2/10 - Tồi
Khách đã xác thực
16/03/2024
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A lady in the front desk ruined my stay. When I asked check in, she straight up, asked me the reservation number. Since I expected my name or ID as usual for typical hotel check in that I have done for the past 40 years, I politely asked her to look up by my name instead. She said that they didn't have the correct information passed from Expedia, she needed to see my reservation number.
For the first time in my life to grab the reservation number for hotel check in, I had to open up my Expedia app and showed her my itinerary. She starred and read through my whole itinerary, with which I felt very uncomfortable and felt som kind of discrimination. She was absolutely rude.
As soon as I got in the room, I immediately contacted Expedia to check if they actually didn't give the correct information to hotel. Expedia contacted a hotel right away and confirmed that hotel had had my name with reservation confirmed, etc. So, obviously this woman gave me a terrible welcoming on purpose for some reason, which ruined my whole stay and made me feel awful and felt unsafe since then.
Room is tiny and much smaller than the picture. Bathroom shower has no curtain or door, so water during the shower splashed all over the place on the floor, which makes the whole floor very slippery. Very dangerous, especially if you travel with kids. No gym nor laundry facility. I wouldn't recommend this hotel to anyone.