Hiên

Nhận xét về Rosaleen Boutique Hotel

3 out of 5
Rosaleen Boutique Hotel
36 Chu Văn An, Phú Hội, Huế

Nhận xét

8,4

Rất tốt

Đánh giá 10 - Xuất sắc. 28/62 nhận xét" "
Đánh giá 8 - Tốt. 24/62 nhận xét" "
Đánh giá 6 - Được. 5/62 nhận xét" "
Đánh giá 4 - Kém. 3/62 nhận xét" "
Đánh giá 2 - Tồi. 2/62 nhận xét" "

8,6/10

Sạch sẽ

9,2/10

Nhân viên & dịch vụ

9,2/10

Tiện nghi, dịch vụ

8,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,6/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Rosaleen
Helpful friendly staff. Great location.
Lưu trú 3 đêm vào Tháng 2, 2023
Ms. Nguyen Thi Tu Cam - Sales Manager trả lời vào 04/03/2023
Dear Sir/MadamThank you so much for sharing your impression with us. It is our absolute pleasure to ensure our guests have a wonderful time and we are so happy to hear that you did receive one.We are all really glad that our hospitality has been recognized. This kind of review will serve as great encouragement for our team to keep trying our best to provide enjoyable stays to our treasured guests. Many thanks for your support, and we hope that your experience will be even better next time. Thank you once again and we wish you all the best!Best regards,

8/10 - Tốt

Tanya

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It is a nice hotel with lots of bars and restaurants nearby within walking distance. There is a pool. We did not have breakfast at the hotel but there is a coffee shop with pastries right next door. If you are light sleepers, the noise from the bars coukd be disturbing but it didn't bother us with windows shut. The staff were friendly.
Lưu trú 1 đêm vào Tháng 10, 2022
Thank you so much for your kind review. trả lời vào 21/11/2022
Dear Ms/Mr. TanyaThank you very much for taking your precious time giving us feedback regarding your recent visit.We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay, to have achieved this goal is a real satisfaction and a great motivation for the Team. Once again, thank you for your valued feedback and we hope to have a chance to serve you again in the future.Many thanks and Best regardsTu Cam NGUYEN. MsSales DirectorCell: 84.935 220 422

10/10 - Xuất sắc

Charles, Pompano Beach

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was friendly, respectful and very efficient. A great experience and I recommend it highly! Very clean and perfect location.
Lưu trú 13 đêm vào Tháng 8, 2022
Nguyen Thi Tu Cam - Sales Manager trả lời vào 13/09/2022
Dear Ms/Mr. Charles PalazzoThank you very much for taking your precious time giving us feedback regarding your recent visit.We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay, to have achieved this goal is a real satisfaction and a great motivation for the Team. Once again, thank you for your valued feedback and we hope to have a chance to serve you again in the future.Best regards,

10/10 - Xuất sắc

Hung

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Thank you
Great experience!
Lưu trú 1 đêm vào Tháng 8, 2021

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Great location
Lovely hotel. Amazing customer service. Unfortunately the hotel is getting old and suffeting a damp problem. The bed linen was damp as were our clothes stored in the wardrobe. The hot water only has enough for one shower. You then have to wait 30 minutes for it to heat up.
Lưu trú 3 đêm vào Tháng 1, 2020

10/10 - Xuất sắc

Valerie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Personnel courtois et professionnel. Belle accueil et très bon service tout au long de notre séjour. Hôtel très bien situé, chambre propre et spacieuse. Petit balcon avec vue sur la ville le soir est agréable. Piscine situé au 2 ieme étage de l’hôtel est parfaite! Le déjeuner un matin style buffet, WoW! Nous recommandons sans hésiter cet endroit!!
Lưu trú 1 đêm vào Tháng 1, 2020

8/10 - Tốt

Tsukasa

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
2部屋予約友人の部屋だけ2泊中3回変わり大変でしたただロケーションはバツグンによく、ナイトライフは楽しめました
Lưu trú 2 đêm vào Tháng 11, 2019

10/10 - Xuất sắc

Flexan Mars

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
BEST HOTEL IN VIETNAM (for the price range)
Best hotel in Vietnam. We spent 1 week in HCMC, 4 nights in Miu Ne, 5 days in Hanoi, a night in Danang and a night in Hue. This property is the best. We wish we spent more time in HUE and at this specific property. All hotels were roughly the same price and for the price range this is certainly the best. Helpful staff, amazing food, comfortable beds, spacious room (507) our private lift, and great facilities. Will definitely go back to this property again. Shout out to Mia at Aroma restaurant in the same property, very well trained and very attentive. I usually see the faults of properties when we check in and this one didn’t have any of those. The staff are truly professional and the property has well maintained rooms.
Lưu trú 1 đêm vào Tháng 9, 2019
Rosaleen Boutique Hotel trả lời vào 15/09/2019
Dear Sir/ Madam, On behalf of our team at Rosaleen Boutique Hotel, I would like to thank you for choosing to stay with us and taking your precious time for this lovely review. I'm extremely glad to read that you have enjoyed your stay. I'll make sure this review will be an encouragement for the team to keep trying to provide the best service to every guest. Thank you once again and we wish you all the best! Best Regards, Bao Ngoc. Ms

8/10 - Tốt

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Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Sạch sẽ
Room had balcony overlooking main waking streets. Large bathroom with hot water. Staff very friendly. However, beds are rreally soft, extra bed ws just two mattresses on the floor and breakfast was very odd selection. Room dfloor was also dirty and there is a lack of sockets for foreigners as the sockets provided are too cose two plug in adaptors next to each other.
Lưu trú 1 đêm vào Tháng 8, 2019

10/10 - Xuất sắc

Khách đã xác thực

Lưu trú 5 đêm vào Tháng 6, 2019

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Ideally located and helpful staff. Good rooms , walking distance to harbour and citadel. Lively neighbourhood
Lưu trú 1 đêm vào Tháng 6, 2019

10/10 - Xuất sắc

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Lưu trú 2 đêm vào Tháng 5, 2019

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2019

10/10 - Xuất sắc

kean weng

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
worth the money spent
a good stay and excellent staff services
Lưu trú 1 đêm vào Tháng 2, 2019
Phuong Anh trả lời vào 25/02/2019
Dear kean weng Thank you so much for sharing your impression with us. It is our absolute pleasure to ensure our guests have a wonderful time and we are so happy to hear that you did receive one. We are all really glad that our hospitality has been recognized. This kind review will serve as a great encouragement for our team to keep trying our best to provide enjoyable stays to our treasured guests. Many thanks for your support, and we hope that your experience will be even better next time. Thank you once again and we wish you all the best! Best Regard,

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staffs were professional. Pool and room are superb. Will come again.
Lưu trú 2 đêm vào Tháng 2, 2019
Phuong Anh trả lời vào 18/02/2019
Dear Sir/Madame, On behalf of our team at Rosaleen Boutique Hotel, I would like to thank you for choosing to stay with us and taking your precious time for this lovely review. I'm extremely glad to read that you have enjoyed your stay. I'll make sure this review will be an encouragement for the team to keep trying to provide best service to every guest. Thank you once again and we wish you all the best! Best Regard,

10/10 - Xuất sắc

David

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 2, 2019
Phuong Anh trả lời vào 12/02/2019
Dear Sir David , It has been our great pleasure to welcome you at Rosaleen Boutique Hotel and we are thankful for that you taking the time to appreciate our hotel.

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2019
Thuan Tran. Mr trả lời vào 30/03/2019
Dear Mr/Ms. Warmest greeting from Rosaleen Boutique Hotel. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay, to have achieved this goal is a real satisfaction and a great motivation for the Team. Once again, thank you for your valued feedback and we hope to have a chance to serve you again in the future.  Yours sincerely,

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2019
Phuong Anh trả lời vào 19/01/2019
Dear Sir/Madame, It has been our great pleasure to welcome you at Rosaleen Boutique Hotel and we are thankful for that you taking the time to appreciate our hotel. Sincerely, Phuong Anh

8/10 - Tốt

Khách đã xác thực

Thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 12, 2018
Phuong Anh trả lời vào 18/01/2019
Dear Sir/Madame, It has been our great pleasure to welcome you at Rosaleen Boutique Hotel and we are thankful for that you taking the time to appreciate our hotel. Sincerely, Phuong Anh

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great location, central within the walking streets, there are lots of options for food and drink on the doorstep (including vegetarian and vegan :-) The staff are very welcoming and friendly, especially Kim Ann, Nhi and Thu Y who helped us with booking taxis and day trips to the nearby tombs (trips to the tombs and citadel can all be arranged and paid for at the end of your stay) The bed was very comfortable and dispite the hotel wing in a lively area, things quieten down after midnight. Our room on the 7th floor had a balcony and a great view over the nearby football stadium and surrounding streets If we were ever passing through Hue again we would stay here. Thanks to all the staff for making us feel so welcome.
Lưu trú 4 đêm vào Tháng 12, 2018
Phuong Anh trả lời vào 09/01/2019
Dear Sir/ Madame On behalf of our team at Rosaleen Boutique Hotel, I would like to thank you for choosing to stay with us and taking your precious time for this lovely review. I'm extremely glad to read that you have enjoyed your stay. I'll make sure this review will be an encouragement for the team to keep trying to provide best service to every guest. Thank you once again and we wish you all the best! Best Regard, Phuong Anh

10/10 - Xuất sắc

Russel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
This hotel was a great find. All four of us were very satisfied with each of our rooms. The staff was very helpful and friendly from check in to check out. Special mention to Ms. Ngoc and Ms. Thrang (I hope I spelled her name correctly). I liked that there is a patio you can sit out on for each room. Laundry was done and returned as promised. The hotel threw a Christmas party our second evening there complete with Christmas caroling by the staff and guests. Snacks and drinks were served. It rained while we were there and the hotel provided umbrellas for the guests to use. The location on the south side of the river appear to be pretty centralized. The Citadel is a short ride or walk across the river. Plenty of restaurants were nearby. We didn’t get to try out the pool due to rain but it looked inviting. I do recommend this hotel.
Lưu trú 3 đêm vào Tháng 12, 2018
Phuong Anh trả lời vào 09/01/2019
Dear Russel Thank you so much for sharing your impression with us. It is our absolute pleasure to ensure our guests have a wonderful time and we are so happy to hear that you did receive one. We are all really glad that our hospitality has been recognized. This kind review will serve as a great encouragement for our team to keep trying our best to provide enjoyable stays to our treasured guests. Many thanks for your support, and we hope that your experience will be even better next time. Thank you once again and we wish you all the best! Best Regard, Phuong Anh

10/10 - Xuất sắc

Ian, Hue

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
This was a nice city hotel close to everything the room was excellent had everything you needed and the staff was very friendly and courteous breakfast was very good the only downside was a lot of group tours Made breakfast rather hectic
Lưu trú 2 đêm vào Tháng 11, 2018
Phuong Anh trả lời vào 30/11/2018
Dear Thank you so much for sharing your impression with us. It is our absolute pleasure to ensure our guests have a wonderful time and we are so happy to hear that you did receive one. We are all really glad that our hospitality has been recognized. This kind of review will serve as a great encouragement for our team to keep trying our best to provide enjoyable stays to our treasured guests. Many thanks for your support, and we hope that your experience will be even better next time. Thank you once again and we wish you all the best! Best Regard, Phuong Anh

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good service
I left my phone charger in room after checkout. We stored our luggage for a few hours before our flight and found it in one of my shopping bags! Thanks heaps :)
Lưu trú 1 đêm vào Tháng 11, 2018
Phuong Anh trả lời vào 14/11/2018
Dear Sir/Madame, Thank you for your recent stay at Rosaleen Boutique Hotel. We hope to have a chance to serve you again in the future. Sincerely, Phuong Anh

8/10 - Tốt

Soraya, London

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very well located. Pool nice. Was on the 6th floor so didn't hear the noise on the street but this can be a problem on lower floors. Breakfast not so great.
Lưu trú 1 đêm vào Tháng 10, 2018
Phuong Anh trả lời vào 07/11/2018
Dear Soraya Warmest greeting from Rosaleen Boutique Hotel. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay, to have achieved this goal is a real satisfaction and a great motivation for the Team. About the brakfast, we are improving taste day by day to make suitable for many people all around the world. Once again, thank you for your valued feedback and we hope to have a chance to serve you again in the future. Sincerely, Phuong Anh

10/10 - Xuất sắc

Lucy, Noosa Australia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice hotel centrally located Nice pool area staff very helpful and friendly
Lưu trú 1 đêm vào Tháng 9, 2018
Phuong Anh trả lời vào 01/10/2018
Dear Lucy We are grateful to you for providing valuable feedback regarding your recent stay at Rosaleen Boutique Hotel. It is great to read your comments on warm service extended by our excellent team members, we are committed to ensuring that we provide a level of hospitality service that leaves positive and lasting memories for our guests' visits and so happy that we did so for you! Thank you very much for your sharing and we warmly welcome you back! Warm regards, Phuong Anh

8/10 - Tốt

Wing ki, Hong Kong

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good service and well located
The receptionist Trang is really helpful that helps us book trip with good English. They have welcome drink and food, also the hotel is well located in walking street with bars. The only thing I don't like is the breakfast and cleanliness.
Lưu trú 2 đêm vào Tháng 9, 2018
Thuan Tran trả lời vào 26/09/2018
Dear Ms/Mr Wing ki, Thank you so much for sharing your impression with us. It is our absolute pleasure to ensure our guests have a wonderful time and we are so happy to hear that you did receive one. We are all really glad that our hospitality has been recognized. This kind review will serve as a great encouragement for our team to keep trying our best to provide enjoyable stays to our treasured guests. Many thanks for your support, and we hope that your experience will be even better next time. Thank you once again and we wish you all the best! Best Regard, Thuan Tran.

4/10 - Kém

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 23 đêm vào Tháng 8, 2018
Thuan Tran trả lời vào 20/09/2018
Dear Sir/Madame, Warmly welcome from Rosaleen Boutique Hotel. Our goal is always to make sure that all our guests have a wonderful stay. If there is any issue make you disappointed, please tell us so we could improve our services. Kind regards, Thuan Tran

4/10 - Kém

lam, hong kong

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
不舒服的酒店
沖廁水不足,紙巾沖不走。大房冷氣不足,開了很久冷氣,仍然十分炎熱和焗。床的被鋪很污穢和殘舊,不好的體驗。但價錢較便宜。
Lưu trú 1 đêm vào Tháng 8, 2018
Phuong Anh trả lời vào 28/09/2018
Dear Mr/Ms 不舒服的酒店 I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us that left a negative impression of our property. I will look into each issue that you have noted, in an attempt to correct and improve our hotel services. About the problem with your room, we are really sorry for this inconvenience because we were not aware of the room issues when we checked with you. We wish you could let us know this problem earlier so that we could have found out the best way to solve it. Sincerely, Phuong Anh

6/10 - Được

Khách đã xác thực

Thích: Nhân viên & dịch vụ, tiện nghi phòng
Central hotel with swimming pool
Great location, comfortable room. Rooftop swimming pool. A 3 star rating is appropriate as the hotel is in need of some renovation as it is a little tired. But it is still very comfortable in a central location.
Lưu trú 3 đêm vào Tháng 8, 2018
Thuan Tran trả lời vào 18/09/2018
Dear Sir/Madame, Warmest greetings from Rosaleen Boutique Hotel. It has been a great pleasure and honor to meet your expectations in terms of level of services. We'll forward your great feedback to our team to encourage them to keep working on the service quality. We are on the plan to renovate our restaurant. We hope you could have a better experience in our hotel next time. We wish you all the best for your life and look forward to welcoming you again. Best regards, Thua Tran

10/10 - Xuất sắc

Novisionnolife, Tokyo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
大満足のホテルでした
料金と比較しての回答です。 チェックイン、スタッフさんのサービス、部屋、プールなど全体的に価格から期待していた以上の満足度でした。朝食はもうすこし頑張って欲しいなぁと感じましたが、名前付きのウェルカムカードには大変驚きました!ここのホテルにして本当に良かった。
Lưu trú 1 đêm vào Tháng 8, 2018
Phuong Anh trả lời vào 26/09/2018
Dear 大満足のホテルでした On behalf of our team at Rosaleen Boutique Hotel, I would like to thank you for choosing to stay with us and taking your precious time for this lovely review. I'm extremely glad to read that you have enjoyed your stay. I'll make sure this review will be an encouragement for the team to keep trying to provide best service to every guest. Thank you once again and we wish you all the best! Best Regard, Ms.Phuong Anh

10/10 - Xuất sắc

SEUNGPILL

위치가 너무 좋아요.
후에 시가지 중심에 위치. 근처에 맛집과 마트 교통등이 굉장히 편함. 저녁이후 노천 까페들도 영업을 많이 함
Lưu trú 2 đêm vào Tháng 8, 2018
Phuong Anh trả lời vào 26/09/2018
Dear SEUNGPILL Warmest greetings from Rosaleen Boutique Hotel. It has been a great pleasure and honor to meet your expectations in terms of level of services. We'll forward your great feedback to our team to encourage them to keep working on the service quality. We wish you all the best for your life and look forward to welcoming you again. Best regards, Ms. Phuong Anh

4/10 - Kém

Khách đã xác thực

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Staff are not friendly
Breakfast Buffet was awful and the room we stay was so smelly.
Lưu trú 1 đêm vào Tháng 8, 2018
Thuan Tran trả lời vào 20/09/2018
Dear Sir/Madame, First of all, we would like to express our sincerest apologies for our failure to exceed your expectations. I would like to inform that we are on the plan to renovate our Aroma restaurant so we could provide better services to all our guest. Kind regards, Thuan Tran

10/10 - Xuất sắc

Khách đã xác thực

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lovely hotel
Very nice hotel. Just one thing I saw ants crawling around the lamp and the bed and they changed the room the following day. But it was bed bug. My first time :/ Otherwise everything else was good. I'd love to come back.
Lưu trú 2 đêm vào Tháng 6, 2018
Thuan Tran trả lời vào 20/07/2018
Dear Mr/Ms, Thank you very much for taking your valuable time for reviewing us on Expedia. About the problem with your room, we are really sorry for this inconvenience because we were not aware of the room issues when we checked with you. Best Regard,

10/10 - Xuất sắc

Min

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
This hotel is centrally located in Hue. It’s clean, the staff is amazing, and the balcony over looking the street was the best! There was a pool on the second floor, which was clean. The free breakfast was superb. I highly suggest this hotel!
Lưu trú 3 đêm vào Tháng 6, 2018
Huyen Ho trả lời vào 20/06/2018
Dear Min, Thank you for choosing Rosaleen Boutique Hotel for your recent stay in Hue. It was a great pleasure to have you with us and taking the time to share your feedback regarding your recent stay with us. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay; to have achieved this goal is a real satisfaction and a great motivation for the Team. Thank you for your valuable feedback and we are looking forward to welcome back here soon. Sincerely, Huyen Ho. Ms

10/10 - Xuất sắc

Miika

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Parasta
Suosittelen tätä hotellia aivan kaikille. Loistavaa palvelua!
Lưu trú 2 đêm vào Tháng 6, 2018

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Très bel hôtel luxueux, grande chambre et grande piscine. Grande salle de bain. Bien situé au centre ville à 20min à pied du marché. Personnel parle bien anglais et un peu français. Pour info la rue est bruyante avec tous les bars. Mais nous n'avons pas été gêné pour dormir.
Lưu trú 3 đêm vào Tháng 6, 2018

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice and great location
The hotel is centrally located, room is big, clean, bed is comfortable and breakfast has good selection. The only issue was my friends’room (707) it has lot of ants and water in the bathroom does’t drain well in another room.
Lưu trú 2 đêm vào Tháng 5, 2018
Huyen Ho trả lời vào 01/06/2018
Dear Valued Guest, Thank you for taking time to share your experience with us. We are delighted to hear that you especially liked our nice room, bed & breakfast. Besides, we are very sorry for the problem in the room. Even when we do have regular PEST control but due to the fact that we are in a tropical country, there are sometimes ants at the room. We do understand your inconvenience because of that. We are also terribly sorry for water in the bathroom. We have taken note of your comments and this would surely be looked into. Once again, thank you for your valued feedback and we hope to have a chance to serve you better whenever your travels bring you back to Hue, Vietnam. Best regard.

10/10 - Xuất sắc

didier

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
hôtel charmant bon rapport qualité prix
personnel très agréable accueil délicat bons conseils

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Bien dans l'ensemble
Bon hotel dans l'ensemble, accueil sympathique, chambre confortable et très bon pdj. Situé à proximité d'un quartier vivant, ce qui est bien mais qui peut être génant si l'on recherche de la tranquilité.

8/10 - Tốt

vincent

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi phòng
Très bien mais bruyant
Très bel hôtel situé dans le centre ville, mais malheureusement beaucoup de bars bruyants en bas
Lưu trú 2 đêm vào Tháng 2, 2018

2/10 - Tồi

Steve, Bath - UK

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very poor Hotel - Avoid
Although the hotel staff were very pleasant and helpful our stay here was the worst we had on our entire month away. The first issue was the location which is right in amongst a collection of noisy bars and what I would describe as a very rowdy area, not quite what we expected. And this noise would go on to late in the night. However, even this was not the worst issue, the biggest problem we had was that the room we were given was very damp with mould on most of the walls and very damp bedding. The staff apologised and gave us a Halogen lamp heater but that in itself was broken and also at 1Kw pretty useless. As we were only due to stay a couple of nights we decided to just put up with it but we were very glad when we left.
Lưu trú 2 đêm vào Tháng 2, 2018
Huyen Ho trả lời vào 02/04/2018
Dear Steve, Thank you for taking time to share your experience with us. We deeply apologize for not exceeding your expectations in this opportunity. We have taken note of your comments regarding the service you received and this would surely be looked into. About the noise from outside, we have reported to the city authorities and they are working on that issue. Fortunately, the council have informed us that they will keep coming and check the noise until the issue is solved. The bar is installing soundproof doors and windows. For the dampness due to the typical Hue climate, we have taken action to solve and prevent it by changing the bedding, room ammenities and repainting the room. Once again we are really sorry and we hope that you will give us the opportunity to welcome you back to the Rosaleen Boutique Hotel. Sincerely,

8/10 - Tốt

Louise, Montréal

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Du confort et du service
Nous avons aimé l'hôtel. Nous avions une grande chambre avec balcon. Douche excellente. Wifi stable et rapide. Dejeûner copieux et varié. Malheureusement un peu bruyant le soir jusqu'à minuit à cause d'un resto-bar tout pres.
Lưu trú 4 đêm vào Tháng 2, 2018

10/10 - Xuất sắc

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great Location!
The room was very spacious with new and upgraded immenities. Excellent location - close to a very vibrant nightlife!
Lưu trú 1 đêm vào Tháng 1, 2018

8/10 - Tốt

Luis

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Buen hotel, pero necesita algunas actualizaciones
Buen hotel, pero necesita algunas actualizaciones
Lưu trú 1 đêm vào Tháng 8, 2017

8/10 - Tốt

Claus

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 7, 2017

10/10 - Xuất sắc

MATHILDE

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Adresse à retenir
Grande chambre avec baignoire, lit très confortable, piscine agréable. Petit déjeuner avec un énorme choix.restaurant de l'hôtel très bon et tarifs plus que raisonnables. Lit bébé gratuit sur demande. Personnel aux petits soins.
Lưu trú 3 đêm vào Tháng 7, 2017

8/10 - Tốt

Matt, Melbourne

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nicest room, comfiest bed of our whole trip
Thumbs Ups 1. A bed so comfortable you just don't want to get out of it ! 2. High quality room, spacious and nicely furnished with good views from the 5th floor window and balcony 3. Central location in the heart of the hotel and restaurant area, near to the river 4. Decent sized pool, lovely deck area 5. Lovely staff in all departments, very professional Thumbs down 1. Probably stretching the "boutique" tag a little - 7 floors with about 7 rooms per floor. This means breakfast can be a bit of a feeding frenzy and the pool deck sometimes doesn't cope with the demand 2. The breakfast buffet was extensive and yet still fairly uninspiring, though the fresh-cooked pancakes were a massive hit with the kids 3. The lift !! Must be the slowest lift in Asia, clearly a bit of an issue in a hotel of this size 4. Pool temperature - very warm water, not quite the refresher needed in 35+ degrees Despite the above, the thumbs-up list wins out and we were happy with our choice of hotel in Hue.
Lưu trú 3 đêm vào Tháng 7, 2017

8/10 - Tốt

Shar, Melbourne

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice hotel in a good location.
Good location, lots of restaurants and bars nearby. Hotel kindly upgraded us from a double bed to a twin room. Water heaters in bathroom a little antiquated. Breakfast was in their ground floor restaurant and had a good selection of western and asian food. Pool was good to cool off in and they offered a drink service. Imperial City was a 35 minute walk (through some traffic, a little hairy).
Lưu trú 1 đêm vào Tháng 5, 2017

8/10 - Tốt

Jiri

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng

6/10 - Được

Tau

Thích: Nhân viên & dịch vụ, tiện nghi phòng
Good facilities but very smelly
Good breakfast, fine room with comfy bed. Smell of mould everywhere. Would not recommend.