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Nhận xét về Tui Blue Elounda Village Resort & Spa by Aquila

5 out of 5
Tui Blue Elounda Village Resort & Spa by Aquila
Pigadakia Elounda, Agios Nikolaos, Crete Island

Nhận xét

8,8

Xuất sắc

Đánh giá 10 - Xuất sắc. 58/98 nhận xét" "
Đánh giá 8 - Tốt. 26/98 nhận xét" "
Đánh giá 6 - Được. 5/98 nhận xét" "
Đánh giá 4 - Kém. 8/98 nhận xét" "
Đánh giá 2 - Tồi. 1/98 nhận xét" "

8,8/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

8,6/10

Tiện nghi, dịch vụ

9,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

ODILE

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Architecture, jardins, piscine, mobilier.. tout est si beau
Lưu trú 6 đêm vào Tháng 4, 2024
Eleni Almpantaki | Crs Secretary trả lời vào 27/04/2024
Thank you so much for your kind words! We look very much forward to welcoming again in the future!

4/10 - Kém

Mauro

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Outdated and in no way a 5 star experience
Clearly outdated facility and in no way a 5 star experience. Super small beach.
Lưu trú 7 đêm vào Tháng 7, 2023
Eleni Almpantaki | Crs Secretary trả lời vào 05/02/2024
Dear guests, thank you for taking the time to share your impressions of your recent stay. We are sorry to read that your vacation was not as enjoyable as we would have wished. Should you have contacted us during your stay, we would do our utmost to assist you accordingly. We do hope to have the pleasure of welcoming you again in the future!

10/10 - Xuất sắc

Norinne

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 10 đêm vào Tháng 10, 2023
Eleni Almpantaki | Crs Secretary trả lời vào 27/10/2023
Dear guests, thank you so much for your rating! We hope to have the pleasure of welcoming you again.

10/10 - Xuất sắc

Lennart

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Deepblue Zimmer mit eigenen privaten Pool einfach traumhaft
Lưu trú 3 đêm vào Tháng 10, 2023
Eleni Almpantaki | Crs Secretary trả lời vào 20/10/2023
Dear guests, thank you so much for your kind words! It is a pleasure to read that your stay was so enjoyable and we look forward to welcoming you again in the near future!

8/10 - Tốt

Frank

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Bra sted, kan anbefales - noen små forbedringspkt
Flott sted, rolig og behagelig. På enkelte områder er faglig kvalitet på serveringspersonalet noe svakere enn sist vi var der. Totalt sett er vi likevel fornøyd med oppholdet og stedet.
Lưu trú 11 đêm vào Tháng 9, 2023
Eleni Almpantaki | Crs Secretary trả lời vào 28/09/2023
Dear guests, we do appreciate that you took the time to share your insight! We are grateful for your kind words and we would like to assure you that your comments will be taken into consideration with our team. We look forward to welcoming you again!

8/10 - Tốt

Alessandra

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 7 đêm vào Tháng 9, 2023
Eleni Almpantaki | Crs Secretary trả lời vào 28/09/2023
Dear guests, thank you so much for your rating! We are very pleased that you enjoyed your stay. Looking forward to welcoming you again in the near future!

10/10 - Xuất sắc

Dirk

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 13 đêm vào Tháng 9, 2023
Eleni Almpantaki | Crs Secretary trả lời vào 25/09/2023
Dear guests, thank you very much for your excellent rating! We are honored and hope to have the pleasure of welcoming you again soon!

6/10 - Được

Johanna

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
Lưu trú 7 đêm vào Tháng 9, 2023
Eleni Almpantaki | Crs Secretary trả lời vào 28/09/2023
Dear guests, thank you very much for taking to time to share your impression of the hotel. We would have been more than happy to learn more about your experience during your stay in order to assist you in the best possible way! We look forward to welcoming you in the future.

10/10 - Xuất sắc

Maria, Aurora

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful ocean view, delicious breakfast, rooms are spacious and clean. Wonderful hotel, quiet and well maintained. We will go back! We loved everything about it!
Lưu trú 4 đêm vào Tháng 8, 2023
Eleni Almpantaki | Crs Secretary trả lời vào 16/09/2023
Dear guests, thank you so much for sharing your impression with us! We are delighted that you enjoyed your vacation and look forward to welcoming you again!

10/10 - Xuất sắc

Claude

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Très bien, adult only, parfait
Lưu trú 11 đêm vào Tháng 9, 2023
Eleni Almpantaki | Crs Secretary trả lời vào 16/09/2023
Dear guests, thank you very much for your kind words! We hope to have you with us again the near future!

10/10 - Xuất sắc

Gianluca

Lưu trú 1 đêm vào Tháng 8, 2023
Eleni Almpantaki | Crs Secretary trả lời vào 31/08/2023
Dear guests, thank you very much for rating our hotel! We are really pleased that you enjoyed your stay and look forward to welcoming you again in the not too distant future.

10/10 - Xuất sắc

Peder

Lưu trú 7 đêm vào Tháng 7, 2023
Eleni Almpantaki | Crs Secretary trả lời vào 28/08/2023
Dear guests, thank you so much for your rating! We are delighted that you enjoyed your stay with us and look forward to welcoming you again in the near future.

10/10 - Xuất sắc

Ike

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a great stay! Staff was very helpful and friendly. We requested a room change to a more quiet room and the guest relations manager was very quick and efficient. Everything was perfect.
Lưu trú 6 đêm vào Tháng 7, 2023
Eleni Almpantaki | Crs Secretary trả lời vào 05/08/2023
Dear guests, thank you so much for your kind words! It is a great pleasure to read that you enjoyed your stay and any issues were taken care of efficiently. We look forward to welcoming you again!

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 7 đêm vào Tháng 7, 2023
Eleni Almpantaki | Crs Secretary trả lời vào 04/08/2023
Thank you very much for rating our hotel! We do appreciate it.

10/10 - Xuất sắc

Richard

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Eleni Almpantaki | Crs Secretary trả lời vào 04/07/2023
Dear guests, thank you so much for your rating! We are very pleased that you enjoyed your recent stay and look forward to welcoming you again in the near future.

10/10 - Xuất sắc

Trond

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Veldig bra
Veldig bra 10 dagers opphold med "All Inclusive". Selv om alt på menyen ikke var inkludert likevel som var litt skuffende så var maten veldig bra. Veldig koselig å gå rundt på hotellet som bestod av mange små kardemommebyhus og koselige stier.
Lưu trú 10 đêm vào Tháng 6, 2023
Eleni Almpantaki | Crs Secretary trả lời vào 04/07/2023
Dear guests, our hotel thanks you deeply for your kind comments. We are incredibly happy to hear that you had a nice experience with us and we really hope to see you again in the future! Our resort always aims to provide a plethora of options in order to suit the needs of many different guests that are staying with us, which is why we accommodate multiple boards basis such as Bed & Breakfast, Half – Board and Premium All Inclusive! Our Premium All Inclusive package offers a large variety of items available to our beloved guests and most of them are fully included, with a nice arrangement of premium alcohol brands and premium food items being offered at a nice discount! We genuinely hope that our buffet and a la carte restaurants were able to live up to the expectations of an excellent and premium quality resort, which all of our team & management strive to achieve and surpass! Thank you kindly once more and we hope you have a wonderful rest of the year!

10/10 - Xuất sắc

Christopher Murray

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful setting, wonderful staff. Clean. delicious food. Thoroughly relaxing break. Sunbed hogging from very early morning but no one on them until very late morning. Water could be difficult to come by if no bars open. You could buy it in the shops but we were all inclusive so we shouldn’t have had to do that. Also water given in a plastic bottle, I felt, given the resorts eco status that a non disposable cup and water filter machines around the resort would have been better option. And water would then be available around the clock.
Lưu trú 7 đêm vào Tháng 6, 2023
Eleni Almpantaki | Crs Secretary trả lời vào 08/07/2023
Dear guests, we would like to thank you so much for your kind words regarding our staff and our hotel in general!We always make so much effort to fulfill our guests’ expectation and we are constantly trying to be more eco friendly every year by improving our environmental policies.We hope to have you again next year and wish you a lovely rest of the summer!

8/10 - Tốt

Millie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
lovely no problems, get a pool room if you can.
Lưu trú 2 đêm vào Tháng 6, 2023
Eleni Almpantaki | Crs Secretary trả lời vào 20/06/2023
Dear guests, thank you so much for your kind feedback! We look very much forward to welcoming you again.

10/10 - Xuất sắc

Jonathan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2023
Eleni Almpantaki | Crs Secretary trả lời vào 30/05/2023
Dear guests, thank you for your rating! We are delighted that you enjoyed your stay with us.

10/10 - Xuất sắc

Jeffrey

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property has so many scenic spots to relax or sit in the sun with the most beautiful landscaping and flowers. The service was first class. We treasured our stay and we were sad to leave. The breakfast buffet was a special treat with so many delicious options. It was the most beautiful resort and just a short ride to the center of Agios Nicholas.
Lưu trú 3 đêm vào Tháng 5, 2023
Eleni Almpantaki | Crs Secretary trả lời vào 30/05/2023
Dear guests, we are really glad to read that you enjoyed all aspects of your stay! We look forward to welcoming you again in the not too distant future!

10/10 - Xuất sắc

dale

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Perfect
Perfect in every way imaginable
Lưu trú 2 đêm vào Tháng 4, 2023
Eleni Almpantaki | Crs Secretary trả lời vào 13/05/2023
Dear guests, we are so glad to read that you enjoyed every aspect of your stay with us! We look forward to welcoming you again in the near future!

10/10 - Xuất sắc

Mathe, Chattanooga

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff Anda especially Maia
Lưu trú 8 đêm vào Tháng 4, 2023
Eleni Almpantaki | Crs Secretary trả lời vào 30/05/2023
Dear guests, thank you for your feedback! Our colleagues will be most grateful! Looking forward to having you with us again!

10/10 - Xuất sắc

Adrian

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice Hotel, garden and spacious suite with beautiful view. Great friendly staff. "Sand" beach is very small but was enough for us in April as the hotel was still quite empty. Mostly rock beach with platforms. Spa and gym close too early at 6.30pm.
Lưu trú 1 đêm vào Tháng 4, 2023
Eleni Almpantaki trả lời vào 15/04/2023
Dear guests, thank you very much for taking the time to describe your impressions about your recent stay. Your comments are thoroughly noted and your kind words are very much appreciated! We hope to have the pleasure of welcoming you again in the near future!

8/10 - Tốt

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Schöner Platz zum Ausspannen
Sehr schöne gepflegte Anlage. Pools dürfen gerne etwas wärmer sein. Das Frühstücksbuffet würde ein bisschen mehr frisches Obst anstatt Konserve vertragen. Service sehr zuvorkommend und freundliches Personal.
Lưu trú 8 đêm vào Tháng 10, 2022

10/10 - Xuất sắc

Zarouhi

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was best vacation ever!!!
Lưu trú 7 đêm vào Tháng 8, 2022
Eleni Almpantaki | Crs Secretary trả lời vào 27/08/2022
Dear guests, thank you very much for your kind words! We are so glad to read that you enjoyed your stay and look forward to welcoming you again soon.

10/10 - Xuất sắc

Scott

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was our second visit to the property, which is the best evidence of a wonderful hotel that we would return. Both times, we spent 10 days there. The room was spacious and well-appointed. We had a private pool, which a number of rooms have. This was lovely for an early morning or late swim, but also for use during the day as we had a sun deck too. There are three restaurants, two bars (one at the beach, one in the hotel complex) so were never at a loss for food when we wanted to eat. We had half board, and the snacks in the bar restaurants always sufficed for a late lunch if we wanted it. The main restaurant had an incredible choice of food, and the special restaurants (one overlooking the ocean) were nice and at no extra charge for certain items on the menu (which were always enough for us to be very happy). The staff were universally helpful and spoke excellent English. By the end of our time, the waiters in the restaurants and bars knew our preferences, and made us feel at home. (Some had been there the year prior when we were there.) Overall, a place we will go back to again and again.
Lưu trú 10 đêm vào Tháng 8, 2022
Eleni Almpantaki | Crs Secretary trả lời vào 23/08/2022
Dear guests, thank you so much for your kind words! We are thrilled that you chose our hotel again for your vacation and that we were a part of such a positive experience. Our colleagues will be grateful for your feedback and we do hope to have the pleasure of welcoming you again in the near future!

8/10 - Tốt

Ryan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All inclusive is nice, but having to book 30 minutes at the gym through an app is ridiculous when you have 100 people sitting next to each other at the buffet. COVID rules are so ridiculous at this point.
Lưu trú 3 đêm vào Tháng 7, 2022

10/10 - Xuất sắc

Jennifer

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This resort is absolutely stunning, the whole thing is well thought out, the beach is lovely even though there isn't actually your traditional sandy beach, it is great for snorkelling (we saw cuttlefish, eels and loads of fish). We loved that the suba shop was actually on the lot too. Water sports were very overpriced though so we didn't use that. The food and drink is very expensive within the hotel though if you aren't all inclusive, I think even if you are, there are still a lot of additional charges. The massages were a lovely experience, but again, expensive. Elounda, the nearest village is lovely, but the village along from there - Plaka is even better! Closer to Spinalonga as well if you want to visit for a day trip.
Lưu trú 7 đêm vào Tháng 7, 2022
Eleni Almpantaki | Crs Secretary trả lời vào 13/08/2022
Dear guests, thank you so much for your kind words! We hope to have the pleasure of welcoming you again in the near future.

10/10 - Xuất sắc

Stuart

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great stay at Elounda Village
Excellent service and very quality and good selection of food and drink on the Premium All Inclusive Plan. Special mention to Mirabello! We had a small problem with the ladder into the private pool. We spoke to the staff and it was fixed in a couple of hours! Also it will work out expensive if you are not on the "all inclusive" rate Staff really friendly and nothing too much trouble. Only issues; its a long way from Elounda (4KM) and as usual some people love to "towel claim" sunbeds but that's not really something the hotel can control. All in all excellent
Lưu trú 3 đêm vào Tháng 7, 2022
Eleni Almpantaki | Crs Secretary trả lời vào 13/08/2022
Dear guests, thank you very much for taking the time to share your impressions! We are delighted that you enjoyed your stay with us. Hoping to welcome you again the not too distant future!

10/10 - Xuất sắc

Matthias Christopher

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfekte Unterkunft für Paare - Essen ist ein Traum! Insbesondere die waterfront Bungalows mit eigenem Pool sind zu empfehlen - durch das enthaltene Mythica Package passt auch das Preis- und Leistungsverhältnis! Danke für die wunderschöne Woche - zusammenfassend lässt sich sagen, Anlage unglaublich schön und das Essen ist brutal gut :-)
Lưu trú 5 đêm vào Tháng 7, 2022
Eleni Almpantaki | Crs Secretary trả lời vào 29/07/2022
Dear guests, thank you so much for your kind words! We do appreciate it that you took the time to share your impressions and we are delighted that you enjoyed your stay to the fullest. We look forward to welcoming you again in the not too distant future!

10/10 - Xuất sắc

Steven

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I can't say enough about this property and the staff. Everything was well beyond what we expected. From being greeted so kindly upon arrival, to the staff that explained the properties many amenities. One person that stood out and had an abundance of energy was Zoe, we participated in many events that she coordinated. The food never disappointed and we never were left hungry, many different options and one thing that you can't pass up is Greek night. Excellent variety of local foods and can't forget the Raki. We will definitely be back.
Lưu trú 10 đêm vào Tháng 5, 2022
Eleni Almpantaki | Crs Secretary trả lời vào 12/07/2022
Dear guests, Thank you so much for your kind words! We are really glad to read that you enjoyed your stay and hope to have the pleasure of welcoming you again in the near future. Always at your disposal!

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Super hôtel avec service/personnel/accueil pwrfait
Vue incroyable depuis les bungalows!
Lưu trú 2 đêm vào Tháng 9, 2021
Eleni Almpantaki | Crs Secretary trả lời vào 01/10/2021
Dear guests, thank you for your kind feedback! We are delighted that you enjoyed your stay with us.

4/10 - Kém

Oliver

Đi cùng bạn đồng hành
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Disappointed with our stay here, and very rarely give bad reviews. Setting of the hotel is beautiful and facilities are good but we were disappointed with the service particularly from the reception staff who were confrontational when we had a misunderstanding about our transfer. It set out stay off negatively and we felt the general service and quality of food (particularly the buffet) was far from 5*. We weren’t informed how services in the hotel worked upon arrival and all this ruined what could have been a lovely stay
Lưu trú 3 đêm vào Tháng 9, 2021
Eleni Almpantaki | Crs Secretary trả lời vào 30/09/2021
Dear guests, Thank you very much for providing us with your insight. Regarding your transfer, allow us to kindly note once again that in case of a no show of an already booked transfer without contacting the hotel, the full cost is charged. However, our colleagues offered you a reduction on the non-show fee exceptionally, in order to assist you. We would like to assure you that we do our utmost to offer our guests the best possible experience by providing as many details as possible regarding our operation, and we are always at their disposal for any further queries. We are sorry to read that the food offered in the buffets of our Gourmet Main restaurant was not to your personal liking as the majority of our guests are more than satisfied with the quality offered. Thank you once again for your review and we wish you a cozy winter!

8/10 - Tốt

Stephan

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Sạch sẽ, nhân viên & dịch vụ
Beautiful location, disappointing service.
Beautiful spot but service and food doe not meet expectation of a 5 stars resort, no class. Mineral water should be free of charge no matter if you book all inclusive or not.
Lưu trú 3 đêm vào Tháng 9, 2021
Eleni Almpantaki | Crs Secretary trả lời vào 01/10/2021
Dear guests, Thank you for choosing Aquila Elounda Village for your recent vacation and for taking the time to provide us with your review. Firstly, we are so pleased that you appreciated the beauty of our location, however we are very sorry that you did not feel that our cuisine met with your expectations. The vast majority of our guests truly appreciate the efforts of our chefs to provide 5 star cuisine and we regret that your own opinions differ. We do hope that you enjoyed all other aspects of your stay with us and that we may host you once again in the future.

8/10 - Tốt

Erhard

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Architektur der Dorfanlage traumhaft. Haupthaus mit Esssaal kommen da nicht mit.
Lưu trú 7 đêm vào Tháng 9, 2021
Eleni Almpantaki | Crs Secretary trả lời vào 18/10/2021
Dear guests, Many thanks for choosing our hotel for your holiday. We are also very grateful for your review as we consider all feedback to be exceptionally important in our pursuit of continual improvement. We are exceptionally lucky to be placed in such a beautiful part of the world and we are pleased that you appreciated the fantastic architecture of our resort, however, disappointed that you did not feel the same towards our main building and restaurant. We hope you thoroughly enjoyed your stay here and hope to have the pleasure of hosting you again in the future.

8/10 - Tốt

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Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 7 đêm vào Tháng 8, 2021
Eleni Almpantaki | Crs Secretary trả lời vào 11/09/2021
Dear guests, thank you very much for your feedback. We are delighted that you enjoyed your stay with us! We hope to have the pleasure of welcoming you again in the near future.

10/10 - Xuất sắc

Adham

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 6 đêm vào Tháng 8, 2021
Eleni Almpantaki | Crs Secretary trả lời vào 28/08/2021
Dear guests, Thank you very much for sharing your impression of our hotel! We are delighted that you enjoyed your stay with us.

10/10 - Xuất sắc

Scott

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely resort. We visited during the summer (2021) when travelling began again, and were pleasantly surprised at how wonderful the resort was. The food buffets at breakfast and dinner provided lots of options and changed each day (we were there for 10 days, and never tired of it). The staff were very friendly and always helpful. We had a room with a private pool (we saw that there were many of these rooms in the resort), and this was so nice: the pool was clean (as was our room, which was cleaned each day). The bar was nice, both outside (where the view over the water was great) and inside (when we needed air-conditioning). We will return next year.
Lưu trú 10 đêm vào Tháng 7, 2021
Eleni Almpantaki | Crs Secretary trả lời vào 20/09/2021
Dear guest, thank you for your wonderful feedback! We are so pleased that you enjoyed your stay with us and look very much forward to welcoming you back in the near future.

6/10 - Được

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Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ
Rummet var väldigt fint och buffén var värd. Personalen var snåla vad gäller att ge tips om vad man kan göra i området mm. Fanns ingen tandkräm, hår produkter m.m. i rummet utan man behövde köpa det i deras market. Man kunde inte beställa drinkar till rummet och varje gång man beställde något till rummet tillkom en avgift på 5 euro.
Lưu trú 3 đêm vào Tháng 7, 2021
Eleni Almpantaki | Crs Secretary trả lời vào 13/08/2021
Dear Valued Guest Thank you for providing us with your feedback following your recent stay with us. I am extremely pleased to see that overall you enjoyed your time with us and found the room you were allocated to be very nice. I am also delighted to read that you were happy with our buffet service. As we strive to be environmentally friendly, we have limited our use of plastics and as such we no longer provide toiletries within our rooms. We also found that the vast majority of our guests did not make use of the complimentary toiletries and therefore the provision of these items has not caused any cause for concern. I am however sorry that you were personally disappointed. If room service is required we charge a minimum fee, as this is an additional service not included in the overall package. It is not unusual to find, in the vast majority of hotels, that a charge will be incurred when ordering items to a room. It was our pleasure to host you and we certainly hope we have the opportunity to welcome you back in the not too distant future.

10/10 - Xuất sắc

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Un magnifique hôtel de luxe! Seul petit bémol est l’absence d’animation
Lưu trú 9 đêm vào Tháng 7, 2021
Elina Sakaraki trả lời vào 27/07/2021
Dear guest, thank you for your feedback - we're so pleased that you enjoyed your time with us! Kindly rest assured that your feedback has been shared with the related departments for immediate consideration & improvement where applicable. We look forward to welcoming you back.

4/10 - Kém

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Không thích: Nhân viên & dịch vụ, tiện nghi phòng
Το μόνο θετικό σε αυτό το ξενοδοχείο είναι το προσωπικό του- ευγενικό, εξυπηρετικό, προσπαθεί να κάνει την διαφορά.Οταν όμως όλες οι άλλες παροχές του ξενοδοχείου δεν επαρκούν ούτε για ξενοδοχείο 3 αστέρων, τότε ο κόπος του προσωπικού πάει χαμένος.
Lưu trú 1 đêm vào Tháng 7, 2021
Ελένη Αλμπαντάκη | Crs Secretary trả lời vào 07/08/2021
Αγαπητοί επισκέπτες, Σας ευχαριστούμε πολύ για τα σχόλια σας σχετικά με την πρόσφατη διαμονή σας στο ξενοδοχείο μας. Θα θέλαμε να σας διαβεβαιώσουμε ότι έχουμε λάβει υπόψη τις επισημάνσεις σας και θα συνεχίσουμε να κάνουμε ότι είναι απαραίτητο, προκειμένου να προσφέρουμε στους πελάτες μας μια μοναδική εμπειρία αντάξια των προσδοκιών τους. Χαιρόμαστε πολύ και σας ευχαριστούμε θερμά για τα θετικά σχόλια σχετικά με το προσωπικό μας κι ελπίζουμε να έχουμε τη χαρά να σας φιλοξενήσουμε ξανά στο μέλλον.

10/10 - Xuất sắc

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hôtel sublime, personnel adorable, un grand merci pour ce séjour. J’y retournerai sans hésitation. Piscine à débordement, plage privée et accès à la mer. Vraiment parfait.
Lưu trú 4 đêm vào Tháng 7, 2021
Eleni Almpantaki | Crs Secretary trả lời vào 21/07/2021
Dear guest, thank you for your feedback - we're so pleased that you enjoyed your time with us! We look forward to welcoming you back.

6/10 - Được

Kevin

Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Not nearly what I was expecting
Was not impressed would the service. Multiple issues with communication about the resort leaving us missing out on opportunities and losing out on parts of our booking. I am not sure if there were so many issues due to covid, but I will not be back during our next trip to Elounda. The food in the restaurant was not good and the drinks were all lacking. We paid extra for a lobster dinner and highly regret it. Waited 20-30 minutes in between each course. It was one of the most frustrating meals I've had. The property is nice, but outdated . On a positive note, the views are great.
Lưu trú 3 đêm vào Tháng 7, 2021
Eleni Almpantaki | Crs Secretary trả lời vào 29/07/2021
Dear guests, Thank you very much for taking the time to share your impressions regarding your recent stay. We would like to assure you that all points raised will be looked into and we really hope that you had informed us during your stay. We do regret that you felt you have missed out opportunities as we always recommend to our guests to download the relevant app, in order to have all information about the hotel always on hand, which is really easy by scanning the QR code at the front desk. We do feel saddened that some aspects of your stay were not as expected nevertheless, we are glad that you have enjoyed the views. We hope to have the pleasure of welcoming you on another occasion and thank you very much for your feedback.

8/10 - Tốt

Corinne

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Sehr schön - jedoch kein 5-Sterne-Ranking
Die Hotelanlage hat uns wirklich sehr gefallen. Die Architektur der Anlage: Häuser, Pflanzenanlagen, Pools und der Verlauf bis nach unten zum Meer empfanden wir als speziell, stimmig und einfach nur schön. Die Aussicht auf das Meer und Elounda ist wunderschön. Alles erschien uns immer sehr gepflegt. An kleinen Details merkt man dann aber auch, dass es kein 5-Sterne Hotel sein sollte - z.B. dass einzelne Stellen an den Mauern vergessen worden sind zu streichen. Das Buffet-Essen im Hauptrestaurant (Frühstück/ Abendessen) war ok, aber dann leider auch nicht mehr bzw. nicht 5-Sterne like. Vieles war schon wieder kalt, nicht speziell oder sehr gut/fein. Das hat etwas enttäuscht. Schön fanden wir jedoch die Spezialabende (z.B. BBQ oder Seafood). Das Essen im Mirabello hingegen war der Hammer. Einfach nur zu empfehlen. Das Personal in allen Restaurants war ausserordentlich freundlich. Hingegen empfanden wir das Personal an der Reception als zu wenig kompetent, etwas kompliziert und nicht dem Service eines 5-Sterne-Hotels entsprechend. Die Zimmer-Ausstattung fanden wir sehr schön: hell, beach-griechisch-Style eingerichtet und sehr sauber. Etwas umweltfreundlicher könnten sie hingegen insofern sein, als dass die Badetücher wirklich nicht so oft ausgewechselt werden, wie sie es versprechen. Am Abend wird einem das Bett aufgeschlagen (5-Sterne-Service), jedoch werden sodann die Lichter im Zimmer brennen gelassen bis man zu Bett geht (nicht gerade umweltschonend bzw. stromsparend).
Lưu trú 9 đêm vào Tháng 5, 2021
Eleni Almpantaki | Crs Secretary trả lời vào 18/06/2021
Dear guests, Thank you very much for taking the time to share your impressions. We are delighted that you enjoyed your stay with us and after the immediate actions of our Reception, you were allocated in a room that suited your needs. We would be more than glad to assist you, had we been informed about your feedback during your stay however, rest assured that your comments have been forwarded to the respective departments and will be attended to. We hope to have the pleasure of welcoming you again in the near future!

10/10 - Xuất sắc

Mihaela-Sabina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great hotel
Great hotel - would highly recommend getting a room with a pool or sea view. Rooms (we had a superior bungalow with sharing pool) were large, nicely decorated and modern. Breakfast and dinner were varied and staff always friendly!
Lưu trú 4 đêm vào Tháng 6, 2021
Elina Sakaraki, CRS department trả lời vào 14/06/2021
Dear guest, thank you for sharing your experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff met all your needs during your stay. We look forward to welcoming you back.

8/10 - Tốt

HELENE

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 7 đêm vào Tháng 5, 2021
Elina Sakaraki, CRS department trả lời vào 10/06/2021
Dear guest, thank you for your feedback - we're so pleased that you enjoyed your time with us! Kindly rest assured that your feedback has been shared with the related departments for immediate consideration & improvement where applicable. Since our guests’ satisfaction is our main concern & goal, it would of great assistance if you have contacted us whilst at the hotel in order to immediate attend in person any matter & note in detail your comments. We look forward to welcoming you back.

8/10 - Tốt

Micaela

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Havre de paix, beau break dans cette année COVID
Magnifique séjour dans un hôtel presque vide dans ce contexte de COVID. Nourriture excellente et variée, personnel adorable et aux petits soins.
Lưu trú 8 đêm vào Tháng 10, 2020
Eleni Almpantaki, Crs Secretary trả lời vào 04/11/2020
Dear guests, Thank you very much for your kind words! It will be our pleasure to welcome you again in our hotel next year. Until then, stay safe! With best regards

8/10 - Tốt

Amir

Lưu trú 5 đêm vào Tháng 10, 2020
Elina Sakaraki trả lời vào 19/11/2020
Dear guest, thank you for your feedback - we're so pleased that you enjoyed your time with us! We look forward to welcoming you back.

10/10 - Xuất sắc

Jérome

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 7 đêm vào Tháng 10, 2020
Eleni Almpantaki, Crs Secretary trả lời vào 04/11/2020
Dear guests, Thank you very much for your feedback! We look forward to welcoming you again in the near future. Until then, stay safe! With best regards

10/10 - Xuất sắc

Tal

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 9, 2020
Elina Sakaraki trả lời vào 08/10/2020
Dear guest, thank you for your feedback - we're so pleased that you enjoyed your time with us! We look forward to welcoming you back.