2 hồ bơi ngoài trời, lều (phụ phí), dù/ô trên bãi biển/hồ bơi

Nhận xét về Saddlebrook Golf Resort & Spa Tampa North - Wesley Chapel

4 out of 5
Saddlebrook Golf Resort & Spa Tampa North - Wesley Chapel
5700 Saddlebrook Way, Wesley Chapel, FL

Nhận xét

6,8
Đánh giá 10 - Xuất sắc. 321/1002 nhận xét" "
Đánh giá 8 - Tốt. 219/1002 nhận xét" "
Đánh giá 6 - Được. 155/1002 nhận xét" "
Đánh giá 4 - Kém. 146/1002 nhận xét" "
Đánh giá 2 - Tồi. 161/1002 nhận xét" "

7,4/10

Sạch sẽ

7,6/10

Nhân viên & dịch vụ

6,8/10

Tiện nghi, dịch vụ

6,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

KEVIN

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place!!
Lưu trú 3 đêm vào Tháng 5, 2024
General Manager trả lời vào 14/05/2024
Kevin, I truly appreciate your review and I'm elated that you had a great stay at Saddlebrook Resort. Whether you're simply relaxing by our pool or hitting our greens and tennis courts, there's always something fun when you're staying with us! I look forward to welcoming you back soon so we can exceed all of your expectations once again.

4/10 - Kém

Fred

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 7 đêm vào Tháng 5, 2024
General Manager trả lời vào 14/05/2024
Fred, Thank you for taking the time to share your rating with us. I truly regret we fell short of your expectations this time and I’d appreciate the chance to regain your trust on a future visit. Should you have any further feedback, please contact us directly. I look forward to the exceeding your expectations and showcasing the exceptional hospitality we aim to uphold.

4/10 - Kém

mercedes

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We found a huge cockroach on the kitchen floor and spiders on the bed. Toilet lid with blood drops
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 09/05/2024
Thank you for bringing this to our attention. Our team is dedicated to maintaining pristine environments throughout our resort, and we sincerely regret the challenges you encountered this time. Please rest assured that we will address these concerns immediately to ensure a comfortable and enjoyable stay for all our guests. Should you have any further concerns, please contact us. I’d appreciate the chance to regain your trust and welcome you back for a experience that exceeds all of your expectations.

10/10 - Xuất sắc

Yanileivis

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 08/05/2024
Yanileivis, Your rating is truly appreciated and I'm pleased to learn you had a perfect stay at Saddlebrook Resort. I'm glad you could enjoy the beauty of our Tampa landscapes and amenities and I look forward to welcoming you back for more fun in Wesley Chapel!

2/10 - Tồi

Dubell

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Difficult and uncomfortable to transport in the resort. Plus they charge a thirty dollar fee daily to keep your car there but you can’t use it to get around.
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 09/05/2024
Andrew,I regret any confusion regarding our valet parking service. We strive to be transparent about all fees associated with our services by including this information on our website and third booking sites. Rest assured, we’ll review our communication materials to ensure this information is easily accessible to all guests.I’d also like to share that our resort was created as a car free village, contributing to the tranquil environment of our resort and preserving the natural beauty of our grounds. The golf cart service adds an extra touch of convenience and allows guests to navigate our expansive grounds with ease. If you have any further questions or concerns, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

4/10 - Kém

Robert

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stayed at a golf course resort. Course was in horrible condition, they made us valet park then charged us $30/day. Car was far away and had no means of transportation other they having their bell hop transfer us by golf cart and a tip was expected every trip. Check in people were not friendly at all. Our room smelled very musty. Will never stay here again.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 07/05/2024
Robert,I'm genuinely disappointed to learn about your recent experience. Please know that your satisfaction is our top priority. Rest assured, we are dedicated to providing exceptional golf experiences, and we are actively working to maintain our courses to the highest standards possible. With our state-of-the-art training center, pro shop, and professional instruction, our aim is to ensure that each tee time offers you the opportunity to hit incredible swings while soaking in the beauty of our wilderness areas rich in cypress, pine, and palm trees.It's important to note that our resort was designed as a car-free village to preserve the beauty and serene ambiance of our grounds. However, I understand that this may not have aligned with your preferences, and we will take your feedback into consideration to better cater to our guests' expectations.I regret that our service did not exceed your expectations on this occasion. We will address this with our team to ensure that our high standards of guest care are consistently met.Additionally, I'm thrilled to announce that renovations are on the horizon to enhance our facilities and elevate your overall experience. Exciting additions and improvements to our rooms are set to arrive during the fourth quarter of this year, promising an even more delightful stay for our guests. I eagerly anticipate the opportunity to welcome you back for a renewed experience.

2/10 - Tồi

William

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
When Booked had a king bed when arrived they said they had none but we would have a queen ok whatever get into the room and its a two full beds unacceptable went up no manager at the time ask them to call that was Friday night still waiting. I want some money back the place was awful stay. Room was dirty and had no remote or phone crazy never will stay there again.
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 03/05/2024
Thank you for sharing your experience with us. I'm disappointed that your recent stay fell short of your expectations. Your feedback is valuable, and we take it seriously as we strive to provide excellent accommodations for all our guests. Rest assured, I’ve noted your request for a call and we will reach out so we can address your concerns. I look forward to regaining your trust and exceeding your expectations in a future visit.

10/10 - Xuất sắc

Brian Eun Hwan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 4, 2024
General Manager trả lời vào 02/05/2024
I'm overjoyed you had a perfect time at Saddlebrook Resort. I can't wait to welcome you back soon. Our beautiful Tampa landscapes and amenities will be waiting for you!

10/10 - Xuất sắc

Jana

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place loved the golf and staff very awesome!
Lưu trú 7 đêm vào Tháng 2, 2024
General Manager trả lời vào 02/05/2024
Jana, I appreciate your review and I'm thrilled to hear that you had a fantastic time at Saddlebrook Resort, especially enjoying our golf and our amazing staff. Can't wait to welcome you back for another round of fun!

10/10 - Xuất sắc

Luc

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Tennis courts and great swimming pool.
Lưu trú 5 đêm vào Tháng 4, 2024
General Manager trả lời vào 02/05/2024
Luc, Thank you for the stellar review! I'm glad to hear that you served up some fun on our tennis courts! Whether you're acing your game or just enjoying a friendly rally, we're here to keep the good times rolling. Looking forward to having you back for more fun in the sun!

8/10 - Tốt

Gwendolyn Marie

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Liked the swimming pools and the large number of sun chairs available. Staff are very friendly. Service to bring what you require to your units was quick and very friendly personnel. Had a small problem with our toilet. Called for service and they attended immediately and repaired the issue. Valet personnel are super friendly and very hard working. The bell service personnel are also very friendly and hard working. Will definitely return next year!
Lưu trú 7 đêm vào Tháng 4, 2024
General Manager trả lời vào 02/05/2024
Gwendolyn Marie,Wow, thank you for the glowing review! I'm pleased that you enjoyed our swimming pools, friendly staff, and excellent service. I'll make sure to pass on your compliments to our hard-working team. Saddlebrook Resort can't wait to welcome you back next year for another amazing stay!

6/10 - Được

Monica

Thích: Tiện nghi, dịch vụ
Very dated annd dark inside - furnishings, decor, kitchen (rust stains on shelves in fridge and on outside). Mold on door frame from bedroom to kitchen. Too few outlets for charging laptops, iPhone. Valet service is mandatory (golf cart only resort) and it was terrible, disorganized and lack of communication among staff. For example, I had a late check in and needed to leave early the following morning. I advised the valet and he told me he’d leave the car in the registration area and to let the valet know in the morning. Before heading back to the valet, before leaving my room, I made the request that I would be needing the car. When I arrived, I was told the car was parked in the parking lot and I had to wait. Similarly, on the morning of checkout, I returned from eating breakfast locally off site. When I dropped off the car with the valet, I advised him I’d be checking out in less than 1.5 hours and if he could leave the car at the registration area. With 4 luggage in tow, and on leaving my room, I also texted the valet number to request the car be ready. The valet said they parked the car again and I would have to wait… I waited 30 minutes. But beautiful, expansive, sprawling grounds and walkways, lovely pool area with 10’ depth on one end.
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 01/05/2024
I’m delighted to hear that you could immerse yourself in the tranquil beauty of our resort, adorned with lush gardens, inviting stone benches, and meandering stone paver walkways. Your appreciation for our serene courtyards adds to the charm of our grounds.However, I'm disheartened to learn about the challenges you encountered during your visit. Ensuring a comfortable and inviting atmosphere for our guests is our top priority, and your feedback regarding the room furnishings has been invaluable. Please rest assured that we take your comments seriously, and our team will carefully review them to ensure that we provide accommodations that exceed your expectations.Additionally, I want to share some exciting news: we have renovations on the horizon that will elevate our facilities and enhance the overall guest experience. These improvements are a testament to our dedication to providing a memorable stay for all our guests.Regarding your experience with our valet service, while it plays a crucial role in maintaining the pristine beauty and tranquility of our grounds, I understand your frustration and I regret any inconvenience caused. Your feedback has been noted, and we will work diligently to optimize this service to ensure a seamless and efficient experience for all our guests.I truly appreciate your feedback, and I look forward to the opportunity to welcome you back for a truly exceptional stay. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out to us directly.

10/10 - Xuất sắc

Susan

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful resort. Valet parking only is a hold up.
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 26/04/2024
Susan, I'm delighted to hear that you found our resort beautiful! Our valet parking service not only adds to the convenience of our guests but also plays a significant role in preserving the pristine beauty of our grounds. By minimizing the number of cars on the property, we aim to create a tranquil and picturesque environment where you can truly unwind and enjoy your vacation to the fullest. Thank you for your understanding and cooperation, and I look forward to welcoming you back to Saddlebrook Resort soon!

4/10 - Kém

Najah

Đi cùng gia đình và trẻ nhỏ
Thích: Tiện nghi, dịch vụ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pros 1. Grounds are BEAUTIFUL! 2. Amenities outside of your room are great (pool, etc) CONS 1. OVERPRICED ROOMS!!! We had a 1 bd suite - mold in the bathroom; kitchen fridge rusty; kitchen floor had cracks. Called maintenance - they never came. 2. Furniture is DATED! This is not “vintage” - it’s OLD and needs to be updated, badly. 3. Parking is a DISASTER! - You have no other option but to pay $30 for valet. However - it’s took over 45 minutes for them to bring my car around and we ended up being late for the event we were in town for. - there is not enough staff - the “complimentary” golf carts to get you to your room hardly had anyone available to run them. When we finally got someone - she was VERY NICE - yet we could tell the poor lady was STRESSED! 4. If you call the front desk or concierge, good luck getting anyone. It either rings forever OR goes to voicemail. The only line that works and is promptly answered is the reservation line - which I found out is answered by an outside 3rd party company not even on the property. This is my 2nd time at this property and I truly think it may be my last without some serious upgrades and management improvements.
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 29/04/2024
Thank you for sharing your feedback, Najah. I'm delighted that you appreciated the beauty of our grounds and enjoyed our amenities. However, I regret that some aspects of your stay did not exceed your expectations. I'm glad to say that your concerns will be addressed as we're currently undergoing exciting renovations aimed at enhancing our guests' experience, with upgrades that will surely impress you on your next visit. I assure you that our commitment to providing excellent and prompt service remains unwavering and we'll review our processes to make sure each stay reflects it. I also want to share that our valet service is designed to maintain the pristine beauty of our grounds and ensure a seamless experience for all guests. I appreciate your feedback and look forward to the opportunity to welcome you back for a truly exceptional experience.

8/10 - Tốt

Hasan, HUDSON

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 4 đêm vào Tháng 4, 2024
General Manager trả lời vào 26/04/2024
I'm pleased to learn you had a fantastic experience at Saddlebrook Resort. It's always our goal to provide exceptional service and amenities to our guests, and we're delighted that you enjoyed the beauty of our grounds and the many activities available. From golf and tennis to wonderful dining options and more. I can't wait to welcome you back!

10/10 - Xuất sắc

Sandra

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Was not sure about the valet parking but it turned out to be ok. Not sure what it would be like in the busy season?
Lưu trú 7 đêm vào Tháng 4, 2024
General Manager trả lời vào 25/04/2024
I appreciate you sharing your experience, Sandra! I'm overjoyed that you found valet parking satisfactory during your stay. Imagine this: beautiful gardens, top-notch sports facilities, and an ambiance that makes you want to come back for more. Whether it's relaxing in our beautiful surroundings or having a blast enjoying our amenities, we're here to make sure your next visit is extraordinary every time. I can't wait for you to come back to Saddlebrook Resort for more great days!

4/10 - Kém

Jim

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Enjoyed our stay. We found that the rooms are out dated, there was no mini fridge in the room so no cool drinks unless you buy from the resort. Did not expect to be forced to pay 30 dollars a day for valet parking. Another hidden fee is the resort fee of 28.00 a day. Place was probably really nice in the 80s.
Lưu trú 4 đêm vào Tháng 4, 2024
General Manager trả lời vào 26/04/2024
Jim,I’m glad to hear that you enjoyed your stay overall. However, it’s disappointing to learn that some aspects fell short of your expectations this time. Your feedback about our rooms has been duly noted, and I want to assure you that we’re committed to addressing your concerns.I’m excited to share that we have upcoming renovations in the pipeline that will bring many surprises to elevate our guest experience even further. We’re constantly striving to enhance our accommodations and facilities to ensure the best possible stay for our guests.Regarding your concerns about our valet and resort fees, I regret any dissatisfaction you experienced. We aim to provide clear information about these fees by prominently displaying them on our website. We’ll review our communication processes to ensure transparency and clarity for all guests.Additionally, I’d like to highlight that our valet parking policy helps us maintain the beauty and tranquility of our grounds, while our resort fee unlocks exciting amenities such as pools, fitness center, basketball court, and more!I look forward to welcoming you back to showcase all the improvements we’re working on and provide you with an even more enjoyable experience during your next stay.

10/10 - Xuất sắc

Dianne

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Service here was great- especially Nancy from the concierge! She was wonderful. No complaints- the rooms are a little bit outdated but we found it charming. They were clean and spacious. Would stay here again.
Lưu trú 4 đêm vào Tháng 4, 2024
General Manager trả lời vào 24/04/2024
Dianne, your feedback lightens up the day! I’m overjoyed that you had a fantastic time at Saddlebrook Resort, especially with Nancy's stellar service. She truly is a gem! I’m also pleased you found our rooms spacious and clean. And guess what? We've got some exciting renovations in the works that'll add an extra sprinkle of magic to your next visit. Can't wait to welcome you back for more perfect stays!

8/10 - Tốt

William James

Lưu trú 5 đêm vào Tháng 4, 2024
General Manager trả lời vào 13/05/2024
William, Your review is truly appreciated, and I'm overjoyed that your experience at Saddlebrook Resort was pleasant! I look forward to your return. Our beautiful grounds, scenic golf courses, tennis courts, spa, pools, and more will be waiting, ready to create perfect memories in Wesley Chapel.

2/10 - Tồi

Amber

Đi cùng gia đình và trẻ nhỏ
Upon checking into room 232. There was a roach on the floor. A random tv entertainment center in the hallway. it was out of the way, but just random and weird! Ran a bath for my infant and black water came out with black specs in it. Went to quickly drain it and the drain spout wouldn’t stay up on its own so I had to find a random item to keep the drain open. Was visiting my sister and once we got back late and went to bed, we woke up in the morning to find blood on sheets where the pillow layed so we didn’t see it until next morning after we moved pillows in the to make bed. Had early plans at sisters the next morning and got back to room late (7pm) to see that room still hasn’t been clean , same bloody sheet on bed so decided to just head home! Called front desk as my husband was clearing room with our belongings to let them know we were Checking out due to no housekeeping and wouldn’t be able to give my infant a bath and she said to me don’t expect to get a refund, you are passed late check out.
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 25/04/2024
Amber, I'm truly disappointed to hear about the challenges you encountered during your recent stay. We’re committed to providing comfortable accommodations and excellent service to all our guests, and it's disheartening to learn that we fell short of your expectations. Rest assured, I will personally investigate each concern you've raised to ensure they are promptly addressed. I’d also like to share that we request guests to provide us notice at least 24 hours before an early departure. We appreciate your understanding in this matter. Your feedback is invaluable to us, and I regret any inconvenience caused. We'd love the opportunity to regain your trust and exceed your expectations on a future visit. If you have any other concerns or if you’d like to discuss your experience further, please don’t hesitate to reach out to us directly.

2/10 - Tồi

Joseph

Không thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 6 đêm vào Tháng 4, 2024
General Manager trả lời vào 25/04/2024
Joseph, I'm disappointed to learn your experience did not meet your expectations and I assure you we are committed to continuously improving so we can provide the best experience to each one of our guests. Your feedback is key in this endeavor and I'd appreciate the chance to learn more about your stay. If you'd like to discuss your experience further, please don't hesitate to reach us directly. I look forward to the chance of exceeding your expectations in a future visit.

2/10 - Tồi

Guillermo

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It’s funny because the called the place … Resort… they charge 30 dollars for a valet parking and you have to park your car and pick it up yourself There no phone in the room They say you can call the front desk so we can get picked up by the shuttle but we called and no one came to pick us up, which then we had to walk all the way to the front and like that for the rest of our stay. There was a weird stench in the room. They charge 28 dollars for resort fee. Very disappointed.
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 23/04/2024
Guillermo, Thank you for sharing your feedback. I'm disappointed to hear about the challenges you encountered during your stay. We strive to provide a seamless experience for our guests, and I regret any inconvenience with the valet parking and shuttle service. This situation will be discussed with our team as prompt and efficient service is key to an enjoyable experience. Maintaining a clean and comfortable environment is a priority, and I assure you we'll address this with our housekeeping team to ensure we provide pristine rooms for all our guests. I'd also like to share that our resort fee grants you access to our pools, fitness center, basketball court, Wi-Fi, and many more amenities to enhance your stay. If you have any further concerns, please don't hesitate to reach out to us directly.

4/10 - Kém

Maria, Garfield

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wouldn’t book again on Expedia there’s a $120 fee due at the resort . Wrong it’s $400 plus 28$ resort fees daily if you have a car you expected to pay $30 a day for your car plus tips everytime u ask for ur car .. nothing was open but the restaurant in the hotel the spa was closed the steakhouse closed nothing to do very boring hardly saw people place was semi empty few golfers this place is good for a golfer that is it once you leave the resort everything around closes at 9-10 super early spent most of my trip out of the resort.. the only thing I will say is that the resort is very pretty outside rooms need renovations .
Lưu trú 4 đêm vào Tháng 4, 2024
General Manager trả lời vào 23/04/2024
Maria, Thank you for sharing your experience with us. I truly appreciate your feedback and I'm delighted to hear that you found our resort perfect for golfers! Our picturesque golf courses are indeed one of the highlights of our property.Regarding the resort fees and parking charges, I regret any confusion. We always strive to provide transparent pricing, and your feedback will help us ensure clarity for all our guests.I understand your disappointment with the hours of operation for our amenities, and we'll certainly consider this as we continue to enhance our offerings for all guests. I'm excited to share that renovations are already underway to elevate our facilities and provide an even better experience for our guests.If you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly. We're dedicated to ensuring that your next stay exceeds your expectations and provides you with the exceptional experience you deserve.

10/10 - Xuất sắc

Esteban

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 2, 2024
General Manager trả lời vào 24/04/2024
Esteban, I'm overjoyed to hear that you had a fantastic experience during your stay. I look forward to welcoming you back to Saddlebrook Resort for another perfect visit amidst the beauty of our Tampa Landscapes!

6/10 - Được

Alfredo, Lakeland

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
No hot tube. Tow hot tube one cool water the other warm.
Lưu trú 3 đêm vào Tháng 3, 2024
General Manager trả lời vào 16/04/2024
Alfredo, I appreciate you sharing your concerns with us and I regret that the temperature of our hot tubs was not quite right this time. Rest assured, ensuring that all of our amenities are in perfect condition is a top priority for us. We'll promptly address this situation to ensure we provide the relaxing experience our guests expect. Should you have any further feedback, please feel free to reach out to us directly. We're committed to making your next stay even more enjoyable and I look forward to welcoming you back soon.

10/10 - Xuất sắc

Adianet

Đi cùng thú cưng
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
👌👌
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 15/04/2024
It's fantastic to hear that you had such a wonderful experience at Saddlebrook Resort, Adianet! I'm thrilled to receive your perfect rating and delighted that you enjoyed your time with us. We can't wait to welcome you back for another memorable stay, whether you're swinging on our golf courses or simply relaxing amidst our beautiful grounds. We're ready to provide you with another perfect retreat whenever you're ready to return!

10/10 - Xuất sắc

Demetrius

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The place was well kept and fun
Lưu trú 3 đêm vào Tháng 4, 2024
General Manager trả lời vào 08/04/2024
Demetrius, Thank you for the perfect rating! It sounds like you had an amazing time exploring all that Saddlebrook Resort has to offer. From our lush Tampa landscapes to our array of activities and amenities, there's never a dull moment here. I can't wait to have you back for another memorable stay!

6/10 - Được

Yaniv

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Not fun at all to stay in a dilapidated room with dirty walls
Lưu trú 3 đêm vào Tháng 4, 2024
General Manager trả lời vào 08/04/2024
Yaniv, I'm disheartened to learn about your experience with your room. Your comfort and satisfaction are paramount to us, and I want to assure you these concerns will be addressed promptly. I'm excited to share we have renovations coming down the pipeline to elevate our facilities and guest experience. Despite this setback, I hope you still enjoyed our beautiful grounds and took advantage of our spa and top-notch sports facilities. I sincerely hope to have the pleasure of welcoming you back for an enhanced experience. If there's anything more we can do to ensure your next stay is nothing short of perfect, please do not hesitate to reach out.

8/10 - Tốt

Teyiona, Dunbar

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 3, 2024
General Manager trả lời vào 08/04/2024
What a pleasure it is to receive your glowingreview for Saddlebrook Resort! I'm overjoyed that you relished our tranquil Tampa landscapes and indulged in our top-notch amenities. Your satisfaction is our priority, and I can't wait to welcome you back for another delightful stay.

10/10 - Xuất sắc

Ginnie

This place is gorgeous and if you’re a golfer, tennis person or just want the sun and pool it’s perfect. The kitchen in the suite made it easy to cook for myself. There is restaurants and a bar poolside! Not a place for going to see the city, more of an escape from the city. Valet is $30 a day, as a side note I wasn’t aware of.
Lưu trú 3 đêm vào Tháng 3, 2024
General Manager trả lời vào 03/04/2024
Thank you for sharing your fantastic experience with us! I'm delighted to hear that you found Saddlebrook Resort to be a stunning getaway, perfect for golfers, tennis enthusiasts, and anyone seeking relaxation by the pool. Our world-class golf and tennis facilities are indeed among the highlights of the resort, offering unparalleled opportunities for recreation and enjoyment.It's wonderful to know that the kitchen in your suite made your stay even more enjoyable, providing the convenience of cooking for yourself. Our poolside restaurants and bar further enhance the experience, offering delicious dining options in a picturesque setting.I appreciate your feedback regarding the valet parking fee. Rest assured, we'll review our communication materials to ensure that all guests are fully informed. Thank you once again for choosing Saddlebrook Resort for your escape. I can't wait to welcome you back for another unforgettable stay!

10/10 - Xuất sắc

Susan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The parking was a bit of a hassle with mandatory valet. Place was gorgeous .
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 01/04/2024
I appreciate your feedback and I'm thrilled to hear that you found Saddlebrook Resort to be gorgeous. Thre's something truly special about relaxing amidst Tampa landscapes. While we regret that our valet parking did not suit your preferences, we're glad it didn't detract from your overall experience. Our valet service is designed to enhance the tranquility and beauty of our grounds, allowing guests to fully immerse themselves in the stunning surroundings. Please know we'll consider your comments as we strive to provide a seamless experience for all guests. I hope to welcome you back soon for another fantastic stay!

4/10 - Kém

margarita, Deland

Đi cùng gia đình và trẻ nhỏ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Rooms were very old looking golf carts were speading on the walk ways. Had to pay 30 a day for valet plus tax! Resort fees plus tax! Very disappointed. And I paid for pool view room and did not get what I paid for!
Lưu trú 4 đêm vào Tháng 3, 2024
General Manager trả lời vào 02/04/2024
Thank you for sharing your feedback with us. I’m disheartened to hear about your disappointment with your recent stay. Your comments about the condition of the rooms and the golf carts are duly noted. I’m excited to share that we have renovations coming that will address your concerns and improve many aspects of our resort to further elevate our guest experience. We aim to provide transparency in our pricing by displaying our valet and resort fees on our website and third-party booking sites. Please know we'll review our Expedia page and website to ensure more clarity for our guests. I hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

8/10 - Tốt

Yigit, edgewater

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Need updating but a great location, great natural habitat in the resort
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 01/04/2024
Your kind words brightened my day! I'm thrilled that you appreciated the natural beauty and prime location of Saddlebrook Resort. Your feedback about updating our accommodations is duly noted, and I'm excited to say we're actively working on renovations to elevate our guest experience even further. I can't wait to welcome you back soon for another delightful stay surrounded by the beauty of our Tampa landscapes!

2/10 - Tồi

Manellie

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 3, 2024
General Manager trả lời vào 02/04/2024
Thank you for sharing your feedback with us. I'm disappointed to hear that your stay didn't meet your expectations. I'd appreciate the chance to learn more about your stay. Should you have any further feedback, please don’t hesitate to reach out to us. I hope to welcome you back soon to provide you with a seamless experience!

6/10 - Được

Theodore E

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
great heated outdoor pool, buildings need some tlc to better reflect the quality of the property
Lưu trú 3 đêm vào Tháng 3, 2024
General Manager trả lời vào 29/03/2024
Thank you for sharing your feedback! I'm thrilled to hear that you enjoyed our heated outdoor pool. We're constantly striving to enhance our property, and your comments about the buildings are duly noted. We're committed to ensuring that our accommodations reflect the quality of our resort, and I'm excited to share that renovations are already underway to address these areas and elevate our guest experience. We appreciate your insights, and I look forward to welcoming you back for an even better experience in the future!

8/10 - Tốt

Laura

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was extremely friendly. Thank you!
Lưu trú 4 đêm vào Tháng 3, 2024
General Manager trả lời vào 28/03/2024
Thank you for sharing your feedback! I'm delighted to hear that you had a positive experience at Saddlebrook Resort. Our charm lies in providing exceptional service and amenities to our guests, and I'm thrilled that this shone during your stay. I can't wait to welcome you back soon for another wonderful stay filled with fun and relaxation!

2/10 - Tồi

Michael Ernest Carlucci

Đi cùng gia đình
Thích: Sạch sẽ
There is a $30 per day MANDATORY valet fee we were surprised by on check-in and in check-out we learned of the $28 per day resort fee. The rooms are dated but clean enough. Why not include the extra charges in the price to begin with rather than surprising people with them. Very upsetting.
Lưu trú 5 đêm vào Tháng 3, 2024
General Manager trả lời vào 29/03/2024
Thank you for sharing your feedback with us. We strive to be transparent about all fees associated with a stay, and we regret that this was not clearly communicated to you. Our fees, including the valet fee and resort fee, are displayed on our website and third-party booking sites. However, I understand that being surprised by charges can be frustrating, and we will review our communication processes to ensure clarity for all guests. While I'm glad to hear that you found the rooms clean, I understand your concerns regarding our rooms and I want to assure you that we have renovations coming to elevate your experience even further. I appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience. If there's anything else we can do to assist you, please don't hesitate to reach out to us directly.

10/10 - Xuất sắc

Frampton

Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 16/04/2024
Frampton, I'm thrilled that you had such a wonderful time at Saddlebrook Resort! From our top-notch sports facilities to the stunning Tampa landscapes surrounding us, I'm delighted that you enjoyed every aspect of your stay. I can't wait to welcome you back for more memorable experiences!

6/10 - Được

Antonio Manuel

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 6 đêm vào Tháng 3, 2024
General Manager trả lời vào 29/03/2024
Antonio,Thank you for taking the time to share your rating. While I'm pleased to hear that you enjoyed your stay overall, I regret to learn that some aspects didn't meet your expectations. I'd appreciate the chance to learn more about your stay so we can address any concerns and enhance our overall guest experience. If you'd like to discuss your experience further with us, please don't hesitate to reach out.

10/10 - Xuất sắc

Eric

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great for me in my wife’s anniversary
Lưu trú 4 đêm vào Tháng 3, 2024
General Manager trả lời vào 27/03/2024
Thank you for choosing Saddlebrook Resort to celebrate such a special occasion! We're truly honored to have been a part of your anniversary celebrations. Our scenic grounds and Tampa landscaping offer the perfect setting for romantic walks and dining experiences at our restaurants. I can't wait to welcome you back for more unforgettable moments in the future!

8/10 - Tốt

john

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved the facility the tennis courts, pickle ball courts and the pool were great. Valet park is a pain and i don't need to pay the additional cost. Room was ok, needed to be cleaned. Beds were comfy and kitchen was stocked. Other than room being dated and valet parking everything was great
Lưu trú 3 đêm vào Tháng 3, 2024
General Manager trả lời vào 26/03/2024
Thank you for sharing your feedback with us. I'm thrilled to hear that you enjoyed your stay and relished in our fantastic tennis and pickleball courts, as well as our refreshing pool.I regret any inconvenience caused by our valet parking service. It's important to note that our resort was designed as a car-free facility to maintain a serene environment for our guests to fully immerse themselves in the beauty of our grounds. Please know that we take all guest comments seriously, and we will carefully consider your feedback.I'm delighted that you found the beds comfy and the kitchen stocked in your room. Your feedback about our rooms has been noted, and I'm excited to share that renovations are underway that will address your concerns and elevate our guest experience. I hope to welcome you back soon to experience our refreshed rooms and improved amenities.

10/10 - Xuất sắc

DiPrecious

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Only downside is you have to pay valet per night and it’s not stated besides that nice resort
Lưu trú 3 đêm vào Tháng 3, 2024
General Manager trả lời vào 26/03/2024
Thank you for sharing your feedback with us. We're thrilled to hear that you enjoyed your stay at Saddlebrook Resort. From our pristine tennis courts and world-class golf facilities to our exquisite restaurant offerings and picturesque grounds, we aim to provide an unforgettable experience for our guests.I regret any confusion regarding the valet parking fee. As part of our commitment to transparency, we strive to communicate all resort policies and fees by displaying them on our website. Your feedback is valuable, and we will review our communication materials to ensure that all information is easily accessible to our guests.I appreciate your patronage and hope to welcome you back soon for another memorable stay.

8/10 - Tốt

Jeremy

Thích: Sạch sẽ, nhân viên & dịch vụ
Nice resort, but it is valet only which is not described in Expedia. Because it is a golf resort the valet service is often busy and takes time to get your vehicle. The property is lovely though.
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 26/03/2024
Thank you for sharing your feedback with us. I'm glad to hear that you enjoyed your stay and appreciated the beauty of our property.I regret any inconvenience caused by our valet service not being clearly described on Expedia. We aim to provide transparency about our services, and I regret any confusion this may have caused. Rest assured, we will review our communication materials to ensure clarity for all guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable experience at our Saddlebrook Resort.

6/10 - Được

Mark James

Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 16/04/2024
Mark, Thank you for your rating. I'm glad to hear that your overall stay was good. However, I'd love to learn more about your experience so we can address any concerns you may have. Your feedback is important to us, and I look forward to the opportunity to regain your trust and provide you with an even better stay in the future.

6/10 - Được

Tony

Đi theo nhóm
Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Didn’t like the requirement to have Valet parking.
Lưu trú 3 đêm vào Tháng 3, 2024
General Manager trả lời vào 27/03/2024
Thank you for sharing your feedback with us. I'd like to share that our property was designed as a car-free village to maintain the beauty and tranquility of our grounds. Our valet parking service is part of this design, aimed at ensuring a serene environment for our guests to fully immerse themselves in the natural beauty surrounding our resort. However, I understand that the valet parking requirement may not have aligned with your preferences, and I apologize for any inconvenience this may have caused. We truly value your feedback and will consider it as we strive to enhance the overall guest experience. I hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If you have any further concerns or feedback, please don't hesitate to reach out to us directly.

6/10 - Được

Marika

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The location of the property is beautiful. The Front Desk staff were great. Inwas even able to check in early. The rooms are a bit dated and the walls are extremely paper thin. There didnt appear to be any sound proofing or insulation anywhere in the walls. I could hear every word of the gentlemen next door conversation. I wish they would have specifically stated VALET ONLY in the parking description instead of "parking available". A tad misleading. The valet option was fine however the service wasnt great. They offer a "text when ready" option for your car. I used it twice and each time they had no record of my text and we were left with long wait times for our car. Overall its a beautiful location, lots to do. I suggest maybe updating the rooms.
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 27/03/2024
Marika, Thank you for sharing your feedback with us. I'm delighted to hear that you enjoyed the beautiful location of our property and that our Front Desk staff provided excellent service, even accommodating an early check-in for you. I appreciate your insights about the rooms and the parking situation.I’m excited to share we are actively working on renovations to enhance our accommodations, ensuring a more enjoyable experience for our guests. We aim to be transparent about our valet parking policy by including it on our website. However, I regret that this information was not easily accessible on Expedia. We will review our communication materials to ensure clarity for all of our guests.Additionally, our valet parking service helps us maintain the beauty of our grounds and tranquility for our guests. I understand that the service may have had some hiccups during your stay, and we will address these issues to ensure a smoother experience for future guests.I'm thrilled that you found our location beautiful with lots to do, from tennis and golf to a full spa and pools! I hope to have the opportunity to welcome you back for an even better experience in the future.

4/10 - Kém

amii

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Over priced and old. Furniture needs replacing desperately.
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 27/03/2024
Ami, Thank you for sharing your feedback with us. I'm disheartened to hear that your experience did not meet your expectations. Your comments about the condition of our furniture have been duly noted, and I want to assure you that renovations are underway to enhance our accommodations and address any areas of concern. Your comments are invaluable as we aim to continuously enhance our offerings and ensure a more enjoyable experience for all our guests. If you have any further insights or concerns, please feel free to reach us directly. I hope to have the opportunity to welcome you back and provide a better experience in the future.

10/10 - Xuất sắc

Colleen

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This place is something out of a dream. I don't know why there were bad reviews. Yes the room had some wear on the mirror, but other than that the suite was amazing, especially for the price! Then I walked across the bridge with incredible views of the trees, pond and the golf course for an excellent continental breakfast for $12, played tennis, and if it was the weekend I lounged by the two pools with a cocktail bar, or worked during the week I am planning to return to take the tennis camp!
Lưu trú 7 đêm vào Tháng 3, 2024
General Manager trả lời vào 25/03/2024
Thank you for sharing your fantastic experience with us! I'm thrilled to hear that you found Saddlebrook Resort to be a dreamlike destination. It's wonderful to know that you enjoyed your suite and indulged in our picturesque views, delicious continental breakfast, and an array of activities like tennis, golf, spa, and poolside lounging. I look forward to welcoming you back for more unforgettable moments, whether it's for a tennis camp or to simply relax and soak in the beauty of our resort. See you soon!

10/10 - Xuất sắc

Deborah

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 3, 2024
General Manager trả lời vào 25/03/2024
Deborah,Thank you for sharing your rating! I can't wait to welcome you back to Saddlebrook for another unforgettable experience surrounded by our picturesque landscapes and top-notch amenities! Your next stay promises to be even more exceptional.

6/10 - Được

Chiquita

Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 21/03/2024
Thank you for sharing your experience with us. While I'm glad to hear that you enjoyed certain aspects of your stay, I'm sorry to learn that we didn't fully meet your expectations. Your feedback is invaluable to us, and I'd be grateful for the opportunity to further discuss your concerns and gather additional insights. Please don't hesitate to reach out to us directly. Our goal is to ensure that every guest has a memorable and enjoyable experience, and I hope to have the opportunity to welcome you back for a more satisfying stay in the future.