Thank you for taking the time to let us know your personal feedback regarding your recent stay here in Elegant Suites Westlake. We strive to deliver the best for our guests and it is with truly regret to know that our service failed to meet your expectations during your recent stay. Let me express my sincerest apologize. Please be assured that necessary measures will be observed to avoid future occurrence of such inconvenience. It is our hope that you will give us the opportunity to be of better service to you in the near future. Kind regards,

Dear Mr/Ms. Terence Johnson,Warmest greetings and thank you for choosing us for your recent stay. It is a great honor to read your kind feedback. We are indeed proud of our service standards and delighted that you enjoyed your time with us. Although we are committed to delivering consistently flawless service, it is nevertheless most gratifying to receive such appreciation and acknowledgement from our valued guests.We appreciate your endorsement and hope to see you back soon. Kind regards,Jenny Nguyen – Front Office Manager

Dear Ms. Hee Rim,Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the personalized service and had a positive stay. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards. We certainly look forward to welcoming you back soon for another wonderful experience. Sincerely,Jenny Nguyen – Front Office Manager

Dear Mr. Brian Potter,Thank you for staying at Elegant Suites Westlake during your recent trip in Hanoi. We are glad to know that you enjoyed your stay with us and the associates made some memorable moments. We also appreciate your feedback on your check-out and certainly we will take time to review them. Hope that when selecting a hotel for your next visit to Hanoi, you will consider staying with us again. Sincerely,Jenny Nguyen – Front Office Manager

Dear Mr. Ji Sung Yoon,Thank you for choosing Elegant Suites Westlake and taking the time to review us. We are pleased to read you had an overall pleasant stay and enjoyed our facilities. We strive to provide a pleasurable stay for our guests and your given feedback is very important for us to improve our service standard. Please accept our sincere apologies for the inconvenience which you have experienced with the night street during your recent stay. We hope that you will allow us to welcome you back to our hotel as our valued guest in the future. Sincerely,Jenny Nguyen – Front Office Manager

Dear Mr. Jose De Jesus Gonzalez,It is a pleasure to receive your wonderful feedback. We are happy to know that you had memorable stays and enjoyed the luxury studio room with the delicious breakfast in Camellia Restaurant. Your highlight about out door swimming pool, great Fitness center and Boutique TRE SPA is also highly appreciated.Once again, thank you for your nice recommendation. We hope to have another opportunity to serve you again!Yours sincerely,Jenny Nguyen – Front Office Manager

Dear Ms. Michelle Tra,Warm greetings and thank you for choosing Elegant Suites for your recent stay.We appreciate you taking the time to provide us with your valuable feedback. We are indeed proud of our service standards and delighted that you enjoyed your time with us. Although we are committed to delivering consistently flawless service, it is nevertheless most gratifying to receive such appreciation and acknowledgement from our valued guests. We highly appreciate your endorsement and hope to see you back again. Kind regards,Jenny Nguyen – Front Office Manager

Dear Mr. Yin Chieh Lin,Thank you so much for sharing your impressions after your recent stay at Elegant Suites Westlake.We are delighted to read your positive feedback regarding our beautiful hotel, our nice room. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our servicesWe look forward to welcoming you back for another memorable stay.Sincerely,Jenny Nguyen – Front Office Manager

Dear Mr./Ms. Jin Ho, Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the personalized service and had a positive stay. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards. We certainly look forward to welcoming you back soon for another wonderful experience. Sincerely, Jenny Nguyen - Duty Manager