2/10 - Tồi
Colette
Đi cùng gia đình
05/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The first day I was here I had breakfast. It’s from 7-10 am. I went at 7 so everything was fresh. The eggs were cold and the potatoes were overly salted. I let the server know about the eggs, he looked me dead in the eyes and said “I don’t care about your feelings” and walked away.
The third day, my door wouldn’t lock. I called the front desk, waited 20 minutes, called again, and then went downstairs. The latch where the door locks was broken off and the door panel wasn’t lit up as “door on, guest here” like the other rooms were. I asked housekeeping since they were a room over from mine how to get my door locked. They said “That door doesn’t lock but there’s a camera on it. So that’ll be fine.” I went downstairs and spoke to two receptionists; they informed me to leave my bags and come back in a few hours. I said “I prepaid over $2,000 for a hotel room. I’ve been here for 3 nights. I’m going out for the day and need to put my belongings in a locked room.”
On the website they state they have foam pillows upon request. I asked them 3 times for a pillow, because the one in my room was very stiff and I had neck aches for 4 days. I never received a foam pillow even though it’s stated on the website, they’re available upon request.
I was also charged for 7 days, and I stayed for 6 days. They refuse to refund me the $290 for the 7th day.
Colette
Lưu trú 7 đêm vào Tháng 7, 2025
