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Nhận xét về DoubleTree by Hilton Hotel Laurel

4 out of 5
DoubleTree by Hilton Hotel Laurel
15101 Sweitzer Lane, Laurel, MD

Nhận xét

8,0

Rất tốt

Đánh giá 10 - Xuất sắc. 446/1000 nhận xét" "
Đánh giá 8 - Tốt. 280/1000 nhận xét" "
Đánh giá 6 - Được. 142/1000 nhận xét" "
Đánh giá 4 - Kém. 72/1000 nhận xét" "
Đánh giá 2 - Tồi. 60/1000 nhận xét" "

8,6/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

7,4/10

Tiện nghi, dịch vụ

8,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,8/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Robert

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There was loud noise next door to my room most of the night (Friday 5/17).
Lưu trú 2 đêm vào Tháng 5, 2024
Manager trả lời vào 20/05/2024
Dear Robert,Thank you for choosing us and for the great rating despite the noise issue from the neighboring room. We sincerely apologize for any impact on your comfort and sleep. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to help, including relocation whenever possible. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We are glad that you had a great stay with us overall and we hope you will consider us for a quiet and peaceful stay on your next visit to Laurel.Sincerely,Natacha LynDirector of Rooms

2/10 - Tồi

Ismail

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 20/05/2024
Dear Ismail, We appreciate you choosing our hotel for your visit to Laurel. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay.Sincerely,Natacha LynDirector of Rooms

4/10 - Kém

Karmen

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Carpet in the room was dirty. Lamp and refrigerator were broke. Very lackluster facility.
Lưu trú 3 đêm vào Tháng 5, 2024
Manager trả lời vào 10/05/2024
Dear Karmen,Thank you for choosing us for your visit to Laurel. Please accept our apologies for the condition of your room when you arrived. We place great emphasis on maintaining fresh and clean accommodations; therefore, we regret this was not your experience. Everything we do aims to provide our guests with an outstanding stay, and we would welcome another opportunity to show you our dedication. Thank you again, and we wish you all the best with your travels.Sincerely,Natacha LynDirector of Rooms

8/10 - Tốt

Portia

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The toilet had trouble flushing.
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 10/05/2024
Dear Portia,Thank you for taking the time to comment on your stay. It is excellent to know you were pleased with most aspects of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing these concerns regarding your bathroom to our attention. We look forward to hosting you again the next time you are in the area.Sincerely,Natacha LynDirector of Rooms

10/10 - Xuất sắc

Ernest, FORT WORTH

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Last minute stay was just what we needed, very quiet and safe location, highly recommend
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 26/04/2024
Dear Ernest,We are delighted you chose to stay with us at DoubleTree by Hilton Hotel Laurel for your overnight stay in Laurel. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon.Sincerely,Natacha LynDirector of Rooms

10/10 - Xuất sắc

Derrick

Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 12/05/2024
Dear Derrick, It is wonderful to know you enjoyed everything about your time at our hotel and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your fabulous rating, and we hope you host you again soonSincerely,Natacha LynDirector of Rooms

8/10 - Tốt

Sean

Đi cùng bạn đồng hành
Poor kid at front desk had bad allergies..... but he showed up! That says something.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 16/04/2024
Dear Sean, Thank you for choosing to stay with us. We are pleased to receive your generous rating for DoubleTree by Hilton Hotel Laurel. Each delightful experience here is a testament to the dedication of our team, and we have no doubt they will take great care of you again whenever you return to the area. It was a pleasure hosting you here at DoubleTree by Hilton Hotel Laurel, and we look forward to your next visit.Sincerely,Natacha LynDirector of Rooms

10/10 - Xuất sắc

Jorge

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Muy limpia y acogedora
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 13/04/2024
Dear Jorge,We want to thank you for choosing to stay with us at DoubleTree by Hilton Hotel Laurel. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return to Laurel. Have a wonderful day, and travel safely.Sincerely,Natacha LynDirector of Rooms

8/10 - Tốt

Judy

No complaints. It was comfortable but no refrigerator or microwave . I am spoiled
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 12/04/2024
Dear Judy,Thank you for being our valued guest and for posting your remarks online. We are happy to learn that you enjoyed your overall stay with us, but we are sorry you felt your room did not have the amenities that you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Natacha LynDirector of Rooms

8/10 - Tốt

Daniel

Lưu trú 1 đêm vào Tháng 3, 2024
Director of Rooms trả lời vào 07/04/2024
Dear Daniel, We appreciate you taking the time to leave your kind rating for DoubleTree by Hilton Hotel Laurel. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Sincerely,Natacha LynDirector of Rooms

10/10 - Xuất sắc

Carolin

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Look and feel good!
Lưu trú 1 đêm vào Tháng 3, 2024
Director of Rooms trả lời vào 07/04/2024
Dear Carolin, We are delighted with your fantastic review! It's wonderful to know that you enjoyed so much about your time at DoubleTree by Hilton Hotel Laurel. We look forward to serving you again in the future.Sincerely,Natacha LynDirector of Rooms

8/10 - Tốt

Qingxin, Syosset

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
就是一家正常的快捷酒店,没有更好也没有更坏。
Lưu trú 1 đêm vào Tháng 3, 2024
Director of Rooms trả lời vào 07/04/2024
Dear Qingxin, We are happy you had a lovely stay at DoubleTree by Hilton Hotel Laurel! Thank you for sharing your review with us. We look forward to hosting you again soon for an even more wonderful experience.Sincerely,Natacha LynDirector of Rooms

10/10 - Xuất sắc

Genny

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was fine, thanks..
Lưu trú 1 đêm vào Tháng 3, 2024
Director of Rooms trả lời vào 07/04/2024
Dear Genny, We appreciate you taking the time to leave your kind review for DoubleTree by Hilton Hotel Laurel. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Sincerely,Natacha LynDirector of Rooms

6/10 - Được

victor, lewisville

Đi cùng gia đình
Just an average place with fairly friendly staff
Lưu trú 4 đêm vào Tháng 3, 2024
Manager trả lời vào 04/04/2024
Dear Victor,Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you back to Laurel.Sincerely,Natacha LynDirector of Rooms

10/10 - Xuất sắc

Austin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 04/04/2024
Dear Austin,On behalf of our team at DoubleTree by Hilton Hotel Laurel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms

10/10 - Xuất sắc

Oluwakemi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Na
Lưu trú 2 đêm vào Tháng 3, 2024
Manager trả lời vào 01/04/2024
Dear Oluwakemi,Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at DoubleTree by Hilton Hotel Laurel. We look forward to your return and wish you all the best with your future travels.Sincerely,Natacha LynDirector of Rooms

10/10 - Xuất sắc

Rene

Lưu trú 2 đêm vào Tháng 3, 2024
Director of Rooms trả lời vào 16/04/2024
Dear Rene, On behalf of our team at DoubleTree by Hilton Hotel Laurel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Natacha LynDirector of Rooms

10/10 - Xuất sắc

Jorge Luis

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
we received excellent service
Lưu trú 1 đêm vào Tháng 3, 2024
NLyn trả lời vào 26/03/2024
Thank you

10/10 - Xuất sắc

Geno, Olney

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great checkin
Lưu trú 1 đêm vào Tháng 3, 2024
NLyn trả lời vào 18/03/2024
Great-Many thanks!

10/10 - Xuất sắc

Alison, Berea

Thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 3, 2024
NLyn trả lời vào 18/03/2024
Great-Many thanks!

10/10 - Xuất sắc

Karen

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
N/A
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 11/03/2024
Dear Karen,We appreciate you taking the time to leave your generous rating regarding your recent visit to the DoubleTree by Hilton Hotel Laurel. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.Sincerely,Natacha LynDirector of Rooms

2/10 - Tồi

MICHAEL

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Worst stay ever. Will not be going back there
Lưu trú 2 đêm vào Tháng 3, 2024
Manager trả lời vào 04/03/2024
Dear Michael,On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Natacha LynDirector of Rooms

10/10 - Xuất sắc

Liza

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel ambiance is very welcoming .Friendly staff & willing to assist in anyway possible.Customer service is great & professional. The place is clean and odor free.
Lưu trú 1 đêm vào Tháng 2, 2024
Hotel Management trả lời vào 27/02/2024
Dear Liza, Thank you for the wonderful review of DoubleTree by Hilton Hotel Laurel. We appreciate you taking time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable and that you enjoyed our ambience. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon. Sincerely, Natacha Lyn Director of Rooms

10/10 - Xuất sắc

Dorian

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was always pleasant and upbeat!!!
Lưu trú 2 đêm vào Tháng 2, 2024
Hotel Management trả lời vào 27/02/2024
Dear Dorian, Your kind comments and excellent rating are greatly appreciated by all of us here at DoubleTree by Hilton Hotel Laurel. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Sincerely, Natacha Lyn Director of Rooms

10/10 - Xuất sắc

henry

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The bed was really comfortable. I had a great nights sleep .
Lưu trú 1 đêm vào Tháng 2, 2024
Hotel Management trả lời vào 27/02/2024
Dear Henry, Thank you for your recent visit. We understand that when staying with us, comfort and a good night’s rest are absolutely essential, and we are truly grateful for your kind remarks regarding our comfortable beds. It is wonderful to hear that you had such an enjoyable stay at DoubleTree by Hilton Hotel Laurel and we look forward to your next visit. Sincerely, Natacha Lyn Director of Rooms

10/10 - Xuất sắc

Carolina

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 2, 2024
Hotel Management trả lời vào 27/02/2024
Dear Carolina, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at DoubleTree by Hilton Hotel Laurel. We'd love to host you again someday for yet another unforgettable visit. Sincerely, Natacha Lyn Director of Rooms

10/10 - Xuất sắc

YENECk

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 18/02/2024
Dear Yeneck,On behalf of our team at DoubleTree by Hilton Hotel Laurel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms

10/10 - Xuất sắc

tavin

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
Manager trả lời vào 18/02/2024
Dear Tavin,Thank you for the wonderful rating for DoubleTree by Hilton Hotel Laurel. We are very delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Natacha LynDirector of Rooms

10/10 - Xuất sắc

Joseph

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good service and it was pretty late
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 18/02/2024
Dear Joseph,Thank you for your wonderful review and for taking the time to compliment our team. We are delighted to know you received outstanding service from all of our staff. We thank you for choosing DoubleTree by Hilton Hotel Laurel, and we hope you will make us your home whenever you are in town.Sincerely,Natacha LynDirector of Rooms

2/10 - Tồi

MD AL AMIN

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Didn’t like their customer service
Lưu trú 2 đêm vào Tháng 2, 2024
Manager trả lời vào 18/02/2024
Dear Al Amin,Thank you for your comments about your experience with our associates. This is certainly not typical of our service, and we apologize for not providing the welcoming hospitality you should have received. We hope you will give us another chance to show you that we take great pride in providing wonderful service to all of our guests, every day. We look forward to welcoming you back soon.Sincerely,Natacha LynDirector of Rooms

10/10 - Xuất sắc

horace

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good hotel for a decent price. Location was not the best.
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 18/02/2024
Dear Horace,Thank you for staying with us. It is great to know that you loved most aspects of your stay; however, we are sorry that our location was not ideal for you. Please know in the future our knowledgeable associates are happy to recommend restaurants, shopping, and local area attractions to make your experience here the best that it can be. Thank you again; we look forward to having you back whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms

6/10 - Được

MW

Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 18/02/2024
Dear MW,Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Laurel. It was our pleasure accommodating you. We hope you will make DoubleTree by Hilton Hotel Laurel your home away from home whenever your travels bring you to our area.Sincerely,Natacha LynDirector of Rooms

8/10 - Tốt

Paris

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Those cookies from the front desk are always the best. Breakfast wasn’t the best, but it did the job. Very convinent location if you have to travel between DC & Baltimore. Nice, safe & clean.
Lưu trú 2 đêm vào Tháng 2, 2024
Manager trả lời vào 12/02/2024
Dear Paris,Thank you for staying at our hotel and for posting your experience. We were pleased to read you enjoyed your overall stay with us. However, we apologize for any issues you experienced at breakfast. We will certainly share your observations with the appropriate individuals, and we hope to have another opportunity to welcome you back soon.Sincerely,Natacha LynDirector of Rooms

8/10 - Tốt

Elena

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Rooms were nice but can you a little extra TLC
Lưu trú 2 đêm vào Tháng 2, 2024
Hotel Management trả lời vào 05/02/2024
Dear Elena, Thank you for your recent visit and for taking the time to share your feedback with us. We are delighted that you enjoyed our rooms, but we are also grateful to know how we can improve. We will share this with the appropriate individuals as we continue to plan for the future. We look forward to your next visit so that we may provide the five-star experience that you deserve. Sincerely, Natacha Lyn Director of Rooms

8/10 - Tốt

Joan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
One night stay with no complaints!
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 05/02/2024
Dear Joan,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at DoubleTree by Hilton Hotel Laurel; we hope to see you again soon.Sincerely,Natacha LynDirector of Rooms

10/10 - Xuất sắc

yuhang

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 05/02/2024
Dear Yuhang,We are thrilled you had an excellent stay at DoubleTree by Hilton Hotel Laurel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Natacha LynDirector of Rooms

2/10 - Tồi

Alonzo

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
You do not care why
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 05/02/2024
Dear Alonzo,Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Natacha LynDirector of Rooms

8/10 - Tốt

Susan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel was convenient. Just off Rt. 95.
Lưu trú 1 đêm vào Tháng 1, 2024
NLyn trả lời vào 30/01/2024
Thank you-

10/10 - Xuất sắc

Georgette

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Hotel Management trả lời vào 29/01/2024
Dear Georgette, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at DoubleTree by Hilton Hotel Laurel. We look forward to welcoming you back on your next visit! Sincerely, Natacha Lyn Director of Rooms

8/10 - Tốt

Teree'

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 1, 2024
Hotel Management trả lời vào 29/01/2024
Dear Teree', Thank you for your recent stay at the DoubleTree by Hilton Hotel Laurel and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Laurel. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely, Natacha Lyn Director of Rooms

4/10 - Kém

Jamie

Đi cùng gia đình
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Found a cockroach in my room unfortunately.
Lưu trú 4 đêm vào Tháng 1, 2024
Manager trả lời vào 25/01/2024
Dear Jamie,Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing.Sincerely,Natacha LynDirector of Rooms

10/10 - Xuất sắc

Abner

Đi theo nhóm, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 1, 2024
Manager trả lời vào 25/01/2024
Dear Abner,We are pleased to receive your generous rating for DoubleTree by Hilton Hotel Laurel. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Natacha LynDirector of Rooms

10/10 - Xuất sắc

Debra

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 22/01/2024
Dear Debra,We are delighted you chose to stay with us at DoubleTree by Hilton Hotel Laurel. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon.Sincerely,Natacha LynDirector of Rooms

10/10 - Xuất sắc

Cassie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
Manager trả lời vào 18/01/2024
Dear Cassie,Thank you for sharing about your stay at DoubleTree by Hilton Hotel Laurel. We appreciate your generous remarks and are glad you enjoyed our hotel. We understand the importance of the details that make up an enriching stay, and we are pleased to know your experience was flawless. We hope to see you again soon.Sincerely,Natacha LynDirector of Rooms

8/10 - Tốt

Sherrie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
It was fine. Price was good; room very clean. The cost of breakfast was outrageous so I went elsewhere as I continued my travels. Consider putting in a breakfast buffet.
Lưu trú 1 đêm vào Tháng 12, 2023
Director of Rooms trả lời vào 09/01/2024
Dear Sherrie,We are glad to learn that overall, you had an enjoyable stay. We strive to provide a variety of breakfast options at a competitive price. Therefore, we are disappointed that we did not meet all of your expectations, and we will take your feedback into consideration. We appreciate you mentioning how much you enjoyed our fresh, comfortable accommodations and excellent value. Thank you for choosing us and taking the time to leave your comments. We hope you will stay with us again the next time you visit our city.Sincerely,Natacha Lyn,Director of Rooms

10/10 - Xuất sắc

Darryl

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 04/01/2024
Darryl,Thank you for staying at DoubleTree by Hilton Hotel Laurel and for your excellent rating! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Sincerely,Natacha LynDirector of Rooms

10/10 - Xuất sắc

Santana

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 11, 2023
Manager trả lời vào 04/01/2024
Dear Santana,Thank you for taking the time to share that your stay at DoubleTree by Hilton Hotel Laurel was perfect in every way! We appreciate your fantastic feedback and hope we will be your home whenever you are in the area!Sincerely,Natacha LynDirector of Rooms

10/10 - Xuất sắc

Melvin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 02/01/2024
Dear Melvin,Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at DoubleTree by Hilton Hotel Laurel. We'd love to host you again someday for yet another unforgettable visit.Sincerely,Natacha LynDirector of Rooms

4/10 - Kém

Khách đã xác thực

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Not Hilton Material
I recently stayed at the Doubletree Hilton in Laurel, Maryland, and I must say it fell below the standards I've come to expect from Hilton hotels. The rooms seemed hastily renovated, giving a superficial appearance of newness. Additionally, the adjacent restaurant was empty, and dining options were inconveniently located about 10 minutes away. Overall, I wouldn't recommend staying at this location; it's in dire need of serious renovations to meet Hilton's usual quality.
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 28/12/2023
Dear Valued Guest,Thank you for taking the time to share about your visit. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We regret that your room did not meet expectations, and we will be sure to communicate your feedback with our associates. Should your travels bring you to Laurel in the future, we would be honored to have you as our guest once again. Sincerely,Natacha LynDirector of Rooms

10/10 - Xuất sắc

AMANDA

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Hotel limpo, confortável, quarto claro, banheiro grande. Café da manhã simples, mas muito gostoso e com ótimo atendimento. Excelente! Parabéns equipe
Lưu trú 4 đêm vào Tháng 12, 2023
Manager trả lời vào 26/12/2023
Dear Amanda,Thank you for the wonderful review of DoubleTree by Hilton Hotel Laurel. We are thrilled to read about your stay and how much you enjoyed our comfortable rooms. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you once more, we look forward to hosting you again on your next visit to the area.Sincerely,Natacha LynDirector of Rooms