Dear Yu Keung, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that you had an enjoyable stay. It is our goal to ensure that every guest experience is as positive as yours. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager

Dear JOHN, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager

Dear Keith, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We have noted and indeed are concerned of the area(s) which failed to meet your expectations. To ensure a comfortable and pleasant accommodation experience for our guests, the hotel will carry out scheduled repair and maintenance works on a regular basis. We will consider your comments and forward to our management. It is always through guest’s comments like yours where we could upkeep the services of the hotel. We look forward to welcoming you back in the future when we could show you our improvements. Yours sincerely,Martin FungFront Office Manager

Dear Naoko, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. In response to your compliment towards our staff, we are most pleased to learn of your appreciation. We are much obliged to your kind words which serve as an encouragement and impetus in our pursuit of excellence. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager

Dear Junji, Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay.Yours sincerely,Martin FungFront Office Manager

Dear Robert, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are very delighted that you enjoyed our hotel facilities, especially for convenient location and buffet breakfast. It is always a pleasure to receive positive feedback like yours which enables us to devote more enthusiasm with excellent service. We look forward to welcoming you back in the future.Yours sincerely,Martin FungFront Office Manager

Dear Kwok, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that you had an enjoyable stay. It is our goal to ensure that every guest experience is as positive as yours. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager

Dear KAORI, Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay.Yours sincerely,Martin FungFront Office Manager

Dear Kenji, Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay.Yours sincerely,Martin FungFront Office Manager

Dear MIDORI, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are sorry for the unsatisfactory experience you encountered. Please accept our apologies for the inconvenience caused to you. Your valuable comments will be taken to our management’s attention to ensure that necessary improvements can be made immediately. We look forward to welcoming you back in the future. Yours sincerely,Martin FungFront Office Manager

Dear HIROKI, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that you had an enjoyable stay. It is our goal to ensure that every guest experience is as positive as yours. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager

Dear Hiromi, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are most pleased to receive compliment regarding our customer service and we were able to meet your expectations. We look forward to having the pleasure of welcoming you back again in the future. Yours sincerely,Martin FungFront Office Manager

Dear Leo, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We will share with the management for further possible enhancement. Please accept our apologies for the inconvenience caused to you. We have already brought this up to the attention of the concern departments for reviewing their current procedure and rest assured that similar of such will not re-occur in the future. Yours sincerely,Martin FungFront Office Manager

Dear HIROSHAI, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are sorry for the unsatisfactory experience you encountered. Please accept our apologies for the inconvenience caused to you. Your valuable comments will be taken to our management’s attention to ensure that necessary improvements can be made immediately. We look forward to welcoming you back in the future. Yours sincerely,Martin FungFront Office Manager

Dear Leo, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We regret to hear that you are not satisfied with some of our staff members’ performance. We take your comment seriously and therefore have reminded our team the importance of professional service and attitude. Training will also be reinforced to all front line teams to ensure excellent services to be rendered under any circumstances. Satisfactory guest experience always stays at our top priority and we truly hope this single staying experience will not prevent you from staying with us again. Yours sincerely,Martin FungFront Office Manager

Thank you for taking your time to send this valuable feedback about your recent visit to The Kowloon Hotel.Your comments made about toilet condition is not good was encountered during your recent stay is out of your expectation. I have already brought to our Department Heads concerned attention. Please accept our sincere apology for all the inconveniences caused to you. We are appreciate if you could provide more booking information for us such as room number and your full name so that we could fix the issue of the captioned guestroom.We look forward to welcome you in the not distant future.

Dear Sanae, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are sorry for the unsatisfactory experience you encountered. Please accept our apologies for the inconvenience caused to you. Your valuable comments will be taken to our management’s attention to ensure that necessary improvements can be made immediately. We look forward to welcoming you back in the future. Yours sincerely,Martin FungFront Office Manager

Dear Masayo, Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay.Yours sincerely,Martin FungFront Office Manager

Dear Man Hi, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We regret to hear that you are not satisfied with the wifi connection in room. We take your comment seriously and therefore have brought the point you raised to our IT team which will look into addressing this accordingly. We truly hope this single staying experience will not prevent you from staying with us again. We look forward to welcoming you back next time.Yours sincerely,Martin FungFront Office Manager

Dear Joji, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that you had an enjoyable stay. It is our goal to ensure that every guest experience is as positive as yours. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager

Dear MORIFUMI, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We will share with the management for further possible enhancement. Please accept our apologies for the inconvenience caused to you. We have already brought this up to the attention of the concern departments for reviewing their current procedure and rest assured that similar of such will not re-occur in the future. Yours sincerely,Martin FungFront Office Manager

Dear Laurice, Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay.Yours sincerely,Martin FungFront Office Manager

Dear Chung Ling, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. Please accept our apologies for the inconvenience caused to you. Again, please accept our most sincere apologies for the emergency repair and we truly hope this single staying experience will not prevent you from staying with us again. Yours sincerely,Martin FungFront Office Manager

Dear Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager

Dear Michael, Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay.Yours sincerely,Martin FungFront Office Manager

Dear Ming, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. In response to your compliment towards our staff, we are most pleased to learn of your appreciation. We are much obliged to your kind words which serve as an encouragement and impetus in our pursuit of excellence. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager

Dear Ms MabelSorry to hear that you have encounter the unpleasant experience during your recent stay about the room condition is not up to your expectation. Please accept our heartfelt apology! Besides, I have brought up this matter to the management for the rectification in order to avoid the reoccurrence. Once again, please accept our apology and please feel free to contact me again for any further assistance.

尊敬的TUN JEN：感謝您早前入住九龍酒店及給予我們寶貴的意見。我們非常抱歉此次登記入住體驗未能達到您的期望，我謹代表我的團隊向您致以誠摯的歉意。同時，我們非常重視您所提供的反饋，前台部門定會及時進行調整，確保此類情況不再發生。我們將不斷完善和提升，為您提供最優質的入住體驗。希望有機會能再次接待您，並改變您對本次經歷的印象。敬祝安康！馮偉豪前堂部經理

Dear Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are sorry for the unsatisfactory experience you encountered. Please accept our apologies for the inconvenience caused to you. Meanwhile, we would appreciated if you can provide the detailed of information on your accommodation, including the Check-in & Check out date with the full name of the guest who made the reservation, email us that we can follow up accordingly. Your personal data will be kept confidential. We attach great importance to your opinions and will definitely follow up and improve the relevant issues. Looking forward to your email and welcoming you back in the future. Yours sincerely,Martin FungFront Office Manager

Dear Morgan, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We have noted and indeed are concerned of the area(s) which failed to meet your expectations. To ensure a comfortable and pleasant accommodation experience for our guests, the hotel will carry out scheduled repair and maintenance works on a regular basis. We will consider your comments and forward to our management. It is always through guest’s comments like yours where we could upkeep the services of the hotel. We look forward to welcoming you back in the future when we could show you our improvements. Yours sincerely,Martin FungFront Office Manager

Dear NAKAGOME, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that you had an enjoyable stay. It is our goal to ensure that every guest experience is as positive as yours. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager