Quầy tiếp tân

Nhận xét về Nest Paris la Défense-MGallery

5 out of 5
Nest Paris la Défense-MGallery
33 Voie des Sculpteurs, Puteaux, Hauts-de-Seine

Nhận xét

8,8

Xuất sắc

Đánh giá 10 - Xuất sắc. 415/788 nhận xét" "
Đánh giá 8 - Tốt. 260/788 nhận xét" "
Đánh giá 6 - Được. 70/788 nhận xét" "
Đánh giá 4 - Kém. 25/788 nhận xét" "
Đánh giá 2 - Tồi. 18/788 nhận xét" "

9,0/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

8,2/10

Tiện nghi, dịch vụ

8,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,4/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

James Robert

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel for a few nights stay! From just outside the hotel you have a view of the Eiffel Tower and Arc De Triomphe from a distance. Hotel is lovely inside, as is the surrounding area. Not a lot of options for food nearby but the hotel itself does have its own restaurant and offers room service. Overall had a great stay here and its distance from the very centre of the city is not a problem whatsoever considering how close the metro stop is and how easily accessible it is. One member of staff in particular, Valentine, made our stay all the more better. Couldn’t have been more pleasant to speak to and helped us massively when it came down to language difficulties.
Lưu trú 5 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Matthew

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had an enjoyable experience. Location was nice and had a mall nearby with plenty of options for food as well as a main metro to the city. Amenities were nice too since shower essentials were provided along with slippers and robe.
Lưu trú 4 đêm vào Tháng 4, 2024
Margaux Front office manager trả lời vào 02/05/2024
Dear Matthew,Thank you for your feedback. We are delighted to know that you enjoyed your stay with us.We look forward to your next trip to Paris in our cocoon.Best regards,

10/10 - Xuất sắc

Roshan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent staff
Lưu trú 3 đêm vào Tháng 2, 2024
Margaux front office manager trả lời vào 05/03/2024
Dear Roshan,It is with great pleasure that we read your comment. The entire team thanks you for that and hopes to see you soon in our Nest.Best regards,

10/10 - Xuất sắc

Priya

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely hotel
Lưu trú 3 đêm vào Tháng 2, 2024
Margaux front office manager trả lời vào 05/03/2024
Dear Priya,Thank you so much for your feedback. We are truly happy to know that everything went perfectly during your stay with us.We look forward to your next stay at the Nest.Best regards,

10/10 - Xuất sắc

Gabriella

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 2, 2024
Margaux front office manager trả lời vào 26/02/2024
Dear Gabriella,Thank you so much for your feedback. We hope to see you soon !

10/10 - Xuất sắc

Toshio

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
とてもきれいでした
Lưu trú 2 đêm vào Tháng 11, 2023
Canelle trả lời vào 16/02/2024
Dear guest,Thank you for your comment. We are happy to know that you enjoyed your stay and we look forward to welcoming you again.Best regards,Canelle Chef de Brigade Front Office Supervisor

10/10 - Xuất sắc

prisca

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
Canelle trả lời vào 16/02/2024
Dear guest,Thank you for your comment. We are happy to know that you enjoyed your stay and we look forward to welcoming you again.Best regards,Canelle Chef de Brigade Front Office Supervisor

2/10 - Tồi

Khách đã xác thực

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Completely Avoid
My weeklong stay at Nest Stay in Paris left me with mixed feelings, as the experience fell short of the expected 5-star quality. Let's start with the check-in process, which was marred by frustrating delays. Despite arriving with anticipation, the prolonged wait left a negative first impression. The reception staff's demeanor further contributed to the disappointment. The service lacked the warmth and courtesy one would expect in a 5-star establishment. Unfortunately, encounters with the staff left me feeling unwelcome, and their overall attitude did not align with the hospitality standards associated with top-tier hotels. Moving on to the touted 5-star breakfast, it was underwhelming, to say the least. The variety and quality of offerings were not commensurate with the elevated status of the hotel. It left me yearning for a more refined and diverse culinary experience, which one typically anticipates in a 5-star setting. One of the most significant letdowns was the state of the rooms. Despite the promise of luxury, they lacked basic amenities that are considered standard in high-end accommodations. From missing toiletries to inadequate furnishings, the rooms failed to provide the comfort and convenience expected from a 5-star hotel. In summary, my stay at Nest Stay in Paris was marred by delays in check-in, a disappointing reception staff, an underwhelming breakfast experience, and rooms that did not live up to the basic standards of a 5-star establishment
Lưu trú 6 đêm vào Tháng 1, 2024
Margaux front office manager trả lời vào 05/03/2024
Dear guest,We are truly sorry to read that your stay was not up to your expectations with us. Please be assured that your comment will be shared in order to avoir future occurance. Best regards,

2/10 - Tồi

Aaditya

Lưu trú 1 đêm vào Tháng 1, 2024
Canelle Chef de Brigade Front Office Supervisor trả lời vào 16/02/2024
Dear,We thank you for taking the time to share your opinion. Although we would have preferred your experience to have been more pleasant, your feedback and impressions are very important to us, because they help us to improve our services on a daily basis. Customer satisfaction is our priority, but apparently we didn't get it right this time. If you give us the opportunity to regain your trust, we will be happy to offer you the best that our customers enjoy every day.Please accept, Madam, Sir, our distinguished greetings.

8/10 - Tốt

Khách đã xác thực

Khách đi công tác
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 1, 2024
Canelle trả lời vào 16/02/2024
Dear guest,Thank you for your comment. We are happy to know that you enjoyed your stay and we look forward to welcoming you again.Best regards,Canelle Chef de Brigade Front Office Supervisor

6/10 - Được

Dan

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is inaccessible by car. The area is in constant development which makes it really hard to find the hotel if you’re driving. There’s no “front door” so unless you’re by foot on a specific level in the area, it is almost impossible to know where you’re going and where to find it. Took us over an hour by car to finally find our way in. The staff didn’t help on the phone. They hang up on us basically saying: we can’t help you.
Lưu trú 1 đêm vào Tháng 1, 2024
Canelle Chef de Brigade Front Office Supervisor trả lời vào 16/02/2024
Dear,We thank you for taking the time to share your opinion. Although we would have preferred your experience to have been more pleasant, your feedback and impressions are very important to us, because they help us to improve our services on a daily basis. Customer satisfaction is our priority, but apparently we didn't get it right this time. If you give us the opportunity to regain your trust, we will be happy to offer you the best that our customers enjoy every day.Please accept, Madam, Sir, our distinguished greetings.

10/10 - Xuất sắc

Nana

Lưu trú 6 đêm vào Tháng 12, 2023
Canelle trả lời vào 16/02/2024
Dear guest,Thank you for your comment. We are happy to know that you enjoyed your stay and we look forward to welcoming you again.Best regards,Canelle Chef de Brigade Front Office Supervisor

10/10 - Xuất sắc

Riccardo

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
L'albergo si trova in una posizione strategica a pochi passi dalla metro 1 in una gigantesca area pedonale, senza lo stress del traffico permette di godere di un confortevole soggiorno a 5 stelle ma allo stesso tempo di tagliare l'intera città di Parigi in soli 19 minuti. Consigliatissimo.
Lưu trú 3 đêm vào Tháng 12, 2023
canelle trả lời vào 16/02/2024
Dear guest,Thank you for your comment. We are happy to know that you enjoyed your stay and we look forward to welcoming you again.Best regards,Canelle Chef de Brigade Front Office Supervisor

6/10 - Được

sofiane

Lưu trú 5 đêm vào Tháng 12, 2023
Canelle trả lời vào 16/02/2024
Dear guest,Thank you for your comment. We are happy to know that you enjoyed your stay and we look forward to welcoming you again.Best regards,Canelle Chef de Brigade Front Office Supervisor

10/10 - Xuất sắc

Athénaïs

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 11, 2023
Margaux Front Office Manager trả lời vào 30/12/2023
Dear Athénaïs,Thank you so much for your feedback, we hope to see you soon !

10/10 - Xuất sắc

Andreas

Khách đi công tác
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 11, 2023
Margaux Front Office Manager trả lời vào 16/11/2023
Dear Andreas,Thank you so much for your comment ! We hope to see you soon.

8/10 - Tốt

Jennie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Business district- beautiful hotel- not city cente
We waited approx 40 minutes past 3pm for our room after travelling 9 hours to get there. The place itself is beautiful but in the business distract so food places close early and it is not exactly right in the city center fortunately the train station is a 5 minute walk away. I would prefer a place closer to the city center. However the hotel itself is gorgeous! Great room service and well maintained. We wish we had been able to get to our room sooner seeing how we sat in the lobby for almost 3 hours waiting for a room to become available. A welcome drink or some more hospitality while we waited would have been nice!
Lưu trú 4 đêm vào Tháng 10, 2023
Margaux front office manager trả lời vào 02/11/2023
Dear Jennie,Thank you very much for your comment, we are ahppy that you found our hotel gorgeous and that you enjoyed your stay. I am truly sorry about the wait for your room, please be assured that I will check wht happened with our team in order to prevent this from happening again. Do not hesitate to contact me directly for your next stay so that I can make sure everything goest perfectly

8/10 - Tốt

Sean

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place to stay if you need to be in la Défense and easy to get around the city from. Room was spacious and you can see it’s clearly looked after.
Lưu trú 1 đêm vào Tháng 9, 2023
Justine, Assistant front office manager trả lời vào 09/10/2023
Dear Sean,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - Xuất sắc

johan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Séjour au top
Séjour au top, personnel agréable, petit déjeuner sensationnel. Situation géographique top. Petit bémol pour le restaurant non ouvert du vendredi soir au dimanche. Même si autour il y as ce qu'il faut a 10 min à pied.
Lưu trú 2 đêm vào Tháng 9, 2023
Margaux trả lời vào 02/11/2023
Cher Johan,Merci infiniment de la part de toute notre équipe pour votre retour, nous sommes très heureux que tout se soit passé parfaitement et nous avons hâte de vous accueillir à nouveau.

10/10 - Xuất sắc

Dana

Nice
Lưu trú 2 đêm vào Tháng 9, 2023
Margaux MARY front office manager trả lời vào 02/10/2023
Dear Dana,thank you very much for your comment !We look forward to welcoming you again.

10/10 - Xuất sắc

Bradley

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel was lovely, but it was very secluded and had nothing open around it.
Lưu trú 3 đêm vào Tháng 9, 2023
Margaux MARY front office manager trả lời vào 02/10/2023
Dear Bradley,thank you so much for your kind words ! I will share them with all our team and we hope to see you soon !

2/10 - Tồi

Vinoja

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Schmutzig und schlecht gelegen
Schlecht zu finden. Wir mussten Taxi Fahrer immer lotsen. Kein Parkplatz vorhanden nur öffentlicher Parkplatz. Gepäck wird nicht ins Zimmer gebracht. Es hat nichts mit 5 Stern hotel zu tun.
Lưu trú 6 đêm vào Tháng 8, 2023
Justine, Assistant front office manager trả lời vào 01/09/2023
Dear Vinoja, Thank you for taking the time to tell us about your experience at the Nest Paris la Défense - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.As indicated on our website, we indeed do not have a car park and recommend the QPark Michelet 2 to our guests since it is the closest one. Our staff is available 24/7 and happy to assist you with your luggages or any request, I am sorry if it felt like that was not the case. I hope that even though the hotel might be difficult to access, you still enjoyed the decoration and the service provided by our team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best regards,

10/10 - Xuất sắc

Célyne

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Un hôtel très accueillant non loin de l'Arche de la Défense. Prestations de qualité digne d'un 5 étoiles. Je recommande vivement.
Lưu trú 1 đêm vào Tháng 8, 2023
Justine, Assistante responsable réception trả lời vào 29/08/2023
Chère Célyne, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Bien cordialement,

10/10 - Xuất sắc

Dhaneelall

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Cleanliness and good friendly service
Lưu trú 2 đêm vào Tháng 8, 2023
Margaux MARY front office manager trả lời vào 21/08/2023
Dear Dhaneelall, Thank you very much for your comment. We are very happy to know that you enjoyed your stay with us and the friendliness of our staff. We hope to see you soon.Best regards,

10/10 - Xuất sắc

Jacob

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely stay
Lưu trú 2 đêm vào Tháng 8, 2023
Margaux front office manager trả lời vào 14/08/2023
Dear Jacob,Thank you so much for your comment. We are delighted that your stay was lovely with us and we hope to see you soon !

8/10 - Tốt

Arnaud

Khách đi công tác
Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Bien mais.
Literie très confortable, déco sympa bien qu'un peu d'une autre époque, mais la salle de bain.. pas terrible : joints de la douche jaunis voir un peu plus plus, marbre du tour de lavabo un peu fatigué, pression de la douche problématique.. Un très bon 4* en réalité, mais pas un 5* d'après moi.
Lưu trú 1 đêm vào Tháng 8, 2023
Justine, Assistante responsable récetion trả lời vào 06/08/2023
Cher Arnaud, Nous vous remercions d'avoir pris le temps de commenter votre séjour. Soyez assuré que vos commentaires seront partagés avec nos équipes technique et housekeeping. Nous espérons avoir l'occasion de vous accueillir de nouveau prochainement. Bien à vous,

4/10 - Kém

Ranjan

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
At the face of it it seems to tick all boxes but the hotel isn't quite 5 star in terms of comfort and grace. Its set in a business district and all neighbouring eateries maintain business hours for most of weekend. Even the Starbucks which opens up within the hotel was found to be closed most of the evenings. The beds and pillows are not comfortable enough. Air conditioner is too ancient to allow suitable controls. As per the reception staff at the time of check-in, we were 'upgraded' to a deluxe room where as I had anyways booked a deluxe room. Nor was there a 'jug full of water' as per his response - instead just the normal tap water in the tea kettle. After the stay I have exchanged a few emails with the front office manager and have been informed that there were supposed to be water cans in the mini bar, replaced everyday. Now why would they not mention that ? Instead we were buying plastic bottles everyday, refilling from tap, doing same damage to climate that they wanted to avoid. Quite a few other glaring misses from the glorious list of amenities on their website. I would avoid this Hotel in future.
Guest relation team trả lời vào 28/07/2023
Dear Ranjan,We are truly sorry if your stay was not up to your expectations. As our front office manager told you, there are cans of water in the mini bar, it is said upon check in and it is also displayed in the room and noted in our room directory on your room key. We are truly sorry that you did not get the information. You told our front office manager that the housekeeping brought you plastic bottles everyday which we do not have anymore in our hotel for obvious reasons but you are saying now that you bought them yourselves. Our tap water is also drinkable like everywhere in France. We are sorry that you felt the need to buy plastic bottles everyday.We apologize for the Starbucks being closed during evening but as it is a coffee shop, it closes at 6 PM. We have duly noted your feedback about our air conditioning and pillows, please be assured that this will be checked and replaced if needed.Best regards,

10/10 - Xuất sắc

Marie-Renée

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Très bel hôtel
Séjour agréable avec une jolie suite junior aux détails soignés. Personnel à l'écoute et amical. Calme et confort
Lưu trú 2 đêm vào Tháng 7, 2023
Justine, Assistante responsable réception trả lời vào 21/07/2023
Chère Marie-Renée, C’est avec grand plaisir que nous recevons vos compliments. Nous sommes ravis que votre séjour se soit très bien passé.Nous espérons avoir le plaisir de vous accueillir très prochainement.Bien cordialement,

10/10 - Xuất sắc

Raynette

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 6, 2023
Justine, Assistante responsable réception trả lời vào 21/07/2023
Chère Raynette, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Bien cordialement,

2/10 - Tồi

sietse

Lưu trú 2 đêm vào Tháng 7, 2023
Justine, Assistant front office manager trả lời vào 21/07/2023
Dear Sietse,We are truly sorry that your stay was not up to your expectations with us. Please feel free to contact us if you would like to give us more details as we do not know what went wrong during your stay. We would like to make sure this does not happen again.We hope that we can gain your trust again in the future.Best regards,

8/10 - Tốt

Mohammed

Lưu trú 4 đêm vào Tháng 6, 2023
Justine, Assistante responsable récetion trả lời vào 07/07/2023
Cher Mohammed, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Bien cordialement,

2/10 - Tồi

Oussama, GABES

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 6, 2023
Margaux MARY front office manager trả lời vào 05/07/2023
Dear Oussama,We are truly sorry that your stay was not up to your expectations with us. Please feel free to contact us if you would like to give us more details as we do not know what went wrong during your stay. We would like to make sure this does not happen again.We hope that we can gain your trust again in the future.Best regards,

10/10 - Xuất sắc

Victoria

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Super hôtel
Très bel hôtel décoré avec goût. Points positifs : literie au top, la salle de bain est très belle, il y a juste assez de rangements, personnel agréable Petits bémols : nous avons voulu faire couler un bain mais il y avait une multitude de petites particules noires qui sortaient du robinet, il faisait très chaud dans la chambre même après avoir mis le chauffage au minimum et la climatisation
Lưu trú 1 đêm vào Tháng 5, 2023
Margaux front office manager trả lời vào 03/06/2023
Chère Victoria,Quel plaisir de lire votre commentaire ! Nous vous remercions infiniment pour cela. Nous sommes navrés pour les particules noires ainsi que la climatisation. Soyez assurée que nous allons vérifier la tuyauterie ainsi que la température en chambre afin que cela ne se reproduise pas. Nous espérons avoir le plaisir de vous revoir bientôt !

10/10 - Xuất sắc

Paul

Lưu trú 1 đêm vào Tháng 5, 2023
Justine, Assistant front office manager trả lời vào 23/05/2023
Cher Paul,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Bien cordialement, Justine Assistante Responsable des Services d'Accueil

10/10 - Xuất sắc

Matthew

Lưu trú 2 đêm vào Tháng 5, 2023
Justine, Assistant front office manager trả lời vào 21/05/2023
Dear Matthew,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Justine TastevinAssistant front office manager

8/10 - Tốt

Nelly

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 5, 2023
Front office manager trả lời vào 15/05/2023
Dear Nelly,Thank you for your comment. We are happy to know that you enjoyed your stay and we look forward to welcoming you again.Best regards,Margaux Mary Front office manager

10/10 - Xuất sắc

El hadji, Cypress

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location
Lưu trú 3 đêm vào Tháng 5, 2023
Front office manager trả lời vào 15/05/2023
Dear El Hadji,Thank you for your comment. We are happy to know that you enjoyed your stay and we look forward to welcoming you again.Best regards,Margaux Mary

10/10 - Xuất sắc

B J

Lưu trú 1 đêm vào Tháng 5, 2023
Front office manager trả lời vào 15/05/2023
Dear B J,Thank you for your comment. We are happy to know that you enjoyed your stay and we look forward to welcoming you again.Best regards,Margaux Mary Front office manager

4/10 - Kém

Dr Rajesh, Macclesfield

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The plus point of the property is the location close to the Metro. The rest of the aspects including room service, breakfast was really poor. The staff are very friendly and extremely helpful but that does not make up for inferior rooms or rest of the aspect of the stay. It is considered to be a 5 star at best it is a 4 star
Lưu trú 3 đêm vào Tháng 4, 2023
Margaux MARY front office manager trả lời vào 19/04/2023
Dear Dr Rajesh, Thank you for taking the time to tell us about your experience at the Mgallery Nest Paris la Defense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be assured that your feedback has been shared with our restaurant team in order to improve our breakfast.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 - Tốt

Noberta, New Brunswick

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenience
Lưu trú 4 đêm vào Tháng 3, 2023
Justine, Assistant front office manager trả lời vào 27/03/2023
Dear Noberta ,Thank you for your comment. We are happy to know that you enjoyed your stay and we look forward to welcoming you again.Best regards,

8/10 - Tốt

Oliver, New York

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A beautiful boutique hotel, I strongly recommend. Though you should know, getting an uber to it is treacherous as its a bit difficult to navigate to due to the area. When leaving the property, best bet is to have the hotel call you a taxi, but that will be much more expensive than an Uber or Bolt
Lưu trú 2 đêm vào Tháng 3, 2023
Justine, Assistant front office manager trả lời vào 21/03/2023
Dear Oliver,Thank you for your comment. We are happy to know that you enjoyed your stay and we look forward to welcoming you again.Best regards,

10/10 - Xuất sắc

Andreas

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 3, 2023
Margaux MARY front office manager trả lời vào 17/03/2023
Dear Andreas,Thank you for your comment. We are happy to know that you enjoyed your stay and we look forward to welcoming you again.Best regards,

10/10 - Xuất sắc

Baharak

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 3, 2023
Margaux Front Office Manager trả lời vào 16/11/2023
Dear Andreas,Thank you so much for your comment ! We hope to see you soon.

8/10 - Tốt

Liviu

Lưu trú 1 đêm vào Tháng 2, 2023
Margaux Front Office Manager trả lời vào 07/02/2023
Dear Liviu, thank you for your comment ! We hope to see you soon.

8/10 - Tốt

Mohammed

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Paris NYE
This is a great hotel to explore Paris. It’s in La Defence but there is a metro line just a couple of minutes walk. We had breakfast in bed at no extra charge and what a delicious breakfast it was. If you’re driving the off site parking is expensive and very very awkward to find
Lưu trú 1 đêm vào Tháng 12, 2022
Justine, Assistant front office manager trả lời vào 12/01/2023
Dear Mohammed,Thank you for your comment. We are happy to know that you enjoyed your stay and we look forward to welcoming you again.Best regards, Best regards,Margaux Mary Front office manager

10/10 - Xuất sắc

Terryck

Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A great property, our room had a huge soaking tub! Room service was prompt and the food was good. Nice staff and everything was clean. The hotel is a bit away from all the action, but only a 2 minute walk to the metro.
Margaux Front Office Manager trả lời vào 02/01/2023
Dear Terryck, Thank you for your comment. We are happy to know that you enjoyed your stay, we will share your comments with our team.We look forward to welcoming you again.Best regards,Margaux Mary Front office manager

6/10 - Được

Michio

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ
Heavy user here, almost OK but unbelievably black water came out in bathroom, Why??? I don’t think it’s one of Accor group, disappointed this time.
Margaux Front Office Manager trả lời vào 30/12/2022
Dear Michio,Thank you for your comment. Please accept our deepest apologies as we had a leak one morning that occurred a water shortage and black water coming out for a few minutes in some of our rooms. I can assure you that this was an exceptional event and that it has never happened before. It has been resolved within a few hours on the day it happened. We apologize for the inconvenience.

8/10 - Tốt

Line Appelby

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 11, 2022
Margaux Front Office Manager trả lời vào 07/12/2022
Dear Line Appelby,Thank you for your comment. We are very happy to know that you enjoyed your stay and we look forward to welcoming you again.

8/10 - Tốt

Sydney

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was a very nice property, getting there was just a little inconveniente.
Margaux Front Office Manager trả lời vào 07/12/2022
Dear Sydney,Thank you for your comment. We are very happy to know that you enjoyed your stay and we look forward to welcoming you again.

6/10 - Được

Clifford

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
If you have business in that end of town it works. Billed itself as 5 stars and its not. Furniture/fixtures were lacking. Nice staff and breakfast in the morning but takes a bit to get into city and was a labyrinth for the car.
Lưu trú 1 đêm vào Tháng 9, 2022
Margaux Front Office Manager trả lời vào 22/09/2022
Dear Clifford,Thank you very much for your comment. we are sincerely sorry that your stay was not up to your expectations. We hope that we will have the opportunity to better serve you in the future.Best regards,