Family Suite | Minibar, in-room safe, desk, blackout curtains
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Reviews of Hanoi Malo Boutique Hotel

3 out of 5
Hanoi Malo Boutique Hotel
30 Lo Su, Hoan Kiem District, Hanoi

Reviews

8.4

Very good

Rating 10 - Excellent. 86 out of 125 reviews" "
Rating 8 - Good. 8 out of 125 reviews" "
Rating 6 - Okay. 5 out of 125 reviews" "
Rating 4 - Poor. 12 out of 125 reviews" "
Rating 2 - Terrible. 14 out of 125 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Ifechukwu Pious, Desa Park City

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing.
Stayed 3 nights in Mar 2024

6/10 Okay

Kiet

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

2/10 Terrible

Samantha

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Do not stay here.
My friend and I stayed here for two nights and I’m NEVER one to complain. But this was one of the worst experiences. When we arrived they told us that we were being “upgraded” and walked us to a completely different hotel. That hotels AC didn’t work and I went to let the front desk know so we could get moved. It was SO hot in that room, we were miserable. They told me I had to go back to the original hotel to tell them???? I eventually got them to come up to the room to look at it. The man looks at it, tells me it’s broken, tells me to wait there and then I didn’t hear from him for HOURS. Then finally in the middle of the night they moved us BACK to the original hotel. They treated me like I was a child and an Idiot. After reading more reviews i’ve noticed that stuff like this happens a lot. Do not waste your money on this place, you will 100% be able to get more out of your money somewhere else.
Stayed 2 nights in Oct 2023

10/10 Excellent

lisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great location. Good and new room
Stayed 1 night in Sep 2023
Response from ms Rosa on 11 Oct 2023
Dear ms Lisa, We would like to thank you for having chosen our hotel for your stay and for sharing this lovely and encouraging feedback. It is such a pride for all the staff of the hotel to read your comment as their goal was to make your stay the most enjoyable. Rest assured that the team will be made aware of your compliments and recognition. It will be a pleasure to welcome you again soon and create more memorable experiences with you. Warm regards, ms Rosa Hotel Manager

10/10 Excellent

hassan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family had excellent experience with this hotel, the family suite room so big and comfortable for family of 4 members. Ms Rosa hotel manager was super nice and helpful, she treated us like her friends, organized everything for us in Vietnam for 1 months travel. We love ❤️ so much Malo hotel and ms Rosa
Stayed 1 night in Sep 2023
Response from ms Rosa on 11 Oct 2023
Dear mr Hassan, We would like to thank you for having chosen our hotel for your stay and for sharing this lovely and encouraging feedback. It is such a pride for all the staff of the hotel to read your comment as their goal was to make your stay the most enjoyable. Rest assured that the team will be made aware of your compliments and recognition. It will be a pleasure to welcome you again soon and create more memorable experiences with you. Warm regards, ms Rosa Hotel Manager

10/10 Excellent

angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Anh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Clean rooms and spacious for its location. Friendly and welcoming staff.
Stayed 4 nights in Sep 2023
Response from ms Rosa on 11 Oct 2023
Dear mr Anh, We would like to thank you for having chosen our hotel for your stay and for sharing this lovely and encouraging feedback. It is such a pride for all the staff of the hotel to read your comment as their goal was to make your stay the most enjoyable. Rest assured that the team will be made aware of your compliments and recognition. It will be a pleasure to welcome you again soon and create more memorable experiences with you. Warm regards, ms Rosa Hotel Manager

4/10 Poor

eagle

Disliked: Cleanliness
Stayed 5 nights in Sep 2023

4/10 Poor

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is hidden from the road. The sign is invisible. It was hard to find. The path to the hotel is narrow and dirty. The rooms had insects and roaches. One of the rooms did not have soap. The hotel did not have dining facility. We were escorted to eat breakfast in another hotel. The price is high for such a hotel -- $20 per night is more reasonable than I had paid to reserve it.
Stayed 1 night in Jul 2023

2/10 Terrible

Yun Lung

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Mr Luc-receepton on 21 Jul 2023
Good afternoon, Mr Yun Lung Chowthank you for spent you time to stay at our hotel,and really so sorry about the bad experience which you had at our hotel. i would like to have some feed from you to improve the service as well as hotel, thank you so much and have a gread day, sir

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
i arrived in the early hours of the morning, and the check-in was not particularly welcoming. I realise she wanted to get to sleep, but no information or advice was given to me. Lots of building work going on, and a loud generator was close to my outer wall, so quite noisy. No other information regarding the area or any local maps provided. I did not feel particularly welcome. But was clean and tidy, and room was quite nice.
Stayed 2 nights in May 2023

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet property close to the river, however quite difficult to find as it’s down an alleyway. The room was nice and had a mini fridge and soaps for the shower etc. Staff were very helpful with booking a taxi to the airport
Stayed 2 nights in May 2023

4/10 Poor

Pia

Travelled with group
Disliked: Property conditions & facilities
Rooms not what it looks like in the pictures. Old and run down. Room and lifts smelt damp. Beds old and not comfortable
Stayed 2 nights in May 2023

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel and great location, staffs so friendly and helpful…
Stayed 1 night in Apr 2023
Response from ms Rosa on 10 May 2023
Dear Peter, I would like to share our gratitude with you for choosing and staying at our hotel. Having a chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Sincerely, Ms Rosa - Hotel Manager

10/10 Excellent

tran

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful family room, good location, friendly staffs , ms Rosa arranged my family for great trip to Halong bay...Great service and staffs
Stayed 1 night in Apr 2023

10/10 Excellent

tran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had wonderful stay with big family suite room, we had great stay , great service, thank you so much for wonderful stay. Ms Rosa was nice manager
Stayed 1 night in Apr 2023
Response from ms Rosa on 10 May 2023
Dear mr Tran, I would like to share our gratitude with you for choosing and staying at our hotel. Having a chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Sincerely, Ms Rosa - Hotel Manager

10/10 Excellent

peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from ms Rosa on 10 May 2023
Dear mr Peter, I would like to share our gratitude with you for choosing and staying at our hotel. Having a chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Sincerely, Ms Rosa - Hotel Manager

10/10 Excellent

linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, friendly staff, value for money
Stayed 1 night in Apr 2023

2/10 Terrible

ERIC

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This is a 2 star hotel.
Stayed 3 nights in Apr 2023
Response from ms Rosa on 10 May 2023
Dear Eric, I would like to share our gratitude with you for choosing and staying at our hotel. Having a chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Sincerely, Ms Rosa - Hotel Manager

10/10 Excellent

John, Monona

Stayed 1 night in Apr 2023
Response from ms Rosa on 10 May 2023
Dear Johni, I would like to share our gratitude with you for choosing and staying at our hotel. Having a chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Sincerely, Ms Rosa - Hotel Manager

2/10 Terrible

Phuong

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stay away from this place
Stayed 1 night in Mar 2023

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our family of four were given a free upgrade to a larger suite upon arrival. The room had all of the basics with additional toiletries. The air conditioners worked well and the room and beds were clean. Even though the entrance is hidden away the hotel is in a convenient area of the Old Quarter. I felt that this was a great value for the price.
Stayed 1 night in Mar 2023
Response from ms Rosa on 10 May 2023
Dear Jamie, I would like to share our gratitude with you for choosing and staying at our hotel. Having a chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Sincerely, Ms Rosa - Hotel Manager

4/10 Poor

John

Travelled with group
Got room in the 7th floor. Lift available only till the 6th floor. Also the property has a narrow entrance through a shady area.

2/10 Terrible

Diana, San Jose

Stayed 1 night in Mar 2023

10/10 Excellent

Margaret

Stayed 1 night in Feb 2023
Response from ms Rosa on 10 May 2023
Dear Magaret I would like to share our gratitude with you for choosing and staying at our hotel. Having a chance to welcome you and to be a part of your trip in Hanoi was such an honor we had. Happily, at our hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at our hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Sincerely, Ms Rosa - Hotel Manager

6/10 Okay

Christopher

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was not the property advertised on the Hotels.com website. When we arrived, we couldn’t find it! There was a construction site operating on Lo Su Avenue right in front of the hotel. What we enjoyed was the helpful and friendly staff, the large two rooms we occupied and the affordability. Fortunately, we spend three days at Ha Long Bay and the Malo was a safe and affordable place to keep our excess luggage. The people were great but the property needs A LOT!! Of attention to become a desired destination hotel.
Stayed 6 nights in Feb 2023

10/10 Excellent

melanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staffs, very good service...hotel near hoàn kiếm lake

10/10 Excellent

linemoel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Hayat

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad, Very old full of mold
I have been traveling for 25 days, I have been in many hotels, I was in 3 hotels in Hanoi and this one was the worst ever in all the hotel I went in my life! This place is UNHEALTHY! Its full of mold in the room and in the bathroom. I got to the hotel really lat after 11pm, so I couldn't change it, but I couldn't sleep all night because I couldn't breath from the mold.. its a Very old hotel.. trying to be clean.. but its not because the air isnt clean, the bathroom is very old and full of mold too. I slept only 2 hours all night with a shirt on my facr so I breath something other thatn mold. Couldn't wait untill the morning to leave!
Stayed 1 night in Feb 2023

10/10 Excellent

le

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was so nice and lovely, the staffs very friendly and professional, hotel arranged great trip to Halong bay with Dragon bay cruise, hotel near Hoankiem lake, very good location... the

10/10 Excellent

tran

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

TRAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Khách sạn đẹp, nv dễ thương
Stayed 1 night in Jul 2022

10/10 Excellent

vietdung

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had loverly stay, ms Rosa organized great trip to haling bay and sapa….
Stayed 1 night in Aug 2022

10/10 Excellent

lisa

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
We had excellent stay at hotel, good room, goood service and great location, very professional staffs…
Stayed 1 night in Aug 2022
Response from aq on 26 Oct 2022
Dear Sir/Madam, Thank you so much for your great review. We are looking forward to welcoming you next time at our hotel. See you soon and kind regards, Mr James - Hotel Manager

10/10 Excellent

phan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staffs, good hotel and great location. We loved our 701 room, big, beautiful and clean
Stayed 1 night in Jul 2022

10/10 Excellent

vietdung

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good lovely hotel nearby the lake. Room so spacious and beautiful, ms Rosa was super helful
Stayed 1 night in Jul 2022

10/10 Excellent

lý

Liked: Staff & service, amenities, property conditions & facilities
Staffs are friendly,
Stayed 1 night in Jul 2022

10/10 Excellent

Hanah, Jakarta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Bon sejour, tres febrile employee’s, bon service, tres gentil service
Stayed 1 night in Aug 2020

10/10 Excellent

Minhoo, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities
Great 3 star hotel nearby the Hoankiem lake with good service. Room and staffs were lovely
Stayed 1 night in Aug 2020

10/10 Excellent

Lilipham, Shanghai

Travelled with family and small children
Liked: Cleanliness, staff & service
Khach San dep, Nhan vien de thuong, than thien, vi tri Trung tam
Stayed 1 night in Aug 2020

10/10 Excellent

Singapore, Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Room was big, lovely and spacious, good breakfast and lovely staffs, we hope to come back this hotel again
Stayed 1 night in Aug 2020

10/10 Excellent

Minhgang, Nhatrang

Liked: Cleanliness, staff & service, property conditions & facilities
Khách sạn đẹp, nhân viên dễ thương, thân thiện . Chúng tôi sẽ quay trở lại
Stayed 1 night in Aug 2020

10/10 Excellent

Minhhang, Vũng tàu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Khách sạn đẹp, nhân viên dễ thương, phong to rộng, khách sạn tổ chức tour halong, sấp, Ninhbinh với giá cả ưu tiên và chất lượng tuyệt vời. Cảm ơn nhiều
Stayed 1 night in Jul 2020

10/10 Excellent

Lisa, Malina

Liked: Cleanliness, staff & service, property conditions & facilities
The room was big, lovely and spacious. The staffs were friendly and helpful, hotel near Hoan Kiem lake
Stayed 1 night in Jul 2020

10/10 Excellent

Hanah, London

Liked: Cleanliness, staff & service, property conditions & facilities
Room was lovely and spacious, good breakfast, good staffs
Stayed 1 night in Jul 2020

10/10 Excellent

Stephen, Lise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you so much for lovely stay. We had lovely experience with Hanoi malo Boutique hotel
Stayed 1 night in Jul 2020

10/10 Excellent

Minhly, Hoian

Liked: Cleanliness, staff & service, property conditions & facilities
Khách sạn đẹp, mới, phòng to, rộng, nhân viên dễ thương, thân thiện và chuyen nghiệp
Stayed 1 night in Jul 2020

10/10 Excellent

Line, Saigon

Liked: Cleanliness, staff & service, property conditions & facilities
Khách sạn rộng, đẹp, nhận viên thân thiện, thực sự hài lòng
Stayed 1 night in Jul 2020

10/10 Excellent

Lilna, Singapore

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Khách sạn đẹp, trung tam, nhận viên dễ thương quá
Stayed 1 night in Jul 2020

10/10 Excellent

Lean, Hochiminh

Liked: Cleanliness, staff & service, property conditions & facilities
Chung toi co một kỳ nghỉ tuyệt vời. Phòng rộng, đẹp, nhận viên dễ thương, thân thiện,
Stayed 1 night in Jul 2020