Ngoại thất

Nhận xét về Hilton Garden Inn Atlanta Midtown

3 out of 5
Hilton Garden Inn Atlanta Midtown
97 10th Street NW, Atlanta, GA

Nhận xét

7,6

Tốt

Đánh giá 10 - Xuất sắc. 48/105 nhận xét" "
Đánh giá 8 - Tốt. 18/105 nhận xét" "
Đánh giá 6 - Được. 16/105 nhận xét" "
Đánh giá 4 - Kém. 13/105 nhận xét" "
Đánh giá 2 - Tồi. 10/105 nhận xét" "

8,2/10

Sạch sẽ

7,8/10

Nhân viên & dịch vụ

7,2/10

Tiện nghi, dịch vụ

7,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Alice

Thích: Nhân viên & dịch vụ
I would like to commend Miss Bernice for getting me coffee before opening hours and being attentive and kind.
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 15/05/2024
Alice, thank you for your wonderful review of the Hilton Garden Inn Atlanta Midtown. Miss Bernice will be delighted to hear your kind words. We take pride in our team and are thrilled to know you had such a positive experience. Looking forward to welcoming you back!

10/10 - Xuất sắc

Dwayne, Brookville

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 15/05/2024
Thank you for the excellent rating, Dwayne!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hilton Garden Inn Atlanta Midtown! We look forward to hosting you again soon.

10/10 - Xuất sắc

Kathrin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Traffic noise from the close highway is recognizable in the room with street view.
Lưu trú 4 đêm vào Tháng 5, 2024
Customer Service trả lời vào 12/05/2024
Kathrin, we appreciate your feedback. We understand you noticed some highway sounds during your stay. In the future, we certainly can try to accommodate your preference for a quieter room location. Thank you for choosing Hilton Garden Inn Atlanta Midtown and we hope to welcome you back in the peaceful environment you deserve.

4/10 - Kém

Shereka

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The valet staff were so rude
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 06/05/2024
Shereka, it's regrettable to hear your experience with our valet service did not meet expectations. All of us believe in treating guests with utmost respect and care, and will address your feedback with the relevant team members to improve future guest interactions. We hope you will consider returning and giving us an opportunity to provide you with a better experience.

4/10 - Kém

Stuart

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
No conditioner in shower TV didn’t work Front desk not especially helpful Wake-up call didn’t call
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 06/05/2024
Stuart, we regret to hear about the issues encountered during your stay. Concerns regarding essential amenities, television functionality, and our team's service have been registered. Additionally, we're sorry for the inconsistency with your wake-up call. This feedback is valuable and will help us to improve and provide a better experience in the future. Thank you.

10/10 - Xuất sắc

JOANNE

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great staff!
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 04/05/2024
Joanne, it's wonderful to learn that you had a positive encounter with our team members at Hilton Garden Inn Atlanta Midtown. We strive to create a welcoming environment and are pleased to know we achieved this during your stay. Looking forward to hosting you again in the future!

10/10 - Xuất sắc

Jason

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everyone was fantastic. The valet folks were great even though the charge is $50 they did a great job.
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 04/05/2024
Jason, we're thrilled to hear about your positive experience at Hilton Garden Inn Atlanta Midtown. Your appreciation of our valet team members will surely motivate them further. We look forward to welcoming you back on your next visit to Atlanta.

8/10 - Tốt

Rahawne

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Na
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 22/04/2024
Thanks for the 4/5 rating, Rahawne!We're happy you had such a lovely stay at Hilton Garden Inn Atlanta Midtown! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 - Xuất sắc

peter, Saint Louis

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 20/04/2024
Peter, it's gratifying to know you had such a positive experience at Hilton Garden Inn Atlanta Midtown. We're delighted you chose to stay with us and look forward to welcoming you again on your next visit to the city.

4/10 - Kém

Ironsure

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 12/04/2024
Ironsure, thank you for your rating. Improving our service quality and guest satisfaction is a continuous process, and feedback like yours is valuable for us. We hope to have an opportunity in the future to better serve you and provide a more satisfactory experience.

6/10 - Được

Basharat

Không thích: Nhân viên & dịch vụ
Initial encounter was disappointing as I had to wait on the fornt desk for 10-15 minutes and no one was there
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 10/04/2024
Basharat, it's regrettable to hear about your initial waiting time experiences at the front desk. Our intention is always to ensure our guests are promptly taken care of. We take your feedback seriously and will discuss it with our colleagues for potential improvements. We hope to have the chance to serve you more swiftly in the future.

10/10 - Xuất sắc

Amanda

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice property and clean
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 08/04/2024
Amanda, thank you for sharing your experience. It's delightful to hear that your stay at Hilton Garden Inn Atlanta Midtown met your expectations for cleanliness. We always strive to ensure the highest standards of cleanliness and comfort for our guests. We appreciate your feedback and hope to serve you again in the future.

10/10 - Xuất sắc

Roderick

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was nice my wife love it
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 05/04/2024
Roderick, it's wonderful to hear that both you and your wife had an enjoyable stay at the Hilton Garden Inn Atlanta Midtown. We greatly appreciate you taking the time to share her love for our hotel. We're looking forward to welcoming you both back in the near future.

10/10 - Xuất sắc

Kang

The property has excellent location that is extremely convenient to take Marta from or to the airport. The room is big, clean, and staff is very friendly. Definitely will come back next time.
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 02/04/2024
Kang, we're thrilled to know you enjoyed your stay at the Hilton Garden Inn Atlanta Midtown. Knowing you found our location convenient and appreciated the spaciousness and cleanliness of our rooms fills us with pride. It's also wonderful to hear our team members were friendly and made you feel welcome. Your future visits are eagerly awaited. Thank you for recommending us.

10/10 - Xuất sắc

Heidi, Mooresville

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice location for activities at Georgia Tech track. Several great restaurants within walking distance from hotel.
Lưu trú 2 đêm vào Tháng 3, 2024
Customer Service trả lời vào 18/03/2024
Heidi, it's delightful to hear that the convenient location of Hilton Garden Inn Atlanta Midtown helped to enhance your stay, with Georgia Tech activities and gastronomical spots close by. We are thrilled that you enjoyed your visit, and we look forward to welcoming you back in the future.

8/10 - Tốt

TOMMY

Thích: Sạch sẽ, tiện nghi, dịch vụ
Quiet
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 06/03/2024
Tommy, thanks for your concise feedback. We're delighted that you appreciated the serene atmosphere at Hilton Garden Inn Atlanta Midtown. We hope to have the pleasure of welcoming you back in the near future.

6/10 - Được

Samuel

Thích: Tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
Customer Service trả lời vào 13/02/2024
Samuel, it's apparent from your rating that your experience was not up to the standards we strive for. We hope for a chance to understand how we can improve and make your next stay at our hotel more satisfying. Your feedback matters to us.

10/10 - Xuất sắc

Denaesha

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Comfortable stay but no hot water
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 03/02/2024
Denaesha, Hilton Garden Inn Atlanta Midtown appreciates your top-rated feedback. We are thrilled that you enjoyed a comfortable stay. However, we regret that there were unforeseen challenges with the water temperature. Steps have been taken to ensure the issue is addressed promptly by our maintenance team to enhance guest experiences. Thank you for choosing us and we hope to serve you again in the future.

2/10 - Tồi

Lakeary

Không thích: Sạch sẽ, tiện nghi, dịch vụ
dirty & bed wasn't professionally mad & small like smoke
Lưu trú 1 đêm vào Tháng 1, 2024
Customer Service trả lời vào 30/01/2024
Lakeary, we deeply regret your recent stay did not meet expectations. Cleanliness and comfort are top priorities and we're genuinely sorry to hear about your experience. It's also disappointing to hear about any issues with the room scent. Your feedback is appreciated and will be used to address these areas for improvement. We hope to have a chance to deliver a better experience in the future.

8/10 - Tốt

Shari

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We were not able to walk around. Construction made us have to have the hotel park us and we paid for parking $50 a night which was crazy but had no choice.
Lưu trú 1 đêm vào Tháng 12, 2023
Customer Service trả lời vào 27/01/2024
Shari, your feedback on the construction around the Hilton Garden Inn Atlanta Midtown and the parking arrangements is valued. We recognize that any construction nearby can be disruptive and the parking rates can seem high. We're committed to offering as many options as possible, even in challenging circumstances like these. For any future stays, our team members can help provide alternative options if they're available. We appreciate you bringing this matter to our attention.

6/10 - Được

Kevin

Lưu trú 1 đêm vào Tháng 1, 2024
Customer Service trả lời vào 20/03/2024
Kevin, it seems you had a neutral experience with us during your recent stay. We're continuously striving to improve our services and guest experiences. Thank you for choosing us, and we hope to have the opportunity to host you again soon ensuring a better experience.

8/10 - Tốt

teddy

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Customer Service trả lời vào 22/01/2024
Teddy, thank you for choosing Hilton Garden Inn Atlanta Midtown and sharing your rating. We're delighted to know that you had a satisfactory experience. Please consider sharing more insights next time so we can deliver an even better service. We hope to welcome you back soon!

10/10 - Xuất sắc

Kristen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Parking is only by valet, and $50 for overnight - best to know for planning purposes. We stayed here for my daughter’s graduation from Georgia tech. Easy walking distance to/from McCamish.
Lưu trú 1 đêm vào Tháng 12, 2023
Customer Service trả lời vào 13/01/2024
Kristen, thank you for sharing your experience at Hilton Garden Inn Atlanta Midtown. We're thrilled you found the location convenient for your daughter's graduation ceremonies and we hope this momentous occasion was made even more unforgettable by your stay with us. Thank you for highlighting the valet parking details, it indeed helps future guests in planning their visit better. We look forward to hosting you again during your next visit to Atlanta.

4/10 - Kém

Christopher E.

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
$50 dollars a night for parking. Are you serious! Even though I was using handicap parking the parking attendant wanted my keys. being in law enforcement there were items in my vehicle that I wasn't going to allow for him to have access to. he gave me a very hard time. He didn't look professional. In the building i could smell dope being used. this hotel in ot what it used to be.
Lưu trú 1 đêm vào Tháng 12, 2023
Customer Service trả lời vào 13/01/2024
Christopher, we appreciate you taking the time to share your concerns. It sounds like the parking charges and experience with our parking team member were not up to expectations, for which we sincerely apologize. We take your feedback regarding the scent in the building seriously, and assure you immediate action will be taken to investigate and resolve any issues. Trust that this is not reflective of our usual standards and we hope for an opportunity to provide a better experience in the future.

10/10 - Xuất sắc

Binta

Lưu trú 1 đêm vào Tháng 12, 2023
Customer Service trả lời vào 01/01/2024
Thanks for the perfect rating, Binta!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hilton Garden Inn Atlanta Midtown.Have a wonderful day!

4/10 - Kém

PAULO

Đi cùng bạn đồng hành
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
It's my third stay at the hotel, and I've seen how the service has deteriorated tremendously. It gets worse every time. One morning, there wasn't even any coffee at breakfast!!! The staff seems unmotivated, as if they were reluctant to provide service. At times, the hotel looks deserted, as if there was no one providing service.
Lưu trú 1 đêm vào Tháng 12, 2023
Customer Service trả lời vào 29/12/2023
Paulo, it's concerning to hear about your experience, especially considering your previous stays. We regret if breakfast did not meet your expectations and apologize for any perceived lack of enthusiasm from our team members. We aim to keep our establishment efficient while maintaining a welcoming environment. Your feedback is valuable, and rest assured, it will be discussed with our team. We hope you'll give us another opportunity to deliver the level of service for which we are known.

4/10 - Kém

Kevin

Đi theo nhóm
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Was very disappointed in the fact they don’t tell you that you have to make a $200 deposit on top of the already expensive rate. Then they don’t tell You until you call that there’s no public parking or access to parking but their onsite parking which you have to pay $50 per night to park, which is outrageous! They do not replenish towels and when you call the desk they ever so rudely, say oh we have them at the desk you can come down here and get them. Garbage and dishes sat outside our room door for the entire stay and was not picked up by the staff. The trash was from the previous customers to our room.
Lưu trú 2 đêm vào Tháng 10, 2023
Customer Service trả lời vào 15/12/2023
Kevin, thank you for sharing your experience. We regret the misunderstanding regarding the deposit and parking facilities, which should have been communicated more clearly. Also, we recognize there was some dissatisfaction with the linen service and the oversight in public spaces maintenance. Please know that our team members are committed to providing a top-notch experience and we'll ensure such instances are handled more carefully in the future. Your feedback is highly valued in our continued endeavor to enhance our guest experience.

10/10 - Xuất sắc

Jade

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
12/2/23
Excellent customer service, very friendly staff! Will be staying here again in the future
Lưu trú 2 đêm vào Tháng 12, 2023
Customer Service trả lời vào 11/12/2023
Jade, it's fantastic to hear that you enjoyed your time at the Hilton Garden Inn Atlanta Midtown. Our team members are indeed dedicated to providing exceptional service. Your plan to revisit is much appreciated, and our team is already looking forward to your next stay. We appreciate the feedback, thanks!

10/10 - Xuất sắc

Andrea

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Customer Service trả lời vào 11/12/2023
Thank you for this excellent rating, Andrea!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hilton Garden Inn Atlanta Midtown! We'd love to host you again someday for yet another unforgettable visit.

6/10 - Được

David

Lưu trú 1 đêm vào Tháng 12, 2023
Customer Service trả lời vào 30/12/2023
Thank you for taking the time to share your feedback, David.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

4/10 - Kém

Michael James

Lưu trú 2 đêm vào Tháng 11, 2023
Customer Service trả lời vào 31/01/2024
Michael, thank you for taking the time to rate your stay. We regret to see it didn't reach your expectations. We value every guest's input and are committed to addressing any concerns you may have had. Your feedback is appreciated, as it helps us continuously improve our service and guest experience. We'd welcome an opportunity to provide a better stay in the future.

2/10 - Tồi

Khách đã xác thực

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Worst Hotel Ever
We shpuld have read the google reviews for this place before booking. This place was ABSOLUTELY TERRIBLE. No live tv so you have to sign into the subscribed sites, the bed was the most UNCOMFORTABLE thing ive ever slept on. Our backs are killing us after 3 nights there. Breakfast said it was included but it indeed is not and is $15 per person for over cooked sausage, dry eggs cereal and bagels. Thats it. Light switches are all over the place. The "automatic" blinds were broken. The ac kicked on once and it was so hot in our room. Id never come to this place again.
Lưu trú 3 đêm vào Tháng 12, 2023
Customer Service trả lời vào 05/12/2023
We appreciate your feedback. It's unfortunate to hear that you didn't have a satisfactory experience, particularly with the in-room amenities and the breakfast options. We intend to provide a comfortable stay for our guests with diverse preferences and it seems we fell short in your case. Please know that we value your input and will use it for future improvements. Our team members are committed to providing stellar service, so we genuinely hope we have the chance to regain your trust in the future.

10/10 - Xuất sắc

Jennifer

Lưu trú 2 đêm vào Tháng 12, 2023
Customer Service trả lời vào 05/12/2023
Thanks, Jennifer! It's outstanding your time at Hilton Garden Inn Atlanta Midtown was fantastic. We can't wait until your next visit!

10/10 - Xuất sắc

Maranda

Lưu trú 1 đêm vào Tháng 12, 2023
Customer Service trả lời vào 23/12/2023
Thank you for taking the time to leave this wonderful rating, Maranda! We hope to see you again soon at Hilton Garden Inn Atlanta Midtown so we can share yet another amazing experience!

10/10 - Xuất sắc

Teresa

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel was great. Not a lot of options for parking. Parking is expensive.
Lưu trú 1 đêm vào Tháng 12, 2023
Customer Service trả lời vào 08/12/2023
Teresa, thank you for leaving a glowing review for the Hilton Garden Inn Atlanta Midtown. We're glad to hear you found our hotel commendable. We understand your concerns about parking and cost and be assured our team does its best to ensure competitive rates for our downtown location. We're looking forward to welcoming you back again.

8/10 - Tốt

Angela

Lưu trú 1 đêm vào Tháng 12, 2023
Customer Service trả lời vào 23/12/2023
Angela, it seems you had a good overall experience at Hilton Garden Inn Atlanta Midtown. We are delighted to know that. We're looking forward to having the chance to host you once again in the future.

2/10 - Tồi

J

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is a bit tattered and dirty but we were encouraged by a friendly receptionist. However, the water in the sink was only lukewarm after a 5 minute run and the tv kept turning off after a few minutes of watching. Elevator call buttons didn’t work and weird repairs like our toilet lever was installed upside down made for an increasingly eerie and disappointing experience. We were promised a repair that never came. The next morning got no better as a long wait for a very expensive valet prolonged our dismal stay and delayed our exit. There are too many other reasonable places to stay in Midtown Atlanta to stay here again.
Lưu trú 2 đêm vào Tháng 11, 2023
Customer Service trả lời vào 28/11/2023
J, your feedback is crucial to us. We regret hearing about your encounter with facet water temperature, TV-related issues, and peculiar bathroom fitting. While our team members aim to resolve matters promptly, it seems we missed the mark during your visit. We apologize for the extended wait time you experienced with the valet service. Your insights will be highly considered as we strive to continuously improve our guest experience. Thank you for choosing our hotel, and we hope to offer a better stay in the future.

8/10 - Tốt

Michelle

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My stay at this property was okay. It was convenient to the highway and accessible to everything I needed. There was construction nearby which made it a bit difficulty to access the hotel entrance. The front desk staff was GREAT. They were helpful and accomodating. Shout out to Kenny and Valera!
Lưu trú 2 đêm vào Tháng 11, 2023
Customer Service trả lời vào 20/11/2023
Michelle, it's pleasing to hear Hilton Garden Inn Atlanta Midtown provided you with convenience and accessibility during your stay. Our team members, especially Kenny and Valera, will be thrilled to know they were able to assist and accommodate you effectively. However, we understand there might have been some challenges due to nearby construction, and we appreciate your understanding. We appreciate your feedback and look forward to welcoming you back.

10/10 - Xuất sắc

Afolakemi

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Cleanliness
Lưu trú 1 đêm vào Tháng 11, 2023
Customer Service trả lời vào 17/11/2023
Afolakemi, thank you for your visit to Hilton Garden Inn Atlanta Midtown and highlighting the cleanliness of our establishment. We're glad to know that this contributed to a positive stay. We look forward to welcoming you back for another neat and tidy experience in the future.

2/10 - Tồi

Teresa

Lưu trú 1 đêm vào Tháng 11, 2023
Customer Service trả lời vào 12/11/2023
Teresa, we see that your recent experience didn't meet your expectations and we deeply regret that. We appreciate your feedback as it aids us in continuous improvement. We truly hope for the opportunity to make it up to you in the future.

10/10 - Xuất sắc

Evan

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A lot of new construction... looking forward to see what is too come
Lưu trú 1 đêm vào Tháng 11, 2023
Customer Service trả lời vào 06/11/2023
Evan, thank you for sharing your thoughts on your stay at the Hilton Garden Inn Atlanta Midtown. We're delighted to hear you're as excited as we are about the improvements underway. It's our mission to consistently elevate the experience we offer. We can't wait to showcase the fruits of our improvement efforts upon your return. Safe travels until then.

10/10 - Xuất sắc

Orlando

Lưu trú 1 đêm vào Tháng 11, 2023
Customer Service trả lời vào 06/11/2023
Thanks for the perfect rating, Orlando!We're pleased to hear that you have fully enjoyed your stay at Hilton Garden Inn Atlanta Midtown, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 - Xuất sắc

Chelsey

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Room was clean, staff accommodating
Lưu trú 2 đêm vào Tháng 10, 2023
Customer Service trả lời vào 29/10/2023
Thanks for the wonderful review, Chelsey!We're thrilled you had such a fantastic stay at Hilton Garden Inn Atlanta Midtown! It's excellent your room was refreshed properly and that you appreciated our comfortable and clean facilities. We strive for excellence and your praise lets us know we're doing our job!We look forward to seeing you again soon for another fantastic experience. Thank you again for sharing your feedback!

8/10 - Tốt

Calvin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Price gouging on incidentals
While the hotel was nice, the incidental charge was extremely high. I had to pay $300 for incidentals and that’s just way too high. Paying $100 per day for my stay.
Lưu trú 3 đêm vào Tháng 10, 2023
Customer Service trả lời vào 26/10/2023
Calvin, it's great to hear that you found the Hilton Garden Inn Atlanta Midtown pleasant. We acknowledge your concerns about incidental charges - it's a protocol put in place to guarantee that all our esteemed guests' needs are completely covered throughout their stay. We appreciate your feedback and will take it into substantial consideration. We hope you enjoyed your time in Atlanta and will honor us with another visit in the future.

8/10 - Tốt

Mary

Lưu trú 1 đêm vào Tháng 10, 2023
Customer Service trả lời vào 27/10/2023
Mary, thank you for choosing Hilton Garden Inn Atlanta Midtown and for taking the time to share your rating on Expedia. We're glad to know that your stay with us met your expectations. It is our pleasure to host appreciative guests like you and we look forward to welcoming you back in the future.

10/10 - Xuất sắc

Mary

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The front desk staff is extra friendly
Lưu trú 3 đêm vào Tháng 10, 2023
Customer Service trả lời vào 17/10/2023
Mary, it's truly wonderful to know that you enjoyed your stay at the Hilton Garden Inn Atlanta Midtown. We're thrilled to learn you appreciated the welcoming nature of our front desk team. We'd be delighted to have you stay with us again in the future.

8/10 - Tốt

Alexandra

Đi cùng bạn đồng hành
The night time front desk staff could not have been any more rude or inhospitable if someone paid him. We tried to buy a wine and the self check needed staff verification and he refused to get up from the desk to verify our purchase and said I can’t do anything I can just ring you up here. Rude!
Lưu trú 1 đêm vào Tháng 10, 2023
Customer Service trả lời vào 14/10/2023
Alexandra, unfortunately, it sounds like you had a less-than-satisfactory experience during your interaction with our front desk. We pride ourselves on providing exceptional customer service and we apologize that wasn't the case here and will certainly take this into account in our ongoing training and assessment of our team members. On your next visit, we hope to offer a much improved experience. Thank you, and safe travels.

6/10 - Được

melissa

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was clean staff was extremely friendly. The only issue I had was the hotel was missing a lot of items such as napkins the bar was supposed to be "fully stocked" and it was not. The restaurant offers waffles on the menu but we were told they don't have a waffle iron.
Lưu trú 2 đêm vào Tháng 10, 2023
Customer Service trả lời vào 13/10/2023
Melissa, we're glad to learn that you appreciated our impeccably kept property and our friendly team. However, it's unfortunate to know that certain amenities did not meet your expectations. Please rest assured that we continuously strive to improve our offerings including the bar and the restaurant. We hope that on your next visit, you will see these improvements.

10/10 - Xuất sắc

Michael

Lưu trú 2 đêm vào Tháng 9, 2023
Customer Service trả lời vào 01/11/2023
Michael, thank you for choosing Hilton Garden Inn Atlanta Midtown. We're glad to see that you enjoyed your stay and we look forward to your next visit. Safe travels until then!

10/10 - Xuất sắc

Ken

Lưu trú 1 đêm vào Tháng 10, 2023
Customer Service trả lời vào 23/10/2023
Ken, it's great to receive your positive feedback for Hilton Garden Inn Atlanta Midtown. We're absolutely thrilled you had a wonderful stay. Please don't hesitate to visit us again soon for another excellent experience.