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Nhận xét về Peninsula Excelsior Singapore, A Wyndham Hotel

5 out of 5

Nhận xét

7,6

Tốt

Đánh giá 10 - Xuất sắc. 233/1004 nhận xét" "
Đánh giá 8 - Tốt. 420/1004 nhận xét" "
Đánh giá 6 - Được. 214/1004 nhận xét" "
Đánh giá 4 - Kém. 93/1004 nhận xét" "
Đánh giá 2 - Tồi. 44/1004 nhận xét" "

7,6/10

Sạch sẽ

7,8/10

Nhân viên & dịch vụ

7,4/10

Tiện nghi, dịch vụ

7,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,6/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

hoa

Very good hotel to stay
I like the style of decorating the hotel. This is a good hotel suitable for family to stay
Lưu trú 2 đêm vào Tháng 11, 2017

8/10 - Tốt

Truong Nghia

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Reasonable
Reasonable price in downtown
Lưu trú 2 đêm vào Tháng 9, 2017

10/10 - Xuất sắc

TORU

Thích: Sạch sẽ, nhân viên & dịch vụ
移動に 便利 シャワーの圧も良く 部屋は 綺麗でした
Lưu trú 3 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

hiroyuki

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024

4/10 - Kém

Peter

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is a very old fashioned property, with one lift that seems permanently out of order. I found it strange that the staff refused to print a statement of costs on check out. Avoid.
Lưu trú 5 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Eishin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Shiela Guest Service Team trả lời vào 12/04/2024
Dear Mr Eishin, Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,Shiela

8/10 - Tốt

Hartmut, Wolfenbüttel

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
good hotel with excellent location
Lưu trú 2 đêm vào Tháng 4, 2024
Shiela trả lời vào 12/04/2024
Dear Mr Hartmut,Dear Mr/Ms Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,Shiela Guest Services Team

8/10 - Tốt

??

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good service
Lưu trú 5 đêm vào Tháng 3, 2024
Shiela trả lời vào 12/04/2024
Dear Mr Yusaku Kamimura,Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,Shiela Guest ServicesTeam

8/10 - Tốt

Vanessa

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is a very nice hotel. The room was lovely, clean and comfortable. The hotel does feel quite impersonal. There are only 2 lifts working at the moment. The reception is not on the ground floor so you have to use the lift to go between the floors, we could not find accessible stairs. Sometimes it took a while. The pool area is nice and relaxing. I only saw one of the pools. The surrounding area is quite noisy at night. The breakfast offered a good choice but is quite expensive. Overall we enjoyed our stay.
Lưu trú 2 đêm vào Tháng 3, 2024
Sha trả lời vào 01/04/2024
Dear Ms Vanessa,Thank you very much for taking the time to write about your experience at the Hotel. It is very much appreciated. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm RegardsShahiraGuest Services Team

10/10 - Xuất sắc

Jörg

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
1-A Lage, viele Highlights sind fußläufig erreichbar, ansonsten Bus, Taxi, Metro direkt am Hotel. Ich hatte ein renoviertes Zimmer, war alles top und sauber ! War sehr zufrieden ...
Lưu trú 4 đêm vào Tháng 3, 2024
Sha trả lời vào 01/04/2024
Dear Mr/Ms Jorg,Thank you very much for taking the time to write about your experience at the Hotel. It is very much appreciated. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm RegardsShahiraGuest Services Team

8/10 - Tốt

Yuyan

Lưu trú 4 đêm vào Tháng 3, 2024
Shiela trả lời vào 16/04/2024
Dear Ms/Mr Yuyan, Thank you very much for taking the time to rate about your experience at our Hotel.''If there’s anything specific you’d like to see more of, please don’t hesitate to let us know.”Warm regardsShielaGuest Services Team.

10/10 - Xuất sắc

takizawa

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
便利
Lưu trú 2 đêm vào Tháng 3, 2024
Sha trả lời vào 26/03/2024
Dear TakizawaThank you again for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we cannot wait to exceed your expectations every time you choose us. We looking forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm RegardsShahiraGuest Service Team

8/10 - Tốt

Andrea

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Tutto bene ma camere un po’ troppo minimalist. Nel complesso molto buono
Lưu trú 2 đêm vào Tháng 3, 2024
Shiela trả lời vào 23/03/2024
Dear Mr Andrea,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found everything to be fine during your stay. We appreciate your comments regarding the minimalist design of our rooms. Your feedback is valuable to us as we strive to create a comfortable and welcoming environment for all our guests. We will take your comments into consideration as we continue to enhance our accommodations. We are delighted to hear that you had an overall very good experience with us. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Warm Regards,Guest Services Team

10/10 - Xuất sắc

niket

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
conveniently located in City so easy to go all attractions by public transport and taxi. We were lucky to have nice Marina bay view and Singapore skyline from our room. Only issue we had is not enough choice for Vegan/Vegetarian food in buffet and on menu.
Lưu trú 3 đêm vào Tháng 2, 2024
Shiela trả lời vào 18/03/2024
Dear Mr Niket,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the convenient location of our hotel and the stunning Marina Bay view from your room. Your kind words are truly appreciated. We apologize for any inconvenience caused by the limited choices for Vegan/Vegetarian food in our buffet and menu. Your feedback is valuable to us, and we will certainly take this into consideration to improve our offerings for our guests with dietary preferences. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience. Thank you for choosing to stay with us. Warm Regards,Shiela Guest Services Team

6/10 - Được

Miriam

Đi cùng bạn đồng hành
Không thích: Sạch sẽ
I appreciate the early check in accommodations but the bathroom was lacking some toiletries. The mattress is very hard and uncomfortable. Stayed for 4 nights and the housekeeper didn’t even vacuum the room and bathroom floors.
Lưu trú 4 đêm vào Tháng 3, 2024
Shiela trả lời vào 18/03/2024
Dear Ms Miriam, Thank you for sharing your feedback with us. We are glad to hear that you appreciated the early check-in accommodations. However, we apologize for the shortcomings you experienced during your stay. We are sorry to hear about the lack of toiletries in the bathroom, the discomfort caused by the mattress, and the oversight in housekeeping services. Your comments have been noted, and we will address these issues with our team to ensure a more comfortable and enjoyable experience for our guests in the future. We value your feedback and hope to have the opportunity to welcome you back for a better stay. Thank you for choosing to stay with us. Warm regards,Shiela Guest Services Team

8/10 - Tốt

Shinji

Lưu trú 2 đêm vào Tháng 3, 2024
Shiela trả lời vào 12/04/2024
Dear Mr Shinji Fujita,Thank you very much for taking the time to rate about your experience at our Hotel.''If there’s anything specific you’d like to see more of, please don’t hesitate to let us know."Warm regardsShiela Guest Services Team

10/10 - Xuất sắc

Julie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
GREAT check in experience and lovely view of the ferris wheel, St. Andrew's Cathedral, and Marina Bay
Lưu trú 2 đêm vào Tháng 3, 2024
Alvin trả lời vào 17/03/2024
Dear Ms Julie,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wyndham Singapore. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

8/10 - Tốt

Mercedes

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hay poca gente y es lenta la recepción
Lưu trú 2 đêm vào Tháng 3, 2024
Shiela trả lời vào 13/03/2024
Dear Mr/Ms Mercedes, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced due to the slow reception. We will address this issue promptly to ensure a more efficient service for all our guests. Your feedback is valuable to us, and we appreciate your understanding. If there is anything else we can assist you with during your stay, please do not hesitate to let us know. Thank you for bringing this to our attention.Warm regards,Guest Services Team

6/10 - Được

Michael

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Wegen den Umbaumassnahmen leider nicht so ruhig. Das Personal ist teilweise nicht sehr zuvorkommend
Lưu trú 4 đêm vào Tháng 3, 2024
Sha trả lời vào 11/03/2024
Dear Mr MichaelWe are sorry to hear that you had a negative experience at our hotel. We strive provide exceptional customer service and it is disappointing to hear that we fell short in your case. We will address this with our staff and take steps to ensure that all customers receive the assistance they need. Thank you for sharing your experience with us – it is important to us.Warm RegardsShahiraGuest Service Team

6/10 - Được

marolyn

Housekeeping was inconsistent. Bellmen really nice and accommodating.
Lưu trú 1 đêm vào Tháng 3, 2024
ShielaGuest Services Team trả lời vào 10/03/2024
Dear Miss Marolyn,Thank you for sharing your feedback with us. We appreciate your kind words about our bellmen and their excellent service. We apologize for any inconsistencies you experienced with our housekeeping team and will address this issue promptly to ensure a more consistent experience for all our guests. Your feedback is valuable to us as we strive to improve our services. Thank you for choosing to stay with us.

6/10 - Được

Yoshihiro

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 2, 2024
ShielaGuest ServicesTeam. trả lời vào 06/03/2024
Dear Mr Yoshihiro,Thank you very much for taking the time to rate about your experience at our Hotel.If there’s anything specific you’d like to see more of, please don’t hesitate to let us know.Warm regards

8/10 - Tốt

SHIHO

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
全体的に清潔感があって素敵な部屋でした。シャンプー類、歯ブラシや歯磨き粉は置いてあります。シャワールームにシャンプー等の置き場がなかったのと、洗面所に水が漏れやすいのは気になりました。
Lưu trú 3 đêm vào Tháng 2, 2024
Sha trả lời vào 05/03/2024
Dear Mr Shiho,We are sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling shout in these areas. We will investigate this further and take steps to improve our service. In order to serve you better, we are in the midst of room renovation to serve our guests better in the near future. We hope to make things right and looking forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm RegardsShahiraGuest Service Team

10/10 - Xuất sắc

Lena

Lưu trú 3 đêm vào Tháng 2, 2024
Sha trả lời vào 26/03/2024
Dear Ms Lena,Thank you again for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we cannot wait to exceed your expectations every time you choose us. We looking forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm RegardsShahiraGuest Service Team

10/10 - Xuất sắc

Jeriel

Khách đi công tác
Thích: Tiện nghi, dịch vụ
The property is clean with great pools to refresh from the heat. The staff is very professional and great hosts. Avie was a great welcoming ambassador for the hotel! The bellmen are amazing and always helping guests, not just with luggage but with directions. The property is centrally located with easy access to the Arab district, the attractions along the river, China town, and Marina Bay. A lot of points of interests may be reached by walking although some may take a little longer than others. However, there are plenty of places to eat at along the river front in addition to the malls on the area. One caution is Sunday crowd is unbelievable around this area. If you are planning to be here on a Sunday, I recommend going away to Sentosa Island or to the Botanical garden. The hotel also gets a crowd on Sunday so if you leave early and come back late the. You could avoid the chaos.
Lưu trú 3 đêm vào Tháng 2, 2024
Jennifer trả lời vào 05/03/2024
Dear Mr/Ms Jeriel,Thank you very much for taking the time to write about your experience at the Hotel and your praises for Avie. It is very much appreciated. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm RegardsJenniferGuest Services Team

8/10 - Tốt

ATSUSHI

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
静かで、観光、ビジネスに動きやすい
Lưu trú 7 đêm vào Tháng 2, 2024
ShielaGuest Services Team trả lời vào 29/02/2024
Dear Mr Atsushi,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wyndham Singapore. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

8/10 - Tốt

Kulwant

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ideal location for sightseeing, rooms were very comfortable and clean. The bathroom was on the small side but adequate. Staff were very helpful, especially the concierges on the ground floor. The pool was great , lovely and cool after a hot day’s sightseeing! Lots of eating options around too, we would stay here again.
Lưu trú 4 đêm vào Tháng 2, 2024
Jennifer trả lời vào 27/02/2024
Dear Mr Kulwant,Thank you for your kind feedback. It is very much appreciated. We are pleased to know that you will stay with again. Great to know that our team was able to look after you during your recent stay with us. We looking forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm RegardsJenniferGuest Service Team

4/10 - Kém

Laurent Jacques

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Hotel bruyant. Chambre souhaitee non attribuee. Chambre tour Excelsior en face de la caserne des pompiers. Du bruit toute la nuit (alertes, instructions au porte voix, depart des ambulances avec sirene). Menage de la chambre : l'aspirateur n'est pas passé tous les jours, ma tasse a café est plusieurs fois oubliee et non.nettoyees. 2 mails de demande de confirmation de reservation = jamais aucune reponse. Petit dejeuner : on ne peut pas charger la chambre et l'on doit payer tous les jours. La piscine a fontaine donne sur le lobby. Pas discret et intime. Accueil aimable, rapide et efficace. Petit dejeuner moyen en.qualité et varieté des produits. Tous les plats chauds sont tièdes... La literie est de bonne qualité.
Lưu trú 6 đêm vào Tháng 2, 2024
Shiela (Guest Services Team) trả lời vào 19/02/2024
Dear Mr Laurent Jacques, Thank you for taking the time to provide us with detailed feedback about your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced and appreciate your honest evaluation. Your comments are invaluable in helping us improve our services.We deeply regret that the room allocated to you in the Excelsior tower did not meet your expectations due to the noise from the fire station. Please accept our sincere apologies for any disturbances you encountered. We understand the importance of a peaceful environment for our guests and will address this issue with the utmost urgency.Regarding the cleanliness of your room, we apologize for the oversight with the vacuuming and the missed cleaning of your coffee cup. This is certainly not the level of service we aim to provide, and we will reinforce our training procedures to ensure such lapses do not occur in the future.We also acknowledge your concerns about the lack of response to your emails requesting confirmation of your reservation. We are investigating this matter to understand what happened and will take steps to prevent it from occurring again.In terms of breakfast, we apologize for the inconvenience you faced with the payment process and the quality of the hot dishes. We will review our breakfast procedures to ensure a smoother and more enjoyable experience for our guests.Your positive comments about the quality of bedding and the friendly, quick, and efficient welcome are appreciated, and we are pleased to hear that these aspects of your stay met your expectations.We truly value your feedback, and we assure you that we are taking immediate actions to address the issues raised. If there's anything else you'd like to share or discuss, please feel free to contact our guest services team at Wyndham Singapore.We hope you will consider giving us another opportunity to serve you and provide you with the exceptional experience we strive to offer.Sincerely,

8/10 - Tốt

John

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good hotel, except for one day out of 4, lift breakdown. Room service knocked on door at 6.30 at night. Why not during the day?
Lưu trú 4 đêm vào Tháng 2, 2024
Guest Services Team trả lời vào 19/02/2024
Dear Mr John,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our hotel and apologize for any inconvenience you experienced during your stay.We sincerely regret the inconvenience caused by the lift breakdown on one day of your stay. Technical issues can occur unexpectedly, and we understand the impact it may have had on your experience. Our maintenance team is diligently working to address and resolve such issues promptly to ensure the comfort and convenience of our guests.Regarding the room service incident at 6:30 PM, we apologize for the timing of the visit. Our standard practice is to schedule room service during the day to avoid inconveniencing guests during their evenings. We will review our procedures to ensure that such occurrences are minimized in the future.We truly value your feedback as it helps us identify areas for improvement.Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a flawless experience.Warm Regards,Shiela

2/10 - Tồi

Akio

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 2, 2024
Shiela -Guest Services Team trả lời vào 20/02/2024
Dear Mr Akio,Thank you very much for taking the time to rate about your experience at our Hotel.''If there’s anything specific you’d like to see more of, please don’t hesitate to let us know.”Warm regards,

2/10 - Tồi

Jessie

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Turned up - lift and room renovations were taking place, couldn’t rebook somewhere else. Was told work would take place from 9am - 6pm. A toddler isn’t great for loud sounds while adjusting to time difference and napping. Construction started various time around 8am to 7pm. Spent good money to be at home on the tools, well it sounds that way anyway. On top of that, the internet was slow and would cut out while on your phone and tv would freeze. Wouldn’t recommend a stay.
Lưu trú 7 đêm vào Tháng 2, 2024
Guest Services Team trả lời vào 19/02/2024
Dear Mr Jessie,We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. In order to serve you better; we are in the midst of room renovation to serve our guests better in the near future. We hope to make things right and look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,Shiela

8/10 - Tốt

Becky

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
14th to 16th floor are renovating and one of the lift is not working. There is noise during 9am to 5pm, and it takes longer time to wait for the lift.
Lưu trú 3 đêm vào Tháng 2, 2024
Guest Services Team trả lời vào 19/02/2024
Dear Miss Becky,Thank you for taking the time to share your feedback regarding the noise disturbance caused by our ongoing renovations. We sincerely apologize for any inconvenience this may have caused during your stay.We understand that a peaceful environment is crucial for our guests, and we regret that the construction noise fell short of your expectations. Please know that we are actively working to minimize any disruptions and complete the renovations as swiftly as possible to enhance the overall guest experience.Your feedback is invaluable to us, and we appreciate your understanding as we strive to improve our facilities. If you have any specific concerns or if there's anything else we can do to make your stay more comfortable, please do not hesitate to reach out to our We hope to have the opportunity to welcome you back in the future, providing you with a more enjoyable and tranquil experience.Warm regards,Shiela

10/10 - Xuất sắc

KEIKO

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 2, 2024
Guest Services Team trả lời vào 19/02/2024
Dear Mr/Ms Keiko,Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,Shiela

8/10 - Tốt

Maritess

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 2, 2024
Guest Services Team trả lời vào 19/02/2024
Dear Mr/Ms Maritess,Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,Shiela

10/10 - Xuất sắc

Duane

Lưu trú 8 đêm vào Tháng 2, 2024
Sha trả lời vào 20/03/2024
Dear Mr/Ms Duane,Thank you again for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we cannot wait to exceed your expectations every time you choose us. We looking forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm RegardsShahiraGuest Service Team

8/10 - Tốt

Bayarmunkh

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Pool is nice
Lưu trú 4 đêm vào Tháng 2, 2024
Guest Services Team trả lời vào 19/02/2024
Dear Mr/Ms Bayamunkh,Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,Shiela

10/10 - Xuất sắc

Leah

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I was happy with the location of the hotel because it was within walking distance from my meeting venues. And of course shopping areas and dining locations. I am happy with the service rendered by your staffs. Everyone was very friendly. Please do continue your good customer service and cleanliness of the hotel.
Lưu trú 2 đêm vào Tháng 2, 2024
Guest Services Team. trả lời vào 19/02/2024
Dear Miss Leah, Thank you for taking the time to leave us a review.We appreciate your feedback and are delighted to know you enjoyed stay with us.Your satisfaction is our top priority, and we look forward to serving you again. Warm regards,Shiela

8/10 - Tốt

muneyuki

Lưu trú 1 đêm vào Tháng 2, 2024
Guest Services Team trả lời vào 19/02/2024
Dear Mister/ Miss Muneyuki,Thank you for taking the time to leave us a review.We appreciate your feedback and are delighted to know you enjoyed stay with us.Your satisfaction is our top priority, and we look forward to serving you again. Warm regards,Shiela

8/10 - Tốt

Gil

Lưu trú 2 đêm vào Tháng 1, 2024
Sha trả lời vào 20/03/2024
Dear Mr/Ms GilThank you again for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we cannot wait to exceed your expectations every time you choose us. We looking forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm RegardsShahiraGuest Service Team

10/10 - Xuất sắc

Christian

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Kompetentes freundliches zuvorkommendes Personal. Nachdem das Hotel in die Jahre gekommen ist, wird es im Moment renoviert. Man war bemüht, rechtzeitig und proaktiv darauf hinzuweisen. Wir durften bereits eines der renovierten Zimmer nutzen. Für meine Begriffe hat man ein schönes aber nur bedingt zweickmäßiges Zimmer realisiert Mir persönlich fehlte z.B. ein Schrank und das sonst übliche - Kaffee / Tee Set
Lưu trú 2 đêm vào Tháng 1, 2024
Guest Services Team trả lời vào 19/02/2024
Dear Mr Christian,Dear Mr/Ms Thank you for your rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,Shiela

6/10 - Được

Masahiko

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
とにかく施設が古い。だからあまり清潔感は出しようがない。でも周りはもっと圧倒的に高いのにこの値段なら仕方ない。肌感で言うとパリやロンドンと同じ感じ
Lưu trú 2 đêm vào Tháng 1, 2024
Avie trả lời vào 06/02/2024
Dear Masahiko,We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. In order to serve you better; we are in the midst of room renovation to serve our guests better in the near future. We hope to make things right and look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regards,AvieGuest Services Team

8/10 - Tốt

Ma Cielito

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was close to everything staff was polite and very helpful housekeeping was great
Lưu trú 2 đêm vào Tháng 1, 2024
Mala trả lời vào 29/01/2024
Dear Mr.Ma Cielito,Thank you for your kind feedback. It is very much appreciated. Pleasure to know that you will use us again in the future. Great to know that our team was able to look after you during your recent stay with us. We look forward to welcoming you back to stay with us at the Wyndham Singapore in the very near future.Warm regards Premala Guest Services Team.

4/10 - Kém

KUMIKO

Lưu trú 3 đêm vào Tháng 1, 2024
Jennifer trả lời vào 20/03/2024
Dear Mr.Kumiko,Thank you very much for taking the time to write about your experience at the Hotel. It is very much appreciated. We look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm RegardsJennferGuest Services Team

6/10 - Được

Hao

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Not very quiet. Shower head doesn't have hot water or it's too hot sometimes.
Lưu trú 3 đêm vào Tháng 1, 2024
Mala trả lời vào 30/01/2024
Dear Mr.HaoWe're sorry to hear that you had a negative experience at our hotel. We understand how frustrating this can be. We thank you for your patience and apologize for any inconvenience caused. In order to serve you better, we are in the midst of renovating our guest rooms to serve our guests better in the near future. We hope to make things right and look forward to welcoming you back to stay with us at the new look of Wyndham Singapore in the very near future.Warm regardsPremalaGuest Services Team.

8/10 - Tốt

William

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Tired but being renovated hotel in great location, and prices to reflect this. Stayed twice.
Lưu trú 1 đêm vào Tháng 1, 2024
Mala trả lời vào 29/01/2024
Dear, Mr.William,We appreciate your feedback and are delighted to know you enjoyed stay with us.Your satisfaction is our top priority, and we look forward to serving you again soon.Warm regards,PremalaGuest Services Team.

10/10 - Xuất sắc

YUKARI

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
建物は古めでしたが清潔で、スタッフも親切•丁寧でした。交通の便が良く観光しやすかったです。
Lưu trú 4 đêm vào Tháng 1, 2024
Mala trả lời vào 29/01/2024
Dear, Mr.Yukari,Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!Warm regards,PremalaGuest Services Team.

8/10 - Tốt

KATSUO

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Mala trả lời vào 29/01/2024
Dear, Mr.Katsuo,Your feedback made our day! We are ecstatic to hear that you had a great time at Panninsulla Excelsior Wyndham Hotels. We can’t wait to welcome you back for another fantastic experience.Warm regards,PremalaGuest Services Team.

8/10 - Tốt

Stephanie

Thích: Sạch sẽ, nhân viên & dịch vụ
Property a bit out dated but it is currently being refurbished which is great look forward to seeing the new updated rooms
Lưu trú 5 đêm vào Tháng 1, 2024
Mala trả lời vào 29/01/2024
Dear, Ms.Stephanie,Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!Warm regards,PremalaGuest Services Team.

10/10 - Xuất sắc

MONA

Lưu trú 3 đêm vào Tháng 1, 2024
Mala trả lời vào 29/01/2024
Dear, Mona,Your feedback made our day! We are ecstatic to hear that you had a great time at Panninsulla Excelsior Wyndham Hotels. We can’t wait to welcome you back for another fantastic experience.Warm regards,PremalaGuest Services Team.

10/10 - Xuất sắc

John

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 1, 2024
Mala trả lời vào 29/01/2024
Dear, Mr.John,We appreciate your feedback and are delighted to know you enjoyed stay with us.Your satisfaction is our top priority, and we look forward to serving you again soon.Warm regards,PremalaGuest Services Team.

8/10 - Tốt

RYUICHI

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 1, 2024
Mala trả lời vào 29/01/2024
Dear Mr.Ryuichi,Thank you for the 4/5 rating.We’re really grateful and appreciate you taking the time to share your rating with us.”Warm regards PremalaGuest Services Team.