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"Staff was great and very helpful. Room was nice. In house restaurant was fantastic. Only problem I had was unfortunately my trip was cut short and they wouldn’t refund any money for the two nights I lost. And it’s there slow season so it’s not like they didn’t have time to rebook the room. More than Half the rooms are vacant. "

"Room was lovely but next time i would stay on the sunny side as there was no sun on the balcony with a mountain view. Fabulous breakfast. TV doesnt link to Netflix but had YouTube. Showers need rethinking as theyre above the bath in the celing and soak the room. Lovely that theu give you 100000 to spend at the resort for each day you stay.whe you shower"

"The staff are definitely the standout for us, nothing was too much for them as they ensured we had the best stay possible. We stayed there as part of our wedding anniversary trip and they went out of their way to make it such a memorable and special celebration. A shout out to Phong/Gucci, Sammy and Antony who went the extra mile to look after me and my husband. The room and excursions are great as well and the food was delicious. My husband is not great with seafood and they made sure to cater for it. Can't fault the whole experience."

"Staff super friendly and helpful. "

"It was very beautiful would definitely go back everything was great "

"Beautiful room and hotel. My only complaint is something may be wrong with their plumbing. There’s a smell from our bathroom that’s not so pleasant. Breakfast was great with a large selection. We would stay again. "

"Clean, roomy and quiet! Excellent services and courteous "

"Pleasant stay. This hotel has one of the best view in Ha Long Bay. We planned to stay 2 nights, but we extended and stayed 6 nights. Very friendly and helpful staffs. They helped us like their own family and friends. Thank you! "

"The staff and wonderful and kind. They ensured we had a room with both balcony and bathtub, a lovely large comfy room. The location is good to the clubs, market and many shops and restaurants. The showers were exceptional with super hot water and great pressure. The breakfast was a great value with many options. The bed was a proper king and the blackout curtains did just thay. The only the only thing i would recommend is to add chairs to the balcony and teach the bartenders how to pour a drink with more than 20 ml of liquor. Recommend. blackput curtains did exactly that. The only"