Dear Ms Thom thank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you.We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always!Your sincerely,Tran ThomCustomer Service Manager"

Dear Mr Khang thank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you.We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always!Your sincerely,Tran ThomCustomer Service Manager"

"Dear Mr MinhThank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you.We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always!Your sincerely,Tran ThomCustomer Service Manager"

Dear Ms/Mr NicholasThank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you.We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always!Your sincerely,Tran ThơmCustomer Service Manager

Dear Ms/Mr HirokoThank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you.We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always!Your sincerely,Tran ThomCustomer Service Manager

Dear Ms/Mr Rolly, Thank you so much for sharing your experiences with VATC SleepPod for your recent stay in Noi Bai Airport, Hanoi, Vietnam. We are very happy to hear your positive words about...... It means alot to us because our main priority is to make our customers feel comfortable.On the other hand, we regret that that you experienced some issues during ... and that made your stay less enjoyable. We will definitely take into account your comment because it helps us to improve our services and maintain the highest levels of customer satisfaction.It is our sincerest hope to have the opportunity to welcome you back in the future for an exceptional stay.Best regard, Tran ThomCustomer Service Manager

Dear Ms/Mr ToshiThank you so much for supporting us and taking the time to share your kind comments. We were very happy to hear your positive feedback by giving us .... points for our sleep pod service. Thats all put smiles on our faces for the rest of the day. However, we are also sorry to hear that your satisfaction had not been fully met yet because of the bathroom facility. For background, there were no plans for a room hire service inside any of the airports in Vietnam until our sleep pods were installed and available for use back in 2014. Unfortunately, there was no space that we could rent and set up an independant bathroom facility for our guests use near to the pods. Whilst the pods are very convenient and comfortable, regretably they cannot have a bathroom service. We apologize for any inconvenience caused in your last stay, but we are now trying to make our service better. We hope in the future, the airport authority will make some renovations and so that we can have space to provide a bathroom service dedicated to our valuable guests. We’d love to have you back anytime, and please tell your friends about us. You can always keep up to date with special offers and events over on our Facebook page. Thank you!Yours sincerelyTran ThomCustomer Service Manager

Dear Ms NancyThank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you.We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always!Your sincerely,Tran ThomCustomer Service Manager

Dear Ms/Mr Juianne,Thank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you.We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always!Your sincerely,Tran ThomCustomer Service Manager

Dear Mr/ Ms SarahThank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you.We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always!Your sincerely,Tran ThomCustomer Service Manager

Dear Ms/Mr Nidia,Thank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you.We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always!Your sincerely,Tran ThomCustomer Service Manager

"Dear .mr/ms Aki,Thank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you.We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always!Your sincerely,Tran ThomCustomer Service Manager"

Dear Ms/Mr Nao,Thank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you.We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always!Your sincerely,TranThomCustomer Service Manager

"Dear mr/ms Anonymous,Thank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you.We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always!Your sincerely,Tran ThomCustomer Service Manager"

"Dear mr/ms Yumi,Thank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you.We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always!Your sincerely,Tran ThomCustomer Service Manager"

"Dear mr/ms Inkyeong,Thank you very much for your stay at VATC SleepPod and taking the time to share your feedback with us. We are sorry that the quality of your stay at VATC SleepPod didnt meet your expectation. All the unpleasantness you have experienced does not reflect the service we wish to offer. As you know the sleep pods are located in the public area of Noi Bai International Airport. There is always some general back ground noise around. The time you stayed with us the airport was under going a renovation programme. We believe the noise of drilling, welding and chiselling machines affected your sleep which was outside of our control but we are so sorry for it.We organized a review of your concern with our staffs. Your feedback has been also shared with VATC SleepPod Team as well as Quality Control Department of Noi Bai International Airport. We ensure that the points raised are dealt with and the noise problem will be fixed very soon.Please accept our sincere apologies for the unfortunate experience you had with this matter at VATC SleepPod. Thank you again for sharing your experience and we hope that you give us another opportunity to better serve you in the future.Best regard,Tran ThomCustomer Service Manager "

Dear Ms/ Mr Yungsoo Thank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you.We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always!Your sincerely,Tran ThomCustomer Service Manager"

"Dear Mr KenjiThank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you.We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always!Your sincerely,Tran ThomCustomer Service Manager"

Dear Ms/Mr Melissa Thank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you.We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always!Your sincerely,Tran ThomCustomer Service Manager"

"Dear Guest's name,Thank you for writing to us here at the VATC SleepPod. We are sorry to hear that your stay at our establishment did not meet your expectations. In the review you marked 2 points for the visa but didn’t give us any extra information to assist us understand your case better. Please accept our most sincere apologies for the unfortunate experience you had with VATC SleepPod. If it is convenient to you, we would be interested to hear more about the details your experience, so that we can deliver a service at the level you and other guests expect. Please feel free to write further to me on the details. We always strive to provide our guests with the highest quality all the time.Yours sincerely,Tran ThomCustomer Service Manager"

"Dear Mr Takuma,Thank you very much for writing such a lovely review about your stay at VATC SleepPod. On behalf of the staff and management of VATC SleepPod we would like to express our special thanks to you for having given us an opportunity to serve. Definitely when you book a room at our property again, we will do our best to provide a better service to you.We look forward to welcoming you back to VATC SleepPod in near future. With warmest wishes as always!Your sincerely,Tran ThomCustomer Service Manager"

"Dear Mr/Ms L Claire,Thank you very much for your stay at VATC SleepPod and taking the time to share your feedback with us. We are sorry that the quality of your stay at VATC SleepPod didnt meet your expectation. All the unpleasantness you have experienced does not reflect the service we wish to offer. As you know the sleep pods are located in the public area of Noi Bai International Airport. There is always some general back ground noise around. The time you stayed with us the airport was under going a renovation programme. We believe the noise of drilling, welding and chiselling machines affected your sleep which was outside of our control but we are so sorry for it.We organized a review of your concern with our staffs. Your feedback has been also shared with VATC SleepPod Team as well as Quality Control Department of Noi Bai International Airport. We ensure that the points raised are dealt with and the noise problem will be fixed very soon.Please accept our sincere apologies for the unfortunate experience you had with this matter at VATC SleepPod. Thank you again for sharing your experience and we hope that you give us another opportunity to better serve you in the future.Best regard,Tran ThomCustomer Service Manager "

"Dear Mr/Ms DeasunThank you very much for choosing to stay at VATC SleepPod and for taking the time to post your review. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.It is a pleasure to learn that you were pleased with your stay with us and we succeeded to make your experience at our property a memorable one. We are looking forward to welcome you back here soon. Warm regards,Tran ThomCustomer Service Manager"

"Dear Mr/Ms John Alner, Thank you so much for sharing your experiences with VATC SleepPod for your recent stay in Noi Bai Airport, Hanoi, Vietnam. We are very happy to hear your positive words It means alot to us because our main priority is to make our customers feel comfortable.On the other hand, we regret that that you experienced some issues during visa and that made your stay less enjoyable. We will definitely take into account your comment because it helps us to improve our services and maintain the highest levels of customer satisfaction.It is our sincerest hope to have the opportunity to welcome you back in the future for an exceptional stay.Best regard, Tran ThomCustomer Service Manager"

"Dear Mr/Ms ErickWe are truly grateful to read your inspiring review! Thank you for taking your time and for trusting us. We're thrilled to learn that you had a great stay with us. It is always our main goal to archive customer satisfaction, so we always strive to deliver high standards and to ensure that all our guests leave with beautiful memories.We hope you will choose to stay with us again on your next visit. Warm regards,Tran ThomCustomer Service Manager"

Dear Mr JunjiThank you so much for staying with us and for this wonderful review. It is with great pleasure that we receive your compliments. Your satisfaction is the most beautiful reward for our staff who works day after day to offer you an irreproachable service.We are looking to welcome you again soon.Warm regards,Huong Trinh,Customer Service Manager

"Dear Mr/Ms MonikaThank you very much for choosing to stay at VATC SleepPod and for taking the time to post your review. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.It is a pleasure to learn that you were pleased with your stay with us and we succeeded to make your experience at our property a memorable one. We are looking forward to welcome you back here soon. Warm regards,Tran ThomCustomer Service Manager"

Dear Mr Junji InukaiThank you so much for staying with us and for this wonderful review. It is with great pleasure that we receive your compliments. Your satisfaction is the most beautiful reward for our staff who works day after day to offer you an irreproachable service.We are looking to welcome you again soon.Warm regards,Huong Trinh,Customer Service Manager

"Dear Ms EricaWe are truly grateful to read your inspiring review! Thank you for taking your time and for trusting us. We're thrilled to learn that you had a great stay with us. It is always our main goal to archive customer satisfaction, so we always strive to deliver high standards and to ensure that all our guests leave with beautiful memories.We hope you will choose to stay with us again on your next visit. Warm regards,Tran ThomCustomer Service Manager"

親愛なる辻淳哉様この度は当館をご利用いただき、またこの素晴らしいレビューをいただきまして誠にありがとうございます。お褒めの言葉をいただき大変嬉しく思います。 お客様の満足は、非の打ちどころのないサービスを提供するために日々働いている当社のスタッフにとって最も素晴らしい報酬です。またのお越しをお待ちしております。敬具、フォン・チンカスタマーサービスマネージャー

Dear Mr David HallThank you so much for staying with us and for this wonderful review. It is with great pleasure that we receive your compliments. Your satisfaction is the most beautiful reward for our staff who works day after day to offer you an irreproachable service.We are looking to welcome you again soon.Warm regards,Huong Trinh,Customer Service Manager

Dear Mr Uchiyama MichiruThank you so much for staying with us and for this wonderful review. It is with great pleasure that we receive your compliments. Your satisfaction is the most beautiful reward for our staff who works day after day to offer you an irreproachable service.We are looking to welcome you again soon.Warm regards,Huong Trinh,Customer Service Manager

Dear Ms Gillian,Thank you for writing to us here at the VATC SleepPod. We are sorry to hear that your stay at our establishment did not meet your expectations. In the review you marked 2.0 points for all but didn’t give us any extra information to assist us understand your case better. Please accept our most sincere apologies for the unfortunate experience you had with VATC SleepPod. If it is convenient to you, I would be interested to hear more about the details your experience, so that we can deliver a service at the level you and other guests expect. Please feel free to write further to me on the details. We always strive to provide our guests with the highest quality all the time.Yours sincerely,Huong TrinhCustomer Service Manager

Dear Ms Jee Eun,We are truly grateful to read your inspiring review! Thank you for taking your time and for trusting us. We're thrilled to learn that you had a great stay with us! It is always our main goal to archive customer satisfaction, so we always strive to deliver high standards and to ensure that all our guests leave with beautiful memories.We hope you will choose to stay with us again on your next visit. Warm regards,Huong Trinh,Customer Service Manager

Dear Mr Hunter, Thank you so much for sharing your experiences with VATC SleepPod for your recent stay in Noi Bai Airport, Hanoi, Vietnam. On the other hand, we regret that that you experienced some issues during your stay and that made your stay less enjoyable. We will definitely take into account your comments, as we always welcome our guests’ feedback since it helps us to improve our services and maintain the highest levels of customer satisfaction.It is our sincerest hope to have the opportunity to welcome you back in the future for an exceptional stay.Best regard, Huong TrinhCustomer Service Manager

Dear Mr Chang Hoon, Thank you so much for staying with us and for this wonderful review. It is with great pleasure that we receive your compliments. Your satisfaction is the most beautiful reward for our staff who works day after day to offer you an irreproachable service. We are looking to welcome you again soon. Warm regards, Huong Trinh,Customer Service Manager

Dear Mr Atsushi,Thank you for your review and for choosing VATC SleepPod for your stay.Your comments have been shared with the VATC SleepPod team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at VATC SleepPod and we hope you choose to create more memories with us whenever your travels bring you back to Hanoi, Vietnam.Warm regards,Huong Trinh,Customer Service Manager

Dear Ms Keiko,Thank you for your review and for choosing VATC SleepPod for your stay.Your comments have been shared with the VATC SleepPod team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at VATC SleepPod and we hope you choose to create more memories with us whenever your travels bring you back to Hanoi, Vietnam.Warm regards,Huong Trinh,Customer Service Manager

Dear Ms Michele,Thank you for your review and for choosing VATC SleepPod for your stay.Your comments have been shared with the VATC SleepPod team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at VATC SleepPod and we hope you choose to create more memories with us whenever your travels bring you back to Hanoi, Vietnam.Warm regards,Huong Trinh,Customer Service Manager

Dear Ms Catherine Marhefka,Thank you for your review and for choosing VATC SleepPod for your stay.Your comments have been shared with the VATC SleepPod team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at VATC SleepPod and we hope you choose to create more memories with us whenever your travels bring you back to Hanoi, Vietnam.Warm regards,Huong Trinh,Customer Service Manager

Dear Mr Alexandra LevyThank you very much for choosing to stay at VATC SleepPod and for taking the time to post your review. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.It is a pleasure to learn that you were pleased with your stay with us and we succeeded to make your experience at our property a memorable one. We are looking forward to welcome you back here soon. Warm regards,Huong Trinh,Customer Service Manager

Dear Ms Yuki,Thank you for your review and for choosing VATC SleepPod for your stay.Your comments have been shared with the VATC SleepPod team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at VATC SleepPod and we hope you choose to create more memories with us whenever your travels bring you back to Hanoi, Vietnam.Warm regards,Huong Trinh,Customer Service Manager

Dear Ms Miriam Wenger,Thank you for your review and for choosing VATC SleepPod for your stay.Your comments have been shared with the VATC SleepPod team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at VATC SleepPod and we hope you choose to create more memories with us whenever your travels bring you back to Hanoi, Vietnam.Warm regards,Huong Trinh,Customer Service Manager

Dear Shozo Kubota,Thank you for your review and for choosing VATC SleepPod for your stay.Your comments have been shared with the VATC SleepPod team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at VATC SleepPod and we hope you choose to create more memories with us whenever your travels bring you back to Hanoi, Vietnam.Warm regards,Huong Trinh,Customer Service Manager

Dear Angus Hind, Thank you so much for staying with us and for this wonderful review. It is with great pleasure that we receive your compliments. Your satisfaction is the most beautiful reward for our staff who works day after day to offer you an irreproachable service.We are looking to welcome you again soon.Warm regards,Huong Trinh,Customer Service Manager

Dear Mr Jalen Kendrick, On behalf of the VATC SleepPod, I would like to send to you our respectful greetings and a sincere thanks for choosing our sleep pod service during your stay in Hanoi.Thank you very much for your honest and candid review of your experience with VATC SleepPod. In the review you marked 4.0 points for the value for money but didn’t give us any extra information to assist us understand your case better. We organized a review of your concern with our receptionist and checked our records. However, we did not see any confusion about prices. We were very sorry to hear that your stay at our sleep pod did not meet your expectation at the price charged. As you may know all services in international airports are quite expensive due to high rentals and operational costs. Room rates at VATC SleepPod including the free snack and drinks are reasonable and competitive. We offer payment for room hire at hourly or whole day package rates to help with the costs. It is possible to rest for a whole day (22 hours) at a price equivalent to just 5 hours rental and we guarantee the lowest whole day package prices for you at Noi Bai International Airport. We hope that you appreciate this aspect of our service but if the issues were other than those mentioned please do clarify further so we may address them and can serve you better in the future. Yours sincerely,Huong Trinh,Customer Service Manager