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"The facility was not up to the mark because of ongoing geopolitical issues in UAE so they were understaffed and most of the restaurants in the hotels amenities were not available so that’s the reason Taj has got four stars"

"Beautiful hotel with hotel rooms "

"Breafast is good. Dinner is good."

"Our stay at JA Ocean View Hotel was absolutely fantastic. We travelled as a family of four—2 adults and 2 small children—and from the moment we arrived, the service was exceptional. Every member of staff was warm, professional, and always ready to help with a smile, making us feel genuinely welcomed and valued throughout our stay. Although we experienced a very minor issue with our original room, the hotel handled it brilliantly and upgraded us to an amazing suite. This was such a thoughtful gesture and truly exceeded our expectations. The suite was spacious, beautifully presented, spotless, and offered breathtaking ocean views. It was the perfect place for our family to relax and enjoy our stay in comfort. A special mention must go to Aseef from the restaurant staff, who went above and beyond to cater to our every request. His attentiveness, kindness, and dedication to ensuring our family had the best experience made a real difference to our stay. He is a true asset to the hotel. The same goes for all other members of staff we interacted with. Especially James, Hutu, Renuka and Thea. We couldn’t have asked for a better experience and would highly recommend JA Ocean View Hotel to anyone looking for outstanding hospitality, luxury, and exceptional family-friendly service."

".I wanted to share feedback regarding my recent stay at your property from April 9th to 16th. I have stayed in the UAE multiple times, and interestingly, during this trip I stayed at Hyatt properties in different locations—including Dallas and Oman—and was assigned Room 616 each time. My stay at your Grand Hyatt property was overall excellent, and I truly appreciated the service and experience provided. However, I would like to raise a concern regarding a billing matter. I was charged AED 700 for a couple of laundry shirts, which I found to be quite high. Given the broader challenges affecting the region, I had hoped for a more considerate approach. Additionally, at the time of checkout, I specifically asked the front desk if there were any outstanding charges on my account and was informed that there were none. It was therefore surprising to see that three days later, my deposit was released with a deduction for the laundry charges. I would appreciate clarification on: Why this charge was not communicated at the time of checkout Whether there is any flexibility regarding this charge I want to reiterate that my stay was otherwise very pleasant, and this feedback is shared in the spirit of transparency and improvement. I look forward to your response."

"We had a great stay with great service! It started with Hashen who delivered our bags. He was so friendly and helpful. He knew our name each time he saw us. Loreen was so kind and helpful during check-in. Our stay was relaxing and the daily breakfast was great. Our stay also included a lovely floating breakfast. Everything was wonderful during our weekend. "

"Amazing everything first class start to finish "

"Everything is best"

"Close proximity of all amenities and has taxi to move around "