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"The staff greeted me with genuine warmth and professionalism, making check‑in effortless and welcoming. Every interaction throughout my stay felt thoughtful and attentive, as if the team truly cared about creating a memorable experience. What truly sets this hotel apart is the atmosphere: calm, refined, and welcoming. It strikes the perfect balance between luxury and comfort."

"Good"

"Lovely staff, polite and courteous. Room was clean to a high standard Central and location is right next to the beach "

"Excellent Location"

"It was easy to book transfer from airport since we were getting there late. The hotel is in a small alley, and they guide us in from our taxi. The instruction were very clear. The room was good with a small balcony, letting the light goes in the room. Beer was cold and cheap. The breakfast was in another building very close. You can order eggs or soup. Overall very good for Hanoi. The hotel is not in the old quarters but I found this to be a better place since the alley around are very nice."

"The property is in a perfect location , a short walk to many main attractions of Hanoi. The staff were incredibly friendly and helped me find my way and arrange taxis etc during my stay . Would highly recommend the Royal Palace Hotel to anyone . I felt safe and comfortable "

"The staff is incredible. Great location! Good breakfast buffet. "

"Staff were super nice, addressed any questions or concerns right away. Great pool, they also have a gym that I didn’t get a chance to use. Room was clean, I stayed facing the beach view was phenomenal. Very closed to a lot of restaurants, spa and convenience stores. Def would come back "

"The staff in this hotel are the friendliest staff I have met on my travels. They go above and beyond for everything for us. They were so polite and extremely helpful. The rooms we had were beautiful. The staff were extremely helpful and helped us arrange amazing transportation back to the airport. They arranged the cruise for us to ha long bay and while we were there kept our extra luggage we couldn’t bring with us. I cannot recommend this hotel enough. "