Bar ở tầng thượng

Nhận xét về La Sinfonia Citadel hotel and Spa

4 out of 5

Nhận xét

9,8

Ngoại hạng

Đánh giá 10 - Xuất sắc. 191/223 nhận xét" "
Đánh giá 8 - Tốt. 30/223 nhận xét" "
Đánh giá 6 - Được. 1/223 nhận xét" "
Đánh giá 4 - Kém. 0/223 nhận xét" "
Đánh giá 2 - Tồi. 1/223 nhận xét" "

9,8/10

Sạch sẽ

10/10

Nhân viên & dịch vụ

9,4/10

Tiện nghi, dịch vụ

9,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,0/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Khách đã xác thực

Đi theo nhóm
Thích: Nhân viên & dịch vụ
Noisy - no sound proof. Service was great by all the employees. Spa was great experiences!
Lưu trú 4 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

Jenny

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Hotel staff are friendly and helpful. Knowing that there is a birthday, they put effort to decorate the room and surprise with a birthday cake !!
Lưu trú 1 đêm vào Tháng 12, 2023
Mien DO trả lời vào 21/03/2024
Dear Ms. Jenny,Thank you very much for your kind review. We do hope that we can be of service to you again in the future.

10/10 - Xuất sắc

Zen

Lưu trú 3 đêm vào Tháng 12, 2023
Mien DO trả lời vào 21/03/2024
Dear Ms. Zen,Thank you very much for your kind review. We do hope that we can be of service to you again in the future.

8/10 - Tốt

Michiyo

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
スタッフの方は親切で部屋も綺麗でしたが、バスルームに問題がありました。トイレのビデのホースから水漏れがしていて、床に水が流れていました。また、バスルームが部屋に面してガラスで見える構造で、そこにブラインドがかけられているのですが、一部が壊れていて完全に締め切らないので、部屋から見えてしまう。せっかく良いお部屋なので、修理してほしいですね。
Lưu trú 2 đêm vào Tháng 11, 2023

8/10 - Tốt

Cam

Lưu trú 2 đêm vào Tháng 11, 2023

10/10 - Xuất sắc

Randi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
MUST STAY IN HANOI!!!!!
I am absolutely obsessed with this place!!!!! We searched for a while for a hotel and Hanoi and then finally came across this one and I’m so happy we did. This is by far our best stay in Vietnam. This is a new hotel so it felt like we had the entire place to ourselves. It’s extremely clean and quiet. I had the best shower of my life and we slept for literally 13 hours because the bed was so comfortable. I can’t begin to explain how perfect the staff was. Trang was there for our entire stay and she is the absolute sweetest person. She helped us so much with recommendations and made sure we were comfortable. I’m so sad our stay here ended. The only thing we can do now is tell everyone you MUST stay here. Without a question, this is your Hanoi hotel!!
Lưu trú 2 đêm vào Tháng 10, 2023
From La Sinfonia Citadel Hotel and Spa trả lời vào 25/10/2023
Dear Mr. Randi LawsI hope you have a wonderful day. Your comment on our service after utilizing it makes us extremely happy. We truly appreciate all of your warm words and comments. Your input validates our efforts to continuously improve our services. Additionally, it is a genuinely good working day when we can make our guests feel at ease, serene, and relaxed while they are with us. We also hope to be able to welcome you to our hotel soon once more. You and Mr. Gardner are welcome, as are your relatives and close companions. Last but not least, maintain yourself well and earn more money so you may return to this place soon. Best Regards

8/10 - Tốt

Scott

Lưu trú 3 đêm vào Tháng 10, 2023
From La Sinfonian Citadel trả lời vào 21/10/2023
Dear Mr. Roy RegoThank you for your comment, I am writing this message to ask you a question, what is your experience at our hotel? Is there anything that you are still not satisfied? Please let me know so I can upgrade my service to your expectations. Because I saw you rated us 8/10 on Expedia and I hope I can have your answer for that so I can improve myself. Thank you for reading

10/10 - Xuất sắc

YOUNG

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Boutique hotel
Great stay: comfortable beds, clean rooms and nice breakfast buffett. Excellent customer service at the front desk. We enjoyed our stay in La Sinfonia Citadel while in Hanoi and we'll gladly be back here again.
Lưu trú 3 đêm vào Tháng 10, 2023
Sincere and deep thanks trả lời vào 19/10/2023
Dear Mrs. Kenna ChoThank you for your comment. On behalf of our hotel, we appreciate your comment, and all the kindness you gave us is our pleasure. I hope we can serve you again in the near future, and I also wish you and your family always be strong, have good health, and make a lot of money. Hope to see you soon.Best Regards

10/10 - Xuất sắc

HONDO

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
全体的に安心感があります。 スタッフの皆さんも感じが良いです。 美味しいレストランもあるので夜に着いても安心です。
Lưu trú 2 đêm vào Tháng 10, 2023
ラ・シンフォニアからの心からの感謝 trả lời vào 10/10/2023
親愛なるホンドさんコメントありがとうございます。 シタデル ホテルを代表して、皆様の多大な貢献に感謝いたします。 また、近い将来、お客様にサービスを提供できることを願っております。よろしくお願いします

10/10 - Xuất sắc

Nathan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
We had a very pleasant stay in La Sinfonia Citadel. The breakfast buffet is delicious, as we stayed for three nights, we didn’t expect they would change the food options each day. The staff are welcoming and the service was superb! And when we left they even have a small souvenir for us. The location would not be the most convenient, however you can get to the attractions easily. The area is relatively quiet comparing to the main spots which is a bonus for us, as we don’t really enjoy the crowds of the old quarters when you can get traffic jam easily.
Lưu trú 3 đêm vào Tháng 9, 2023
Letter from La Sinfonia Citadel Hotel and Spa trả lời vào 26/09/2023
Dear Mr. Chak Ming Nathan LamThank you very much for your review. I hope you have a great day. My name is Vu (Mr.), and I stand for our hotel to say thank you. It is an honor to serve you and we are glad that you are satisfied with our services, which has tremendous meaning to our effort. In addition, we hope that in the near future, we can again serve you with all of the things we have and I do hope the next chance will be not only you but also your family can enjoy the stay in our hotel. Last but not least, I wish you and your family a good health, luckiness and successful in your life. Best regards

8/10 - Tốt

Sumie

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
フレンドリーなホテル
6月にママ友と2人で利用させて頂きました。小さなホテルなのでスタッフさんはフロントやレストランの仕事を兼業しているため、何度も顔を合わせるうちに仲良くなりました。とても気を使って頂き、帰りにはベトナムの幸せを呼ぶ飾り物を頂き、家に飾っています。トレインストリートにも近く、スパのハッピーアワーも良かったです。
Lưu trú 2 đêm vào Tháng 6, 2023
Loc Nguyen trả lời vào 25/08/2023
Dear Ms. Sumie,Thank you very much for your nice feedback. If there is anything else we can do to make your trip become more joyful and memorable, please let us know. We look forward to your return in the future.

8/10 - Tốt

Yew Loi Ashley

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice place location is okay.
Lưu trú 3 đêm vào Tháng 8, 2023
Loc Nguyen trả lời vào 22/08/2023
Dear Ms. Ashley,Thank you very much for your kind review. We do hope that we can be of service to you again in the future.

10/10 - Xuất sắc

Hang Kit

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is very pretty itself and the environment in the hotel is wonderful. There is a sky bar where you can enjoy a chill night. The room is cozy and decorated in a 5 stars hotel way. The cup broke when we poured some boiled water. One of the air conditioners did not work and the room is hot. Staff is super helpful and its service is highly appreciated. When I reflected the situation to the staff, he arranged a new cup to us immediately and swapped a new room for us in short. The breakfast is tasty which is out of our expectations. When my friend and I left the hotel, the staff gave us some souvenirs for compensation and kept saying sorry for the situation we experienced. Staff attitude is really five out of five as guest can really be well served. I would highly recommend this hotel to others who would like to visit Hanoi.
Lưu trú 1 đêm vào Tháng 8, 2023
Loc Nguyen trả lời vào 22/08/2023
Dear Mr. Hang Chung Kit,Thank you very much for your precious feedback. Although we know there will be minor objective errors that make your trip not wholly perfect, we always try our best to give you a great experience at the hotel. We do hope that we can be your service again in the future.

10/10 - Xuất sắc

Lauren

Đi cùng bạn đồng hành
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
The hotel was beautiful and the staff lovely. They also have a really nice restaurant on the eighth floor.
Lưu trú 1 đêm vào Tháng 7, 2023
Loc Nguyen trả lời vào 10/07/2023
Dear Ms. Lauren,Thank you very much for staying with us. Your precious comment really makes us motivated. We do hope that we can be of service to you again in the future.

10/10 - Xuất sắc

SIYEON

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
서비스 좋아요 (비슷한 상호는 주의^^)
체크인 전과 체크아웃 후에도 짐 보관서비스도 해주시고, 짐 찾으러 가서 샤워도 할수 있어서 감사했어요, 다만 비슷한 상호의 다른 지점이 있어서 찾아갈때 조금 혼동하는 헤프닝이 있었어요
Lưu trú 1 đêm vào Tháng 6, 2023
Loc Nguyen trả lời vào 03/07/2023
Dear Ms. SIYEON,Thank you very much for staying with us. Your precious comment really makes us motivated. We do hope that we can be of service to you again in the future.

10/10 - Xuất sắc

Shella

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff I met here are the best. The team is very friendly and goes above and beyond to ensure guest have the best experience. Big shout out to Trang at reception.
Lưu trú 3 đêm vào Tháng 6, 2023
Loc Nguyen trả lời vào 27/06/2023
Dear Ms. Shella,Thank you very much for staying with us. Your precious comment really makes us motivated. We do hope that we can be of service to you again in the future.

10/10 - Xuất sắc

EMMA

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I had a very pleasant stay at the La Sinfonia Citadel. Ms Trang Nguyen was particularly friendly and helpful. I would highly recommend this hotel. The staff were excellent. The spa was fantastic. I don't have a single fault.
Lưu trú 7 đêm vào Tháng 5, 2023
Loc Nguyen trả lời vào 08/06/2023
Dear Ms. Emma,Thank you very much for your kind feedback. Your comment really made us motivated to improve our service more perfectly. We look forward to your return in the future.

10/10 - Xuất sắc

Kevin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful design, clean and warm service
Lưu trú 1 đêm vào Tháng 5, 2023
Loc Nguyen trả lời vào 01/06/2023
Dear Mr. Kevin,Thank you very much for your stay at our hotel. Your precious comment is truly a motivation for us to attempt to bring perfect service quality to the next customers. We look forward to your return in the future.

10/10 - Xuất sắc

Sunhee

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
기차거리, 올드타운, 호안끼엠호수, 오페라하우스, 하노이깃발탑, 하노이역 등 도보15분 정도로 이동가능한거리에 위치했어요. 짧은 시간 하노이 둘러볼수있어 좋네요. 주니어스위트에 투숙했어요. 방음수준은 좀 부족해서 옆방 문여닫는 소리까지 들려 불편했어요.
Loc Nguyen trả lời vào 30/05/2023
Dear Ms. Sunhee Yang,Thank you very much for your kind review. it is such an honor for us to have you with the best memorable experience when you stay at our hotel. Although there is still a small issue with noise cancelation, we will try to fix it soon to bring you the best comfort for the next time. Thank you very much for staying with us. Hopefully, we can be your service again in the future.

8/10 - Tốt

Hanho

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 5, 2023
Loc Nguyen trả lời vào 30/05/2023
Dear Mr./Ms. Hanho,Thank you very much for your review. Please advise us on how we can ameliorate our service in order to make your trip become memorable in the next time.Again, thank you very much for staying with us. We look forward to your return in the future.

10/10 - Xuất sắc

Guan Thong

Đi theo nhóm, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Cosy design for room, but the corridor light a bit dim.
Lưu trú 4 đêm vào Tháng 4, 2023
Alex Luu trả lời vào 05/05/2023
Thank you Mr/Ms. Guan Thong for your wonderful feedbackWe appreciated your time and wonderful review and look forward seeing you again somedayBest regards

6/10 - Được

Khách đã xác thực

Thích: Sạch sẽ
Would I stay again? No
I don’t know what to feel about this hotel for the following the reasons: 1. Room was clean, bed comfy but the bathroom was really small 2. The hotel had a funky smell in the hallways and the reception had a pungent cigarette smell because there is always a smoker in front of the lobby doors 3. The breakfast was pretty good 4. The receptionists were quite pushy. We had no intentions on using the spa or the rooftop bar (because the prices were outrageous) but they kept on convincing us to try out the services. 5. One of the “managers” approached us while we were eating breakfast asking us how was our stay but his demeanor (he had both of his hands on his pocket) seemed a bit rude 6. The most ridiculous part was that we were charged for the two coffee capsules. Usually when you have a coffee machine and coffee capsules placed next to it you will assume that these are complimentary but it wasn’t. It was confusing because it was right next to the complimentary tea bags… 7. Location is not the best because you need to cross multiple streets to get to the bustling french quartier zone
Lưu trú 4 đêm vào Tháng 3, 2023
Loc Nguyen trả lời vào 30/05/2023
Dear Mr./Ms. Minchi Park,Thank you very much for your sincere review. We are sorry for the unpleasant experience you have been through during your trip.Firstly, we thank you for all your praises. At that time, our hotel has just reopened three months after Covid-19, but we still effort to bring you the best experience of cleanness and breakfast to our guests. But sadly we failed in other aspects. It is really hard to avoid the cigarette smell at the lobby door although all the guests are required to smoke outside the campus. We also apologize for the improper behaviors of our staff. They had shown their care about you but in inelegant ways. We will seriously fix this issue so that the next customers will not feel uncomfortable about it anymore. For the two coffee capsules, it is our fault again that we did not explain to you the fee when you checked in. We have listened to the customers and decided that they will be free of charge from now on. Again, thank you very much for your precious feedback. Hopefully, we can have a chance to be your service again in the future.

10/10 - Xuất sắc

RANDY

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The front desk is very friendly, breakfast service is best and all service employees is fantastic and they when over my expectations. I gave them 5 star in service over all. We will be back again soon. And definitely to stay here again.
Lưu trú 3 đêm vào Tháng 3, 2023
Alex Luu trả lời vào 05/05/2023
Thank you Mr. Randy for your wonderful feedbackWe appreciated your time and wonderful review and look forward seeing you again somedayBest regards

8/10 - Tốt

AYAKO

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 2, 2023

10/10 - Xuất sắc

Kim

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good location, lovely hotel, attentive service
Lưu trú 1 đêm vào Tháng 2, 2023
Alex Luu trả lời vào 08/03/2023
Thank you Mr/Ms. Kim for your wonderful time at our hotelOur team and I are very much look forward seeing you again someday

10/10 - Xuất sắc

Daniel

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent
Lưu trú 2 đêm vào Tháng 2, 2023
Alex Luu trả lời vào 08/03/2023
Thank you Mr. Daniel for your wonderful time at our hotelOur team and I are very much look forward seeing you again someday

10/10 - Xuất sắc

Pedro

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
It was a very special stay. As it is a small charming boutique hotel, you feel very well taken care of. The staff are extremely helpful and friendly. Overall a great experience. I ate in the restaurant and received stellar service from Haivu, who went above and beyond the regular service to make sure that I was satisfied with the experience.
Lưu trú 1 đêm vào Tháng 2, 2023
Alex Luu trả lời vào 08/03/2023
Thank you Mr. Pedro for your wonderful time at our hotelI am delighted to learn that you love the room, the hotel and our team could assist you with everything you needed. Look forward seeing you again someday

10/10 - Xuất sắc

Eskander

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Everything was great, especially the staff!
Lưu trú 2 đêm vào Tháng 2, 2023
Alex Luu trả lời vào 08/03/2023
Thank you Mr/Ms.Eskander for your wonderful time at our hotelOur team and I are very much look forward seeing you again someday

10/10 - Xuất sắc

GARY A

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
highly recommend
It is a very nice stay at this property. A good location as it is accessible to all your needs. The room has a nice setup and amenities are as expected for a 5 star property. Services are all superb with very attentive and warm service from all. Three months in Asia and I can say that this hotel has the best quality for such a minimal cost that I have come across. A wonderful experience indeed and I highly recommend friends to come.
Lưu trú 1 đêm vào Tháng 2, 2020
Alice trả lời vào 13/03/2020
Thank you so much for staying with us. We appreciate your feedback!

10/10 - Xuất sắc

MRS H

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
excellent hotel !
Excellent hotel. Small and friendly , very close to all the sights . The staff just can’t do enough for you . Excellent roof top bar and fabulous restaurant too ..what more could you need ?!
Lưu trú 3 đêm vào Tháng 3, 2020
Alice trả lời vào 10/03/2020
Thank you so much for staying with us. We appreciate your feedback!

10/10 - Xuất sắc

Philippe

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Une perle rare.
Situé a qqes minutes a pied du centre touristique, l'hotel séduit dès la reception. Le personnel est très attentionné et tout est fait pour satisfaire vos demandes. Restaurant, spa, ... la gentillesse est omniprésente. Les chambres sont spacieuses, refaites récemment et de bon gout. Aucun détail n'est négligé, offre renouvelée chaque jour au pdj, l'eau est chaude immédiatement meme au 5 étage, mur végétal ds l'escalier, décoration zen au spa. Une adresse d'exception.
Lưu trú 1 đêm vào Tháng 2, 2020
Alice trả lời vào 05/03/2020
Thanks for staying with us. We appreciate your feedback

10/10 - Xuất sắc

Felicity

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The hotel staff make you feel like a movie star
This service at this hotel is EXCEPTIONAL! From the snack when you arrive, to walking with us to the pharmacy and helping us find medicine, to remembering our names, to providing recommendations, to packing us a breakfast since we left earlier than their breakfast started, the staff here made you feel like royalty. The hotel is beautiful too. The room is well outfitted and the rooftop bar was a fun spot for drinks. We enjoyed the happy hour. The location is great too. This is the only place we will stay in Hanoi in the future, and I will recommend this hotel to all of our friends.
Lưu trú 1 đêm vào Tháng 12, 2019
Alice trả lời vào 29/02/2020
Thanks for staying with us. We appreciate your feedback!

10/10 - Xuất sắc

Khách đã xác thực

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
非常值得入住
服務人員非常熱情也十分細心
Lưu trú 2 đêm vào Tháng 11, 2019
An Thuong trả lời vào 28/02/2020
谢谢您来住,以及欢迎您再光顾我们酒店

10/10 - Xuất sắc

Tyler, Alberta, Canada

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
These folks treated us like royalty. Caring for all our needs in such a lrofessional manner.
Lưu trú 4 đêm vào Tháng 2, 2020
Alice trả lời vào 20/02/2020
Thanks for staying with us. We appreciate your feedback!

10/10 - Xuất sắc

Hae Wook

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 2, 2020

10/10 - Xuất sắc

Daniel Angel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Un oasis en medio del caos de Hanoi
El hotel y el servicio es excelente. La comida y el restaurante sensacional pero sobre todo la atención que nos brindaron en todo momento. Todo el personal, en especial las recepcionistas, botones y meseros, se esmeran al máximo por hacer placentera tu estancia. Incluso nos acompañaron para indicarnos como llegar a nuestro destino o asegurarse de que encontráramos un lugar para comprar una batería. Nos daban sugerencias sobre las atracciones y restaurantes de la ciudad y nos hicieron sentir como en casa.
Lưu trú 3 đêm vào Tháng 12, 2019
Alice trả lời vào 17/02/2020
Muchas gracias por sus comentarios. Sus elogios a nuestro personal serán una gran motivación para que sigamos intentándolo.

10/10 - Xuất sắc

Des, Singapore

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Anna was very kind and thoughtful! The place is clean!
Lưu trú 2 đêm vào Tháng 2, 2020
Alice trả lời vào 14/02/2020
Thank you so much for your best feedback. Your compliments to our staff will be a great motivation for us to keep trying.

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was clean and the breakfast was good. The staff were lovely and so helpful. My only complaint would be that we could hear quite a lot of noise from outside the room over night.
Lưu trú 3 đêm vào Tháng 1, 2020
An Thuong trả lời vào 05/02/2020
We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 1, 2020
An Thuong trả lời vào 31/01/2020
We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

10/10 - Xuất sắc

Moonyoung

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2020
An Thuong trả lời vào 27/01/2020
We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

10/10 - Xuất sắc

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent hotel, staff were very helpful at all times. They sorted transfer to the airport for a very fair price.
Lưu trú 1 đêm vào Tháng 1, 2020
An Thuong trả lời vào 27/01/2020
We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

8/10 - Tốt

Kate

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 1, 2020
An Thuong trả lời vào 19/01/2020
We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff could not have been nicer or more helpful. All were wonderful.
Lưu trú 1 đêm vào Tháng 1, 2020
An Thuong trả lời vào 17/01/2020
We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location, friendly staff, relaxing accommodation. What more could I ask for!
Lưu trú 3 đêm vào Tháng 1, 2020
Alice trả lời vào 15/01/2020
Thank you so much for your feedback. Your compliments to our staff will be a great motivation for us to keep trying.

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Hotel is well located and a short walk to the Old Quaters shops and restaurants. The rooms are clean and nicely styled although the walls are a little thin. Breakfast is delicious with hot meals and fresh juices. The hotel is well served by a team of dedicated and professional staff who made our 5 days stay a very pleasant experience.
Lưu trú 5 đêm vào Tháng 1, 2020
An Thuong trả lời vào 13/01/2020
We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

10/10 - Xuất sắc

Danny, Sydney

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A beautiful boutique hotel with wonderful staff who go above and beyond to make your stay comfortable. The turn down service was great as well as the rooftop bar which does 2 for 1 drinks from 4-7pm. The breakfast is fantastic with everything and anything available. They organized a taxi to the airport for 350k which was nice. The hotel is located just outside the old town which means it is a little quieter. An easy 5-10 minute walk to the center. My only concern would be the cheaper room doesn’t have a lot of natural light however that makes for an easy sleep in. Would highly recommend this hotel!
Lưu trú 2 đêm vào Tháng 1, 2020
An Thuong trả lời vào 13/01/2020
We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2020
An Thuong trả lời vào 09/01/2020
We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

2/10 - Tồi

Khách đã xác thực

Lưu trú 1 đêm vào Tháng 1, 2020
An Thuong trả lời vào 11/01/2020
Thank you for your feedback

10/10 - Xuất sắc

Jeremie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
We loved our stay at this hotel during our Honeymoon trip. The service from Anna and her team was amazing, the best of all during our month trip. They were very helpful and helped us book our halong bay cruise, day trip to Ninh binh, train tickets and gave us good tips regarding places to see and restaurants in Hanoi. The breakfast was the best too and our only regret s at this hotel are to not have tried the restaurant for diner and the spa services.
Lưu trú 2 đêm vào Tháng 12, 2019
An Thuong trả lời vào 08/01/2020
We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

10/10 - Xuất sắc

PUI KIU KAREN

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice getaway in Hanoi
We enjoyed our stay at the hotel so much!
Lưu trú 4 đêm vào Tháng 12, 2019
An Thuong trả lời vào 08/01/2020
We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.