Điểm đánh giá dựa trên 1.029 nhận xét đã được xác minh
3,8 Mức độ sạch sẽ của phòng
4,0 Dịch vụ & Nhân viên
3,7 Tiện nghi phòng
3,3 Tình trạng khách sạn
Nhận xét đã được xác minh của Expedia
từ một khách đã được xác nhận từ Miami
Đăng vào 25 thg 4, 2024
Room has a bad odor.
Also the airport shuttle was not free.
từ một khách đã được xác nhận
Đăng vào 24 thg 4, 2024
I had to unexpectedly book this hotel as I had a flight delay in San Jose Costa Rica. Several factors influenced my decision. The photos in the app appeared nice and I've typical had good results through Expedia with photos matching the property. I also chose it specifically because there was an airport shuttle included. After waiting an hour and not seeing a shuttle I called the property directly. I was told that they had a shuttle but that it must be reserved 24 hours in advance. They offered to send a taxi. When the "taxi" arrived, it was a Wyndham Shuttle bus however charged me $25. I was told I'd have to do the same upon my return to airport. After arriving at the hotel I waited 30 minutes before anyone even acknowledged me. It took an additional 40 minutes just to check in. The hotel is very run down and the pics on the app site must be from 30 years ago. There was no furniture at the pools. The pools were full of dirt. The bathroom in my room had mold everywhere. There were water stains from cups on the counters that had not even been wiped. The floor was so dirty that I didn't want to take my shoes off. The mattress was so worn you could see the springs through the comforter. The alarm clock in the room didn't work. I had an early flight and tried to ask for a wakeup call and was informed that they would only do it if I downloaded an app.My phone was damaged and I couldn't use it to do that or for an alarm. There were bugs in the bed.
Ý kiến từ Quản lý khách sạn
25 thg 4, 2024, do Guest Care Agent, Quản lý khách sạn
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,
từ một khách đã được xác nhận
Đăng vào 23 thg 4, 2024
The staff service was exceptional. They were able to get us a room at 5am after a flight cancelation, and advised a shuttle was on the way to get us. Upon checking in, the room we were given was outdated with thin low quality sheets, an old crusty couch, stained curtains and carpet. We picked this location for the pool but it was scummy but they were working on one of them. We were going to leave but they upgraded us to a suite. This room was much better and had higher quality linens including a duvet. This was fine for our unexpected 2 day stay.
Ý kiến từ Quản lý khách sạn
24 thg 4, 2024, do Guest care Agent, Quản lý khách sạn
Thank you to sharing your experience about your recent stay with us. It is gratifying to read that you enjoyed our hotel. Please do not hesitate to contact us for any further requirements; It will be a pleasure to assist you. Regards,
từ một khách đã được xác nhận
Đăng vào 23 thg 4, 2024
Muy viejo
Ý kiến từ Quản lý khách sạn
24 thg 4, 2024, do Guest care Agent, Quản lý khách sạn
Buenas tardes Sra. Karla, Muchas gracias por compartir su retroalimentación con nosotros, sus comentarios son una valiosa herramienta que nos permita ser mejores mejorar día con día para brindarle el servicio que usted merece. Esperamos tener la oportunidad de asistirle en un futuro no muy lejano.
từ một khách đã được xác nhận
Đăng vào 23 thg 4, 2024
the hotel its beautiful
Ý kiến từ Quản lý khách sạn
24 thg 4, 2024, do Guest care Agent, Quản lý khách sạn
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,
từ một khách đã được xác nhận
Đăng vào 22 thg 4, 2024
Hot tub did not work, pools needs more maintenance, water looked green and dirty, also the whirlpool at the room did not work, and after shower there was water everywhere. Also, advertised free shuttle to the airport, but is not available 24 hrs.
Ý kiến từ Quản lý khách sạn
24 thg 4, 2024, do Guest care Agent, Quản lý khách sạn
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,
từ một khách đã được xác nhận
Đăng vào 21 thg 4, 2024
Ý kiến từ Quản lý khách sạn
24 thg 4, 2024, do Guest care Agent, Quản lý khách sạn
Thank you very much for sharig your feedback with us, we are plaesed you enjoyed your stay in our property. Your comments are a valulable tool to increase the quality of Service we offer. Regards,
từ một khách đã được xác nhận
Đăng vào 19 thg 4, 2024
The restaurant food was not so great.
Ý kiến từ Quản lý khách sạn
24 thg 4, 2024, do Guest care Agent, Quản lý khách sạn
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer
từ một khách đã được xác nhận
Đăng vào 19 thg 4, 2024
Property clean and safe. Location difficult to drive to directly and area is loud but overall a suitable hotel.
Ý kiến từ Quản lý khách sạn
24 thg 4, 2024, do Guest care Agent, Quản lý khách sạn
Thank you very much for sharig your feedback with us. Your comments are a valulable tool to increase the quality of Service we offer.Regards,
từ một khách đã được xác nhận từ Quesada Alajuela
Đăng vào 18 thg 4, 2024
Todo bien. Un poco antigua la habitación.
Ý kiến từ Quản lý khách sạn
24 thg 4, 2024, do Guest care Agent, Quản lý khách sạn
Muchas gracias por su compartir su retroalimentación de su estadía. Nos complace saber que disfruto su estancia con nosotros. Esperamos tener la oportunidad de asistirle nuevamente.
