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Nhận xét về Premier Village Phu Quoc Resort Managed by AccorHotels

5 out of 5
Premier Village Phu Quoc Resort Managed by AccorHotels
Mũi Ông Đội, An Thới, Phú Quốc, Kiên Giang

Nhận xét

8,8

Xuất sắc

Đánh giá 10 - Xuất sắc. 87/134 nhận xét" "
Đánh giá 8 - Tốt. 24/134 nhận xét" "
Đánh giá 6 - Được. 8/134 nhận xét" "
Đánh giá 4 - Kém. 9/134 nhận xét" "
Đánh giá 2 - Tồi. 6/134 nhận xét" "

9,0/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

9,0/10

Tiện nghi, dịch vụ

9,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Zachary

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

CHEA

Lưu trú 2 đêm vào Tháng 2, 2024
Guest Relations trả lời vào 04/04/2024
Dear Chea,Thank you for choosing Premier Village Phu Quoc Resort managed by Accor and sharing with us your excellent feedback on the recent stay.We are exceptionally thankful for your incredible compliments on our services.We hope to welcome you back soon to our little paradise.Best regards,Jason Thao NguyenAssistance Guest Experience Manager

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent experience
Excellent hotel for family
Lưu trú 3 đêm vào Tháng 1, 2024
Guest Relations trả lời vào 21/01/2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by Accor.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Felicia Aye Chan MonFront Office Manager

6/10 - Được

Kerri

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Accor Hotels needs to properly train its hard working staff, especially in the restaurants.
Lưu trú 3 đêm vào Tháng 1, 2024
Guest Relations trả lời vào 09/01/2024
Dear Kerri,Xin Chao Thank you for choosing Premier Village Phu Quoc Resort managed by Accor We strive for personalized experience for each of our guest, actively looking for ideas and offers to enhance services with comfort and convenience therefore we are sad that you had all this shortcomings.I apologize and we are really sorry for all the problems you had during your stay, i personally tried to recover the bad experiences you had while you and your family still staying with us however i was not given a chance to and did not succeed more over due to heavy operation i was not also had the chance to meet you upon check out. Rest assured we do appreciate your review as it provides feedback that we need to re-evaluate guest needs and make necessary adjustments to our services and to make sure for the event not to happened again in the future. Thank you again for sharing your experience with us and we do hope to see you again Safe travels Sincerely,Felicia Front Office Manager

2/10 - Tồi

heejung

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Guest Relations trả lời vào 09/01/2024
Dear heejung,Xin Chao Thank you for choosing Premier Village Phu Quoc Resort managed by Accor We strive for personalized experience for each of our guest, actively looking for ideas and offers to enhance services with comfort and convenience therefore we are sad that you had all this shortcomings.I apologize and we are really sorry for all the problems you had during your stay, i personally tried to recover the bad experiences you had while you and your family still staying with us however i was not given a chance to and did not succeed more over due to heavy operation i was not also had the chance to meet you upon check out. Rest assured we do appreciate your review as it provides feedback that we need to re-evaluate guest needs and make necessary adjustments to our services and to make sure for the event not to happened again in the future. Thank you again for sharing your experience with us and we do hope to see you again Safe travels Sincerely,Felicia Front Office Manager

10/10 - Xuất sắc

Thanh Ba

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 12, 2023
Guest Relations trả lời vào 26/12/2023
Dear Thanh Ba,Thank you for the lovely feedback on your experience, it is a pleasure to welcome you to Premier Village Phu Quoc Resort managed by Accor. We are delighted to see you enjoyed your time and have made some unforgettable memories with us. I am sure that this feedback will serve as an encouragement to all of our staff as we will continue working hard to create incredible and memorable experiences for our guests.We hope we will get the opportunity to welcome you again in the near future. Best wishes from everyone here at the Premier Village Phu Quoc Resort.Kind regards,Nga LeAssistant Guest Experience Manager

8/10 - Tốt

Sean, APO

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean nice stay. Big beautiful villa. All the Staff are very friendly. Very windy in December with the wind blowing all day to include at night making it hard to sleep. My son enjoyed the kids zone. The sunset beach was disappointing as there is no public bathroom available and we continually found pieces of glass in the sand. The water was cloudy, not like the photos.
Lưu trú 2 đêm vào Tháng 12, 2023
Guest Relations trả lời vào 26/12/2023
Dear Sean,Thank you for the lovely feedback on your experience, it is a pleasure to welcome you to Premier Village Phu Quoc Resort managed by Accor. We are delighted to see you enjoyed your time and have made some unforgettable memories with us. I am sure that this feedback will serve as an encouragement to all of our staff as we will continue working hard to create incredible and memorable experiences for our guests.We hope we will get the opportunity to welcome you again in the near future. Best wishes from everyone here at the Premier Village Phu Quoc Resort.Kind regards,Nga LeAssistant Guest Experience Manager

10/10 - Xuất sắc

Shin

Guest Relations trả lời vào 20/02/2024
Dear Shin,Thank you for sharing good comments on social media. We are glad to hear that you enjoyed your stay with us. We would like to welcome you in near future.

8/10 - Tốt

Anh dung

Lưu trú 3 đêm vào Tháng 12, 2023
Guest Relations trả lời vào 26/12/2023
Dear Anh Dung,Thank you for the lovely feedback on your experience, it is a pleasure to welcome you to Premier Village Phu Quoc Resort managed by Accor. We are delighted to see you enjoyed your time and have made some unforgettable memories with us. I am sure that this feedback will serve as an encouragement to all of our staff as we will continue working hard to create incredible and memorable experiences for our guests.We hope we will get the opportunity to welcome you again in the near future. Best wishes from everyone here at the Premier Village Phu Quoc Resort.Kind regards,Nga LeAssistant Guest Experience Manager

10/10 - Xuất sắc

Tamami

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 11, 2023
Guest Relations trả lời vào 29/11/2023
Dear Tamami,What a fantastic review! Thank you so much for your precious time spent sharing your sweet review of Premier Village Phu Quoc ResortSuch comments give confidence to the team that strives for excellence each day, and we will be sure to share across all departments.Thank you for staying at our resort, we all look forward to welcoming you back in the near future.Sincerely yours,Felicia Aye Chan MonFront Office Manager

10/10 - Xuất sắc

JINSEON

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Here is the best resort I have ever been! They are very kind and professional.
Lưu trú 2 đêm vào Tháng 11, 2023
Guest Relations trả lời vào 29/11/2023
Dear Jinseon,What a fantastic review! Thank you so much for your precious time spent sharing your sweet review of Premier Village Phu Quoc Resort.Such comments give confidence to the team that strives for excellence each day, and we will be sure to share across all departments.Thank you for staying at our resort, we all look forward to welcoming you back in the near future.Sincerely yours,Felicia Aye Chan MonFront Office Manager

10/10 - Xuất sắc

ka yan

Lưu trú 3 đêm vào Tháng 8, 2023
Guest Relations trả lời vào 29/11/2023
Dear Ka Yan,What a fantastic review! Thank you so much for your precious time spent sharing your sweet review of Premier Village Phu Quoc Resort Such comments give confidence to the team that strives for excellence each day, and we will be sure to share across all departments.Thank you for staying at our resort, we all look forward to welcoming you back in the near future.Sincerely yours,Felicia Aye Chan MonFront Office Manager

10/10 - Xuất sắc

Kevin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent customer service. Helpful staff, great food
Lưu trú 1 đêm vào Tháng 9, 2023
Guest Relations trả lời vào 09/09/2023
Xin Chao Kevin,Thank you for your recent stay here at Premier Village Phu Quoc Resort! So glad you were able to experience our warm hospitality and we look forward to seeing you soon.Sincerely,Felicia Aye Chan MonFront Office Manager

10/10 - Xuất sắc

Hyunah

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
너무너무 좋았고 날씨 습도 온도 수영장 모든 것이 완벽했어요. 더럽 the love....
Lưu trú 3 đêm vào Tháng 8, 2023
Guest Relations trả lời vào 09/09/2023
Xin Chao Hyunah,Thank you for your recent stay here at Premier Village Phu Quoc Resort! So glad you were able to experience our warm hospitality and we look forward to seeing you soon.Sincerely,Felicia Aye Chan MonFront Office Manager

10/10 - Xuất sắc

Wayne

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful clean property with AMAZING genuine service. Highly recommend!
Lưu trú 2 đêm vào Tháng 8, 2023
Guest Relations trả lời vào 09/09/2023
Xin Chao Wayne,Thank you for your recent stay here at Premier Village Phu Quoc Resort! So glad you were able to experience our warm hospitality and we look forward to seeing you soon.Sincerely,Felicia Aye Chan MonFront Office Manager

4/10 - Kém

younseog

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
숙소 위치가 산속이라 서비스 구역 가기위해 버기카 호출 대기시간이 많이 지체되어 불편했음 차라리 숙소에 전용버기카 지급이 좋을거라 건의함
Lưu trú 1 đêm vào Tháng 7, 2023
Guest Relations trả lời vào 09/09/2023
Xin Chao younseogThank you for your recent stay here at Premier Village Phu Quoc Resort! So glad you were able to experience our warm hospitality and we look forward to seeing you soon.Sincerely,Felicia Aye Chan MonFront Office Manager

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
가성비 너무 좋아요. 객실과 서비스 모두 만족했습니다. 다만 요청에 대한 피드백이 조금 느렸습니다.
Lưu trú 2 đêm vào Tháng 6, 2023
Guest Relations trả lời vào 09/07/2023
Dear Sir/Madam,Xin ChaoWe very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. Thank you for your gracious comments about your recent stay and i will surely share your review to all of us. Comments like this will give us more reason to always give the best guest service with a smile. Hope to see you again soon , Safe travel!Sincerely,Felicia Aye Chan MonFront Office Manager "

10/10 - Xuất sắc

HYOEUN

Lưu trú 4 đêm vào Tháng 6, 2023
Guest Relations trả lời vào 09/07/2023
Dear Hyoeun,Xin ChaoWe very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. Thank you for your gracious comments about your recent stay and i will surely share your review to all of us. Comments like this will give us more reason to always give the best guest service with a smile. Hope to see you again soon , Safe travel!Sincerely,Felicia Aye Chan MonFront Office Manager "

10/10 - Xuất sắc

heeyeon

Lưu trú 1 đêm vào Tháng 6, 2023
Guest Relations trả lời vào 09/07/2023
Dear heeyeon,Xin ChaoWe very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. Thank you for your gracious comments about your recent stay and i will surely share your review to all of us. Comments like this will give us more reason to always give the best guest service with a smile. Hope to see you again soon , Safe travel!Sincerely,Felicia Aye Chan MonFront Office Manager "

10/10 - Xuất sắc

Ju Youn

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 5, 2023
Guest Relations trả lời vào 17/05/2023
Dear Ju Youn,"Xin Chao Thank you for the comments and hope to see you return soon to Premier Village Phu Quoc Resort.Sincerely,Felicia Aye Chan MonFront Office Manager "

10/10 - Xuất sắc

Joerg

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Direkt amStrand mit eigenem Pool und eigener Haegematte am Strand. Die Zimmer waren alle super mit eigenem Badezimmer.
Lưu trú 7 đêm vào Tháng 4, 2023
Guest Relations trả lời vào 07/05/2023
Dear Joerg,Xin Chao!Thank you for sharing your positive feedback. We are glad to hear that you enjoyed your stay with us. We hope to see you in near future.Best Regards,FeliciaFront Office Manager

8/10 - Tốt

Gwangun

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
위치가 애매한 점 말고는 완벽함.
Lưu trú 3 đêm vào Tháng 2, 2023
Guest Relations trả lời vào 27/02/2023
Dear Gưangun,Xin Chao!Thank you for providing insight on your recent experience at Premier Village Phu Quoc Resort We regret to know that our unique location is not the location that you preferred. However, I am glad that you enjoyed your stay with us. We hope to see you again soon, Safe travel!Sincerely,Felicia Aye Chan MonFront Office Manager"

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excelent to stay and relax
I was stay 10 days at room 223, it was an amazing resort, the beach was nice and clean, nice view, the room was so clean and absolutely spacious and comfortable with every single thing. The staff was so friendly and respectful, even Mr. Patrice Laudrein who is the General Manager of Premier Village came to the Market Restaurant breakfast buffet) every morning to say hi ad care about every customers, the food was good. I would love to recommend to everyone for someone who would like to to enjoy the lovely resort and beautiful beach, and I would love to say thanks Premier Village staff for all.
Lưu trú 9 đêm vào Tháng 1, 2023
Guest Relations trả lời vào 20/02/2023
"Xin Chao ,Thank you very much for taking the time to share your experience We are very happy to know that our Heartist took such good care of you and you found the facilities, services and amenities of the property to your liking. Hope to see you return soon at Premier Village Phu Quoc ResortSafe travels!Sincerely,Felicia Aye Chan MonFront Office Manager "

10/10 - Xuất sắc

Vi-Quynh

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Super nice staffs with excellent services. We booked a beachfront villa which has an amazing view and jst a few steps to a very clear crystal beach. Our family stayed the whole time in the villa to enjoy and relax. We canceled trips to visit elsewhere since we really love everything in the village. Highly recommend 👍
Guest Relations trả lời vào 20/02/2023
"Xin Chao ,Thank you very much for taking the time to share your experience We are very happy to know that our Heartist took such good care of you and you found the facilities, services and amenities of the property to your liking. Hope to see you return soon at Premier Village Phu Quoc ResortSafe travels!Sincerely,Felicia Aye Chan MonFront Office Manager "

2/10 - Tồi

Yoon

Lưu trú 3 đêm vào Tháng 1, 2023
Guest Relations trả lời vào 27/01/2023
Dear Ms Yoon,Xin Chao!We are sorry to hear that we didn't meet the expectations. We are reaching out to you personally in order to find more details and service recovery. Thank you for staying with us and get in touch with you soon. Thank youBest Regards,Felicia Aye Chan MonFront Office Manager

10/10 - Xuất sắc

Nghia

Lưu trú 4 đêm vào Tháng 1, 2023
Guest Relations trả lời vào 17/03/2023
"Dear Nghia, Xin ChaoWe very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. Thank you for your gracious comments about your recent stay and i will surely share your review to all of us. Comments like this will give us more reason to always give the best guest service with a smile. Hope to see you again soon , Safe travel!Sincerely,Felicia Aye Chan MonFront Office Manager "

10/10 - Xuất sắc

Mariko

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
部屋のインテリア、夕陽、食事、プール、ビーチ、全て良かったですが、訪問時風が強くて、私達が滞在したビラは位置的にも特に風が強く、プライベートプールは落ち葉だらけでそもそも寒いし一度も利用出来ませんでした。それだけが残念でした。
Guest Relations trả lời vào 19/01/2023
Xin Chao Mariko,We are glad to hear that you enjoyed your stay at Premier Village Phu Quoc ResortHope to see you return in the near future.Sincerely,Felicia Aye Chan MonFront Office Manager

10/10 - Xuất sắc

Christine

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
New Year 2022/2023 at Premier Village Resort
We had the most fantastick stay. The villa was superp. The service from the reception (Miss Nga Le Phu who is the assistant manager) was outstanding. But housekeeping has room for improvement re. cleaning of the villa. Pool and beach areas are fine, but lacking sunbeds and cozyness. A major plus would be a pool heater in the private pools. In Villa Dining as also superp.
Lưu trú 4 đêm vào Tháng 12, 2022
Guest Relations trả lời vào 11/01/2023
"Xin Chao Christine,Thank you for choosing to stay with us at Premier Village Phu Quoc Resort. We are glad to hear that you enjoyed your stay and that [INSERT TEAM MEMBER NAME] was helpful! I will be sure to share your comments with them. I hope you will return should your travels bring you back this way.Sincerely,Felicia Aye Chan MonFront Office Manager "

10/10 - Xuất sắc

SOYEON

Lưu trú 2 đêm vào Tháng 12, 2022
Guest Relations trả lời vào 25/12/2022
Dear So Yeon,We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Felicia Aye Chan MonFront Office Manager

10/10 - Xuất sắc

Rika

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
コテージは清潔に保たれ、室内は裸足で過ごせました。プールの水質も満足です。スタッフはすれ違う度、皆笑顔で挨拶してくれます。レストランではシーフードと肉の盛り合わせを食べましたが、火の入れ方が絶妙で美味でした。滞在中、幸せな気持ちで過ごせて、とても満足しました。再訪するつもりです。
Lưu trú 3 đêm vào Tháng 11, 2022
Guest Relations trả lời vào 25/12/2022
Dear Rika, We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Felicia Aye Chan MonFront Office Manager

4/10 - Kém

Jeongman

Guest Relations trả lời vào 09/01/2024
Dear Jeongman,Dear Valued Guest, Thank you for the lovely feedback on your experience, it is a pleasure to welcome you to Premier Village Phu Quoc Resort managed by Accor. We are delighted to see you enjoyed your time and have made some unforgettable memories with us. I am sure that this feedback will serve as an encouragement to all of our staff as we will continue working hard to create incredible and memorable experiences for our guests. We hope we will get the opportunity to welcome you again in the near future. Best wishes from everyone here at the Premier Village Phu Quoc Resort. Kind regards, Nga Le Assistant Guest Experience Manager

10/10 - Xuất sắc

WOONYOUNG

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 8, 2022
Premier Village Phu Quoc Resort trả lời vào 12/09/2022
Xin chao WoonYoung,hank you for choosing us for your stay at Pearl islandWe appreciate your wonderful review and also glad to know that our service reach to your high class of satisfaction.Hope to have a chance to welcome you and your family back to Premier Village Phu QuocRegards,Tri NguyenGuest Experience Manager

8/10 - Tốt

Thanh, London

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ideal place for families with kids. The beach is clean and safe. The entire resort is full of trees, plants and very well maintained throughout. However, buffet breakfast and in-house services still have room for further improvement.
Lưu trú 4 đêm vào Tháng 8, 2022
Premier Village Phu Quoc trả lời vào 26/08/2022
Xin chào Thanh On,Thank you for your recent stay here at Premier Village Phu Quoc Resort! So glad you were able to experience our warm hospitality and we look forward to seeing you soon. Sincerely, Tri Nguyen Guest Experience Manager

10/10 - Xuất sắc

Tho

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything
Lưu trú 3 đêm vào Tháng 6, 2022
Guest Experience Manager trả lời vào 23/06/2022
Xin chao Tho, Thank you very much for your valued feedback for Premier Village We hope welcome you back soon Regards Tri Nguyen Guest Experience Manager

10/10 - Xuất sắc

Bobby

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The place is very isolate, good for relaxing trip.
Lưu trú 1 đêm vào Tháng 4, 2022
Guest Relations trả lời vào 09/01/2024
"Xin Chao ,Thank you very much for taking the time to share your experience We are very happy to know that our Heartist took such good care of you and you found the facilities, services and amenities of the property to your liking. Hope to see you return soon at Premier Village Phu Quoc ResortSafe travels!Sincerely,Felicia Aye Chan MonFront Office Manager "

10/10 - Xuất sắc

Adam

Lưu trú 2 đêm vào Tháng 4, 2022
Guest Relations trả lời vào 09/01/2024
Dear Adam,"Xin Chao ,Thank you very much for taking the time to share your experience We are very happy to know that our Heartist took such good care of you and you found the facilities, services and amenities of the property to your liking. Hope to see you return soon at Premier Village Phu Quoc ResortSafe travels!Sincerely,Felicia Aye Chan MonFront Office Manager "

10/10 - Xuất sắc

Jongmin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2021
Ms. Jubanny Ariola trả lời vào 16/02/2021
Dear Jongmin, Xin Chao Thank you for the great ratings that you've given us and we hope to see you again soon Safe travel Sincerely, Ms. Jubanny Ariola Guest Experience Manager

4/10 - Kém

Khách đã xác thực

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Sạch sẽ, nhân viên & dịch vụ
1. 체크인 시 호텔패스와 호텔 간 교신 문제로 지급완료된 조식을 추가로 현장에서 지급하고 환급받게 하였으나 이를 손님이랑 해결하겠다고 체크인을 지연시키는등의 행위 2. 잡화점에서 산 음식을 사전에 개봉되어 있었으나 이를 클레임하자 왜 미리 확인하지 않았는지 따짐 3. 잘못된 음식을 팔고 이를 클레임하고 건들지도 않은 음식을 반품하였으나 이에 대한 추가적인 조치 없이 음식값만 지불하고 끝냄 4. 시설, 분위기 등은 좋음
Lưu trú 3 đêm vào Tháng 12, 2020
Ms. Jubanny Ariola trả lời vào 02/01/2021
Xin Chao Thank you for choosing Premier Village Phu Quoc Resort managed by Accor We strive for personalized experience for each of our guest, actively looking for ideas and offers to enhance services with comfort and convenience therefore we are sad that you had all this shortcomings. I apologize and we are really sorry for all the problems you had during your stay, i personally tried to recover the bad experiences you had while you and your family still staying with us however i was not given a chance to and did not succeed more over due to heavy operation i was not also had the chance to meet you upon check out. Rest assured we do appreciate your review as it provides feedback that we need to re-evaluate guest needs and make necessary adjustments to our services and to make sure for the event not to happened again in the future. Thank you again for sharing your experience with us and we do hope to see you again Safe travels Sincerely, Ms. Jubanny Ariola Guest Experience Manager

4/10 - Kém

Kalvin, Hi Chi Minh

Đi cùng gia đình và trẻ nhỏ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our expectations for the price paid had a huge disparity, but we can see them trying.
Lưu trú 2 đêm vào Tháng 10, 2020
Ms. Jubanny Ariola (GEM) trả lời vào 19/10/2020
Dear Mr. Kalvin, Thank you for choosing to stay at Premier Village Phu Quoc Resort managed by Accor I understand that we were not able to meet your expectations with regards to your recent stay, kindly accept my apology. We strive to personalize and try to meet our guest expectations and we do appreciate your review. We thank you for sharing and hope to see you again in the near future. Sincerely, Ms. Jubanny Ariola Guest Experience Manager

8/10 - Tốt

eunju

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 9, 2020
Ms. Jubanny Ariola trả lời vào 06/10/2020
Xin Chao Eunju, Thank you Sincerely, Ms. Jubanny Ariola Guest Experience Manager Premier Village Phu Quoc Resort

8/10 - Tốt

jihaeng

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
약간 아쉬운 후기..
8월1일부터 3박 4일 머물렀습니다. 태풍으로 해변에서 할수 있는 레저가 금지되어 아쉬웠습니다. 전체적인 시설은 깨끗했고, 조경이 잘되어 있어 좋았습니다. 체크인시 직원 응대는 실망이었습니다. 약간 불친절하였고, 묻는 질문에 응대가 불편하게 했습니다. 조식은 보통 수준.. 향후 재방문의사 있습니다.
Lưu trú 1 đêm vào Tháng 7, 2020
Ms. Jubanny Ariola trả lời vào 06/10/2020
Xin Chao Jihaeng, Thank you for taking the time to review. We are very sorry you experience very undesirable stay and level of customer service with us. The problem you've mentioned had been addressed properly. We hope you will give us second chance if you return in the future. Sincerely, Ms. Jubanny Ariola Guest Experience Manager Premier Village Phu Quoc Resort

10/10 - Xuất sắc

Joanne, Taiwan

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Best Resort Ever!
Lưu trú 3 đêm vào Tháng 7, 2020
Guest Relations trả lời vào 09/01/2024
"Xin Chao ,Thank you very much for taking the time to share your experience We are very happy to know that our Heartist took such good care of you and you found the facilities, services and amenities of the property to your liking. Hope to see you return soon at Premier Village Phu Quoc ResortSafe travels!Sincerely,Felicia Aye Chan MonFront Office Manager "

8/10 - Tốt

Khách đã xác thực

Đi theo nhóm
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Breakfast was so poor for a 5-star resort. On the last day, we called a shuttle to go to lobby for checking out (we need to leave at 10) at 9:25. They committed to pick us in 15 minutes but actually no one came until 10. Many cars passed by our villa but no one stopped. At the lobby, we complained about this service and their answer was they had to pick the other guests for their breakfast (?!?!). Even we were very rush, the driver still stopped on the way to serve other guests (when the other staff ignored us). I really don’t know what they were thinking.
Lưu trú 2 đêm vào Tháng 6, 2020

10/10 - Xuất sắc

Ngo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice hotel, friendly staff
Nice hotel, friendly staff
Lưu trú 1 đêm vào Tháng 3, 2020

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Fantastiska rymliga villor med egen pool. Lite livligt och hög ljudnivå vid frukost. Ligger lite avsides men vi har inga problem med det. Lite konstigt upplägg med att man måste lämna en relativt hög deposition (6000 kr) på ett kreditkort för att kunna sätta upp något på rummet. Aldrig varit med om detta tidigare.
Lưu trú 7 đêm vào Tháng 2, 2020

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2020
Guest Relations trả lời vào 09/01/2024
"Xin Chao ,Thank you very much for taking the time to share your experience We are very happy to know that our Heartist took such good care of you and you found the facilities, services and amenities of the property to your liking. Hope to see you return soon at Premier Village Phu Quoc ResortSafe travels!Sincerely,Felicia Aye Chan MonFront Office Manager "

8/10 - Tốt

Stacy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Beautiful resort. We were supposed to share our beachfront villa with another couple; but unfortunately they had to cancel due to flight cancellation from coronavirus. We felt that the Property management could have been more understanding by applying their credit towards food and beverages but only $25, but that wasn’t enough. We also had a personal assistant during our stay
Lưu trú 4 đêm vào Tháng 2, 2020

10/10 - Xuất sắc

JINMYENG

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
너무좋아요
너무 좋았어요
Lưu trú 3 đêm vào Tháng 2, 2020

10/10 - Xuất sắc

JINMYENG

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
너무좋아요
너무 좋았어요~~^^ 대 만족 입니다
Lưu trú 2 đêm vào Tháng 2, 2020

10/10 - Xuất sắc

Khách đã xác thực

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was perfect days. Someday I will come here again
Lưu trú 2 đêm vào Tháng 2, 2020
Joey Pham trả lời vào 28/02/2020
Thank you very much for taking the time to share your experience. I am very happy to hear that the staff took such good care of you and you found the amenities of the property to your liking. Hope to see you return soon! Safe travels.