Dear Ellen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear John, Thank you for taking the time to tell us about your experience at the The Cullen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

Dear Paula, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Adam, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Andrew, Thank you for taking the time to tell us about your experience at the The Cullen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best regards,

Dear Anthony,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Leah, Thank you for taking the time to tell us about your experience at the The Cullen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

Dear Yath,Thank you for the 5-star review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Matthew,Thank you for the 5-star review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Nairn, Thank you for taking the time to tell us about your experience at the The Cullen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

Dear Russell,Thank you for the 5-star review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Nicholas, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Dear Kristan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Geoffrey, Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Stephen,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Dan, Thank you for taking the time to tell us about your experience at the The Cullen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

Dear Adam, we very much appreciate your comments regarding your stay at the Cullen. It is always a pleasure to receive positive feedback. We look forward to welcoming you back in the near future. Sincerely,

Dear Janette, we very much appreciate your comments regarding your stay at the Cullen. It is always a pleasure to receive positive feedback. We look forward to welcoming you back in the near future. Sincerely,

Dear David, we very much appreciate your comments regarding your stay at the Cullen. It is always a pleasure to receive positive feedback. We look forward to welcoming you back in the near future. Sincerely,

Dear Bryce, we very much appreciate your comments regarding your stay at the Cullen. It is always a pleasure to receive positive feedback. We look forward to welcoming you back in the near future. Sincerely,

Dear Carol, thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely

Dear John, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely

Dear Sharon, thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely

Dear Silke, thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely

Dear Glenn, thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely

Dear Sue, thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely

Dear John, thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely

Dear Justin, thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely

Dear Amanda,We're thrilled to hear that you had such a fantastic experience during your stay with us! Thank you for your kind words about our quirky and artsy rooms. We believe that a unique and visually stimulating environment can enhance the overall experience, and we're delighted that you appreciated it.Our staff takes pride in providing exceptional service, and it's great to hear that they made your stay even more enjoyable. We can't wait to welcome you back on your return visit. Your feedback means the world to us, and we look forward to providing you with another memorable stay. See you again soon!Warm regards,Zamiwe MbeweAssistant Manager

Dear Dana,We greatly appreciate your feedback and are pleased to hear that you love our hotel and find it clean, modern, and up-to-date. We constantly strive to provide a top-notch experience for our guests, and your input helps us to improve.We're sorry to hear that the bed arrangement in your room was not as comfortable as expected. Our team will certainly look into this issue to ensure the mattresses are in top condition. Additionally, we'll take your comments about the air conditioning and the availability of the minibar into account, as we aim to make every stay as enjoyable as possible.We value your recommendations and are committed to addressing these issues to enhance the overall guest experience. Your comfort and satisfaction are important to us, and we hope to have the opportunity to welcome you back for a more restful and enjoyable stay in the future. Thank you for choosing our hotel, and we look forward to the chance to make your next visit even better.Kindest regards,Zami MbeweAssistant Manager

Dear Zara,Thank you for leaving us a 4-star rating. We look forward to welcoming you back to The Cullen in the near future.Kind regards,Zami MbeweAssistant Manager

Hi Phil,Thank you for taking the time to provide us with a rating of 8/10. We hope to make it a 10 next time you stay with us.Kind regards,Zamiwe MbeweAssistant Manager

Dear Tania,Thank you for taking the time to leave us a brief but pleasant review. We look forward to welcoming you back to The Cullen soon.Kind regards,Zamiwe MbeweAssistant Manager

Dear Joanne,Thank you for giving us a 10-star rating regarding your recent stay with us.We look forward to welcoming you to The Cullen soon.Kind regards,Zamiwe MbeweAssistant Manager

Dear Kirsten,Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that your check-in process was smooth and that you found our staff to be informative and friendly.It's fantastic to know that you had an amazing two-night stay with us. We take great pride in providing comfortable accommodations, and we're delighted that you found the bed so comfortable. It's also great to hear that despite being in a busy area, you were able to enjoy a peaceful night's rest, thanks to our soundproofing efforts.We appreciate your compliments about the cleanliness and spaciousness of your room. Our quirky artwork is meant to add a unique touch to our ambiance, and we're delighted to hear that you found it enjoyable.Thank you for your kind words and for choosing to stay with us. We look forward to welcoming you back for another pleasant stay in the future! If you have any specific preferences or requests for your next visit, please feel free to let us know.Warmest regards,Zamiwe MbeweAssistant Manager

Dear Aaron,Thank you for taking the time to rate your experience with us. However, I'm sorry to hear we did not meet your expectations.We hope we can redeem ourselves on your next visit.Kind regards,Zamiwe MbeweAssistant Manager

Hi Lauren,Thank you for giving us a 5-star rating. We are glad you thoroughly enjoyed your stay and our convenient location.We look forward to welcoming you back to The Cullen.Kind regards,Zami Mbewe

Hi Belinda!Thank you so much for taking time to write a review.Your feedback will definitely be taken into consideration.We are hoping to see you staying at The Cullen again.Kind Regards,Team at The Cullen

Dear Georgie,Thank you for taking the time to rate us about your experience at The Cullen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Zamiwe MbeweAssistant Manager

Dear Valued Guest,Thank you for giving us a 10-star rating. We look forward to welcoming you back to The Cullen in the near future.Warm regards,Zamiwe Mbewe

Dear Jennifer,Thank you for giving us a 10-star rating. We look forward to welcoming you back to The Cullen in the near future.Warm regards,Zamiwe Mbewe

Dear Amanda,We sincerely apologize for the inconvenience and disappointment you experienced due to the discrepancy in the room configuration. Your feedback is crucial to us, and we deeply regret any misunderstanding that arose from our advertisement.We understand how important it is for guests to have accurate information when making their reservations. Your frustration is completely justified, and we take full responsibility for the miscommunication regarding the bed configuration. We have addressed this matter with our team to ensure that such errors do not occur in the future.Please know that your satisfaction is of utmost importance to us, and we're committed to making things right. If there is anything we can do to rectify this situation or offer an alternative solution that meets your needs, please do not hesitate to let us know.We genuinely appreciate your understanding and bringing this matter to our attention. We hope that despite this initial setback, you might consider giving us another opportunity to provide you with the experience you were initially seeking. Your comfort and satisfaction remain our top priorities.Kind regards,Zamiwe MbeweAssistant Manager

Hi Sharyn,Thank you for taking the time to provide feedback on your recent stay at The Cullen,I will be sure to pass your comments on to our team in the hopes we can improve on your future stay!We are so pleased that you enjoyed your stay with us and we hope to welcome you back soon!Kind regards,Patrick HibbertFront Office Manager

Hi Mark,Thank you for taking the time to provide feedback on your recent stay at The Cullen,Not often our accounts team gets to shine in the Front Desk service spotlight so they will be delighted to hear this feedback!We are so pleased that you enjoyed your stay with us and we hope to welcome you back soon!Kind regards,Patrick HibbertFront Office Manager

Hi Michael,Thank you for taking the time to provide feedback on your recent stay at The Cullen,We are so pleased that you enjoyed your stay with us and we hope to welcome you back on your next visit to Melbourne.Kind regards,Patrick HibbertFront Office Manager

Dear FrankWe very much appreciate your comments regarding your stay at The Cullen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Zami MbeweAssistant Manager

Dear Steve, Thank you for taking the time to share your feedback about your recent stay. We're truly sorry to hear about the issues you encountered during your time with us, and we sincerely apologize for the inconvenience and frustration you experienced.We understand that the TV not working for the entirety of your stay and the noise from renovation starting early in the morning were major sources of disappointment. These are not the standards we aim to uphold, and we apologize for the disruption to your stay.Your concerns about these matters not being addressed upon check-in are valid, and we recognize the importance of clear communication and swift resolution. We're committed to learning from this experience and improving our processes to ensure a more comfortable and enjoyable stay for all our guests.We're genuinely sorry that your experience fell short of your expectations. Your feedback is invaluable to us, and we will take your comments to heart as we work towards making the necessary improvements to prevent such issues in the future.While we understand your decision not to stay with us again, we sincerely hope you might reconsider in the future. If there's anything we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out. Your satisfaction is important to us, and we're committed to making amends.Kind regards,Zami MbeweAssistant Manager

Dear David,Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the disappointing experience you had during your stay in our 'Deluxe 2 bedroom apartment dual key.' Your comments are essential in helping us address the issues you've raised and improve our services.We understand your frustration regarding the layout and lighting of the room. We apologize for any confusion that may have arisen from our website not accurately representing the room's configuration. Your feedback highlights an area where we need to improve our communication and provide clearer information to our guests prior to booking.We're sorry that the noise insulation fell short of your expectations, especially given that you were traveling with young children. Providing a comfortable and peaceful environment is important to us, and we apologize for any inconvenience the noise caused.The response you received at the front desk regarding earplugs was not in line with the level of service we aim to provide, and we apologize for any perceived lack of understanding. Your comments about your interaction with our staff will be taken seriously as we work to ensure that our guests' concerns are addressed with empathy and appropriate solutions.We're truly sorry that your experience led you to reconsider staying with us in the future. We value your loyalty, and we hope you might give us another chance to provide you with a more pleasant and enjoyable experience. If there's anything else you'd like to discuss or if you have further feedback, please don't hesitate to reach out. Your satisfaction is important to us, and we're committed to learning from your feedback.Kind regards,Zami MbeweAssistant Manager