The Masteri itself is a very good residence but we are completely disappointed with Herla Apartment service. The apartment would be nice if it had been in good hands. But it is in a very bad condition, it needs overall cleaning - the dust is everywhere on vertical and horizontal surfaces as well as on the floor under the furniture. The glass door in the bathroom is dirty. Also all the walls are rundown. In one of the bathrooms there were no light, bath and kitchen towels and sponge are worn-out, dirty and stained. Also there was no knife, only chopping ax. We sent our claims and pictures to the company’s representative, she came to the apartment, took her own pictures and informed us that everything will be fixed and changed. In a couple of hours the houskeeper came and ‘cleaned up’ the apartment but it did not change anything - the dust is still there where it was, she just created the appearance of the cleaning. No clean towels, no new sponge, no knife, no light in the bathroom.