor wet. Almost fell with my baby in hand. Not recommended for families with young children unless hotel do more to prevent slips

10/10 - Xuất sắc

Isabelle

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff is making everything to help customers

10/10 - Xuất sắc

Gary

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
We will come back to this beautiful Hotel
I could not recommend the Laluna Hotel and Spa highly enough. The staff were exceptional (special thanks to Nam) who looked after all our needs and bookings with a smile every day. The Hotel is perfectly situated just a 5 minute walk to the centre of the Old Historic Town and overlooking the riverfront. The rooms are clean and immaculate. This was our 5th stay in Hoi An and easily the best value Hotel we have stayed at.
Lưu trú 5 đêm vào Tháng 9, 2022

10/10 - Xuất sắc

Shannon

Lưu trú 5 đêm vào Tháng 9, 2022

6/10 - Được

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Average stay
River view wasn't really a good view with a tree blocking. Hotel is clean but could do a refresh with the metalware showing wear and tear and dusty furniture. Could do with better sound proofing as well since we could hear the sounds from the room above very clearly. Breakfast was decent but restaurant closed pretty early (maybe since tourism just re-started). Service was great - staff helped with booking of transport and any queries we had, and security guard was always looking out for us.
Room
Lưu trú 2 đêm vào Tháng 4, 2022

8/10 - Tốt

Wai Ching

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
服務員很親切, 能盡量達成住客的要求。
Lưu trú 1 đêm vào Tháng 3, 2020

8/10 - Tốt

Khách đã xác thực

Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
服務有待加強
硬體還行,但服務不像四星旅店。曾致電櫃臺預約spa及餐廳,兩次櫃臺都忘記回電,還要我自己打去確認。櫃臺因防疫都戴口罩,早餐服務生和廚師反而沒戴?這不是本末倒置嗎?
Lưu trú 2 đêm vào Tháng 3, 2020

10/10 - Xuất sắc

Janalan, uk

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
the property was excellent,everthing about it,the staff the food the location.The staff made our stay brilliant so a big shout out to the lovely reception girls Lyn and Hanah they would go out their way to help you,also to the restaurant girls Helen and Lily thanks for making our stay the best
Lưu trú 15 đêm vào Tháng 2, 2020
Cherry (Ms.) - Laluna Hoi An Riverside Hotel & Spa trả lời vào 03/03/2020
Dear Janalan Thank you for sharing your experience at Laluna Hoi An Riverside Hotel & Spa At our hotel, our team endeavour to offer a memorable experience for our guests, so your praise lets us know we are doing our job. We are so happy to hear that our efforts to offer the immersive service and the warm hospitality are commendable. Your inspiring feedback will be shared among all of our team members who will go the extra mile to offer you more enjoyable experiences, especially Lyn and Hanah from reception and Helen and Lily from the Restaurant who have really made a great asset to the team. Once again, thanks for your lovely words. We are looking forward to the pleasure of welcoming you again Warm regards, Cherry (Ms.) - Laluna Hoi An Riverside Hotel & Spa

10/10 - Xuất sắc

RENATO

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Hotel perfeito
Dos melhores hoteis que já me hospedei, em sua categoria. Perfeito em tudo. Do conforto ao atendimento. Do início ao fim. Eles te dão até um souvenir de despedida.
Lưu trú 3 đêm vào Tháng 1, 2020
Cherry (Ms.) trả lời vào 03/03/2020
Dear RENATO Thank you very much for taking the time to share your experience on your recent stay at Laluna Hoi An Riverside Hotel & Spa We are truly honored to be selected as your preferred choice of accommodation in Hoi An. Reading through your comments, we are thankful for your appreciation towards all services at the hotel We look forward to have the pleasure of welcoming you again in the future. Kind regards, Dear MaraMimmo Thank you very much for taking the time to share your experience on your recent stay at Laluna Hoi An Riverside Hotel & Spa We are truly honored to be selected as your preferred choice of accommodation in Hoi An. Reading through your comments, we are thankful for your appreciation towards the free shuttle bus to the beach, large room and excellent spa service. We look forward to have the pleasure of welcoming you again in the future. Kind regards, Cherry (Ms.) Customer Service Team - Laluna Hoi An Riverside Hotel & Spa Customer Service Team - Laluna Hoi An Riverside Hotel & Spa

6/10 - Được

Georgiana

The breakfast and housekeeping are poor. Staff are friendly
Lưu trú 2 đêm vào Tháng 2, 2020
Cherry (Ms.) trả lời vào 03/03/2020
Dear Georgiana Warmest greetings from Hoi An! Thank you for your feedback about your experience at Laluna Hoi An Riverside Hotel. On behalf of the management and all the team, I would like to apologize to you for the inconvenience that you received during your stay at our hotel. We totally agree with you that what happened was unacceptable and I can assure you that this is not to our standard of serving the guests. We do our best to provide the best possible level of service, but sometimes unpredictable pitfalls pop up out of nowhere and cause such incidents, and I am sure that this have never happened before. With regard to the hospitable service from the staff team, we appreciate your comments and will take a closer look at the breakfast and housekeeping ensure we can serve you better in future. Once again, thank you very much for your feedback. We hope to welcome you again soon. Kind regards Cherry (Ms.) – Laluna Hoi An Riverside Hotel & Spa

10/10 - Xuất sắc

Sabina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lovely hotel
Absolutely loved our stay would recommend it just away from the busy street but in perfect walking distance great spa really lovely staff extremely helpful I got us a Riverside view we was on the ground floor but it didn’t make much difference as it wasn’t very noisy at night and there was not much of a river😩I got us a river side of you we was on the ground floor but it didn’t make much difference as it wasn’t very noisy at night and there was not much of a river. The pool is extremely small great for kids but not as big for adults breakfast was okay coffee was terrible!
Lưu trú 2 đêm vào Tháng 2, 2020
Cherry (Ms.) trả lời vào 04/03/2020
Dear Sabina, Thank you for your feedback about your experience at our hotel. We was disappointed to hear about your overall experience. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay. Thank you for sharing this feedback as it enables us to continuously monitor and improve our service quality. I trust that you will not judge us based solely on this occasion and that we may have the opportunity to welcome you back in the near future. Best regards, Cherry (Ms.) - Customer Service Team

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 2, 2020
Cherry (Ms) trả lời vào 04/03/2020
Dear Valued Guest, Warm greetings from Laluna Hoi An Riverside Hotel & Spa Team! I'm extremely happy to read that you had a wonderful stay with us recently. Thank you for posting such a great review about your experience. It is our utmost pleasure knowing that you enjoyed the hotel’s facilities and staff’s services Thank you once again for recognizing our team’s efforts and hope to welcome you back for another memorable stay. Warmest regards, Cherry (Ms) – Customer Service Team

6/10 - Được

Daniel Angel

Solo aceptable
El hotel no ofrece nada destacable. Es aceptable en general pero el precio comparado con lo que se recibe es caro. No volveríamos a hospedarnos aquí.
Lưu trú 1 đêm vào Tháng 12, 2019
Cherry (Ms.) trả lời vào 04/03/2020
Dear Daniel Warm greetings from Laluna Hoi An Riverside Hotel & Spa Team! Thank you for your feedback about your experience at our hotel. We are also sorry to hear that your experience here were not up to your expectations Your comments will be shared with concerned departments in order to strengthen our service quality. Please know that we truly value your constructive feedback, as they will not only help us continue to improve but also strive to provide the best guest experiences. Best regards, Cherry (Ms.) - Customer Service Team

10/10 - Xuất sắc

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Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
スタッフが親切で、色々なことを教えてくれる。また朝食会場にもマネージャーらしき人が挨拶に来てくれた。
Lưu trú 1 đêm vào Tháng 12, 2019
Cherry (Ms) trả lời vào 04/03/2020
Dear Valued Guest Thank you for taking the time to share your memorable experience at Laluna Hoi An Riverside Hotel & Spa. We could not be more proud to read such a wonderful comments. It is our utmost pleasure knowing that you had a memorable stay and were satisfied with our facilities and services. Your compliments will surely be passed on to the team as this is definitely a great source of motivation for all of us. We look forward to welcoming you back on your next visit to Hoi An. Sincerely, Cherry (Ms) – Customer Service Team

10/10 - Xuất sắc

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Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
조용하고 올드타운이 가까운 점이 좋았어요. 저녁에는 주변에 야시장이 열려요. 수영장이 한적해서 좋았어요.
Lưu trú 1 đêm vào Tháng 1, 2020
Laluna Hoi An Riverside Hotel & Spa trả lời vào 09/02/2020
Dear Valued Customer! We would like to extend our gratitude for the time taken to write your experience staying at our Hotel We are happy to learn that you had a memorable moment in our Hotel and you loved our Room and Pool. Your feedback will further motivate us to make Laluna the best destination for families. We can't wait to see you again soon at Laluna Hoi An Riverside Hotel & Spa. Thank You and Best Regards Laluna Hoi An Team

10/10 - Xuất sắc

Ji

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
친구랑 놀러왔어요!
가격도 괜찮고 직원들 친절해요! 올드타운에서 5분거리인데 또 중심부에서 조금 떨어져있어서 조용해요! 조식 망고스무디 맛있습니당:):)
Lưu trú 1 đêm vào Tháng 1, 2020
Laluna Hoi An Riverside Hotel & Spa trả lời vào 09/02/2020
Dear Ji, We would like to extend our gratitude for sharing your feedback with your recent stay at our Hotel. Your positive remarks of the environment and our breakfast with mango delight smoothie are a joy to hear. We are glad to know you had a great holiday. We look forward to welcoming you back soon. Thank You & Best Regards Laluna Hoi An Team

8/10 - Tốt

Henri

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
High quality hotel
Great quality and service.
Lưu trú 1 đêm vào Tháng 1, 2020
Cherry (Ms.) trả lời vào 15/02/2020
Dear Henri Sunny greetings from Hoi An! It is a pleasure to receive your comments regarding your stay at Laluna Hoi an Riverside Hotel & Spa . We are delighted that you had an enjoyable experience with us in the city of Lanterns. I will pass on your compliments to the team and I am sure they will be delighted to hear your positive feedback. Once again, thank you and on behalf of the team, we look forward to welcoming you back with us in the future. Kind regards, Cherry (Ms.) - Laluna Hoi An Riverside Hotel & Spa

8/10 - Tốt

Lee

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel but too many mosquitoes
Nice hotel in a great location, but there were way too many mosquitoes to be comfortable
Lưu trú 2 đêm vào Tháng 1, 2020
Cherry (Ms) trả lời vào 04/03/2020
Dear Lee Xin Chào! Thank you for your compliments and for sharing us your experience at Laluna Hoi An Riverside Hotel & Spa! We could not agree with you more that our location is perfectly suited within walking distance to many of Hoi An’s most famed historical remains - perfect for a day of sightseeing of peaceful countryside and also night market & rustic place to chill out! We are very happy to hear that you found our location convenient. However, we are disappointed to learn that the mosquitoes made you uncomfortable. Please rest assured that I have reviewed with the concerned departments to provide sufficient training to ensure that it will not happen in the future. It would be our pleasure to welcome your return in the near future. Cherry (Ms) – Customer Service Team

8/10 - Tốt

shimi, tokyo

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
お部屋、朝食、スパとコスパは良いと思います。 旧市街まであるいて10分ぐらいなので、一日に何回か荷物を持って帰って来れます。 スパのスタッフも親切で丁寧にマッサージしていただきました。次回もまた宿泊したいと思います。
Lưu trú 3 đêm vào Tháng 1, 2020
Cherry (Ms.) trả lời vào 15/02/2020
Dear shimi Thank you for sharing your experience at Laluna Hoi An Riverside Hotel & Spa At our hotel, our team endeavour to offer a memorable experience for our guests, so your praise lets us know we are doing our job. We are so happy to hear that our efforts to offer the immersive service and the warm hospitality are commendable. Your inspiring feedback will be shared among all of our team members who will go the extra mile to offer you more enjoyable experiences, especially …. from the Restaurant who has really made a great asset to the team. Once again, thanks for your lovely words. We are looking forward to the pleasure of welcoming you again Warm regards, Cherry (Ms.) - Laluna Hoi An Riverside Hotel & Spa

10/10 - Xuất sắc

Karin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nära gamla stan
Trevligt hotell nära gamla stan i Hoi An. Hotellet hjälper till med utflykter, shoppingtips mm
Lưu trú 3 đêm vào Tháng 1, 2020
Cherry (Ms.) trả lời vào 15/02/2020
Dear Karin Sunny greetings from Hoi An! It is a pleasure to receive your comments regarding your stay at Laluna Hoi an Riverside Hotel & Spa . We are delighted that you had an enjoyable experience with us in the city of Lanterns. I will pass on your compliments to the team and I am sure they will be delighted to hear your positive feedback. Once again, thank you and on behalf of the team, we look forward to welcoming you back with us in the future. Kind regards, Cherry (Ms.) - Laluna Hoi An Riverside Hotel & Spa

10/10 - Xuất sắc

Robert

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Perfect to see hoi an in a few days
Gorgeous little hotel, close to the main streets but still slightly away in a quiet spot on the river. Great staff, good breakfast and could not fault the rooms.
Lưu trú 3 đêm vào Tháng 1, 2020
Cherry (Ms.) trả lời vào 15/02/2020
Dear Robert Sunnny greetings from Hoi An, Thank you for taking time to write review of your recent experience at Laluna Riverside Hotel & Spa. We are indeed fortunate to be situated at a good location, which rewards many guests like yourself, convenience to various attractions and entertainment venues of the Ancient town. At Laluna Hoi An Riverside Hotel, we always aim to create the most comfortable environment for each and every one of our guests. We truly value your business to the the hotel and we hope to have the opportunity of welcoming you back to serve you better with a mold-free bathroom. Sincerely yours Cherry (Ms.) – Laluna Hoi An Riverside Hotel & Spa

8/10 - Tốt

Thi Thu Nga

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good location, great service. The only very disappointed is we booked with the balcony and we had a GREAT WALL with the balcony, a false advertising
Lưu trú 2 đêm vào Tháng 12, 2019
Cherry (Ms.) trả lời vào 04/03/2020
Dear Thi Thu Nga, Thank you for sharing your feedback regarding your recent stay at Laluna Hoi An Riverside Hotel & Spa It is our pleasure to know that you enjoyed your stay with us overall. We are very sorry if the room did not meet your expectation. However, the room you stayed do have balcony and we believe we did not mention the room with view on our poster. We are very sorry on this matter. We hope to have a chance to welcome you back when you visit Hoi An again. Sincerely, Cherry (Ms.) - Customer Service Team

10/10 - Xuất sắc

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Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff is not kind. But room condition is awsome and winderful
Lưu trú 6 đêm vào Tháng 12, 2019

6/10 - Được

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Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
リバービューの部屋を予約しました。 案内された部屋が、1階のレセプションの隣。ホテルの入口から丸見えの部屋でした。 最初に$20で上の階にアップグレードできますと言われたけど、空いてるなら最初からそこにしてくれればいいのに、、と少し思いました。 受付にかかってくる電話が丸聞こえ、耳栓して寝ました。 せっかくのリバービューなのに、ホテルに来る人から丸見えなので、カーテンは閉めっぱなしでした。 ロケーションは少しだけ旧市街から離れてますが、まわりは静かで落ち着いていました。 朝食は、種類も多くてよかったと思います。
Lưu trú 1 đêm vào Tháng 12, 2019

8/10 - Tốt

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Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
静かで快適
やや町外れに位置するおかげで静か。でも観光地やレストランは徒歩圏内なので問題なし。設備的には問題なし。朝食の内容はもうひと頑張りといったところだが、価格には見合っている。フロントでは車の手配など、英語で簡単にこなしてくれた。
Lưu trú 2 đêm vào Tháng 12, 2019