Hotel staff were very friendly. The spa was great. It was a nice facility and their services great. This is not a location for people with bad knees or who get short of breath quickly. There are a lot of stairs and the resort can be very confusing to get around. The hotel needs to improve on their signage and provide guests with a map. The restaurant was very disappointing. The same menu was used for lunch, dinner and the bar. It would have been nice if they had more variety and the quality of the prepared dishes was very poor. The squid and scallops were over cooked and rubbery. The pizza dough was terrible. The buffets were so so. They also need to do something about all of the flies. Yes, it’s normal to have flies in outdoor seating areas, but there would be 20-30 flies sitting on tables that had no food, let alone the constant swarming around those eating. And if there were that many flies where we ate, what did the kitchen look like? Therefore, the restaurant is the biggest area needing attention, and because the hotel is remotely located, there aren’t easy alternatives near by. Warning on the beaches in Ko Samui... the summer is low tide during the day, and this hotel has a very rocky beach front during low tide. There are only two tides a day here. During the winter months, it’s high tide, which is fine at this hotel as they have an extensive beach. Pools were nice with only the main pool staying consistently crowded. Overall nice with room for some improvement.