Kính gửi Chị Thảo,Khách sạn The Imperial Hotel & Resort Vũng Tàu chân thành cảm ơn Chị đã dành thời gian để chia sẻ trải nghiệm của mình khi lưu trú tại đây. Sau khi trao đổi qua điện thoại khách sạn thành thật xin lỗi vì sự bất tiện trong quá trình lưu trú và sẽ cải thiện hoàn toàn để dịch vụ của khách sạn ngày được hoàn thiện hơn Khách sạn rất mong chờ được chào đón chị trong tương lai để được phục vụ chị và gia đình tốt và chu đáo hơn. Xin cảm ơn!Trân trọng,BeBe Yen Nguyen(Ms.)Assistant Front Office Manager.

Dear Valued Customer, Thank you for taking the time to review The IMPERIAL Hotel and Resort Vung Tau, your positive comment is very much appreciated. Therefore, we are pleased that you found valued and being taken care during your stay. We look forward to seeing you on your next trip to The IMPERIAL Hotel and Resort Vung Tau! Sincerely yours, BeBe Yen Nguyen (Ms.) Assistant Front Office Manager.

Dear Ngoc Quyen, We would like to thank you for taking the time to review The IMPERIAL Hotel and Resort Vung Tau, your positive feedback is very much appreciated. Therefore, we are pleased that you found valued and being taken care during your stay. We look forward to seeing you on your next trip to The IMPERIAL Hotel and Resort Vung Tau ! Sincerely yours, Ari Wibowo General Manager

Dear Valued Guest, Thank you very much for your happy review of our hotel. We trust that you had a comfortable and relaxed stay with us. We love to hear such happy guest feedback, I am so happy to know how much you enjoyed your stay experience. Our property and passionate colleagues are working hard everyday to earn guests’ praises like yours and I will share your kind words to the entire of our team. Many thanks again, we look forward to welcoming you back very soon when your travels plan ahead to bring you back to Vung Tau city. Sincerely, The Management Team

ear Valued Guest, Thank you very much for your lovely review of our hotel. We trust that you had a comfortable and relaxed stay with us. We love to hear such beautiful guest feedback, I am so happy to know how much you enjoyed your stay experience. Our property and passionate colleagues are working hard everyday to earn guests’ praises like yours and I will share your kind words to the entire of our team. Many thanks again, we look forward to welcoming you back very soon when your travels plan ahead to bring you back to Vung Tau city. Sincerely, The Management Team

Dear Thi Minh, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

Thank you very much for leaving such kind feedback regarding your stay at The Imperial Hotel I will share your comments about the room and breakfast with our team. We do apologize for the service from our staffs did not meet your expectation. Please rest assure we will address this issue to our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Valued Team, Thank you for choosing to stay in The IMPERIAL Hotel Vung Tau on your vacation trip. We high appreciate your feedback. We hope to have another chance to serve you again soon. Thank You.

Dear Valued Guest, Thank you very much for your lovely review of our hotel. We trust that you had a comfortable and relaxed stay with us. We love to hear such beautiful guest feedback, I am so happy to know how much you enjoyed your stay experience specially our beach pool. Our property and passionate colleagues are working hard everyday to earn guests’ praises like yours and I will share your kind words to the entire of our team. Many thanks again, we look forward to welcoming you back very soon when your travels plan ahead to bring you back to Vung Tau city. Sincerely, The Management Team

Thân mến gửi Anh Huy Hooàng Cảm ơn anh đã đến và sử dụng dịch vụ tại khách sạn. Thật tiếc trong đợt này đang đợt gió mùa nên gió từ biển vào khá mạnh làm cho kỳ nghỉ của anh không được trọn vẹn. Hy vọng rằng dịp tới anh đến thời tiết sẽ đẹp hơn và anh có kỳ nghỉ thoải mái hơn nhé. Thân ái. Ban Quản lý khách sạn Imperial Vũng Tàu

Dear Linn, Thank you so much for choosing Imperial for your vacation trip. It is so delighted to know that hotel facilities and service met your expectation. All the hotel team is looking forward to welcoming you back soon. Best regards, The Imperial Hotel Management Team

Thân mến gửi chị Thanh Thúy, Cảm ơn chị đã lựa chọn và sử dụng dịch vụ của Imperial. Khách sạn luôn nổ lực hết mình để phục vụ và mang đến cho khách hàng kỳ nghỉ tuyệt vời nhất. Bên cạnh không gian phòng tắm nhỏ, hy vọng chị đã có thời gian tuyệt vời tận hưởng những tiện ích khác ở đây. hy vọng có dịp chào đón chị quay lại trong thời gian sớm nhất. Thân ái, Ban Quản lý Khách Sạn

Thân mến gửi anh Hùng, Cảm ơn anh đã đến với Imperial như một nơi nghỉ dưỡng yêu thích. Và khách sạn lấy làm tiếc vì anh bị ảnh hưởng bởi khách hàng khác. Rất mong trong tương lai anh sẽ có kỳ nghỉ hoàn hảo hơn. Chào đón anh quay lại Imperial trong thời gian sớm nhất Trân trong. Ban quản lý khách sạn

Thân mến gửi anh Dustin. Cảm ơn anh đã lựa chọn Imperial Hotel là nơi nghỉ dưỡng cho chuyến đi vừa rồi. Những lời chia sẻ của anh sẽ là nguồn khuyến khích tinh thần cho tập thể nhân viên để mang lại dịch vụ tốt nhất đến khách hàng. Mong chào đón anh quay lại trong thời gian sớm nhất nhé. Trân trọng.

Dear Mr. Dustin Thank you for your kind comment. We apologize for the inconvenience caused and look forward to seeing you back soon.

Thay mặt Khách sạn Imperila Vung Tau gửi lời cảm ơn đến cả gia đình đã lựa chọn Imperial cho kỳ nghỉ vừa qua. Rất cảm ơn những đánh giá tốt của gia đình mình. Mong là sẽ có cơ hội đón tiếp gia đình mình trong thời gian tới.

Rất cảm ơn Chị Như đã chia sẻ kinh nghiệm khi đến và nghỉ dưỡng tại Imperial. Khách sạn Imperial luôn trân trọng và ghi nhận mọi ý kiến của khách hàng để giúp Khách sạn ngày càng tốt hơn nữa cũng như mang đến sự hài lòng cho khách hàng. Một lần nữa chân thành cảm ơn Chị.

Dear Mr Thanh Long, Rất cảm ơn anh và gia đình đã chọn Imperial cho kỳ nghỉ vừa qua. Hy vọng mang đến cho gia đình anh sự hài lòng về dịch vụ của Khách sạn Imperial. Rất tiếc là phần hóa đơn bên Khách sạn không xuất cho khách được, Mong anh thông cảm. Cảm ơn anh đã dành thời gian phản hồi về dịch vụ của khách sạn.

Dear KarenFirst of all, I would like to thank you for your time and your feedback. We are truly sorry that your experience was not as pleasant as it should have been. After we double check with my team the reason is lots of toliet paper there so it's tuck, actually our note describe that we fix it twice time after 11 minutes we received feedback. However, I also have noted down and shared your feedback to Head of Departments concern, we hope you choose to stay with us again so we can show you our true level of service.Thanks and best regards BeBe Yen Nguyen (Ms.)Assistant Front Office Manager.

Dear My,Thank you so much for your review of our Hotel and good 5 star ratingWe are looking forward to welcoming you back in our hotel.Thanks and best regards BeBe Yen Nguyen (Ms.)

Dear Shaun,Thank you so much for your review of our Hotel and good 5 star ratingWe are looking forward to welcoming you back in our hotel.Thanks and best regards BeBe Yen Nguyen (Ms.)

Dear Sandra,Thank you for taking the time to review The Imperial Hotel & Residence Vung Tau, your good comment is very much appreciated. I will be looking into each point that you have made and we are pleased that you found valued and being taken care during your stay.We look forward to seeing you on your next trip to The Imperial Vung Tau! Thanks and best regards,BeBe Yen Nguyen (Ms.)Assistant Front Office Manager.

Dear Phương,Thank you for taking the time to reviewThe Imperial Hotel and Residence Vung Tau, your feedback is very much appreciated. We are pleased that you found valued and being taken care during your stay.We are looking forward to welcoming you back in the Vung Tau. Thanks and best regards, BeBe Yen Nguyen (Ms.) Assistant Front Office Manager.

Dear Ha,Thanks for the rating! Great vacations are a service we pride ourselves in providing, and it's great to know our guests see this. Hope to see you back for another relaxing stay soon!Thanks and best regards BeBe Yen Nguyen (Ms.)Assistant Front Office Manager

Dear Edmund,Thank you for choosing The Imperial Hotel & Residence Vung Tau.We are very happy and appreciate to read that have enjoyed the Imperial experience. We have a new programme to maintain the rooms and property every month to ensure the best service quality to our guests.Thank you for your spending your time to provide us with your feedback.We look forward to welcoming you back toThe Imperial.Thanks and best Regards,BeBe Yen Nguyen (Ms.)Assistant Front Office Manager.

Dear Huong,Thanks for the rating! Great vacations are a service we pride ourselves in providing, and it's great to know our guests see this. Hope to see you back for another relaxing stay soon!Thanks and best regards BeBe Yen Nguyen (Ms.)Assistant Front Office Manager

Dear Phong,Thanks for the rating! Great vacations are a service we pride ourselves in providing, and it's great to know our guests see this. Hope to see you back for another relaxing stay soon!Thanks and best regards BeBe Yen Nguyen (Ms.)Assistant Front Office Manager

Dear Kian Lam,Thank you for taking the time to review The Imperial Hotel & Residence Vung Tau,your good comment is very much appreciated. We are pleased that you found valued and being taken care during your stay.We look forward to seeing you on your next trip to The Imperial Vung Tau! Thanks and best regards,BeBe Yen Nguyen (Ms.)Assistant Front Office Manager.

Dear Rhonda,Thank you for taking the time to review The IMPERIAL Hotel Vung Tau, your feedback is very much appreciated. We are pleased that you found valued and being taken care during your stay. We will take note and share your feedback to relavant Department and make neccessary change. Your feedback give us the opportunity to improve our service.We are looking forward to welcoming you back in the Vung Tau. Thanks and best regards, BeBe Yen Nguyen (Ms.) Assistant Front Office Manager.

Dear Viet,Thank you so much for your wonderful feedback, I am absolutely thrilled that once again we exceeded expectation, and my team made you feel comfortable. I look forward to seeing you again soon.Thanks and best regards,BeBe Yen Nguyen (Ms.)Assistant Front Office Manager.

Dear Minh,Thank you for choosing The Imperial Hotel. We are very happy to see your comment that have a wonderful time and enjoyed the professional service from The Imperial Hotel!We are looking forward to welcoming you back in the Vung Tau. Thanks and best regards,Maya Thao (Ms.)Duty Manager.

Dear Shinji,Thanks for the rating! Great vacations are a service we pride ourselves in providing, and it's great to know our guests see this. Hope to see you back for another relaxing stay soon!Thanks and best regards,BeBe Yen Nguyen (Ms.)Assistant Front Office Manager.

Dear Ama,Thank you for taking the time to write a review, awesome to know that you had a great holiday. And great to know you love our hotel. We will pass your comments to Karlie, Ken & Anthony, trust they will be very happy to hear from you. We look forward to seeing you on your next trip to The IMPERIAL Hotel! Thanks and best regards, Maya Thao (Ms.) Duty Manager.

Dear Geunchul,Thanks for the rating! Great vacations are a service we pride ourselves in providing, and it's great to know our guests see this. Hope to see you back for another relaxing stay soon!Thanks and best regards,BeBe Yen Nguyen (Ms.)Assistant Front Office Manager.

Dear Shigeru,Thanks for the rating! Great vacations are a service we pride ourselves in providing, and it's great to know our guests see this. Hope to see you back for another relaxing stay soon!Thanks and best regards,BeBe Yen Nguyen (Ms.)Assistant Front Office Manager.

Dear Ching Fang,Thank you for taking the time to review The Imperial Hotel & Residence Vung Tau, your feedback is very much appreciated. We are pleased that you found valued and being taken care during your stay.We are looking forward to welcoming you back in the Vung Tau. Thanks and best regards, BeBe Yen Nguyen (Ms.) Assistant Front Office Manager.

Dear Seung JaeThanks for the rating! Great vacations are a service we pride ourselves in providing, and it's great to know our guests see this. Hope to see you back for another relaxing stay soon!Thanks and best regards,BeBe Yen Nguyen (Ms.)Assistant Front Office Manager.

Dear Hong,Thank you for choosing The Imperial Hotel & Residence Vung Tau. We are very happy to see your comment that have a wonderful time and enjoyed the professional service from The Imperial Hotel. We are looking forward to welcoming you back in the Vung Tau. Thanks and best regards, BeBe Yen Nguyen (Ms.) Assistant Front Office Manager.

Dear Hong,Thanks for the rating! Great vacations are a service we pride ourselves in providing, and it's great to know our guests see this. Hope to see you back for another relaxing stay soon!Thanks and best regards,BeBe Yen Nguyen (Ms.)Assistant Front Office Manager.