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"Staff room service over the top "

"The good - very unique and quaint location, and convenient (right off main road, ski rental and local minimart across the road and 5 min walk to the gondola). Historic building with lots of interesting local ski history. Rooms are renovated with a nice chic style and were clean. Sauna was a highlight. The not so good - for the price expect much much better service. Check-in was unhelpful and uninspiring at best. Zero property information provided upon check-in, and questions were answered with short unhelpful comments. I filled out the electronic check-in form as requested by email before arriving and selected to pay for garage parking, but was asked to park myself in the open air parking area (resulting in having to dig out the car from 3 ft of snow later in the trip). Was also made aware that we did not have half board (dinner included) during check-in, and then spent the next few minutes trying to make dinner reservations last minute (not much was available expect the local pizza place), only to eventually find proof that we had paid for half board and have the receptionist finally agree that we did have half board included. Worst part of the trip was when the local authorities shut down all road access in and out of Stuben with one hour notice. Hotel found out the roads were being closed and did not attempt to contact us, resulting in us missing our international flight the next day. When approached about what happened the hotel staff was completely unapologetic. "

"Everything top notch. Great breakfast buffet; nearby lift"

"Good sized room, excellent breakfast and dinner/bar area. Friendly staff. Convenient shuttle or short walk to the lift. We missed the sauna but it looked nice. "

"The rooms was very clean. Stuff very friendly and food was brilliant "

"Staff was awesome! Room clean and perfect. Very comfortable. Breakfast included and it was everything you could ever want. Location perfect. Loved it all !!!"

"Room clean and comfortable. Main pleasure was that it was so quiet. Easy to get to nearby ski lift."

"Excellent breakfast and a wonderful sauna. The staff were all very friendly and helpful. I appreciated the free ski & boot storage at The Great Valluga ski shop, which also had very friendly and helpful staff. "

"Sadly we were very disappointed as no one was at reception to check in at 1pm we had to find someone. The room was very hot with no air conditioning. The room charge was €168 for a single occupancy & when I included my wife who joined me they added €120. Other hotels offer greater value for money & don’t rely on an old reputation for being the hotel to be in! "