4/10 - Kém
Alex
Đi cùng gia đình
15/04/2024
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I booked this hotel so my mom can have a great time in Phnom Penh. But when we got there, front desk service was not great. No one helped my 72-year-old mother with her backpack when we checked in (I was carrying our other things, and my own backpack).
I paid for a second card at the front desk and when I tried it, it didn’t work. I called them and they told me I had to come down to front desk again to fix it. This process could’ve been more convenient.
I also asked them to help me book a bus (they had the brochure for it). They said yes they can book it so I booked my hotel at my next destination—with the information that I can book my bus later. After that, I came down to confirm my bus and they said they forgot to check before they said yes to me, but they can’t book my bus because the Giant Ibis offices were closed (New Year’s) and “how would I call them if they’re closed?” were her words. I get that but they could’ve been more attentive.
Staff at breakfast were helpful and friendly enough though!
Alex
Lưu trú 2 đêm vào Tháng 4, 2024