Kiến trúc tòa nhà

Nhận xét về Vinpearl Resort & Golf Nam Hội An

5 out of 5
Vinpearl Resort & Golf Nam Hội An
xã Bình Dương, xã Bình Minh, Duy Xuyên, Quảng Nam

Nhận xét

8,8

Xuất sắc

Đánh giá 10 - Xuất sắc. 199/328 nhận xét" "
Đánh giá 8 - Tốt. 85/328 nhận xét" "
Đánh giá 6 - Được. 20/328 nhận xét" "
Đánh giá 4 - Kém. 11/328 nhận xét" "
Đánh giá 2 - Tồi. 13/328 nhận xét" "

9,0/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

9,0/10

Tiện nghi, dịch vụ

9,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,2/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

BACH

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Nguyen Ngoc Thuy Han - Director of Operation. trả lời vào 25/12/2023
Dear Mr./Mrs. Bach Ton That ,We are always pleased to receive feedback from our guests about their experience at our property, and we thank you very much for your reviews and comments. We are happy that you enjoyed your overall stay with us and it is a great feeling to know that our staff and service left a positive impression on you.We look forward to seeing you again among us.Yours very truly,Nguyen Han - Director of Operation.

8/10 - Tốt

Viet Toan

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 7, 2020
Ban Quản Lý Khách Sạn trả lời vào 01/08/2020
Kính chào Viet Toan, Cảm ơn Quý khách đã lựa chọn Vinpearl Resort and Golf Nam Hoi An là nơi dừng chân cho kỳ nghỉ vừa qua và dành thời gian để chia sẻ trải nghiệm của quý khách tại khách sạn. Xin chân thành cảm ơn quý khách. Chúng tôi mong muốn sẽ được đón tiếp quý khách trong những kỳ nghỉ tiếp theo. Trân trọng, Ban Quản Lý Khách Sạn

8/10 - Tốt

HoangHuy, Hoian

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Khách sạn đẹp gần bãi biển
Tuy dịch vụ check in lâu hơn so với các khách sạn khác, nhưng tổng thể là khách sạn đẹp, gần bãi biển, Villas có bể bơi riêng phù hợp với gia đình có trẻ em đi kèm.
Lưu trú 1 đêm vào Tháng 5, 2018
VoBaChuong trả lời vào 04/06/2018
Dear Mr. Hoang Huy, Cảm ơn anh và gia đình đã chọn Vinpearl Resort & Golf Nam Hoi An là điểm đến trong đợt nghỉ dưỡng vừa qua. Ban quản lý khách sạn rất ghi nhận những góp ý & những lời khen ngợi dành cho phía khách sạn. Hi vọng sẻ được đón tiếp anh & gia đình chu đáo trong đợt nghỉ dưỡng sắp tới. Thanks Võ Bá Chương - Tổng quản lý khách sạn

10/10 - Xuất sắc

Joerg Ralf, Gardelegen

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Tolle Einrichtung, superfreundliches Personal. Der beste Kaffee den wir je getrunken haben.
Lưu trú 27 đêm vào Tháng 1, 2024
Bruno Couesnon- General Manager. trả lời vào 19/02/2024
Dear Mr Kalisch Joerg Ralf, We are truly heartened to receive your generous review of the Vinpearl Resort & Golf Nam Hoi An. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after and our staff made your stay enjoyable.The entire team looks forward to the pleasure of welcoming you back to the Vinpearl Resort & Golf Nam Hoi An soon.Yours very truly,Bruno Couesnon- General Manager.

10/10 - Xuất sắc

SUJIN

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
친절하고 깔끔하고 전반적으로 좋았습니다~
Lưu trú 2 đêm vào Tháng 2, 2024
Bruno Couesnon- General Manager. trả lời vào 16/02/2024
Dear Ms Kwon Sujin, Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly,Bruno Couesnon- General Manager.

8/10 - Tốt

Magdy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 1, 2024
Bruno Couesnon- General Manager. trả lời vào 04/02/2024
Dear Mr./Mrs.Magdy,Thank you for sharing your experience at the Vinpearl Resort & Golf Nam Hoi An. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Our team looks forward to welcome you back to “your home away from home’’.Yours very truly,

10/10 - Xuất sắc

KYUNGHO

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
아이들과 함께하여 풀빌라로 예약했는데 너무 즐거운 시간이었고, 프라이빗 비비큐에 대해 체크인 시 안내 받았으나 깜빡하고 신청하지 못해 이용 못한것이 아쉬웠어요~ 또 6개월 만에 재방문하였는데, 이에 대한 베네핏이 없어서 아쉬웠어요~ 이번 7월에도 이용 예정인데 챙겨주시면 좋겠습니다!!
Lưu trú 2 đêm vào Tháng 1, 2024
Bruno Couesnon - General Manager trả lời vào 22/01/2024
Dear Mr./Mrs. KYUNGHO,Thank you for sharing your experience at the Vinpearl Resort & Golf Nam Hoi An. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Our team looks forward to welcome you back to “your home away from home’’.Yours very truly,Bruno Couesnon- General Manager.

6/10 - Được

Hung

Lưu trú 1 đêm vào Tháng 12, 2023
Nguyen Ngoc Thuy Han - Director of Operation. trả lời vào 25/12/2023
Kính gửi Quý khách Tran Duy Hung, Cảm ơn Quý Khách đã chia sẻ trải nghiệm của mình tại Vinpearl Resort & Golf Nam Hội An. Với sứ mệnh mang đến cho Khách hàng dịch vụ mang đẳng cấp 5 sao, chúng tôi rất hân hạnh khi được phục vụ quý khách. Cảm ơn Qúy khách đã chia sẻ cho chúng tôi biết bạn đã có kì nghỉ hài lòng tại Vinpearl. Chúng tôi cũng rất lấy làm làm tiếc về những trải nghiệm dịch vụ chưa được trọn vẹn của gia đình quý khách trong thời gian lưu trú. Chúng tôi xin phép ghi nhận để cải thiện trong thời gian sắp đến.Toàn thể đội ngũ nhân viên rất mong muốn được chào đón bạn quay trở lại ''ngôi nhà thứ hai'' mang tên Vinpearl Resort & Golf Nam Hội An.Trân trọng, Nguyen Han – Giám đốc Vận hành.

10/10 - Xuất sắc

MAI

Đi cùng bạn đồng hành
Thích: Sạch sẽ
The best resort! Lots of things to do at Vin Wonders. The staff is super friendly and professional! We definitely come back!
Lưu trú 3 đêm vào Tháng 12, 2023
Bruno Couesnon - General Manager trả lời vào 23/12/2023
Dear Mr/Ms. Le Mai Phuong,Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly,Nguyen Han - Director of Operation.

10/10 - Xuất sắc

Mincheol

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 11, 2023
Nguyen Han - Director of Operation. trả lời vào 16/12/2023
Dear Mr/Ms. Mincheol,Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly,Nguyen Han - Director of Operation.

10/10 - Xuất sắc

Stephen

Đi cùng gia đình và trẻ nhỏ
Thích: Tiện nghi, dịch vụ
Very nice rooms ,staff friendly and helpful ,just no shop close
Lưu trú 2 đêm vào Tháng 11, 2023
Nguyen Ngoc Thuy Han - Director of Operation. trả lời vào 11/12/2023
Dear Mr/Ms. Stephen,Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly,Nguyen Ngoc Thuy Han - Director of Operation.

8/10 - Tốt

sukhwan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 12, 2023
Nguyen Ngoc Thuy Han - Director of Operation. trả lời vào 11/12/2023
Dear Mr./Mrs. Sukhwan,We are always pleased to receive feedback from our guests about their experience at our property, and we thank you very much for your reviews and comments. We are happy that you enjoyed your overall stay with us and it is a great feeling to know that our staff and service left a positive impression on you.We look forward to seeing you again among us.Yours very truly,Nguyen Ngoc Thuy Han - Director of Operation.

10/10 - Xuất sắc

SOORYEON

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
I'm very satisfied!!!
룸컨디션 너무 좋구요! 직원들도 넘 친절해요... 다만 올드타운을 자주 가시는 분들은 약 30분 정도 차타고 이동해야하니 생각해보세요!! 숙소는 식사 컨디션 스파 모두 좋았답니다!!
Lưu trú 4 đêm vào Tháng 12, 2023
Nguyen Ngoc Thuy Han - Director of Operation. trả lời vào 06/12/2023
Dear Mr/Ms. Sooryeon,Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on.Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one.Yours very truly,Nguyen Ngoc Thuy Han - Director of Operation.

10/10 - Xuất sắc

CHAYONG

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Nguyen Ngoc Thuy Han - Director of Operation. trả lời vào 05/12/2023
Dear Mr. JUNG Chayong,Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly,Nguyen Ngoc Thuy Han - Director of Operation.

10/10 - Xuất sắc

OFFER

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
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Lưu trú 2 đêm vào Tháng 10, 2023
Nguyen Thi Tu Nguyen trả lời vào 07/11/2023
Dear Mr./Mrs. Offer Steuer,We are always pleased to receive feedback from our guests about their experience at our property, and we thank you very much for your reviews and comments. We are happy that you enjoyed your overall stay with us and it is a great feeling to know that our staff and service left a positive impression on you.We look forward to seeing you again among us.Yours very truly,Nguyen Thi Tu Nguyen - Director of Operation.

10/10 - Xuất sắc

JIHYUN

Lưu trú 1 đêm vào Tháng 10, 2023
David Jamieson - General Manager trả lời vào 24/10/2023
Dear Mr./Mrs. JiHyun,Thank you for sharing your experience at the Vinpearl Resort & Golf Nam Hoi An. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Our team looks forward to welcome you back to “your home away from home’’.Yours very truly,David Jamieson - General Manager

8/10 - Tốt

HYESUN

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 10, 2023
David Jamieson - General Manager trả lời vào 16/10/2023
Dear Mr/Ms. Hyesun,Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly,David Jamieson - General Manager

10/10 - Xuất sắc

sungwoo

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 6 đêm vào Tháng 9, 2023
David Jamieson - General Manager trả lời vào 07/10/2023
Dear Mr./Mrs.Sungwoo, Thank you very much for your great feedback. We are very pleased to know that you have enjoyed your stay with us recently. It was our pleasure to be at your service during your holiday in Vinpearl Resort & Golf Nam Hoi An. We must be very happy with your great compliment.We look forward to welcoming you back very soon in the future.Yours very truly,

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
저희는 3베드풀빌라 3박했는데 중간에 룸을 바꾸어 주었어요. 룸 상태가 복불복인 것 같더라구요. 처음 룸은 풀장에 물이 더러워서 교체해달라고 5번 이야기 했는데 결국 다른 룸으로 바꿔준다고 해서 바꾸었고, 첫번째 룸은 개미랑 벌레가 너무 많았고 뜨거운물도 잘 안나왔어요. 풀장에 조명도 안들어 왔고, 첫날 투숙 후 청소시 시트 갈아달라고 했는데 갈지도 않았더라구요. 첫날 얼룩진 곳일 그대로 있었어요. 결국 바뀐 룸은 커텐은 더러웠지만, 다른 곳은 깨끗하고 풀장 물도 깨끗했어요. 짐을 옮겨준다고 하더니 30분이 지나도 안와서 저희가 그냥 옮겼어요. 한국인의 성격 급함은 어쩔수 없는 거니.. 버기는 꼭 움직이기 20분 전에는 부르세요 엄청 오래 기다려야 해요. 조식은 생각보다 좋았어요. 쌀국수랑 반미가 특히 맛있었습니다.
Lưu trú 3 đêm vào Tháng 9, 2023
VPRGNHA trả lời vào 03/10/2023
Dear The Valued Guest,Thank you for sharing your experience at the Vinpearl Resort & Golf Nam Hoi An. With a mission to provide superior customer service, we take great pride in serving your needs. However, I apologize for the unexpectation that you encountered during your last stay.As a valued customer, your feedback will be shared with the team to improve our service to deliver exceptional customer service.Our team looks forward to welcome you back to “your home away from home’’.Yours very truly,David Jamieson - General Manager

2/10 - Tồi

Seung Keun

Không thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 9, 2023
David Jamieson - General Manager trả lời vào 28/09/2023
Dear Mr./Mrs. Seung Keun,Thank you for your evaluation and your kind comments. We are glad that our colleagues were able to exceed your expectations and you enjoyed your stay with usWe are looking forward to welcoming you again.Yours very truly,David Jamieson - General Manager

8/10 - Tốt

brenton

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beach was great as was the pool and the theme park next door
Lưu trú 3 đêm vào Tháng 8, 2023
David Jamieson - General Manager trả lời vào 26/09/2023
Dear Valued Guest, Thank you for sharing your experience at the Vinpearl Resort & Golf Nam Hoi An. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Our team looks forward to welcome you back to “your home away from home’’.Yours very truly,David Jamieson - General Manager

8/10 - Tốt

Sydney

Đi theo nhóm
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property was nice, but transportation was limited and difficult, so it made staying here hard when we wanted to go out and explore parts of Vietnam / Hoi An. Wonderful rooms, but definitely catered to families and those wanting to utilize the golf course and amusement park.
Lưu trú 1 đêm vào Tháng 9, 2023
David Jamieson - General Manager trả lời vào 21/09/2023
Dear Mr/Ms. Sydney, Greetings from Vinpearl Resort & Golf Nam Hoi An! Firstly, thank you for your feedback which helps us to become better place to stay and improve our services. We are happy that you enjoyed your overall stay with us. Besides, I would like to share our apologies for any inconveniences that you had experienced during the stay at our property. Once again, thank you for choosing our hotel and I firmly believe we would have the opportunity welcome you back to Vinpearl Resort & Golf Nam Hoi An soon. Yours very truly,David Jamieson - General Manager

10/10 - Xuất sắc

SEOKKI

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 9, 2023
David Jamieson - General Manager trả lời vào 20/09/2023
Dear Mr./Mrs. Seokki,Thank you for your evaluation and your kind comments. We are glad that our colleagues were able to exceed your expectations and you enjoyed your stay with usWe are looking forward to welcoming you again.Yours very truly,David Jamieson - General Manager

10/10 - Xuất sắc

Kenji

Lưu trú 3 đêm vào Tháng 8, 2023
David Jamieson - General Manager trả lời vào 24/09/2023
Dear Mr./Mrs. Kenji,Thank you for your evaluation and your kind comments. We are glad that our colleagues were able to exceed your expectations and you enjoyed your stay with usWe are looking forward to welcoming you again.Yours very truly,David Jamieson - General Manager

10/10 - Xuất sắc

KYUNGHO

Thích: Sạch sẽ
Lưu trú 4 đêm vào Tháng 8, 2023
David Jamieson - General Manager trả lời vào 05/09/2023
Dear Mr./Mrs. Kyungho, Thank you for your evaluation and your kind comments. We are glad that our colleagues were able to exceed your expectations and you enjoyed your stay with usWe are looking forward to welcoming you again.Yours very truly,David Jamieson - General Manager

10/10 - Xuất sắc

HeeJun

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
할것이 많은 곳
또가고싶어요 빈원더스, 사파리등 볼것이 아주 많아 시간이 좀 부족했지만 아주 즐거운 시간이었어요
Lưu trú 1 đêm vào Tháng 8, 2023
David Jamieson - General Manager trả lời vào 02/09/2023
Dear Mr/Ms. HeeJun,Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly,David Jamieson - General Manager

10/10 - Xuất sắc

Jieun

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 8, 2023
David Jamieson - General Manager trả lời vào 30/08/2023
Dear Mr./Mrs. Jieun, Thank you very much for your great feedback. We are very pleased to know that you have enjoyed your stay with us recently. It was our pleasure to be at your service during your holiday in Vinpearl Resort & Golf Nam Hoi An. We must be very happy with your great compliment.We look forward to welcoming you back very soon in the future.Yours very truly,David Jamieson - General Manager

10/10 - Xuất sắc

DAESEONG

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
또 오고 싶은 훌륭한 리조트였습니다.
시설은 깔끔했고, 버기카도 편리했고, 서비스도 좋았습니다. 조식도 훌륭했으며 사람이 붐비지 않아 좋았습니다.
Lưu trú 2 đêm vào Tháng 8, 2023
David Jamieson - General Manager trả lời vào 29/08/2023
Dear Mr./Mrs. Daeseong, Thank you very much for your great feedback. We are very pleased to know that you have enjoyed your stay with us recently. It was our pleasure to be at your service during your holiday in Vinpearl Resort & Golf Nam Hoi An. We must be very happy with your great compliment.We look forward to welcoming you back very soon in the future.Yours very truly,David Jamieson - General Manager

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
DEPOSIT REFUND VERY LATE
room quality good. food good. people nice. BUT NOT VERY GOOD ENGLISH AND ALSO I HAVEN'T BEEN ABLE TO GET MY DEPOSIT BACK FOR OVER A WEEK ALREADY.
Lưu trú 3 đêm vào Tháng 8, 2023
David Jamieson - General Manager trả lời vào 25/08/2023
Dear Mr/Ms. Anonymous, Greetings from Vinpearl Resort & Golf Nam Hoi An!Firstly, thank you for your feedback which helps us to become better place to stay and improve our services. We are happy that you enjoyed your overall stay with us. Besides, I would like to share our apologies for any inconveniences that you had experienced during the stay at our property. Once again, thank you for choosing our hotel and I firmly believe we would have the opportunity welcome you back to Vinpearl Resort & Golf Nam Hoi An soon.Yours very truly,David Jamieson - General Manager

10/10 - Xuất sắc

EUNCHUL

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 8, 2023
David Jamieson - General Manager trả lời vào 19/08/2023
Dear Mr./Mrs.Eunchul,We are always pleased to receive feedback from our guests about their experience at our property, and we thank you very much for your reviews and comments. We are happy that you enjoyed your overall stay with us and it is a great feeling to know that our staff and service left a positive impression on you.We look forward to seeing you again among us.Yours very truly,David Jamieson - General Manager

2/10 - Tồi

Sze Ka

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Not worth the room rate it charges
Not really a pleasant experience. Reception only opens in the afternoon at 3pm. Some staff members cannot understand basic English, making communication very difficult. Sofa is stained. Very close to neighboring building and so windows are always closed. The worst thing is there is no room tidying throughout our stay. Also, commuting to JR station takes some time -- not at all located in a convenient place.
Lưu trú 1 đêm vào Tháng 7, 2023
VPRGNHA trả lời vào 14/08/2023
Dear Mr Lee Sangjun, Warm greetings from Vinpearl Resort & Golf Nam Hoi An! First of all, we would like to extend our sincere thanks for your patronage and for choosing us for your recent stay. We are disappointed to learn that we are unable to accommodate a memorable stay up to your expectation. It was not our intention to let you down. Your feedback is most valuable to us and we will continue to strive in further improve the standard of our services offered to all our guests. While we have conducted an investigation for every matter you indicated to improve our service, I hope to get your kind understanding in this regard, it was definitely not the service quality we aim to deliver to our guests. Please rest assured the entire team members and myself are looking forward to seeing you again with a certainly a hassle-free experience.We would very much like to have another opportunity to welcome you back to restore your confidence in us.Warmest regards,David Jamieson - General Manager

10/10 - Xuất sắc

HEEMOON

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 8, 2023
David Jamieson - General Manager trả lời vào 12/08/2023
Dear Mr./Mrs.HEEMOON,Thank you for your evaluation and your kind comments. We are glad that our colleagues were able to exceed your expectations and you enjoyed your stay with usWe are looking forward to welcoming you again.Yours very truly,David Jamieson - General Manager

8/10 - Tốt

sunghoon

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
I liked that the pool villa was privacy and the grass was not small. It was a comfortable rest. However, it was very unfortunate that there was no convenience store in the resort.
Lưu trú 3 đêm vào Tháng 7, 2023
David Jamieson - General Manager trả lời vào 07/08/2023
Dear Mr/Ms SungHoon,Warm greetings from Vinpearl Resort & Golf Nam Hoi An!First of all, we would like to extend our sincere thanks for your patronage and for choosing us for your recent stay.On the other hand, We are share our apologies for any inconveniences that you had experienced during the stay at our property. Since your feedback is important to us. It will be helping us to improve our service.I would like to thank you one more time for choosing our hotel and I firmly believe we would have the opportunity welcome you back to Vinpearl Resort & Golf Nam Hoi An soon.Warmest regards,David Jamieson - General Manager

10/10 - Xuất sắc

SEUNGYOUN

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
풀빌라의 커튼이 더러워요 그거말고는 괜찮았어요
Lưu trú 6 đêm vào Tháng 7, 2023
David Jamieson - General Manager trả lời vào 05/08/2023
Dear Mr/Ms. Seungyoun, Greetings from Vinpearl Resort & Golf Nam Hoi An! Firstly, thank you for your feedback which helps us to become better place to stay and improve our services. We are happy that you enjoyed your overall stay with us. Besides, I would like to share our apologies for any inconveniences that you had experienced during the stay at our property. Once again, thank you for choosing our hotel and I firmly believe we would have the opportunity welcome you back to Vinpearl Resort & Golf Nam Hoi An soon. Yours very truly,David Jamieson - General Manager

10/10 - Xuất sắc

Soyoung

Lưu trú 2 đêm vào Tháng 7, 2023
David Jamieson - General Manager trả lời vào 03/08/2023
Dear Mr./Mrs. Soyoung, Thank you very much for your great feedback. We are very pleased to know that you have enjoyed your stay with us recently. It was our pleasure to be at your service during your holiday in Vinpearl Resort & Golf Nam Hoi An. We must be very happy with your great compliment.We look forward to welcoming you back very soon in the future.Yours very truly,David Jamieson - General Manager

10/10 - Xuất sắc

woosung

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
전문성이 있는 직원들과 안전한 환경, 해충 없는 쾌적함이 돋보이고 모든 직원들이 항상 엪에서 빠르게 도움주었습니다. 다만 룸서비스의 퀄리티는 아쉬웠습니다.
Lưu trú 3 đêm vào Tháng 7, 2023
David Jamieson - General Manager trả lời vào 26/07/2023
Dear Mr/Mrs. Woosung,Warm greetings from Vinpearl Resort & Golf Nam Hoi An! First of all, we would like to extend our sincere thanks for your patronage and for choosing us for your recent stay. We are disappointed to learn that we are unable to accommodate a memorable stay up to your expectation. It was not our intention to let you down. Your feedback is most valuable to us and we will continue to strive in further improve the standard of our services offered to all our guests. Once again we are very sorry that you were not entirely satisfied with your recent stay at Vinpearl Resort & Golf Nam Hoi An. We feel confident that we can do better.Since your feedback is important to us, I would like to ask you to share more detail information about those low points experience via email v.GM-VPRGNHA@vinpearl.com. It will be helping us to improve our service.We would very much like to have another opportunity to welcome you back to restore your confidence in us.Warmest regards,David Jamieson - General Manager

10/10 - Xuất sắc

jaehoon

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
깨끗하고 좋아요
Lưu trú 3 đêm vào Tháng 7, 2023
David Jamieson - General Manager trả lời vào 21/07/2023
Dear Mr./Mrs. jaehoon ,We are truly heartened to receive your generous review of the Vinpearl Resort & Golf Nam Hoi An. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after and our staff made your stay enjoyable.The entire team looks forward to the pleasure of welcoming you back to the Vinpearl Resort & Golf Nam Hoi An soon.Yours very truly,David Jamieson - General Manager

10/10 - Xuất sắc

Jieun

Lưu trú 2 đêm vào Tháng 7, 2023
David Jamieson - General Manager trả lời vào 03/08/2023
Dear Mr./Mrs. Jieun, Thank you for sharing your experience at the Vinpearl Resort & Golf Nam Hoi An. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Our team looks forward to welcome you back to “your home away from home’’.Yours very truly,David Jamieson - General Manager

10/10 - Xuất sắc

Hyung Moon

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
비용대비 효과가 뛰어남. 모든 직원들의 서비스교육이 잘 되어 있음. 대단히 만족함.
Lưu trú 4 đêm vào Tháng 6, 2023
David Jamieson - General Manager trả lời vào 08/07/2023
Dear Mr./Mrs. Hyung Moon,Thank you for sharing your experience at the Vinpearl Resort & Golf Nam Hoi An. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Our team looks forward to welcome you back to “your home away from home’’.Yours very truly,David Jamieson - General Manager

8/10 - Tốt

JI YEON

Lưu trú 2 đêm vào Tháng 6, 2023
David Jamieson - General Manager trả lời vào 12/06/2023
Dear Mr/Ms. Ji Yeon,Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly,David Jamieson - General Manager

2/10 - Tồi

sangjun

Lưu trú 3 đêm vào Tháng 5, 2023
David Jamieson - General Manager trả lời vào 22/06/2023
Dear Mr Lee Sangjun, Warm greetings from Vinpearl Resort & Golf Nam Hoi An! First of all, we would like to extend our sincere thanks for your patronage and for choosing us for your recent stay. We are disappointed to learn that we are unable to accommodate a memorable stay up to your expectation. It was not our intention to let you down. Your feedback is most valuable to us and we will continue to strive in further improve the standard of our services offered to all our guests. Once again we are very sorry that you were not entirely satisfied with your recent stay at Vinpearl Resort & Golf Nam Hoi An. We feel confident that we can do better. We would very much like to have another opportunity to welcome you back to restore your confidence in us. Warmest regards, David Jamieson - General Manager

10/10 - Xuất sắc

SUMI

Lưu trú 2 đêm vào Tháng 5, 2023
David Jamieson - General Manager trả lời vào 31/05/2023
Dear Mr./Mrs. Sumi, Thank you very much for your great feedback. We are very pleased to know that you have enjoyed your stay with us recently. It was our pleasure to be at your service during your holiday in Vinpearl Resort & Golf Nam Hoi An. We must be very happy with your great compliment.We look forward to welcoming you back very soon in the future.Yours very truly,David Jamieson - General Manager

10/10 - Xuất sắc

SANGWON

Lưu trú 4 đêm vào Tháng 5, 2023
David Jamieson - General Manager trả lời vào 23/05/2023
Dear Mr/Ms. Sangwon Cho,Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly,David Jamieson - General Manager

10/10 - Xuất sắc

Hyeongyu

Lưu trú 2 đêm vào Tháng 5, 2023
David Jamieson - General Manager trả lời vào 08/05/2023
Dear Mr./Mrs. Hyeongyu,We are always pleased to receive feedback from our guests about their experience at our property, and we thank you very much for your reviews and comments. We are happy that you enjoyed your overall stay with us and it is a great feeling to know that our staff and service left a positive impression on you.We look forward to seeing you again among us.Yours very truly,David Jamieson - General Manager

8/10 - Tốt

HYEEUN

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
믿고가는 빈펄!!
나름 저렴한 가격에 잘 머물었습니다 빈원더스는 사람이 많지않아 물놀이기구니 어트랙션도 줄서지않고 바로 바로 탔네요 자이로드롭이나 롤러코스터는 사람이 없어 혼자 탔습니다 혼자타도 전혀 눈치주지않고 한번 더 탈꺼냐고 친절히 물어봐주더리구요 메인수영장은 크고 넓었지만 최고 수심이 1.2m라서 조금 아쉬웠어여
Lưu trú 2 đêm vào Tháng 4, 2023
David Jamieson - General Manager trả lời vào 29/04/2023
Dear Mr./Mrs.Hyeeun, Thank you very much for your great feedback. We are very pleased to know that you have enjoyed your stay with us recently. It was our pleasure to be at your service during your holiday in Vinpearl Resort & Golf Nam Hoi An. We must be very happy with your great compliment.We look forward to welcoming you back very soon in the future.Yours very truly,David Jamieson - General Manager

8/10 - Tốt

Eleanor

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
3BR Villa was amazing; ensuites to each bedroom, spacious living areas as well as desk/study area in each bedroom. Private pool was always clean and warm/inviting so we used it (as well as main pool) daily. Included buffet meals offered plenty of variety at exceptional quality. It's a little far from Hoi An old town and other villages (taxi required); though taxi's are easy to arrange if you download Grab Taxi app. Advertised activities offered by the resort for kids/families (eg, kite flying, pool sports, anything through kids club) need to be booked 1 day in advance, and even after booking we had to ask again for them to actually happen (turn up and nobody is there) - this is an area the resort could improve on, as having these activities run daily at scheduled times (regardless of patronage) would surely see increased numbers of people participating. Eg, Aqua-aerobics at 10am; kite flying at 4pm. In similar resorts we've found this to be the standard and it allows guests to get to know the staff etc.
Lưu trú 7 đêm vào Tháng 4, 2023
David Jamieson - General Manager trả lời vào 24/04/2023
Dear Mrs. Eleanor, Warmly greetings from Vinpearl Resort & Golf Nam Hoi An! Thank you so much for having time to write a feedback for us, which helps us to become better place to stay and improve our services. Since your feedback is important to us, I would like to ask you to share more detail information about Kid’s Club Activities via email v.GM-VPRGNHA@vinpearl.com. It will be helping us to improve our service. Once again, than you for choosing our hotel and I firmly believe we would have the opportunity welcome you back to Vinpearl Resort & Golf Nam Hoi An soon. If you need any further assistance, please do not hesitate to contact us on this email address.Yours very truly,David Jamieson - General Manager

10/10 - Xuất sắc

Kihyun

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
조용하게 가족들과 수영하며 지내기 딱 좋은 곳입니다
Lưu trú 3 đêm vào Tháng 4, 2023
David Jamieson - General Manager trả lời vào 21/04/2023
Dear Mr/Ms. Kihyun Pyun,Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly,David Jamieson - General Manager

8/10 - Tốt

INHA

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 4, 2023
David Jamieson - General Manager trả lời vào 17/04/2023
Dear Mr/Ms. Choi Inha,Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly,David Jamieson - General Manager

10/10 - Xuất sắc

Eunji

Lưu trú 4 đêm vào Tháng 3, 2023
David Jamieson - General Manager trả lời vào 23/03/2023
Dear Mr/Ms. Eunji,Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time, and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly,David Jamieson - General Manager

10/10 - Xuất sắc

James

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
What a perfect place to take a rest!
Lưu trú 2 đêm vào Tháng 3, 2023
David Jamieson - General Manager trả lời vào 21/03/2023
Dear Mr/Ms. Lee Jinsuk,Greeting from Vinpearl Resort & Golf Nam Hoi An!First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Golf Nam Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Golf Nam Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you.We are looking forward to welcoming you back in the nearest possible time, and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly,David Jamieson - General Manager