The customer service was phenomenal. We travel a lot for our kids sports but this experience was so much different. The personal touches, kindness, and comfort of the staff at The El Royale was above and beyond. Our room was very clean and spacious. We felt safe and it was very quiet. We walked to Universal easily from the property and when we came back to retrieve our bags, Robert and Xavier were there to greet us with treats! We will stay here again when we come back!