親愛的賓客﹕感謝 閣下寶貴的意見。我們已即時向相關部門主管作出反映及跟進，務求改善及提升服務質素，並期待不久的將來再為您服務。九龍海灣酒店管理層

Dear Guest,We thank you again for your review and hope to have the opportunity of welcoming you back in the not so distant future.Yours sincerely,The ManagementKowloon Harbourfront Hotel

Dear Guest,It seems as if the attention to detail was the main point lacking during your stay. Your full review has been passed on to the entire team in the hotel and our departmental managers have set up extra training to ensure none of this happens again.Yours sincerely,The ManagementKowloon Harbourfront Hotel

Dear Guest,It’s disappointing to read that you found our staff to be unfriendly and less accommodating than other hotels. Since your stay we have implemented a new training program to ensure our staff go above and beyond to make our guests feel welcome for the duration of their visit.Yours sincerely,The ManagementKowloon Harbourfront Hotel

Dear Guest,I am pleased that you found your room to be spacious and well equipped. We like to make sure that our guests have everything they may need during their visit.Yours sincerely,The ManagementKowloon Harbourfront Hotel

Dear Guest,We thank you again for your review and hope to have the opportunity of welcoming you back in the not so distant future.Yours sincerely,The ManagementKowloon Harbourfront Hotel

感謝閣下的支持及讚賞。我們會持續優化我們的設施及服務，並期待不久的將來再為您服務。九龍海灣酒店管理層

親愛的賓客﹕感謝 閣下寶貴的意見。我們已即時向相關部門主管作出反映及跟進，務求改善及提升服務質素，並期待不久的將來再為您服務。九龍海灣酒店管理層

Dear Guest,We thank you again for your review and hope to have the opportunity of welcoming you back in the not so distant future.Yours sincerely,The ManagementKowloon Harbourfront Hotel

Dear Guest,We thank you again for your review and hope to have the opportunity of welcoming you back in the not so distant future.Yours sincerely,The ManagementKowloon Harbourfront Hotel

Dear Guest,We thank you again for your review and hope to have the opportunity of welcoming you back in the not so distant future.Yours sincerely,The ManagementKowloon Harbourfront Hotel

感謝閣下的支持及讚賞。我們會持續優化我們的設施及服務，並期待不久的將來再為您服務。九龍海灣酒店管理層

親愛的賓客﹕感謝 閣下寶貴的意見。我們已即時向相關部門主管作出反映及跟進，務求改善及提升服務質素，並期待不久的將來再為您服務。九龍海灣酒店管理層

感謝閣下的支持。 我們會持續優化我們的設施及服務，並期待不久的將來再為您服務。 九龍海灣酒店管理層

Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Kowloon Harbourfront Hotel

Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Kowloon Harbourfront Hotel

Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Kowloon Harbourfront Hotel

感謝閣下的支持。 我們會持續優化我們的設施及服務，並期待不久的將來再為您服務。 九龍海灣酒店管理層

親愛的賓客﹕ 感謝 閣下寶貴的意見。 我們已即時向相關部門主管作出反映及跟進，務求改善及提升服務質素，並期待不久的將來再為您服務。 九龍海灣酒店管理層

Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Kowloon Harbourfront Hotel

Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Kowloon Harbourfront Hotel

Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Kowloon Harbourfront Hotel

感謝閣下的支持。 我們會持續優化我們的設施及服務，並期待不久的將來再為您服務。 九龍海灣酒店管理層

感謝閣下的支持。 我們會持續優化我們的設施及服務，並期待不久的將來再為您服務。 九龍海灣酒店管理層

Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Kowloon Harbourfront Hotel

親愛的賓客﹕ 感謝 閣下寶貴的意見。 我們已即時向相關部門主管作出反映及跟進，務求改善及提升服務質素，並期待不久的將來再為您服務。 九龍海灣酒店管理層

感謝閣下的支持。 我們會持續優化我們的設施及服務，並期待不久的將來再為您服務。 九龍海灣酒店管理層

感謝閣下的支持。 我們會持續優化我們的設施及服務，並期待不久的將來再為您服務。 九龍海灣酒店管理層

Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Kowloon Harbourfront Hotel

Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Kowloon Harbourfront Hotel

Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Kowloon Harbourfront Hotel

Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Kowloon Harbourfront Hotel

Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely,

Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely,

Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely

感謝閣下的支持。 我們會持續優化我們的設施及服務，並期待不久的將來再為您服務。 九龍海灣酒店管理層

Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Kowloon Harbourfront Hotel

Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Kowloon Harbourfront Hotel

感謝閣下的支持及讚賞。我們會持續優化我們的設施及服務，並期待不久的將來再為您服務。九龍海灣酒店管理層

Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Kowloon Harbourfront Hotel

感謝閣下的支持。 我們會持續優化我們的設施及服務，並期待不久的將來再為您服務。 九龍海灣酒店管理層

\Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Kowloon Harbourfront Hotel

Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Kowloon Harbourfront Hotel

Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Kowloon Harbourfront Hotel

Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Kowloon Harbourfront Hotel

Dear Guest,Thank you for taking the time to share this constructive feedback with us. Our apologies for the shortfalls in meeting your expectation, please know it was not our intention. Your feedback has been shared with the team to take immediate corrective action for our continuous improvement to serve you better in future.Yours sincerely,The ManagementKowloon Harbourfront Hotel