Dear José,thank you for your amazing feedback! We are really pleased to read that you have such great memories about your experience with us and hope our services and position let you fully enjoy Bardolino and other beautiful locations on Lake Garda. Looking forward to your next visit, our warmest regards! Pio Berti - Hotel Manager

Sehr geehrte Christine,vielen Dank für Ihr Feedback und die positiven Worte bezüglich der Sauberkeit. Auch freuen wir uns, dass Ihnen aufgefallen ist, dass wir regelmäßig kleinere Modernisierungen vornehmen. Wir arbeiten stetig und ständig daran, unsere Gäste weiterhin zufriedenzustellen. Schön, dass das nicht unbemerkt bleibt. Wir hoffen, dass wir Sie auch in Zukunft zu unseren Gästen zählen dürfen und senden Ihnen herzliche Grüße vom Gardasee, Pio Berti - Hotel Manager

Dear Geir,We delighted you enjoyed our location characterized by a unique view of Lake Garda and closeness from the old town of Bardolino. Thank you for your feedback too, we will take in consideration your comments to improve our accommodation. Hopefully we’ll have another chance to change your opinion about our hotel in the future hence, looking forward to welcoming you back. Best regards, Pio Berti - Du Lac Resident Manager

Sehr geehrter Christoph, vielen Dank für das Feedback zu Ihrem Urlaub. Wir freuen uns, dass Sie die Lage unseres Hotels, den ausgestatteten Privatstrand und die Höflichkeit unserer Mitarbeiter positiv hervorheben. Es tut uns unendlich leid, dass Ihnen das Frühstücksangebot nicht zugesagt hat. Aufgrund von Covid-19 mussten wir das Buffet stark einschränken, aber dafür werden die auf dem Buffet fehlenden Produkte und Gerichte von unseren Mitarbeitern direkt an den Tisch serviert. Wir bedauern, dass Ihrer Bitte bezüglich der Reinigung des Balkon nicht nachgekommen wurde, vermutlich weil Maria nicht sehr gut Deutsch versteht. Auf jeden Fall können wir Ihnen versichern, dass die von uns angewandten Preise mit denen anderer Hotels der gleichen Kategorie der Umgebung übereinstimmen. Wir bedanken uns noch einmal für die Anregungen und senden Ihnen herzliche Grüße von Gardasee.

Dear Guest, thank you for your feedback. If the beds by the pool are not enough, we are always ready to put there more, just contact us, we are at your disposal, anytime. We are sorry and apologize if there were problems with your check-out before 7 am. Usually guests wanting to leave early in the morning or at night pay their bill in the evening before departure because the night portier is not in charge of check outs. It is true that we don`t have an animation team but we have the pool and a kid`s corner, what a pity that you didn`t like it. We send you our best regards from Lake Garda and hope you are enjoying a fine summer.

Dear Guest we are delighted to know that you appreciated the location close to the centre and the rich buffet breakfast with plenty of choice. We are sorry to read that the mattress and the pillow were too hard for you, especially because we could have changed them if we had known during stay. We hope that you were able to rest and enjoy Lake Garda anyway. We would be very happy to have you with us soon again (with soft mattress and pillow) and wish you a pleasant summer

Dear Guest We are pleased that you enjoyed the location close to centre and the room with balcony and lake view. We are deeply sorry that you had difficulties in understanding the structuring of our hotel at the moment of the booking and that you felt inhibited to use facilities like the pool, the wellness area or the gym room. These services are, of course, intended for all of our guests and you are provided with this information during the check-in. We are sorry for this inconvenience and send your our kindest regards