Hồ bơi ngoài trời

Nhận xét về Peninsula Hotel Danang

5 out of 5
Peninsula Hotel Danang
84 Võ Nguyên Giáp, P.Mân Thái, Q.Sơn Trà, Đà Nẵng

Nhận xét

9,2

Tuyệt vời

Đánh giá 10 - Xuất sắc. 149/211 nhận xét" "
Đánh giá 8 - Tốt. 46/211 nhận xét" "
Đánh giá 6 - Được. 11/211 nhận xét" "
Đánh giá 4 - Kém. 3/211 nhận xét" "
Đánh giá 2 - Tồi. 2/211 nhận xét" "

9,4/10

Sạch sẽ

9,4/10

Nhân viên & dịch vụ

9,2/10

Tiện nghi, dịch vụ

9,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Van Hanh

Lưu trú 2 đêm vào Tháng 5, 2023
Guest Experience Manager trả lời vào 26/05/2023
Kính chào chị Hạnh,Thật vui khi biết được rằng chị đã có những trải nghiệm tuyệt vời cùng Peninsula Hotel Đà Nẵng. Sự hài lòng của chị là lời khẳng định tốt nhất cho những nỗ lực của toàn thể CBNV Peninsula. Chúng tôi vẫn trên con đường phát triển dịch vụ để ngày càng làm hài lòng khách hàng.Hy vọng rằng sẽ sớm có cơ hội gặp lại chị HạnhTrân trọng!Từ đội ngũ Peninsula Hotel 3

10/10 - Xuất sắc

Joseph

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent staff with fabulous service. Immaculately clean. People couldn't be friendlier and the beach and ocean views were stunning@
Lưu trú 5 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Vincent

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Awesome stay,, love the everything!
Lưu trú 2 đêm vào Tháng 5, 2024

8/10 - Tốt

Daiki

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 5, 2024

8/10 - Tốt

Yuki

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
ビーチの近くで周囲にはあまり何もありません。静かさを求めてきました。施設も綺麗で、ご飯も美味しかった。ただ昼ごはんが周囲にシーフードと韓国料理しか見つけられなかったです。おそらく大人数でワイワイと行くのにいいホテル。 私の目的はプールでしたが、人数の割には小さすぎたように思います。以下の張り紙をして欲しい。 1.プールのなかに痰や唾を吐かない。痰や唾が浮いていました。実際、吐いている現場を見ました。 2.飛び込まない。小さなプールなのにいきなり飛び込まれるので、頭から水を浴びました。コンタクトレンズをしているので困りましたし、そもそも危険です。 3.ジャンプしない。上記と同様の理由です。 4.大声を出さない。多少のことは仕方がないとはいえ、あまりに度を超えた大声はどうかと思います。 真剣にゴーグルをつけて泳ぐ方が多かったですね。リゾートでの過ごし方はいろいろですが、静かにのんびりしたい人は目的がちょっと違うかもしれないです。朝の6時や夜の7時に行っても団体さんがいらっしゃって、いつも混んでました。 あとはフロントは人に寄るのでしょうが、あまり英語は通じないです。自分が選んだプランも覚えてなかったため、ラウンジやアフタヌーンティの説明を求めて、「無料freeですか?」と聞いたら、「freeってどういう意味ですか」と何度も詰問されてしまい、「ああ、お金払うんですね、すみません」と謝ることになり、なんだか非常識な人になったみたいになってしまい、恥ずかしかったです。しかしその他も、いろいろな説明に今でも本当にそうだったのかと疑問が残ることはあります…。 毎日スパのサービスがあるということだったのですが、想像とは違って、サウナかミストが選べるだけで、ジャグジーは使えなかったので、私のプランは風呂なしで、ちょっと残念でした。 エクスペディアのゴールドなので部屋のアップグレードやレイトチェックアウトが可能なはずなのですが、交渉を諦めました。アメリカに在住していたこともあり、私の英語力のせいではないとは思います。
Lưu trú 4 đêm vào Tháng 4, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 08/05/2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

8/10 - Tốt

Nobuyuki, Edogawa

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 08/05/2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

6/10 - Được

Yuki

Đi cùng bạn đồng hành
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
お湯が、ぬるすぎる。 フロントスタッフに英語も通じづらく対応が良くなかった。 プールは過ごした良かった
Lưu trú 2 đêm vào Tháng 4, 2024
Ms. Joey Pham Marketing and Communication Manager trả lời vào 27/04/2024
Dear Valued Customer,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your comments are invaluable, and we appreciate your honesty. Rest assured, we are taking your concerns seriously and will use them as valuable lessons to enhance our services.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,

10/10 - Xuất sắc

daikichi

Lưu trú 2 đêm vào Tháng 4, 2024

4/10 - Kém

Dr Puneet

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was dirty, noisy, inconvenient and congested. Staff was not cooperative at all. We visited as a couple and are very disappointed.
Lưu trú 3 đêm vào Tháng 4, 2024
Ms. Joey Pham Marketing and Communication Manager trả lời vào 27/04/2024
Dear Valued Customer,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your comments are invaluable, and we appreciate your honesty. Rest assured, we are taking your concerns seriously and will use them as valuable lessons to enhance our services.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,

10/10 - Xuất sắc

Tuan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was great! Would recommend this property.
Lưu trú 4 đêm vào Tháng 4, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 22/04/2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

Yusuke

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
いいホテルでした
Lưu trú 4 đêm vào Tháng 4, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 22/04/2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

junko

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staff and clean and spacious room. It was comfortable stay for 9days !
Lưu trú 9 đêm vào Tháng 3, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 22/04/2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

Shaffiq

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quiet. Good service
Lưu trú 4 đêm vào Tháng 4, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 11/04/2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

4/10 - Kém

Manuel Antonio

Đi cùng bạn đồng hành
Didn’t meet expectations
Lưu trú 2 đêm vào Tháng 4, 2024
Ms. Joey Pham Marketing and Communication Manager trả lời vào 08/04/2024
Dear Mr/Ms. Manuel Antonio,We appreciate you bringing your concerns to our attention. Your feedback is incredibly important to us, and we regret that your booking experience did not meet your expectations. The no-show charge is applied in line with our cancellation policy, and it was informed to you accordingly. We are committed to addressing the issues you've raised and will be working diligently to make necessary improvementsThank you for helping us identify areas where we can do better. We hope you'll give us another chance to show you the exceptional service we are capable of providing.Warm regards,

10/10 - Xuất sắc

Jun

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 11/04/2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

Paul

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Heerlijk hotel aan het strand van Da Nang. Rooftop pool en ontbijtruimte met mooi uitzicht.
Lưu trú 3 đêm vào Tháng 4, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 11/04/2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

Nadezda

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very professional, friendly, polite and extremely helpful stuff. Breathtaking view. Delicious food. Highly recommend
Lưu trú 4 đêm vào Tháng 3, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 04/04/2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

2/10 - Tồi

Vicky

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
飯店人員沒有服務熱忱,跟這次旅程住過的Bay Capital Hotel和Cozy Savvy Boutique Hotel的櫃檯,行李員,餐廳人員,健身房人員比起來,Peninsula Hotel的服務人員都不會笑,不友善,不主動. 房間的所有毛巾都很舊還破掉拉鬚,冰箱不冷而且飲料是暖的,請工務進來查看,用雷射溫度計顯示是9.9度,但是飲料是22度...,並且表示所有房間的冰箱都一樣,等他們離開後,我們把冰箱拉出來看,結果冰箱調節溫度在高溫.....難怪飲料都不會冷! 再來是SPA按摩完,按的很不怎麼樣,按摩師還用翻譯軟體跟我要小費,不讓我離開! 最後是點客房餐飲,我重複了3次,對方也複誦無誤,但是送來的餐點有一道湯是錯誤的!致電表達後,是有補送正確湯品來~ 飯店正對面的沙灘很髒,沙質很硬,有腐臭味,必須要走到很遠才能讓小孩玩水玩沙,很可惜~
Lưu trú 2 đêm vào Tháng 3, 2024
Ms. Joey Pham Marketing and Communication Manager trả lời vào 29/03/2024
Dear Valued Customer,We appreciate you bringing your concerns to our attention. Your feedback is incredibly important to us, and we regret that your stay did not meet your expectations. We are committed to addressing the issues you've raised and will be working diligently to make necessary improvementsThank you for helping us identify areas where we can do better. We hope you'll give us another chance to show you the exceptional service we are capable of providing.Warm regards,

10/10 - Xuất sắc

??

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 23/03/2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

Dennis

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 3, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 23/03/2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

6/10 - Được

Gennie

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
No hot water.
Lưu trú 2 đêm vào Tháng 3, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 23/03/2024
Dear Mr/Ms. Gennie,Thank you for sharing your feedback about your recent stay. We're truly sorry to hear about the challenges you faced. Your comments have been shared with our team, and we are actively taking steps to rectify the issues you mentioned. We appreciate your patience and understanding.Guest satisfaction is our top priority, and your review will catalyze positive change. We hope to have the opportunity to welcome you back in the future and offer you an improved experience.Warm regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

Kasahara

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
ホテルは新しく素晴らしいです。 周辺はビーチしかないですが、私達はツアーを手配したり、ホテルでプールや無料アフタヌーンティーを利用したので、充分満喫しました。
Lưu trú 3 đêm vào Tháng 3, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 14/03/2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

8/10 - Tốt

Hiroki

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 14/03/2024
Dear Valued Customer,It warms our hearts to receive your wonderful feedback! Thank you for taking the time to share your experience. We are thrilled to know that our efforts to make your stay exceptional were successful. Your kind words motivate us to continually strive for excellence. We look forward to the pleasure of serving you again in the future.Warm regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

8/10 - Tốt

MAKI

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
朝食のビッフェは種類豊富で美味しかった。またプールも開放感があって良かった。
Lưu trú 2 đêm vào Tháng 3, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 14/03/2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

Tanaka

Lưu trú 2 đêm vào Tháng 3, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 04/04/2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

Yuji

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
ホテルのスタッフは皆さんとても親切で、フレンドリーでした。チェックインの時間は午後2時ですが、午後1時に到着した私たちにチェックインをさせて部屋に入れてくれました。28階のラウンジの朝食は、素晴らしい景色を見ながら食べることができました。部屋からの眺めも素晴らしく、とても満足の行く滞在になりました。ありがとうございました。
Lưu trú 2 đêm vào Tháng 3, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 14/03/2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

Jocelyn S

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall a great experience from the food to the staff. Excellent room and service!!!! Would like to especially commend Quyen in the front desk for being so nice and helpful!
Lưu trú 6 đêm vào Tháng 2, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 08/03/2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

Takashi

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
施設良好、スタッフも親切
Lưu trú 4 đêm vào Tháng 2, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 29/02/2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

8/10 - Tốt

cyn

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our room smelled very bad after clean up, possibly because of the dirty mop.
Lưu trú 3 đêm vào Tháng 2, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 28/02/2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here and we regret that the cleaning did not meet your expectations. We are committed to addressing the issues you've raised and will be working diligently to make necessary improvementsThank you for helping us identify areas where we can do better. We hope you'll give us another chance to show you the exceptional service we are capable of providing.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

8/10 - Tốt

Aashna

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It's a great hotel with beautiful views. Staff is great. However, my only complaint is the bedding - seems a little cheap. You can hear the springs creaking in the mattress and it's not soft either. The blanket and sheets seem low quality.
Lưu trú 4 đêm vào Tháng 2, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 19/02/2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here and we regret that the bedding did not meet your expectations. We are committed to addressing the issues you've raised and will be working diligently to make necessary improvements.Thank you for helping us identify areas where we can do better. We hope you'll give us another chance to show you the exceptional service we are capable of providing.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

ShihYi

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
good
Lưu trú 4 đêm vào Tháng 2, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 19/02/2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

Ailada

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 15/02/2024
Dear Valued Customer,It warms our hearts to receive your wonderful feedback! Thank you for taking the time to share your experience. We are thrilled to know that our efforts to make your stay exceptional were successful. Your kind words motivate us to continually strive for excellence. We look forward to the pleasure of serving you again in the future.Warm regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

UKJIN

Lưu trú 3 đêm vào Tháng 2, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 15/02/2024
Dear Valued Customer,It warms our hearts to receive your wonderful feedback! Thank you for taking the time to share your experience. We are thrilled to know that our efforts to make your stay exceptional were successful. Your kind words motivate us to continually strive for excellence. We look forward to the pleasure of serving you again in the future.Warm regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

8/10 - Tốt

Shih Chieh

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
設備很棒,櫃台服務都很好,但清潔有待加強
Lưu trú 4 đêm vào Tháng 2, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 15/02/2024
Dear Valued Customer,Thank you for taking the time to share your feedback following your recent stay at our hotel. We sincerely appreciate your kind words and are thrilled to hear that you enjoyed your overall experience with us.However, we regret to learn that the cleanliness of our facilities did not meet your expectations. Please accept our apologies for any inconvenience this may have caused. Rest assured, we take your feedback seriously and are committed to addressing the issues you've raised. Our team will be working diligently to make the necessary improvements to ensure a better experience for all our guests.Your valuable feedback helps us identify areas for improvement, and we are grateful for your insights. We hope to have the opportunity to welcome you back in the future and demonstrate the exceptional service we strive to provide.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

Mike

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Skønt sted.
Lưu trú 3 đêm vào Tháng 2, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 15/02/2024
Dear Valued Customer,It warms our hearts to receive your wonderful feedback! Thank you for taking the time to share your experience. We are thrilled to know that our efforts to make your stay exceptional were successful. Your kind words motivate us to continually strive for excellence. We look forward to the pleasure of serving you again in the future.Warm regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

Carol-Anne

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Relaxing stay
Staff were fantastic at this hotel. We had a lovely time here. Our only suggestion would be to include a hand rail for entering into the shallow end of the lovely pool for safety.
Lưu trú 5 đêm vào Tháng 2, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 15/02/2024
Dear Valued Customer,It warms our hearts to receive your wonderful feedback! Thank you for taking the time to share your experience. We are thrilled to know that our efforts to make your stay exceptional were successful. Your kind words motivate us to continually strive for excellence. We look forward to the pleasure of serving you again in the future.Warm regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

8/10 - Tốt

Farhad

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The room was very nice and clean. Afternoon tea 👍 easy to get transportation. I don’t know about the other floor, but the 23,25 floor definitely need air freshener! We can’t wait to get into the elevator.
Lưu trú 2 đêm vào Tháng 2, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 15/02/2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us. We are delighted that you enjoyed your time here and we regret that have something did not meet your expectations. We are committed to addressing the issues you've raised and will be working diligently to make necessary improvements.Thank you for helping us identify areas where we can do better. We hope you'll give us another chance to show you the exceptional service we are capable of providing.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

Noriko

Lưu trú 3 đêm vào Tháng 2, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 15/02/2024
Dear Valued Customer,It warms our hearts to receive your wonderful feedback! Thank you for taking the time to share your experience. We are thrilled to know that our efforts to make your stay exceptional were successful. Your kind words motivate us to continually strive for excellence. We look forward to the pleasure of serving you again in the future.Warm regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

Yamaya

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
good
Lưu trú 4 đêm vào Tháng 2, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 07/02/2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

Lucia C

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 7 đêm vào Tháng 1, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 07/02/2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

CHING INN

Lưu trú 4 đêm vào Tháng 12, 2023
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 07/02/2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

JAY

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 12, 2023
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 01/02/2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

Yves

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Personnel charmant et intentionnée hôtel très propre literie de bonne qualité rien à redire
Lưu trú 8 đêm vào Tháng 1, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 01/02/2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

Sam

Lưu trú 4 đêm vào Tháng 1, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 01/02/2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

Dustin

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything Good ❤️
Lưu trú 3 đêm vào Tháng 1, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 29/01/2024
Dear Valued Customer,It warms our hearts to receive your wonderful feedback! Thank you for taking the time to share your experience. We are thrilled to know that our efforts to make your stay exceptional were successful. Your kind words motivate us to continually strive for excellence. We look forward to the pleasure of serving you again in the future.Warm regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

Juan Carlos

Lưu trú 3 đêm vào Tháng 1, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 29/01/2024
Dear Valued Customer,It warms our hearts to receive your wonderful feedback! Thank you for taking the time to share your experience. We are thrilled to know that our efforts to make your stay exceptional were successful. Your kind words motivate us to continually strive for excellence. We look forward to the pleasure of serving you again in the future.Warm regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

Thi

Lưu trú 5 đêm vào Tháng 12, 2023
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 26/01/2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

MICHAEL

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly and attentive staff. Location was great
Lưu trú 5 đêm vào Tháng 1, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 25/01/2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

Chui Fun Selina

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Luxurious and clean new hotel with amazing view of the sea and 360 view from rooftop pool.
Lưu trú 1 đêm vào Tháng 1, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 24/01/2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 - Xuất sắc

mark, Albuquerque

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We loved the hotel. Breakfast was great. Jake, the bartender at the rooftop bar deserves lavish praise. Super customer service, attentive, great fun to chat with. He's great! Thanks Peninsula Hotel team, and Jake!
Lưu trú 5 đêm vào Tháng 1, 2024
Ms. Joey Pham- Marketing and Communication Manager trả lời vào 24/01/2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang