Ngoại thất

Nhận xét về The Boston Hotel

2 out of 5
The Boston Hotel
40 Mt Hood Road, Boston, MA

Nhận xét

7,6

Tốt

Đánh giá 10 - Xuất sắc. 61/157 nhận xét" "
Đánh giá 8 - Tốt. 40/157 nhận xét" "
Đánh giá 6 - Được. 23/157 nhận xét" "
Đánh giá 4 - Kém. 18/157 nhận xét" "
Đánh giá 2 - Tồi. 15/157 nhận xét" "

7,6/10

Sạch sẽ

8,2/10

Nhân viên & dịch vụ

6,8/10

Tiện nghi, dịch vụ

7,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Chau

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Chau

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024

6/10 - Được

Kevin

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was fine. Staff were friendly and rooms were clean. Almost nothing worked - light bulbs missing, TV unfunctional, no batteries in thermostat, heat wouldn't go off. But staff helpfully replaced the missing light bulbs
Lưu trú 3 đêm vào Tháng 5, 2024

4/10 - Kém

Cathy

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The area was great, safe and quiet. The staff were very sweet and helpful. But the hotel itself was not good quality at all. They did not come and clean or bring new towels and we stayed for 3 nights.. in the first room there were no plugs, toilet wasn’t flushing. They moved us to new room, but still low quality. I would never be staying here again, although staff was great.
Lưu trú 4 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Carol

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were very friendly, the parking was easy, the property was clean and well maintained.
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Luis Orlando Hernandez

Đi theo nhóm, Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
El trato del personal fue excelente. La habitacion muy cómoda y limpia.
Lưu trú 4 đêm vào Tháng 4, 2024
Yara trả lời vào 10/05/2024
Hello Luis,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay, particularly appreciating our staff's excellent service and your comfortable, clean room. We hope to welcome you back to The Boston Hotel soon!

6/10 - Được

Kabir

Lưu trú 5 đêm vào Tháng 5, 2024
Yara trả lời vào 10/05/2024
GPTHello Kabir,Thank you for taking the time to leave us a review. We're committed to providing an excellent experience for all our guests, and we would love to hear more about how we could have made your stay better. Please feel free to reach out to us directly with any specific feedback or suggestions.We hope to have the opportunity to welcome you back and deliver a five-star experience.

10/10 - Xuất sắc

Thomas, Sacramento

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quiet, safe, lots around to do, easy access to public transit.
Lưu trú 4 đêm vào Tháng 4, 2024
Yara trả lời vào 06/05/2024
Thank you, Thomas, for the excellent review! We're delighted to hear you enjoyed our convenient location and the tranquility of our hotel. We look forward to welcoming you back to The Boston Hotel soon!

10/10 - Xuất sắc

Jody

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfect place for my family to stay after catching the Red Sox game. Night staff was friendly and check in was easy. A good breakfast was included.
Lưu trú 1 đêm vào Tháng 5, 2024
The Boston Hotel Team trả lời vào 03/05/2024
Thank you so much for the fantastic review! We're delighted to hear that our front desk team provided you with pleasant and competent service during your stay at The Boston Hotel. We aim to make every guest's experience seamless and enjoyable from the moment they walk through our doors. Your kind words are a wonderful endorsement of our efforts. We look forward to welcoming you back soon for another exceptional visit!

8/10 - Tốt

Dale

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 4, 2024
Yara trả lời vào 02/05/2024
Hello Dale,Thank you for your rating. We're glad to see that you had a positive experience at The Boston Hotel. We would appreciate any feedback you have regarding what you enjoyed and areas where we could improve. Your insights help us continually enhance our guest experience. We hope to have the opportunity to host you again and deliver a 5-star experience on your next stay.

10/10 - Xuất sắc

Danielle Naomi

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
All the staff was friendly and accommodating. Very close and convenient to the green line stations markets and eats. Cute white college neighborhood. I didn’t have a vehicle to park but anyone who says they don’t tell you they charge for parking doesn’t read all the details when booking. I will stay here every time I come to town. Well done.
Lưu trú 4 đêm vào Tháng 4, 2024
Yara trả lời vào 29/04/2024
Hello Danielle Naomi,Thank you so much for your glowing review and for choosing The Boston Hotel for your stay! We are thrilled to hear that our staff made you feel welcomed and that our location conveniently enhanced your visit. It’s wonderful to know that you appreciated the charm of the neighborhood and found our communications clear, especially regarding our parking policy.We’re honored that you’ve chosen us as your go-to hotel in the city and we eagerly look forward to your next visit. See you soon for another fantastic experience!

8/10 - Tốt

Klaus Dieter

Thích: Nhân viên & dịch vụ
Lưu trú 7 đêm vào Tháng 4, 2024
Yara trả lời vào 29/04/2024
Hello Klaus Dieter,Thank you for your rating. We're delighted to see that you had a pleasant stay at The Boston Hotel. We would appreciate hearing more about your experience, especially what you enjoyed and any aspects we could enhance to make your next visit a perfect 5-star experience. Your feedback is crucial for our continuous improvement. We look forward to hosting you again soon!

8/10 - Tốt

Mark

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I had trouble with my key card which took a while to get sorted. The room itself was dark even with everything on. However, it was clean and comfortable.
Lưu trú 1 đêm vào Tháng 4, 2024
Yara trả lời vào 29/04/2024
Thank you for sharing your experience, Mark. We apologize for the inconvenience with the key card and the lighting in your room. We're glad to hear that you found your room to be clean and comfortable. We appreciate your feedback as it helps us improve our guest experience. We look forward to welcoming you back to The Boston Hotel for an even more enjoyable stay in the future.

8/10 - Tốt

Luis

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 4, 2024
Yara trả lời vào 29/04/2024
Hello Luis,Thank you for taking the time to leave a rating. We're pleased to see that you had a positive experience at The Boston Hotel! We would love to hear more about what you enjoyed and any suggestions you might have that could make your next stay even better. Your insights are incredibly important to us. We look forward to welcoming you back soon for another delightful visit.

6/10 - Được

Chris, Utopia

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
The hotel is located in a beautiful neighborhood. We chose the property for location near a venue. Check in was easy; coffee and cookies were available in the lobby. Great start! Our room had fan issues, some torn wallpaper & heat in bathroom was on and couldn’t turn off, which kept the room extra warm. Called down a couple of times but repair person never came: After a couple of other issues found, the front desk offered to move us to a new room, just a couple doors down. Perfect move! Same issue with bathroom heat; companion wasn’t sure about tub cleanliness; a dirt pile in the corner by table/chairs; only trash receptacle was in the bathroom. Also, some standing water in front steps made them slippery. But the room was overall comfortable, especially the king bed. Had to deal with a guy roaming around at night, but was easy and based on outside room access. Hotel fit our budget well. Was good for our overnight needs. With a little more attention it could easily get to a 5 rating.
Lưu trú 1 đêm vào Tháng 4, 2024
Yara trả lời vào 22/04/2024
Hello Chris,Thank you for taking the time to share your experience at The Boston Hotel. We're glad to hear that you enjoyed our location and the initial welcome. However, we apologize for the issues you encountered with the room conditions and maintenance response. We take your feedback seriously and will address these concerns to improve our service. We appreciate your suggestions and hope to exceed your expectations in the future, aiming for that 5-star experience.

8/10 - Tốt

Zubeyde

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I like breakfast. Parking fee was 25$ and it was very expensive. Room was ok.
Yara trả lời vào 22/04/2024
Hello Zubeyde,Thank you for your review and for highlighting our breakfast. We're sorry to hear that you found the parking fee to be expensive. We strive to provide excellent service and facilities at competitive prices. Your feedback is invaluable as we continuously work to enhance our guest experience. We hope to welcome you back soon and make your next stay even more satisfying.

6/10 - Được

Julie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property is clean, the rooms are basic rooms, no clock, 2 pillows on a king bed. Very close to the T for transportation in to and out of Boston. Whole Foods is in within walking distance. It’s great for people looking for a place just out of Boston but not too far out of Boston.
Lưu trú 1 đêm vào Tháng 4, 2024
Yara trả lời vào 22/04/2024
Hello Julie,Thank you for sharing your feedback. We're pleased to hear you appreciated our clean property and convenient location near public transportation and local amenities. We apologize if the room amenities did not meet all your expectations. We value your input as it helps us improve and better cater to our guests' needs. We hope to have the opportunity to welcome you back and enhance your experience.

10/10 - Xuất sắc

John

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great staff
Lưu trú 1 đêm vào Tháng 4, 2024
Yara trả lời vào 22/04/2024
Hello John,Thank you so much for your perfect rating and kind words about our staff! We're thrilled to hear that our team made a great impression on you. We strive to provide exceptional service and it's rewarding to know we've succeeded. We look forward to your next visit!

10/10 - Xuất sắc

Cindy

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We couldn't have asked for a better experience. Great breakfast, friendly and prompt customer service, and a fair price for the room. We booked last minute and the hotel had us taken care of! Thank you!
Lưu trú 1 đêm vào Tháng 4, 2024
Yara trả lời vào 22/04/2024
Hello Cindy,Thank you for your glowing review and perfect rating! We're delighted to hear that you had such a positive experience with us, from our breakfast offerings to our customer service. We're glad we could accommodate your last-minute booking smoothly and meet your expectations. We appreciate your kind words and look forward to welcoming you back soon!

4/10 - Kém

Paige

Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I would not book here room was not clean.
Lưu trú 1 đêm vào Tháng 4, 2024
Yara trả lời vào 22/04/2024
Hello Paige,Thank you for your feedback. We sincerely apologize that your room did not meet our usual standards of cleanliness. This is certainly not the experience we want for our guests. We take your comments seriously and will address this immediately to ensure it does not happen again. We hope to have the opportunity to restore your faith in our hotel in the future.

10/10 - Xuất sắc

Robert

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice place to stay in a nice area
Lưu trú 2 đêm vào Tháng 4, 2024
Yara trả lời vào 22/04/2024
Hello Robert,Thank you for your excellent rating and kind comments! We're thrilled to hear you enjoyed both our hotel and its location. It's always our goal to provide a comfortable and enjoyable stay for our guests. We look forward to having you with us again soon!

6/10 - Được

Linda

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
i loved the breakfast in the morning. It was a unexpected pleasure and very good. The food was great.
Lưu trú 1 đêm vào Tháng 4, 2024
Yara trả lời vào 22/04/2024
Hello Linda,Thank you for your feedback and for highlighting our breakfast. We're delighted to hear that you enjoyed our morning offerings! However, we noticed your overall rating suggests there might have been other aspects of your stay that didn't fully meet your expectations. We'd appreciate any further details you could provide so we can address these areas and enhance our service. We hope to have the opportunity to welcome you back for an even more satisfying experience.

2/10 - Tồi

Vladimir

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Disgrace is all I can say. The property is so rundown it’s not possible to cover it all. Dirty floors, disintegrating furniture, the bathroom is smelly with everything falling apart. NO SAFE in the room. Wobbly beds and chairs. The breakfast is a joke and not worth considering the stay. Please do yourself a favor and find some other property around.
Lưu trú 2 đêm vào Tháng 4, 2024
Yara trả lời vào 22/04/2024
Hello Vladimir,We are deeply sorry to hear about your disappointing experience at our hotel. It's clear we did not meet the high standards we strive to uphold. We take your comments very seriously and will immediately address the issues with room cleanliness, furniture condition, and overall upkeep. Additionally, we will review our breakfast offerings based on your feedback. We truly appreciate your honesty, as it helps us to improve. We hope to have an opportunity to regain your trust and demonstrate the quality and service we are known for.

4/10 - Kém

Philip

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ
Rooms and equipment were dated. Lack of towels, no toilet paper. Paint cracked and falling on walls and ceiling’s.
Lưu trú 2 đêm vào Tháng 4, 2024
Yara trả lời vào 22/04/2024
Hello Philip,Thank you for sharing your feedback. We apologize for the issues you encountered regarding the condition of the room and the lack of essential supplies. This is certainly not the standard we strive to maintain. We appreciate you bringing these matters to our attention, and we will take immediate steps to address and rectify them. We hope to have the opportunity to provide you with a much improved experience in the future.

8/10 - Tốt

Teresa

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Older hotel (actually motel), close to train and a couple restaurants. Rooms had a little funky smell and could use a deep cleaning but beds were nice and clean. Breakfast has a nice variety of items and they bake cookies daily! Staff is very friendly and helpful.
Lưu trú 3 đêm vào Tháng 4, 2024
Yara trả lời vào 22/04/2024
Hello Teresa,Thank you for taking the time to share your experience with us. We're glad to hear that you appreciated our convenient location, comfortable beds, and the variety of breakfast options, including our freshly baked cookies. We also appreciate your kind words about our staff.We take note of your comments regarding the room odor and cleanliness and will ensure that a thorough deep cleaning is conducted to address these issues. We're committed to providing a comfortable and enjoyable stay, and your feedback helps us improve.We look forward to welcoming you back and hope to earn that fifth star on your next visit!

4/10 - Kém

Robert

Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very old mattress. $25 charge for parking in the hotel lot not mentioned in the amenities.
Lưu trú 1 đêm vào Tháng 4, 2024
Yara trả lời vào 22/04/2024
Hello Robert,Thank you for sharing your feedback. We apologize for any discomfort caused by the mattress and the unexpected parking charge. We strive for transparency and will ensure that all our amenities and fees are clearly communicated in the future. We appreciate you bringing these issues to our attention as they help us improve our guest experience. We hope to have the opportunity to welcome you back and provide a more satisfying stay.

10/10 - Xuất sắc

James

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good price/conditions/close to the T....and included breakfast. Awesome!
Lưu trú 1 đêm vào Tháng 4, 2024
Yara trả lời vào 22/04/2024
Hello James,Thank you for your excellent review and perfect rating! We're thrilled to hear that you found great value in our pricing, conditions, convenient location close to the T, and included breakfast. We strive to provide an awesome experience for all our guests, and it's wonderful to know we hit the mark with your stay. We look forward to welcoming you back soon!

6/10 - Được

Adam

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Good location and nice staff. The room was overall good, but the outlets weren't all working and USB ports for charging phones weren't working at all, though.
Lưu trú 1 đêm vào Tháng 4, 2024
Yara trả lời vào 22/04/2024
Hello Adam,Thank you for taking the time to review your stay with us. We're glad you enjoyed our location and found our staff nice. However, we apologize for the inconvenience with the non-functioning outlets and USB ports in your room. We take your feedback seriously and will address these issues promptly to ensure they are fixed. We hope to have the opportunity to welcome you back and provide a fully satisfying experience next time.

2/10 - Tồi

Richard

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stayed there last night and it was terrible, first the floor by the window was soft felt like you were going to fall through it. There was hair all over both beds and one bed actually had a blood spot on the sheet. The pillows were dirty you could see dirt on them, in the bathroom the hook on the door was barely hanging was ready to fall off. We went to a show that night and this is what we found at midnight we ended up leaving and driving home, we did not stay the night. Would never go there again would rather spend more money for a better hotel
Yara trả lời vào 22/04/2024
Hello Richard,We are deeply sorry to hear about the distressing experience you encountered during your recent stay. The issues you've described are unacceptable and fall well below the high standards we aim to maintain. We understand your decision to leave, and we apologize for any discomfort and inconvenience this caused.We are taking immediate action to address and rectify the conditions of the room you described, including thorough inspections and enhanced cleaning protocols. We take your feedback seriously as it is crucial for us to ensure a safe and comfortable environment for all our guests.Again, we apologize for this experience, and we would appreciate the opportunity to discuss this further with you. Please contact our guest relations team at your convenience so we can work on making amends and restoring your trust in our hotel.

10/10 - Xuất sắc

Simon

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
That was a great expérience
Lưu trú 2 đêm vào Tháng 3, 2024
Yara trả lời vào 22/04/2024
Hello Simon,Thank you for your wonderful review and perfect rating! We're thrilled to hear that you had a great experience with us. We strive to create memorable stays for our guests, and it's rewarding to know we achieved this during your visit. We look forward to welcoming you back soon for another excellent experience!

10/10 - Xuất sắc

RajeshKumar

Lưu trú 1 đêm vào Tháng 3, 2024
Yara trả lời vào 29/04/2024
Hello Rajesh Kumar,Thank you for the excellent rating! We're delighted that you enjoyed your stay at The Boston Hotel. We would love to hear more about your experience with us. What did you enjoy the most? Your feedback is important to us as we strive to provide the best experience for all our guests. We look forward to welcoming you back on your next visit!

4/10 - Kém

Heather

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
First was given the wrong room. Then when we parked, we got out and noticed a whole pile of screws right behind our tires, so we had driven over them (thankfully no popped tires). Our door had a very thick gap and the wind just howled through it! And no I don’t live in Boston and I’m sure it’s a thing in the city but the parking was a very scary incline, you’ll know what I mean if you book there
Lưu trú 1 đêm vào Tháng 4, 2024
Yara trả lời vào 22/04/2024
Hello Heather,Thank you for bringing these issues to our attention. We sincerely apologize for the mix-up with your room and the concerns you experienced with parking and the condition of your door. The situation with the screws is particularly concerning, and we're grateful that it did not result in any damage to your vehicle. We'll address these matters immediately to ensure they are rectified and do not occur again.We appreciate your feedback as it is crucial for improving our guest experience. We hope to have the opportunity to provide you with a much improved stay in the future, demonstrating the high standards we strive to maintain.

8/10 - Tốt

David

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Yara trả lời vào 22/04/2024
Hello David,Thank you for your positive rating! We're glad to hear that you had a good experience with us. If there's anything specific that you think could help us turn your four-star experience into a five-star one, please don't hesitate to share your suggestions. We're committed to continuous improvement and ensuring our guests have the best possible stay. We look forward to welcoming you back soon!

8/10 - Tốt

Phabiola

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bien
Lưu trú 2 đêm vào Tháng 3, 2024
Yara trả lời vào 03/04/2024
Dear Phabiola,Thank you for your review! We're glad you had a positive experience at The Boston Hotel. We hope to see you again soon for an even more wonderful stay!

6/10 - Được

henry, waldwick

Lưu trú 1 đêm vào Tháng 4, 2024
Yara trả lời vào 29/04/2024
Hello Henry,We noticed your review is a bit brief and we would love to hear more about your experience at The Boston Hotel. Please feel free to share more details about what you enjoyed and any areas where you think we could improve. Your feedback is invaluable to us as it helps us enhance our service. We hope to have the opportunity to welcome you back for a more satisfying experience. Thank you!

10/10 - Xuất sắc

CATALIN

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is close to Washington station of Green line. As well close to Whole Foods store. The breakfast is continental and the coffee is great. The staff is friendly and helpful. The beds are awesome and the rooms are spacious. The only minus I found, is the lack of any kitchen hardware. They have a kitchenette with a Keurig, a microwave, a fridge and an electrical cooktop, but they have no kitchenware, dishes or cooking pan or pot.
Lưu trú 3 đêm vào Tháng 3, 2024
Yara trả lời vào 03/04/2024
Dear Catalin,Thank you for your glowing 5-star review and for highlighting so many aspects of your stay at The Boston Hotel, from our convenient location to our friendly staff and comfortable accommodations. We appreciate your feedback regarding the kitchen amenities and will certainly consider this as we continuously strive to improve our guest experience. We're thrilled you enjoyed your visit and hope to welcome you back soon!

8/10 - Tốt

Manogyan

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Only the bathroom wasn’t great for the price.
Lưu trú 2 đêm vào Tháng 3, 2024
Yara trả lời vào 03/04/2024
Dear Manogyan,Thank you for sharing your feedback and for the 4-star rating. We are glad that your overall experience was positive, but we also take your comment regarding the bathroom seriously. We strive to provide excellent value and comfort, and your input helps us focus on areas of improvement. We hope to have the opportunity to exceed your expectations in all aspects on your next visit.

8/10 - Tốt

Hector

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I have stayed three nights a week for three months but this week there was someone in the room upstairs with a child who wouldn't stop making noise, it was the early morning type 2 in the morning and it continued!!! This is the first time this has happened but the three nights I spent in that room there was a television with a loud volume and some people shouting and running.
Lưu trú 3 đêm vào Tháng 3, 2024
Yara trả lời vào 03/04/2024
Dear Hector,Thank you for your continued loyalty and for taking the time to share your recent experience. We deeply apologize for the disturbance you encountered during your stay. Please know that guest comfort is our top priority, and we are committed to addressing these issues to ensure a peaceful environment for all our guests. Your feedback is invaluable to us, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.

6/10 - Được

Paulson

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ
First impression was not good. The first room that was given to us was dlrty and smells.
Lưu trú 2 đêm vào Tháng 3, 2024
Yara trả lời vào 03/04/2024
Dear Paulson,Thank you for your feedback. We sincerely apologize for the unsatisfactory condition of your initial room. This is certainly not the standard we strive for. We appreciate you bringing this to our attention, and please rest assured we will address this immediately to ensure our rooms meet the high standards our guests expect and deserve. We hope to have another opportunity to provide you with a much better experience in the future.

8/10 - Tốt

Lu

Thích: Nhân viên & dịch vụ
性价比较好的旅店,交通便利,到景点乘地铁很。不错的选择!
Lưu trú 2 đêm vào Tháng 3, 2024
Yara trả lời vào 03/04/2024
Dear Lu,Thank you for the positive 4-star review! We're glad to hear that you found The Boston Hotel to offer great value and convenient access to local attractions via subway. We're delighted you consider us a great choice for your travels. We look forward to your next visit and hope to always meet your expectations.

8/10 - Tốt

YUANBANG

Thích: Sạch sẽ, nhân viên & dịch vụ
朝食は満足しています。 Wi-Fiの電波はイマイチでした。
Lưu trú 1 đêm vào Tháng 3, 2024
Yara trả lời vào 03/04/2024
GPTDear Yuanbang,Thank you for your review and the 4-star rating. We're delighted to hear that you were satisfied with the breakfast at The Boston Hotel. However, we apologize for the issues you encountered with our Wi-Fi service. We're committed to improving connectivity and ensuring a better experience for all our guests. We appreciate your feedback and look forward to welcoming you back soon.

10/10 - Xuất sắc

??

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
quite good
Lưu trú 2 đêm vào Tháng 3, 2024
Yara trả lời vào 03/04/2024
Dear Guest,Thank you for the fantastic 5-star rating! We're delighted to hear that your stay with us was 'quite good.' It's always our goal to provide a comfortable and enjoyable experience for our guests. We look forward to welcoming you back to The Boston Hotel for another great stay.

2/10 - Tồi

Marina

Đi cùng gia đình
I never do reviews but this one is a must. This clearly is a Motel! Run down, walls are extremely thin, could almost hear the conversation clearly, room above very loud, every footstep is heard. When a car starts in front of your door, sounds like it’s in your room. Very cold draft coming from door, floor at entrance and bathroom freezing. Walls are dirty and holes in walls. No coffee maker, cabinet doors falling apart. I was scared to look any closer in fear of what I would find. Don’t like you checking in early at all, not flexible. Been to 2 hotels since, was able to check in early. Will put your bags in the janitor closet though. Definitely would not recommend this place unless you are a bunch of young people who want to party all night and don’t care where you sleep. Only positives, Had a good hair dryer and iron.
Lưu trú 3 đêm vào Tháng 3, 2024
Yara trả lời vào 03/04/2024
Dear Marina,Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your stay did not meet the high standards we set for guest comfort and satisfaction at The Boston Hotel. Your comments regarding the condition of the room and the noise issues are concerning, and we assure you that we will address these matters promptly. Our team is dedicated to ensuring a welcoming and comfortable environment for all our guests, and it seems we fell short during your visit. We appreciate your honest review as it helps us identify areas for improvement. We hope to have another opportunity in the future to provide you with a much better experience.

2/10 - Tồi

LEVENT, Wilmington

Lưu trú 1 đêm vào Tháng 3, 2024
Yara trả lời vào 22/04/2024
Hello Levent,Thank you for your feedback. We are truly sorry to hear that your experience did not meet your expectations. We are committed to providing our guests with the highest quality service and accommodations, and it seems we fell short during your stay. We would appreciate the opportunity to hear more about any specific issues you encountered, as this will help us to make necessary improvements. We hope to have another chance to provide you with a better experience in the future.

10/10 - Xuất sắc

Armando

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was very helpful, friendly and kind
Lưu trú 1 đêm vào Tháng 3, 2024
Yara trả lời vào 24/03/2024
Dear Armando,Thank you so much for your glowing 5-star review! We're absolutely delighted to hear that our staff's helpfulness, friendliness, and kindness made a significant impact on your experience at The Boston Hotel. Our team is dedicated to ensuring that every guest feels warmly welcomed and well taken care of. We're thrilled that this was evident during your stay. We look forward to welcoming you back soon for another enjoyable visit.

4/10 - Kém

Michael

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There was no iron or ironing board in my room.
Lưu trú 1 đêm vào Tháng 3, 2024
Yara trả lời vào 24/03/2024
Dear Michael,We sincerely apologize for the inconvenience you experienced due to the absence of an iron and ironing board in your room. This oversight is certainly not up to our standard of service. We appreciate you bringing this to our attention, and we will ensure that all our rooms are fully equipped with these essential items. Please know that our team is always on hand to promptly address any such issues during your stay. We hope to have another opportunity to host you and provide a much more satisfying experience.

10/10 - Xuất sắc

Susan

Lưu trú 2 đêm vào Tháng 3, 2024
Yara trả lời vào 24/03/2024
Dear Susan,We're overjoyed to receive your 5-star rating! Thank you for staying with us at The Boston Hotel. It's always encouraging to know when we've succeeded in providing our guests with a delightful experience. If there's anything in particular that made your stay special, we'd be thrilled to hear about it. Your feedback is incredibly valuable to us. We look forward to the opportunity to host you again and offer another wonderful experience.

10/10 - Xuất sắc

Meghan

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 3, 2024
Yara trả lời vào 24/03/2024
Dear Meghan,We're thrilled to see your 5-star rating! Thank you for choosing The Boston Hotel for your stay. It's wonderful to know that we were able to provide you with a top-notch experience. If there are any specific aspects of your stay that you particularly enjoyed, we'd love to hear about them. Your feedback helps us continue to deliver exceptional service. We hope to have the pleasure of welcoming you back soon for another outstanding visit.

10/10 - Xuất sắc

Dennis

Great hotel
Lưu trú 1 đêm vào Tháng 3, 2024
Yara trả lời vào 23/03/2024
Dear Dennis,Thank you for awarding us a 5-star rating! We're delighted to know that your stay at The Boston Hotel was to your utmost satisfaction. It's always heartwarming to receive such positive feedback from our guests. If there's anything specific about your stay that stood out or made it exceptional, we'd love to hear from you. We look forward to the opportunity to host you again and continue providing experiences worth five stars.

8/10 - Tốt

Christienne, Thomaston

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Although the property is quite outdated. I actually liked it a lot. It was close to everything I needed. The bed was comfy. I would definitely stay again. In a world where everyone needs the best of all things I find simplicity is best. ❤️
Lưu trú 1 đêm vào Tháng 3, 2024
Yara trả lời vào 19/03/2024
Dear Christienne,Thank you for your kind words and for choosing The Boston Hotel! We're delighted to hear that our central location and comfortable beds contributed to a positive experience for you. We appreciate your appreciation for simplicity and look forward to welcoming you back on your next visit. Your feedback is invaluable as we continuously strive to enhance our guests' experiences.