Yes, staff is very nice. But that's not everything! The room has to have minimum quality, the mattress has to be decent, the place needs to be acceptably quiet to be able to sleep a bit. Those things didn't happen at this hotel. The size of the room is ridiculous. Basically there's nothing beyond the bed. No bathroom on my floor. To wash my hands, I had to climb to the 4th floor! The TV did not have one English/French/German channel (I can do a bunch of languages but not thai). The breakfast was pitiful (= a cup of tea) for a gluten intolerant person. Juice turned out to be corn soup (GMO, no thank you). The absolutely worst part was the noisy patrons. These idiots arrive at 2, 3, 4 am talking loudly, banging (the sliding) doors. The front desk must monitor their behavior. Possibly dimming the lights in the hallway during the night could give the message that it's night. Needless to say, we were very upset with our choice of hotel. We felt misled by the ratings. This is my worst hotel experience in Thailand and the first negative review of my life!