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Nhận xét về Crowne Plaza Dubai Deira, an IHG Hotel

5 out of 5
Crowne Plaza Dubai Deira, an IHG Hotel
Salahuddin Road, Deira, Dubai

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 379/823 nhận xét" "
Đánh giá 8 - Tốt. 273/823 nhận xét" "
Đánh giá 6 - Được. 87/823 nhận xét" "
Đánh giá 4 - Kém. 41/823 nhận xét" "
Đánh giá 2 - Tồi. 43/823 nhận xét" "

8,8/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

7,8/10

Tiện nghi, dịch vụ

8,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,8/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

martine

Đi theo nhóm
Không thích: Sạch sẽ
Bel hôtel
Lưu trú 7 đêm vào Tháng 3, 2024
Malak trả lời vào 09/03/2024
Dear martine, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated, and this has already been raised to the respective heads of departments to have this rectified. Please rest assured that all the valid points you raised in your review have already been discussed and we are taking the necessary steps to enhance any area of improvement. I hope you still give us a chance to change your negative impression of our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Malak MohranDuty Manager

10/10 - Xuất sắc

Yanina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 2, 2024
salah trả lời vào 06/03/2024
Dear Yanina,Thank you for the excellent rating & feedback about your most recent visit at Crowne Plaza Dubai Deira. We are so glad to see that you enjoyed your stay with us. We look forward to welcoming you back to the hotel in the near future, where we can have the opportunity to showcase our True Hospitality once again. Warm regards, Malak MohranDuty Manager

10/10 - Xuất sắc

SHOEB

Lưu trú 4 đêm vào Tháng 2, 2024
salah trả lời vào 31/03/2024
Dear shoheb,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards,Salaheldin MohamedFront Office Manager

4/10 - Kém

Ubaidullah

Đi cùng bạn đồng hành
Comparing to other crown plaza, it is not a great place to stay.
Lưu trú 2 đêm vào Tháng 2, 2024
salah trả lời vào 26/02/2024
Dear ubaid, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated, and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin Mohamed Guest Relation Manager

4/10 - Kém

Ian

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ
I thought the overall experience was OK. The hotel is beginning to look tired. I sent some clothing off for laundry and when it was eventually delivered, a member of staff asked me to pay for the service in cash. When I explained I didn't have any cash on me, he asked me to check in my wallet. I have been travelling for over 40 years on business and have never been asked to pay cash for this type of service. The worst part of this story is I had to get out the shower to answer the door.
Lưu trú 1 đêm vào Tháng 1, 2024
malak trả lời vào 06/02/2024
Dear Ian, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated, and this has already been raised to the respective heads of departments to have this rectified. Please rest assured that all the valid points you raised in your review have already been discussed and we are taking the necessary steps to enhance any area of improvement. I hope you still give us a chance to change your negative impression of our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Malak MohranDuty Manager

4/10 - Kém

Ian

Lưu trú 6 đêm vào Tháng 1, 2024
salah trả lời vào 31/03/2024
Dear ian,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards,Salaheldin MohamedFront Office Manager

6/10 - Được

Guy

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Deira is awesome!
Overall, I enjoyed my stay and would recommend to others. However, I specifically booked this hotel for the sauna, which was closed for repairs. Staff were pleasant and accommodating.
Lưu trú 2 đêm vào Tháng 1, 2024
salah trả lời vào 18/01/2024
Dear guy, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated, and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin Mohamed Guest Relation Manager

2/10 - Tồi

Azizbek, Rego Park

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel is horrendous and does not deserve a 5-star rating. Our room was on the first floor (110), and apparently, we're quite close to the hotel's club, as we could hear loud music from 10 pm to 3 am every single night. I complained to the manager, and he offered my family to move to another room. However, because my grandma had already settled in and due to a disability, it would have been highly inconvenient for her to change rooms. Moreover, housekeeping there does a poor job, except for Shwe — she was a sweetheart and deserves to work at a much better place. I had to talk to the housekeeping manager on the third day to ensure the cleanliness of the room. The cherry on top is that our safe malfunctioned quite frankly every day since we moved in. Overall, I do not recommend this hotel to anyone. There are definitely better options available in the city. Do not stay here. P.S. WiFi here is crap, too.
Lưu trú 8 đêm vào Tháng 1, 2024
salah trả lời vào 15/01/2024
Dear azizbek, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin Mohamed Guest Relation Manager

6/10 - Được

Reza

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Excellent infrastructure, Below standard rooms
The moment you step into the hotel you love the infrastructure, modern look and service at the reception. The pleasure and expectations of having booked a five star hotel for your family is lost when you step into the room. The room and more specifically the small toilet and bath tub is well below the standard of even a 4 star hotel. The room and amenities are old. Breakfast was more like in a food court. Long delays at egg station, failed coffee machines, soft butter not served in ice and above all difficulty of finding a free table due to very high occupancy. Pool and Gym are OK.
Lưu trú 6 đêm vào Tháng 1, 2024
salah trả lời vào 15/01/2024
Dear reza, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin Mohamed Guest Relation Manager

10/10 - Xuất sắc

Gerhard

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great service and excellent room. Close to airport, but a bit far from attractions in Dubai.
Lưu trú 1 đêm vào Tháng 11, 2023
salah trả lời vào 27/11/2023
Dear gerhard, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

6/10 - Được

Vinita

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Hotel needs some maintenance plus breakfast restaurant is not managed properly. Not enough staff to manage guest.
Lưu trú 5 đêm vào Tháng 11, 2023
SALAH trả lời vào 23/11/2023
Dear VINITA, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin Mohamed Guest Relation Manager

10/10 - Xuất sắc

Irene

Lưu trú 3 đêm vào Tháng 11, 2023
salah trả lời vào 21/11/2023
Dear Guest, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

10/10 - Xuất sắc

Anna-Liisa

Lưu trú 7 đêm vào Tháng 10, 2023
salah trả lời vào 15/11/2023
Dear anna, Thank you so much for taking the time to review us . We are delighted to know that you enjoyed the experience in the hotel. We will also convey your constructive feedback to the management, and we hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

4/10 - Kém

Megan

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
salah trả lời vào 08/11/2023
Dear megan, Thank you so much for taking the time to review us on . We are delighted to know that you enjoyed the experience in the hotel. We will also convey your constructive feedback to the management, and we hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

6/10 - Được

Pei

Lưu trú 2 đêm vào Tháng 10, 2023
salah trả lời vào 30/10/2023
Dear pei, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin Mohamed Guest Relation Manager

6/10 - Được

Erwin

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Die Zimmer sind groß und sauber. Reparatur im Bad, fehlende Toilettenspülarmatur dauerte 2 Tage. Die Mitarbeiter freundlich, zuvorkommend. Bis auf der Ankunftstag 23 Uhr an der Rezeption, unfreundlich, kein Bock
salah trả lời vào 24/10/2023
Dear Erwin, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin Mohamed Guest Relation Manager

10/10 - Xuất sắc

Karisma

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff are very helpful , early check in was allowed.
Lưu trú 2 đêm vào Tháng 10, 2023
salah trả lời vào 22/10/2023
Dear Karisma, Thank you so much for taking the time to review us . We are delighted to know that you enjoyed the experience in the hotel. We will also convey your constructive feedback to the management, and we hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

4/10 - Kém

JAHANBAKHSH

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very dirty place.
Lưu trú 1 đêm vào Tháng 10, 2023
SALAH trả lời vào 10/10/2023
Dear JAHANBAKHSH, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin MohamedGuest Relation Manager

2/10 - Tồi

Maria Rowena

Đi cùng gia đình, Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
very noise staff are not friendly and air-condition don't work
Lưu trú 2 đêm vào Tháng 9, 2023
salah trả lời vào 03/10/2023
Dear Maria, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin Mohamed Guest Relation Manager

10/10 - Xuất sắc

Maureen Lou

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 9, 2023
salah trả lời vào 03/10/2023
Dear Maureen , Thank you so much for taking the time to review us . We are delighted to know that you enjoyed the experience in the hotel. We will also convey your constructive feedback to the management, and we hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

8/10 - Tốt

Yannick

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easily accessible
Lưu trú 9 đêm vào Tháng 9, 2023
salah trả lời vào 03/10/2023
Dear Yannick, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We will also convey your constructive feedback to the management, and we hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

6/10 - Được

Jana

Đi cùng gia đình
Thích: Tiện nghi phòng
Không thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 5 đêm vào Tháng 8, 2023
salah trả lời vào 04/09/2023
Dear jana, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin Mohamed Guest Relation ManagerDear Alsk, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin Mohamed Guest Relation Manager

10/10 - Xuất sắc

puneet

Lưu trú 1 đêm vào Tháng 8, 2023
SALAH trả lời vào 30/08/2023
Dear Puneet, Thank you so much for taking the time to review us . We are delighted to know that you enjoyed the experience in the hotel. We will also convey your constructive feedback to the management, and we hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

2/10 - Tồi

puja

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
House keeping service was bad Attending guest by reception was not good
Lưu trú 4 đêm vào Tháng 8, 2023
salah trả lời vào 10/08/2023
Dear Puja, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin Mohamed Guest Relation Manager

2/10 - Tồi

Bader

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Will never stay there again!
Lưu trú 3 đêm vào Tháng 7, 2023
salah trả lời vào 08/08/2023
Dear bader, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin Mohamed Guest Relation Manager

10/10 - Xuất sắc

Hamza

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great hotel
I had a great time at the Crown Plaza Deira. The hotel is not far away from the airport. There are many restaurants and shopping places around. The metro station (green line) is less than 10 minutes walk (salaheddine station)
Lưu trú 3 đêm vào Tháng 7, 2023
salah trả lời vào 08/08/2023
Dear Hamza, Thank you so much for taking the time to review us . We are delighted to know that you enjoyed the experience in the hotel. We will also convey your constructive feedback to the management, and we hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

10/10 - Xuất sắc

Haji

Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Wonder full hotel. Good location.best breakfast.
Lưu trú 3 đêm vào Tháng 7, 2023
salah trả lời vào 08/08/2023
Dear Haji, Thank you so much for taking the time to review us . We are delighted to know that you enjoyed the experience in the hotel. We will also convey your constructive feedback to the management, and we hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

10/10 - Xuất sắc

Ajibola

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 6, 2023
salah trả lời vào 25/07/2023
Dear Ajibola, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

10/10 - Xuất sắc

Marc Christopher

Lưu trú 4 đêm vào Tháng 6, 2023
salah trả lời vào 25/07/2023
Dear Marc, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

10/10 - Xuất sắc

Jilanie

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quick service & nice hotel
Lưu trú 6 đêm vào Tháng 6, 2023
salah trả lời vào 26/06/2023
Dear Jilanie, Thank you so much for taking the time to review us . We are delighted to know that you enjoyed the experience in the hotel. We will also convey your constructive feedback to the management, and we hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

10/10 - Xuất sắc

Jhoy

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 6, 2023
salah trả lời vào 17/06/2023
Dear Jhoy,Thank you for the excellent rating & feedback about your most recent visit at Crowne Plaza Dubai Deira. We are so glad to see that you enjoyed your stay with us. We look forward to welcoming you back to the hotel in the near future, where we can have the opportunity to showcase our True Hospitality once again. Warm regards, Salaheldin MohamedGuest Relation Manager

10/10 - Xuất sắc

Bode

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is strategically located. The warm reception by the staff is encouraging. The dining area is superb.
Lưu trú 6 đêm vào Tháng 6, 2023
salah trả lời vào 14/06/2023
Dear Bode,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards,Salaheldin MohamedGuest Relation Manager

10/10 - Xuất sắc

VIPUL

Lưu trú 7 đêm vào Tháng 6, 2023
salah trả lời vào 13/06/2023
Dear Vipul,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards,Salaheldin MohamedGuest Relation Manager

2/10 - Tồi

Tariq

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The AC was not working in our room. Complained with front desk and they reluctantly changed the room after several reminders. AC the as not good in the new room as well. We eventually checkout early.
Lưu trú 1 đêm vào Tháng 6, 2023
salah trả lời vào 06/06/2023
Dear Tariq, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin Mohamed Guest Relation Manager

8/10 - Tốt

Mamdouh

Lưu trú 3 đêm vào Tháng 5, 2023
salah trả lời vào 17/06/2023
Dear Mamdouh,Thank you for the excellent rating & feedback about your most recent visit at Crowne Plaza Dubai Deira. We are so glad to see that you enjoyed your stay with us. We look forward to welcoming you back to the hotel in the near future, where we can have the opportunity to showcase our True Hospitality once again. Warm regards, Salaheldin MohamedGuest Relation Manager

10/10 - Xuất sắc

Semhar

Lưu trú 8 đêm vào Tháng 5, 2023
salah trả lời vào 29/05/2023
Dear HILAL SALIM ALI, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We will also convey your constructive feedback to the management, and we hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

10/10 - Xuất sắc

Komal Shakeel

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved my stay at the Crowne Plaza, the staff was super friendly and helpful. Will definitely recommend to everyone as the location was great too, very close to the Metro… finding a taxi was challenging but the staff can help with that too.
Lưu trú 4 đêm vào Tháng 5, 2023
salah trả lời vào 21/05/2023
Dear Komal,Thank you for the excellent rating & feedback about your most recent visit at Crowne Plaza Dubai Deira. We are so glad to see that you enjoyed your stay with us. We look forward to welcoming you back to the hotel in the near future, where we can have the opportunity to showcase our True Hospitality once again. Warm regards, Salaheldin MohamedGuest Relation Manager

8/10 - Tốt

Faraz

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Yes and No
Checking in was shambolic. Breakfast needs to be severely updated. It was neither here nor there. Coffee was good. Room was very nice and well maintained by the housekeeping staff on a daily basis.
Lưu trú 5 đêm vào Tháng 5, 2023
salah trả lời vào 18/05/2023
Dear Faraz, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We will also convey your constructive feedback to the management, and we hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

8/10 - Tốt

Erica

Lưu trú 1 đêm vào Tháng 5, 2023
salah trả lời vào 19/05/2023
Dear Erica,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel.We hope you will give us a chance to serve you again.Warm Regards,Salaheldin MohamedGuest Relation Manager

10/10 - Xuất sắc

Mohammed

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Liked the breakfast area, swimming pool and the cleanliness. What i didn't like was not having entertainment channels on tv, only couple of english speaking news channels, rest were in arabic. Secondly the fridge was not cooling enough, the chocolates we put in were melting Hotel itself was brilliant but the location was not good, about 100 meters past the hotel there were working prostitutes harassing passers by.
Lưu trú 6 đêm vào Tháng 5, 2023
salah trả lời vào 15/05/2023
Dear Mohamed, Thank you so much for taking the time to review us . We are delighted to know that you enjoyed the experience in the hotel. We will also convey your constructive feedback to the management, and we hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Guest Relation Manager

6/10 - Được

Rabha

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Les chambres sont trop petites pour 4 personnes c’est deux lit une places et demi pas deux places et la propreté des chambres c’est pas top malgré que le service passe tous les jours si non les personnel sont à l’écoute et serviable .
Lưu trú 8 đêm vào Tháng 4, 2023
Joseph Feghali trả lời vào 08/05/2023
Dear Guest, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin MohamedGuest Relation Manager

4/10 - Kém

Edward Abraham

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2023
Joseph Feghali trả lời vào 09/05/2023
Dear Edward,Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin MohamedGuest Relation Manager

2/10 - Tồi

BEFEKADU

Lưu trú 1 đêm vào Tháng 5, 2023
Joseph Feghali trả lời vào 07/05/2023
Dear Guest, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin MohamedGuest Relation Manager

10/10 - Xuất sắc

Rezaul

Lưu trú 1 đêm vào Tháng 4, 2023
Joseph Feghali trả lời vào 22/04/2023
Dear Rezaul,Thank you for the excellent rating about your most recent visit at Crowne Plaza Dubai Deira. We are so glad to see that you enjoyed your stay with us. We look forward to welcoming you back to the hotel in the near future, where we can have the opportunity to showcase our True Hospitality once again. Warm regards, Joseph FeghaliFront Office Manager

2/10 - Tồi

FRANCISCO JAVIER

Lưu trú 2 đêm vào Tháng 4, 2023
Joseph Feghali trả lời vào 17/04/2023
Dear FRANCISCO JAVIER, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Joseph FeghaliFront Office Manager

8/10 - Tốt

LUE, Clovis

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good location and quiet.
Lưu trú 4 đêm vào Tháng 3, 2023
Joseph Feghali trả lời vào 07/04/2023
Dear LUE,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards,Joseph FeghaliFront Office Manager

8/10 - Tốt

Jorge

Lưu trú 9 đêm vào Tháng 3, 2023
Joseph Feghali trả lời vào 29/03/2023
Dear Jorge ,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards,Joseph FeghaliFront Office Manager

10/10 - Xuất sắc

Sivanusha

Lưu trú 3 đêm vào Tháng 3, 2023
Joseph Feghali trả lời vào 27/03/2023
Dear Sivanusha,Thank you for the excellent rating about your most recent visit at Crowne Plaza Dubai Deira. We are so glad to see that you enjoyed your stay with us. We look forward to welcoming you back to the hotel in the near future, where we can have the opportunity to showcase our True Hospitality once again. Warm regards, Joseph FeghaliFront Office Manager

10/10 - Xuất sắc

andrea

Lưu trú 1 đêm vào Tháng 3, 2023
Joseph Feghali trả lời vào 24/03/2023
Dear Guest,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards,Joseph FeghaliFront Office Manager

2/10 - Tồi

Malcolm

Did not like the area the property is located in.
Lưu trú 7 đêm vào Tháng 2, 2023
Joseph Feghali trả lời vào 13/03/2023
Dear Malcolm, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and please write to us directly so we can investigate and get back to you with our result.I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Joseph FeghaliFront Office Manager