It’s a big hotel. Luxurious but also very big hence a bit impersonal. My room was large, very well equipped, and quite comfortable. I picked this property mainly for its location and it did not disappoint on that front. Close to many major sights in Seoul and just a short stone’s throw from the subway. In terms of service, it’s both good and a bit off sometimes. The service at the breakfast buffet is competent but quite impersonal. Too many people at breakfast, especially on the weekends. The food is pretty good but it’s so noisy I switched to the Maru cafe for breakfast. The service is much much better and after just one day, they remembered me. It’s all about not having to deal with that giant crowd downstairs. The other service that’s hit and miss is the nightly turndowns. Sometimes it’s done one way, sometimes it’s done some other way. Very strange. Will I come back to this place? I’m not sure.