Mặt tiền nơi lưu trú

Nhận xét về Hilton Garden Inn Schaumburg

3 out of 5
Hilton Garden Inn Schaumburg
1191 Woodfield Road, Schaumburg, IL

Nhận xét

8,8

Xuất sắc

Đánh giá 10 - Xuất sắc. 567/1001 nhận xét" "
Đánh giá 8 - Tốt. 290/1001 nhận xét" "
Đánh giá 6 - Được. 86/1001 nhận xét" "
Đánh giá 4 - Kém. 31/1001 nhận xét" "
Đánh giá 2 - Tồi. 27/1001 nhận xét" "

9,2/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

8,4/10

Tiện nghi, dịch vụ

9,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,6/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Kim

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Noisy parties in parking lot
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 15/04/2024
Kim, thank you for choosing Hilton Garden Inn Schaumburg. We regret if you encountered disturbances from the parking area during your stay. We assure you that maintaining a peaceful environment for our guests is a top priority for us. Your feedback is appreciated, and we hope you will return to enjoy a quieter experience.

10/10 - Xuất sắc

Kermit

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I had an excellent stay at the Hilton Garden Inn. The staff was friendly and very helpful and the suite was clean and comfortable and quiet. Highly recommended!
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 15/04/2024
Kermit, we're thrilled to know your stay at the Hilton Garden Inn Schaumburg was excellent and comfortable. It's great our team members were able to make your stay memorable with their welcoming and helpful nature. Thanks for your high recommendation; we can't wait to welcome you back for another serene experience.

10/10 - Xuất sắc

Robert

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice clean property. I would stay again.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 13/04/2024
Robert, we're delighted to hear that you appreciated the cleanliness of Hilton Garden Inn Schaumburg and are considering staying again. We aim to offer a top-notch experience and it's great you found this to be true! We look forward to welcoming you back on your next visit.

10/10 - Xuất sắc

Danurís

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 14/04/2024
Thanks for the outstanding rating, Danurís!We're delighted your time at Hilton Garden Inn Schaumburg was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 - Xuất sắc

Ken, Schaumburg

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Safe, quiet, and safe environment. Conveniently located.
Lưu trú 3 đêm vào Tháng 3, 2024
Customer Service trả lời vào 11/03/2024
Ken, thank you for taking the time to review your stay at Hilton Garden Inn Schaumburg. We're thrilled to hear that you enjoyed the safe and serene surroundings and found our location convenient. We hope you will choose us again in the future for your lodging needs.

8/10 - Tốt

Jordan

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 13/02/2024
Thanks for the 4/5 rating, Jordan!We're happy you had such a lovely stay at Hilton Garden Inn Schaumburg! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 - Xuất sắc

LISA

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
Friendly staff
Lưu trú 2 đêm vào Tháng 2, 2024
Customer Service trả lời vào 12/02/2024
Lisa, we're thrilled to hear that you found our team members at Hilton Garden Inn Schaumburg sociable and hospitable. We appreciate your review and hope to welcome you back soon.

10/10 - Xuất sắc

Dennis

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Customer Service trả lời vào 28/01/2024
Dennis, thank you for your high rating of Hilton Garden Inn Schaumburg. We're delighted that you enjoyed your stay and we hope to have the pleasure of welcoming you back soon.

10/10 - Xuất sắc

Meg

Khách đi công tác
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 1, 2024
Customer Service trả lời vào 13/01/2024
Meg, we're thrilled to see your top rating, suggesting your stay at Hilton Garden Inn Schaumburg met your expectations. We genuinely hope to have the pleasure of welcoming you back in the future.

10/10 - Xuất sắc

noah

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Love the cleaniness with the area. Doug one of the staff members amazing to talk to, also cleaning staff would love to give them a great and awesome experience as well. This stay is one of best but my favorite experience I had with hotel. Thank you for the best.
Lưu trú 3 đêm vào Tháng 12, 2023
Customer Service trả lời vào 13/01/2024
Noah, it's great to hear about your rewarding experience at the Hilton Garden Inn Schaumburg. We're thrilled you appreciated our meticulously maintained spaces and that our colleague Doug helped to enhance your stay. Our housekeeping team will be equally pleased with your recognition. It's uplifting to hear that your visit was among your favorites and we look forward to offering another top-tier experience in the future.

10/10 - Xuất sắc

Mila

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Customer Service trả lời vào 29/12/2023
Mila, thank you for choosing Hilton Garden Inn Schaumburg and for sharing your wonderful rating. It's such a pleasure to know that your experience was a great one. We value your support and look forward to welcoming you back in the future.

8/10 - Tốt

Satya

Customer Service trả lời vào 05/02/2024
Thank you for sharing your thoughts with us, Satya!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hilton Garden Inn Schaumburg.

10/10 - Xuất sắc

Mitzi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Date night
The stay was great. Very helpful and friendly customer service
Lưu trú 1 đêm vào Tháng 12, 2023
Customer Service trả lời vào 08/12/2023
Mitzi, thank you for your wonderful remarks about your stay at Hilton Garden Inn Schaumburg. We're thrilled to hear that our team members left a positive impression on you with their helpful and amiable service. We hope to welcome you back in the near future!

10/10 - Xuất sắc

Chuck

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 11, 2023
Customer Service trả lời vào 05/12/2023
Chuck, thank you for giving Hilton Garden Inn Schaumburg a perfect rating! It is a joy to learn that your stay met your expectations. The team members truly strive for excellence to provide our guests with a memorable experience. We're looking forward to welcoming you back on your next visit!

10/10 - Xuất sắc

Teresa

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hilton Garden Inn in Schamburg never disappoints, it is our favorite hotel to stay when we visit Woodfield Mall. We have stayed here a couple of times and always enjoy it!
Lưu trú 1 đêm vào Tháng 11, 2023
Customer Service trả lời vào 28/11/2023
Teresa, we're delighted to hear Hilton Garden Inn Schaumburg has become your favorite destination during your visits to Woodfield Mall. It's heartening that you continue to enjoy our hospitality and we gratefully look forward to having you as our esteemed guest in the future.

10/10 - Xuất sắc

Julie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was very helpful!
Lưu trú 1 đêm vào Tháng 11, 2023
Customer Service trả lời vào 19/11/2023
Julie, we're thrilled to hear you found our team members at Hilton Garden Inn Schaumburg to be of great assistance! We aim to deliver the best service to our guests. Look forward to welcoming you back in the future.

6/10 - Được

Kimberly

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Not a happy customer
Even though i had a reservation i was sent to dofferent hotel the first night. So that made my trip a little rushed as all my work meetings were at this hotel. Also packing and unpacking two nights in a row. Also no free breakfast.
Lưu trú 2 đêm vào Tháng 11, 2023
Customer Service trả lời vào 17/11/2023
Kimberly, it’s regrettable to learn about your experience of having to switch hotels and understand how this could have disrupted your schedule. We also acknowledge your feedback regarding breakfast services. Your comfort and satisfaction are a priority, rest assured we'll review and consider your points for future service enhancements. We hope to have another opportunity to serve you better in the future.

8/10 - Tốt

Susan

Lưu trú 1 đêm vào Tháng 11, 2023
Customer Service trả lời vào 05/12/2023
Susan, it's delightful to hear you had a favorable experience during your stay at Hilton Garden Inn Schaumburg. Your rating is greatly valued and we're looking forward to welcoming you back in the future. Safe travels!

8/10 - Tốt

Sebastien

Lưu trú 2 đêm vào Tháng 10, 2023
Customer Service trả lời vào 04/11/2023
Thank you for the lovely rating, Sebastien!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Hilton Garden Inn Schaumburg. Thank you again for sharing!

10/10 - Xuất sắc

Louis

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great hotel
Lưu trú 1 đêm vào Tháng 10, 2023
Customer Service trả lời vào 30/10/2023
Louis, thank you for your kind feedback! We're thrilled to hear you found the Hilton Garden Inn Schaumburg to be a superb choice. Please return anytime for another exceptional stay.

8/10 - Tốt

Karen

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Now I like the end it was very clean the people were nice but I supposed to get breakfast with my reservation and when I went to go get breakfast they said I didn't have breakfast with my reservation and when I checked in they said I did have breakfast with my reservation but I didn't get the chance to eat breakfast so I don't know how their food were I went out majority the time I was there but it was a nice hotel average
Lưu trú 2 đêm vào Tháng 10, 2023
Customer Service trả lời vào 24/10/2023
Karen, thank you for your recent stay at Hilton Garden Inn Schaumburg. We're thrilled to hear you found our hotel clean and our team members hospitable. Please accept our apologies for any confusion regarding the breakfast included with your booking. In the future, we'll strive for clearer communication to avoid any potential misunderstandings. We appreciate your feedback and hope to have you back with us, so you can experience our breakfast offering.

8/10 - Tốt

Frederick

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to Mall and dining options
Lưu trú 2 đêm vào Tháng 10, 2023
Customer Service trả lời vào 23/10/2023
Frederick, it's wonderful to hear that you found the Hilton Garden Inn Schaumburg's proximity to shopping and restaurant choices beneficial. We aim to provide a convenient and enjoyable experience for all our guests. Thank you for choosing us!

10/10 - Xuất sắc

Latonia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great Hotel Stay
Great hotel! I have stayed here before! Love the location which is nearby shopping and several restaurants
Lưu trú 2 đêm vào Tháng 10, 2023
Customer Service trả lời vào 23/10/2023
Latonia, we're thrilled to hear that you enjoyed your stay at the Hilton Garden Inn Schaumburg once again. It's delightful knowing our prime location, close to shopping hubs and various dining options, added to the convenience of your stay. We look forward to welcoming you back for another wonderful visit!

10/10 - Xuất sắc

Caroline

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
.
Lưu trú 1 đêm vào Tháng 10, 2023
Customer Service trả lời vào 23/10/2023
Caroline, it's wonderful to hear that you had a delightful experience at the Hilton Garden Inn Schaumburg. The team appreciates your kind feedback and looks forward to serving you again in the future. Safe travels!

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
My overall stay was good, When a leak was discovered in my room they were very accommodating and moved us to another room. They apologized for our inconvience.
Lưu trú 4 đêm vào Tháng 10, 2023
Customer Service trả lời vào 17/10/2023
We're glad to know your stay at Hilton Garden Inn Schaumburg was overall satisfactory. We appreciate your understanding towards the unforeseen issue in the room and are pleased our team was able to assist promptly in providing you another room. We hope that despite the inconvenience, your experience with us was memorable.

10/10 - Xuất sắc

Jay

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Friday Night Escape
I enjoyed a good dinner Friday night at the hotel. I made coffee with the Keurig machine in the morning and went downstairs to have a nice breakfast. It was a superb stay.
Lưu trú 1 đêm vào Tháng 10, 2023
Customer Service trả lời vào 08/10/2023
Jay, thank you for sharing your experience with us. It's delightful to hear you enjoyed your dinner at the Hilton Garden Inn Schaumburg, as well as the convenience of our in-room Keurig machine. Our team is glad you found breakfast enjoyable. We hope to host you again for another superb stay.

8/10 - Tốt

Sally

Lưu trú 1 đêm vào Tháng 9, 2023
Customer Service trả lời vào 19/10/2023
Sally, thank you for choosing Hilton Garden Inn Schaumburg and taking the time to rate us. We're pleased your overall experience was positive. We're committed to maintaining our high standards for all guests and would be delighted to have you stay with us again.

10/10 - Xuất sắc

Linda

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 9, 2023
Customer Service trả lời vào 27/10/2023
Linda, it's delightful to hear that you had an excellent experience with us at Hilton Garden Inn Schaumburg. We appreciate you taking the time to rate us. We look forward to welcoming you back in the future.

10/10 - Xuất sắc

Edwin

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The only thing that I did not like was the bed was hard, so I did not have a good night sleep. But other than great hotel stay!
Lưu trú 2 đêm vào Tháng 9, 2023
Customer Service trả lời vào 25/09/2023
Edwin, it's wonderful to know you had an overall enjoyable stay at Hilton Garden Inn Schaumburg. It's unfortunate to hear about the discomfort you experienced with the bed. Your comfort is our priority, and we'll take your comments into consideration. We're glad to know that the rest of your stay was excellent and we look forward to welcoming you back for a better experience.

10/10 - Xuất sắc

Deborah

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 9, 2023
Customer Service trả lời vào 19/09/2023
Thanks, Deborah! It's outstanding your time at Hilton Garden Inn Schaumburg was fantastic. We can't wait until your next visit!

10/10 - Xuất sắc

Zbigniew

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Awesome 😎
Lưu trú 1 đêm vào Tháng 9, 2023
Customer Service trả lời vào 11/09/2023
Zbigniew, it's fantastic to hear that you enjoyed your experience at Hilton Garden Inn Schaumburg! We always do our best to ensure our guests have a wonderful time. Come back soon!

6/10 - Được

Johnathon

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi phòng
Good place overall, but the bed was a brick.
The bed was hard as a rock and hurt my back, which sucks because I have another visit in a week that I already booked.
Lưu trú 2 đêm vào Tháng 9, 2023
Customer Service trả lời vào 07/09/2023
Johnathon, thank you for sharing your recent stay experience. We're truly sorry to hear about the discomfort you experienced with the bed, as our aim is to provide all of our guests with a peaceful and comfortable sleep. Rest assured, we value your feedback and will certainly relay this information to our team to make your next stay more comfortable. We look forward to the opportunity to serve you better on your upcoming visit.

8/10 - Tốt

Christopher

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 8, 2023
Customer Service trả lời vào 02/09/2023
Thank you for the great rating, Christopher!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hilton Garden Inn Schaumburg. We'd like to share an even better experience with you soon.

10/10 - Xuất sắc

beth

Lưu trú 3 đêm vào Tháng 8, 2023
Customer Service trả lời vào 09/09/2023
Beth, it's always lovely to hear that one of our guests had a wonderful stay with us at Hilton Garden Inn Schaumburg. We sincerely thank you for the perfect score. If there's anything particular that stood out, feel free to share. We're looking forward to welcoming you back during your next visit to Schaumburg.

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 8, 2023
Customer Service trả lời vào 14/08/2023
Even without a detailed review, we're delighted to see your perfect score! It's great knowing that Hilton Garden Inn Schaumburg has met your expectations. We hope to see you again soon for another enjoyable stay.

10/10 - Xuất sắc

Glenn

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
It’s a nice place to stay for what they charge per night.
Lưu trú 4 đêm vào Tháng 8, 2023
Customer Service trả lời vào 14/08/2023
Glenn, thank you for sharing your positive feedback. We're delighted to hear that your stay at Hilton Garden Inn Schaumburg was enjoyable and that you found the rate to be satisfactory. We strive to provide quality accommodations at affordable prices. Looking forward to welcoming you back during your next visit to Schaumburg.

10/10 - Xuất sắc

Jessica

Lưu trú 2 đêm vào Tháng 8, 2023
Customer Service trả lời vào 31/08/2023
Jessica, it's delightful to hear that you had a tremendous stay at Hilton Garden Inn Schaumburg. We genuinely appreciate your high rating and look forward to the opportunity to serve you again in the future. Thank you for choosing us.

6/10 - Được

Ashish

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Property is very clean but it’s so far from Chicago took me almost more then hour and half to reach downtown in subway. Staff are very friendly but room service are very poor, no exhaust fan in washroom.
Lưu trú 2 đêm vào Tháng 8, 2023
Customer Service trả lời vào 08/08/2023
Ashish, thank you for taking the time to share your thoughts. We're pleased to hear you found our team friendly and the premises sparkling clean. However, we regret to hear about your concerns regarding the room service and the bathroom's ventilation. Your feedback is important, and we hope to deliver a more enjoyable experience on your next visit.

10/10 - Xuất sắc

Christine

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 8, 2023
Customer Service trả lời vào 08/08/2023
Thank you for the great rating, Christine!We're thrilled to see how much you enjoyed staying at Hilton Garden Inn Schaumburg. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 - Tốt

Rick

Lưu trú 4 đêm vào Tháng 7, 2023
Customer Service trả lời vào 07/08/2023
Rick, thank you for taking the time to rate your stay at Hilton Garden Inn Schaumburg. We're happy to see you had an enjoyable experience. Your feedback is valued and we look forward to welcoming you back soon!

10/10 - Xuất sắc

Ashlee

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Tremendous staff!
Staff was so friendly! Very accommodating. We were staying in a group of families for a softball tournament and they went above & beyond to accommodate us. I would definitely stay again! Every staff member I encountered provided superb customer service.
Lưu trú 2 đêm vào Tháng 7, 2023
Customer Service trả lời vào 10/07/2023
Thank you for the outstanding review, Ashlee!We're delighted your experience at Hilton Garden Inn Schaumburg was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job!We look forward to sharing another amazing experience with you soon!

10/10 - Xuất sắc

Khách đã xác thực

Lưu trú 3 đêm vào Tháng 7, 2023
Customer Service trả lời vào 31/07/2023
Thank you for sharing, Sajira!At Hilton Garden Inn Schaumburg, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 - Xuất sắc

Gregory

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
good
Lưu trú 1 đêm vào Tháng 7, 2023
Customer Service trả lời vào 10/07/2023
Thanks for the perfect rating, Gregory! We can't wait to see you again soon for another amazing experience at Hilton Garden Inn Schaumburg. Have a great day!

10/10 - Xuất sắc

Alifer

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Gran servicio y personal
Lưu trú 2 đêm vào Tháng 6, 2023
Customer Service trả lời vào 05/07/2023
¡Gracias por la espléndida reseña, Alifer!Es fantástico que haya tenido una experiencia tan excelente en Hilton Garden Inn Schaumburg y que nuestro equipo lo haya atendido tan bien. ¡Queremos que te sientas como en casa tan pronto como cruces nuestras puertas! A nuestro equipo le encantará saber que te causaron una impresión tan maravillosa.Esperamos recibirlo nuevamente pronto para que podamos compartir otra experiencia increíble con usted.

8/10 - Tốt

Stefini

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff are very friendly and accommodating. They have been remodeling the last 2 times I have been there but it hasn't caused any inconvenience. I will always choose this hotel on my trips through Schaumburg.
Lưu trú 2 đêm vào Tháng 6, 2023
Customer Service trả lời vào 29/06/2023
Thank you for sharing this glowing review, Stefini, and for your continued patronage!We are delighted to hear about your experience at Hilton Garden Inn Schaumburg! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging.We'd love to share another positive, fun experience with you in the future.

6/10 - Được

Leslie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 6, 2023
Customer Service trả lời vào 29/06/2023
Thank you for the feedback, Leslie.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

6/10 - Được

Robert, Hilliard

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Just ok. Fairly clean. They were doing lots of construction when we arrived. Front desk recommended us to enter from back, but entrance was inaccessible and had to return and carry bags over/around lots of broken sidewalks and construction. Gym was pretty nice. Construction workers and other workers woke everyone up at 5-6am. Still an ok stay. Breakfast was not included in stay.
Customer Service trả lời vào 25/06/2023
Thank you for submitting your feedback with us, Robert.We are always working as hard as we can to provide the most enjoyable of visits for our guests. We regret to hear that your experience with us was anything less than ideal. We will share these concerns with the appropriate members of our team so we may moving forward. We hope you plan on staying with us again soon as we'd love to improve your opinion of us.

8/10 - Tốt

Cindy

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Good location and easy check in, staff helpful. Only downside was the bed and pillows, could use an update not very comfortable.
Lưu trú 3 đêm vào Tháng 6, 2023
Customer Service trả lời vào 24/06/2023
Thank you for the 4/5 rating, Cindy!We're happy you had a pleasant stay with us and appreciated our convenient location. It's unfortunate you had such challenges with our bedding. We're disappointed we couldn't accommodate your needs and fix the problem. We hold ourselves to a higher standard. We'll address your concern with our team moving forward.We strive for excellence so we look forward to sharing an even better experience with you soon! Have a lovely day.

10/10 - Xuất sắc

Mark

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Bring your swimsuit.
My stay was wonderful with one exception. Apparently housekeeping is by request only. If you stay more than one day, you have to ask to have them refresh the coffee and empty the waste baskets.
Lưu trú 2 đêm vào Tháng 6, 2023
Customer Service trả lời vào 20/06/2023
Thank you for the great review, Mark!We're happy you had a pleasant experience with us! However, we regret that our housekeeping policy didn't meet your expectations. We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward.We look forward to hosting you again soon for an even better experience!

10/10 - Xuất sắc

Cathleen

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel in great location
Lưu trú 2 đêm vào Tháng 5, 2023
Customer Service trả lời vào 04/06/2023
Thanks for the wonderful review, Cathleen!It's fantastic you had such a lovely experience at Hilton Garden Inn Schaumburg. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions.We're looking forward to sharing another amazing experience with you soon!