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"Overall was okay. Just everything so old. The bath towels and bed sheets look old and turned in darkness. Luckily I bought my own towels. "

"Great breakfast buffet, awesome service, clean rooms, my balcony was facing right in front of the beach. Had a wonderful time with the family for spring break! "

"Great location. Awesome staff. Would stay there again."

"Super convenient location, we walked from the airport to the hotel and stayed for one night to catch our next international flight early in the morning. There is a lot of options for food around and the rooftop bar/pool is really nice. The only down side I would say is that the pool closes at 8pm! But it’s a great place to stay while travelling. "

"Great and he,Paul staff but unfortunately bed room sheets weren’t very clean"

"It is very sad that I'm having to leave a very poor review for the Hyatt Regency in Da Nang. We stayed there for 5 days and 4 nights, with kids. The following are our main issues with it: 1. Staff Attitude: We were one of the few Indian families on the property that weekend. The staff constantly were particularly rude with us right from checkin. They were impatient, and dismissive of our requests. We arrived at 2:15pm and requested for room availability at 2:45pm because we needed to take an urgent work call. The reception staff flatly refused to give us access to the room before 3pm checkin time. No effort was made to accommodate the request in any way, no checking with housekeeping. Overall, the hotel and the staff have a clear preference on which guests they prefer to serve. During our whole stay, in multiple instances, staff looked completely disinterested to respond to any requests by the poolside, there were no smiles, no greetings, no warmth. This is very different from our previous experiences in other hotels and resorts in Vietnam. We were actually quite shocked! 2. Slow Service: We were left waiting for food and drinks for over an hour each time. We understand that the hotel was quite full, but such slow service despite repeated reminders was really frustrating, especially when we had kids who were really hungry. I would not reccommend this hotel for your next stay! Stay away!"

"Very well located to explore the Old Quarter. Staff were helpful and friendly and took quick action to resolve a very minor concern. An ideal base for a first Hanoi stay."

"We have a nice view from the 40th floor but the balcony door doesn't closed so we can hear the music noise from the beach. The TV internet doesn't work. We ask for the iron board on the first day but never got one (total 5 days we were there). "

"Very helpful and friendly staff. Nice quiet location off the Main Street. "