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Nhận xét về Mövenpick Hotel & Apartments Bur Dubai

5 out of 5
Mövenpick Hotel & Apartments Bur Dubai
19th Street, Oud Metha Area, Dubai

Nhận xét

8,6

Xuất sắc

Đánh giá 10 - Xuất sắc. 465/919 nhận xét" "
Đánh giá 8 - Tốt. 286/919 nhận xét" "
Đánh giá 6 - Được. 104/919 nhận xét" "
Đánh giá 4 - Kém. 38/919 nhận xét" "
Đánh giá 2 - Tồi. 26/919 nhận xét" "

9,0/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

8,0/10

Tiện nghi, dịch vụ

8,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,2/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Farrukh

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wonderful stay at this hotel. The staff were friendly from the kind staff at valet to the front desk to all the cleaning staff - everyone was extremely friendly and keen to help. The location is convenient with close access to Dubai mall and most of the tourist attractions in DXB. There are also a great selection of restaurants in the area. Shoutout to Hamza and Reza from Pakistan at the valet who went the extra mile to make my stay pleasant
Lưu trú 6 đêm vào Tháng 4, 2024
Damir Kartal, General Manager trả lời vào 13/05/2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent trip to DubaiIt gives us greater pleasure to receive the perfect rating for your stay with us and to see that your overall experience of the hotel was flawlessly pleasant. Thank you for taking the time to review us and share your feedback with us. We would be delighted to have the opportunity of serving you again, should your travel plans bring you this way in the near futureSincerely,

6/10 - Được

Sanjay

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 7 đêm vào Tháng 4, 2024
Damir Kartal, General Manager trả lời vào 29/04/2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent trip to DubaiIt gives us greater pleasure to receive the perfect rating for your stay with us and to see that your overall experience of the hotel was pleasant. Thank you for taking the time to review us and share your feedback with us. We would be delighted to have the opportunity of serving you again, should your travel plans bring you this way in the near futureSincerely,

10/10 - Xuất sắc

yousry, yellowknife

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent service and quick response, professional staff and reasonably priced
Lưu trú 2 đêm vào Tháng 4, 2024
Damir Kartal, General Manager trả lời vào 19/04/2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai It is wonderful to see your pleasant feedback on the hotel. We were delighted to learn that your overall experience of the hotel was up to your greatest satisfaction. Your perfect review is indeed greatly appreciated. Thank you once again for staying with us and we do hope that you would consider staying with us again should your travel plans bring you this way in the near future.Sincerely,

10/10 - Xuất sắc

rachna

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Damir Kartal, General Manager trả lời vào 13/05/2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent trip to DubaiIt gives us greater pleasure to receive the perfect rating for your stay with us and to see that your overall experience of the hotel was flawlessly pleasant. Thank you for taking the time to review us and share your feedback with us. We would be delighted to have the opportunity of serving you again, should your travel plans bring you this way in the near futureSincerely,

6/10 - Được

Anwar

Đi cùng gia đình
Ik vond het geen 5 sterren waard.
Lưu trú 5 đêm vào Tháng 4, 2024
Damir Kartal, General Manager trả lời vào 19/04/2024
Dear Guest,Thank you for choosing us for your recent stay and sharing your experience with the hotel We are truly sorry for the discomfort caused during your stay. Nevertheless, thank you for having taken the time to let us know your feedback.We hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

6/10 - Được

Denitsa

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 5 đêm vào Tháng 3, 2024
Damir Kartal, General Manager trả lời vào 19/04/2024
Dear Guest,Thank you for choosing us for your recent stay and sharing your experience with the hotel We are truly sorry for the discomfort caused during your stay. Nevertheless, thank you for having taken the time to let us know your feedback.We hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

10/10 - Xuất sắc

Mazin

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wie waren zufrieden
Lưu trú 5 đêm vào Tháng 4, 2024
Damir Kartal, General Manager trả lời vào 19/04/2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai It is wonderful to see your pleasant feedback on the hotel. We were delighted to learn that your overall experience of the hotel was up to your greatest satisfaction. Your perfect review is indeed greatly appreciated. Thank you once again for staying with us and we do hope that you would consider staying with us again should your travel plans bring you this way in the near future.Sincerely,

10/10 - Xuất sắc

Laila

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Friendly staff
Lưu trú 6 đêm vào Tháng 3, 2024
Damir Kartal, General Manager trả lời vào 19/04/2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai It is wonderful to see your pleasant feedback on the hotel. We were delighted to learn that your overall experience of the hotel was up to your greatest satisfaction. Your perfect review is indeed greatly appreciated. Thank you once again for staying with us and we do hope that you would consider staying with us again should your travel plans bring you this way in the near future.Sincerely,

10/10 - Xuất sắc

Saidulkhare

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location, cleanliness and service were top notch! Will visit again
Lưu trú 6 đêm vào Tháng 3, 2024
Damir Kartal, General Manager trả lời vào 19/04/2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai It is wonderful to see your pleasant feedback on the hotel. We were delighted to learn that your overall experience of the hotel was up to your greatest satisfaction. Your perfect review is indeed greatly appreciated. Thank you once again for staying with us and we do hope that you would consider staying with us again should your travel plans bring you this way in the near future.Sincerely,

10/10 - Xuất sắc

Silvia, Suisun City

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The moment the taxi driver dropped me off I was treated by the most graceful kindest valet staff and then they took my luggage to the front desk. The front dest personnel including the manager are absolutely amazing professional kind and upgraded my stay as I have a 6Million views account on Google Maps where I review hotels and restaurants. I am extremely grateful for the BEST northern Indian food in the world … you have a collection of wonderful restaurants… I am craving it right now while back in Los Angeles California USA . Thank you for being wonderful and I highly recommend you to my friends and family… pure love
Lưu trú 3 đêm vào Tháng 3, 2024
Damir Kartal, General Manager trả lời vào 19/04/2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai It is wonderful to see your pleasant feedback on the hotel. We were delighted to learn that your overall experience of the hotel was up to your greatest satisfaction. Your perfect review is indeed greatly appreciated. Thank you once again for staying with us and we do hope that you would consider staying with us again should your travel plans bring you this way in the near future.Sincerely,

10/10 - Xuất sắc

Mix-VIDEO

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 2, 2024
Damir Kartal, General Manager trả lời vào 19/04/2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent trip to DubaiIt gives us greater pleasure to receive the perfect rating for your stay with us and to see that your overall experience of the hotel was flawlessly pleasant. Thank you for taking the time to review us and share your feedback with us. We would be delighted to have the opportunity of serving you again, should your travel plans bring you this way in the near futureSincerely,

2/10 - Tồi

Mahbob

Lưu trú 4 đêm vào Tháng 1, 2024
Damir Kartal, General Manager trả lời vào 19/04/2024
Dear Guest,Thank you for choosing us for your recent stay and sharing your experience with the hotel We are truly sorry for the discomfort caused during your stay. Nevertheless, thank you for having taken the time to let us know your feedback.We hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

4/10 - Kém

Harpreet

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
I recently had the opportunity to stay at the Movenpick Hotel in Dubai, and my experience was a mix of highs and lows.On the positive side, the hotel's location is exceptional. Situated in a central area, it offers easy access to various shops and is conveniently close to the airport. This aspect makes it a convenient choice for travelers looking to explore the city or those in transit. However, my enthusiasm was dampened by the customer service, particularly at the reception. The staff, led by Mr. Omar, left much to be desired in terms of hospitality. I encountered a particularly unpleasant experience during my stay when I sought assistance for a 5-day extension. Mr. Omar not only proved unhelpful but also charged me three times the regular price for the extension. This unexpected and exorbitant cost was a significant disappointment, and it left me questioning the integrity of the hotel's pricing policies. I would caution future guests that Movenpick Hotel might be best suited for shorter stays, perhaps one or two nights. The longer duration of my stay revealed shortcomings in service and pricing that may not be apparent during a brief visit. Moreover, the claim of the hotel being peaceful is questionable. The presence of a DJ in the evenings creates a lively atmosphere, but it might not be ideal for guests seeking a tranquil and quiet environment. The noise levels can be a hindrance to those looking for a peaceful retreat after a day of exploration.
Lưu trú 4 đêm vào Tháng 1, 2024
Damir Kartal, General Manager trả lời vào 12/02/2024
Dear Harpreet,Thank you for taking the time to share your experience. We appreciate your feedback and would like to apologize for any inconveniences you may have encountered during your stay.We are pleased to hear that you found our hotel's location exceptional, with its convenient access to various shops and proximity to the airport. We understand the importance of a central location for travelers looking to explore the city or those in transit.However, we are sorry to learn about the shortcomings you experienced with our customer service, particularly at the reception. We take your comments seriously and will address them with our team, including Mr. Omar, to ensure that our guests receive the warm hospitality they deserve.We also acknowledge your feedback regarding the presence of a DJ in the evenings. While we strive to create a lively and enjoyable atmosphere for our guests, we understand that some may prefer a more tranquil and quiet environment. We will take your comments into consideration as we continue to enhance our guest experience.Thank you once again for sharing your review. We value your feedback and will use it to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.Warm regards,

8/10 - Tốt

param jeet Singh

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 8 đêm vào Tháng 1, 2024
Damir Kartal, General Manager trả lời vào 29/01/2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent trip to DubaiIt gives us greater pleasure to receive the perfect rating for your stay with us and to see that your overall experience of the hotel was pleasant. Thank you for taking the time to review us and share your feedback with us. We would be delighted to have the opportunity of serving you again, should your travel plans bring you this way in the near futureSincerely,

10/10 - Xuất sắc

Muhammed

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice hotel with good buffet restaurant. Nice, bright and clean rooms. It was bit noisy from the live music going on on ground floor. Also, I was very disappointed when I went with my 5 y o son to the children's room (forgot the name) and most of the toys there standing on the shelf very severely damaged. I didn't expect that.
Lưu trú 1 đêm vào Tháng 1, 2024
Damir Kartal, General Manager trả lời vào 23/01/2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai We were delighted to learn that you had a pleasant stay with us and enjoyed the facilities of the hotel. Your positive feedback is indeed greatly appreciated. At the same time, we have duly noted the point that you highlighted was not much of your satisfaction about the broken toys at the kids' playground. Nevertheless, thank you for having taken the time to review usWe only hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

8/10 - Tốt

Mohammad, Saihat

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 1, 2024
Damir Kartal, General Manager trả lời vào 23/01/2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent trip to DubaiIt gives us greater pleasure to receive the perfect rating for your stay with us and to see that your overall experience of the hotel was flawlessly pleasant. Thank you for taking the time to review us and share your feedback with us. We would be delighted to have the opportunity of serving you again, should your travel plans bring you this way in the near futureSincerely,

10/10 - Xuất sắc

Chandru

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property is at a great location, good service and great breakfast. Friendly staff, will be staying there next time I am in Dubai without a doubt.
Lưu trú 6 đêm vào Tháng 1, 2024
Damir Kartal, General Manager trả lời vào 23/01/2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai It is wonderful to see your pleasant feedback on the hotel. We were delighted to learn that your overall experience of the hotel was up to your greatest satisfaction. Your perfect review is indeed greatly appreciated. Thank you once again for staying with us and we do hope that you would consider staying with us again should your travel plans bring you this way in the near future.Sincerely,

8/10 - Tốt

Aegis

Lưu trú 1 đêm vào Tháng 1, 2024
Damir Kartal, General Manager trả lời vào 23/01/2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent trip to DubaiIt gives us greater pleasure to receive the perfect rating for your stay with us and to see that your overall experience of the hotel was flawlessly pleasant. Thank you for taking the time to review us and share your feedback with us. We would be delighted to have the opportunity of serving you again, should your travel plans bring you this way in the near futureSincerely,

6/10 - Được

Mohamed

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi phòng
Single bed, not comfortable, not recommended.
The room had two single beds while i made sure to point out that we are 2 adults and 2 children! Other than that, the staff was very friendly and professional. And the room service was good.
Lưu trú 6 đêm vào Tháng 12, 2023
Damir KARTAL, General Manager trả lời vào 12/01/2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai We were delighted to learn that you had a pleasant stay with us and enjoyed the facilities of the hotel. Your positive feedback is indeed greatly appreciated. At the same time, we have duly noted the point that you highlighted was not much of your satisfaction about the bed. Nevertheless, thank you for having taken the time to review usWe only hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

4/10 - Kém

Majd, Denver

Lưu trú 5 đêm vào Tháng 12, 2023
Damir Kartal, General Manager trả lời vào 03/01/2024
Dear Guest,Thank you for choosing us for your recent stay and sharing your experience with the hotel We are truly sorry for the discomfort caused during your stay. Nevertheless, thank you for having taken the time to let us know your feedback.We hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

8/10 - Tốt

Jun Cheng

Lưu trú 3 đêm vào Tháng 12, 2023
Damir Kartal, General Manager trả lời vào 12/01/2024
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai We were delighted to learn that you had a pleasant stay with us and enjoyed the facilities of the hotel. Your positive feedback is indeed greatly appreciated. At the same time, we have duly noted the point that you highlighted was not much of your satisfaction about the bed. Nevertheless, thank you for having taken the time to review usWe only hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

10/10 - Xuất sắc

John

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
3 day business stay
All staff extremely welcoming and helpful
Lưu trú 2 đêm vào Tháng 12, 2023
Damir Kartal, General Manager trả lời vào 15/12/2023
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai It is wonderful to see your pleasant feedback on the hotel. We were delighted to learn that your overall experience of the hotel was up to your greatest satisfaction. Your perfect review is indeed greatly appreciated. Thank you once again for staying with us and we do hope that you would consider staying with us again should your travel plans bring you this way in the near future.Sincerely,

10/10 - Xuất sắc

SIMONE

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
tutto bene
Hotel in ottimi condizioni generali, completo di ogni comfort. camera spaziosa e pulita. palestra ok. colazione bene. Posizionato per me in una zona strategica per raggiungere facilmente il world trade center.
Lưu trú 6 đêm vào Tháng 12, 2023
Damir Kartal, General Manager trả lời vào 15/12/2023
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai It is wonderful to see your pleasant feedback on the hotel. We were delighted to learn that your overall experience of the hotel was up to your greatest satisfaction. Your perfect review is indeed greatly appreciated. Thank you once again for staying with us and we do hope that you would consider staying with us again should your travel plans bring you this way in the near future.Sincerely,

4/10 - Kém

Emmanuel

Khách đi công tác
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
No smoking room as requested. I will not come back
Lưu trú 2 đêm vào Tháng 11, 2023
Damir Kartal, General Manager trả lời vào 27/11/2023
Dear Emmanuel,Thank you for taking the time to provide your feedback. We are sorry that your non-smoking room request could not be accommodated. At Mövenpick, we strive to ensure our guests have a comfortable and enjoyable stay by providing quality accommodation and services. We are constantly looking for ways to improve our services and your feedback has helped us identify areas that can be improved upon. Once again, thank you for your valuable input.Sincerely,

10/10 - Xuất sắc

Syed

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 11, 2023
Damir Kartal, General Manager trả lời vào 21/11/2023
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent trip to DubaiIt gives us greater pleasure to receive the perfect rating for your stay with us and to see that your overall experience of the hotel was flawlessly pleasant. Thank you for taking the time to review us and share your feedback with us. We would be delighted to have the opportunity of serving you again, should your travel plans bring you this way in the near futureSincerely,

8/10 - Tốt

Mohammad, Saihat

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Highly recommended
Lưu trú 4 đêm vào Tháng 11, 2023
Damir Kartal, General Manager trả lời vào 10/11/2023
Dear Mohammad, Thank you for taking the time to review our Mövenpick Hotel & Apartments Bur Dubai. We are thrilled to hear you recommend us. We strive to make sure each stay is comfortable and enjoyable and we are glad we achieved that for you. We hope to welcome you back in the future and offer you an even better experience next time.

4/10 - Kém

Imran

Khách đi công tác
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wasn’t what you would expect from a 5 star hotel.
Lưu trú 7 đêm vào Tháng 10, 2023
Damir Kartal, General Manager trả lời vào 23/10/2023
Dear Guest,Thank you for choosing us for your recent stay and sharing your experience with the hotel We are truly sorry for the discomfort caused during your stay. Nevertheless, thank you for having taken the time to let us know your feedback.We hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

2/10 - Tồi

Anaam Abdulla AbdulRahim

Lưu trú 1 đêm vào Tháng 10, 2023
Damir Kartal, General Manager trả lời vào 23/10/2023
Dear Guest,Thank you for choosing us for your recent stay and sharing your experience with the hotel We are truly sorry for the discomfort caused during your stay. Nevertheless, thank you for having taken the time to let us know your feedback.We hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

8/10 - Tốt

Angelor

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is a very good place to stay, all staff are very professional at all level, customer oriented specially the cleaning team, the luggage staff as well as the front desk staff. I enjoyed my stay there.
Lưu trú 6 đêm vào Tháng 9, 2023
Damir Kartal, General Manager trả lời vào 06/10/2023
We very much appreciate your comments regarding your stay at the Mövenpick Hotel & Apartments Bur Dubai. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 - Được

Khách đã xác thực

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Need improvement to meet 5 star rating
Room was stinking, could be due to carpet / lack of fresh air
Lưu trú 1 đêm vào Tháng 8, 2023
Damir Kartal, General Manager trả lời vào 04/09/2023
Dear Guest,Thank you for choosing us for your recent stay and sharing your experience with the hotel We are truly sorry for the discomfort caused during your stay. Nevertheless, thank you for having taken the time to let us know your feedback.We hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

2/10 - Tồi

Mohaned

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room bath towels were dirty. Room was dirty. Elevatros were dirty. Smily lobby and hallways
Lưu trú 4 đêm vào Tháng 6, 2023
Damir Kartal, General Manager trả lời vào 03/07/2023
Dear Guest,Thank you for choosing us for your recent stay and sharing your experience with the hotel We are truly sorry for the discomfort caused during your stay. Nevertheless, thank you for having taken the time to let us know your feedback.We hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

10/10 - Xuất sắc

hardik

Lưu trú 2 đêm vào Tháng 6, 2023
Damir Kartal, General Manager trả lời vào 03/07/2023
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai It is wonderful to see your pleasant feedback on the hotel. We were delighted to learn that your overall experience of the hotel was up to your greatest satisfaction. Your perfect review is indeed greatly appreciated. Thank you once again for staying with us and we do hope that you would consider staying with us again should your travel plans bring you this way in the near future.Sincerely,

2/10 - Tồi

Danilo

Khách đi công tác
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I couldn’t sleep because the music from the night bar was very loud and even when I changed the room I couldn’t sleep. 4 unbelievable nights. I extended the room for 2 nights and the receptionist didn’t give me the receipt, during the checkout they ask me to pay again and they act in very bad moods. Who knows if they’ll refund me or I just paid two time the same night… Anyway never again in this worst hotel
Lưu trú 5 đêm vào Tháng 6, 2023
Damir Kartal, General Manager trả lời vào 21/06/2023
Dear Guest,Thank you for choosing us for your recent stay and sharing your experience with the hotel We are truly sorry for the discomfort caused during your stay due to the noise pollution. Nevertheless, thank you for having taken the time to let us know your feedback.We hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

4/10 - Kém

samuel

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Property was in a good location to explore old town Dubai. Service of the hotel was very disappointing. I would not stay here again.
Lưu trú 3 đêm vào Tháng 5, 2023
Damir Kartal, General Manager trả lời vào 22/05/2023
Dear Guest,Thank you for choosing us for your recent stay and sharing your experience with the hotel We are truly sorry for the discomfort caused during your stay. Nevertheless, thank you for having taken the time to let us know your feedback.We hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

4/10 - Kém

Thierry

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Personnel disponible, aucune isolation phonique avec la boîte de nuit en dessous des chambres. Impossibilité de dormir avant 4h30 au matin durant 6 nuits malgré que les chambres étaient 2 étages au dessus
Lưu trú 6 đêm vào Tháng 4, 2023
Damir Kartal trả lời vào 29/04/2023
Dear Thierry,Thank you for leaving your feedback. Please note we have taken immediate measures to address your concerns.

4/10 - Kém

Ahmed

Đi cùng gia đình và trẻ nhỏ
Không thích: Nhân viên & dịch vụ
Das ist definitiv kein 5-Sterne Hotel. Das Personal sind unprofessional, unfreundlich. Wir haben halbpension gebucht, das Essen war nicht gut, zu wenig Sorten und vor allem sehr unhygienisch, der Koch am Frühstück hat die Omlett Zutaten mit Hand hinzugefügt!!!!! Das Zimmer war klein und nicht gut ausgestattet. Fenster sind nicht gut isolieret
Lưu trú 2 đêm vào Tháng 4, 2023
Damir Kartal trả lời vào 29/04/2023
Dear Ahmed, Thank you for leaving us your feedback. Please note we have taken immediate measures to address your concerns.

10/10 - Xuất sắc

Farid

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Awesome
Lưu trú 4 đêm vào Tháng 3, 2023
Damir Kartal, General Manager trả lời vào 29/03/2023
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent trip to DubaiIt gives us greater pleasure to receive the perfect rating for your stay with us and to see that your overall experience of the hotel was flawlessly pleasant. Thank you for taking the time to review us and share your feedback with us. We would be delighted to have the opportunity of serving you again, should your travel plans bring you this way in the near futureSincerely,

10/10 - Xuất sắc

Ajay

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good comfortable stay
Lưu trú 1 đêm vào Tháng 3, 2023
Damir Kartal, General Manager trả lời vào 22/03/2023
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai It is wonderful to see your pleasant feedback on the hotel. We were delighted to learn that your overall experience of the hotel was up to your greatest satisfaction. Your perfect review is indeed greatly appreciated. Thank you once again for staying with us and we do hope that you would consider staying with us again should your travel plans bring you this way in the near future.Sincerely,

10/10 - Xuất sắc

KARIM

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Only issue was shower water flowing out to bathroom floor
Lưu trú 6 đêm vào Tháng 3, 2023
Damir Kartal, General Manager trả lời vào 22/03/2023
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai It is wonderful to see your pleasant feedback on the hotel. We were delighted to learn that your overall experience of the hotel was up to your greatest satisfaction. Your perfect review is indeed greatly appreciated. Thank you once again for staying with us and we do hope that you would consider staying with us again should your travel plans bring you this way in the near future.Sincerely,

10/10 - Xuất sắc

Hada

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 3, 2023
Damir Kartal, General Manager trả lời vào 22/03/2023
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai It is wonderful to see your pleasant feedback on the hotel. We were delighted to learn that your overall experience of the hotel was up to your greatest satisfaction. Your perfect review is indeed greatly appreciated. Thank you once again for staying with us and we do hope that you would consider staying with us again should your travel plans bring you this way in the near future.Sincerely,

4/10 - Kém

andrea

Khách đi công tác
Không thích: Nhân viên & dịch vụ
Lưu trú 4 đêm vào Tháng 3, 2023
Damir Kartal, General Manager trả lời vào 22/03/2023
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent trip to DubaiIt gives us greater pleasure to receive the perfect rating for your stay with us and to see that your overall experience of the hotel was pleasant. Thank you for taking the time to review us and share your feedback with us. We would be delighted to have the opportunity of serving you again, should your travel plans bring you this way in the near futureSincerely,

10/10 - Xuất sắc

Ranca

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Très bien
Tout était très bien, juste un petit bémol, il devrait remplacer la baignoire par une douche!!
Lưu trú 2 đêm vào Tháng 3, 2023
Damir Kartal, General Manager trả lời vào 13/03/2023
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai We were delighted to learn that you had a pleasant stay with us and enjoyed the facilities of the hotel. Your positive feedback is indeed greatly appreciated. At the same time, we have duly noted the point that you highlighted was not much of your satisfaction about the bathtub. Nevertheless, thank you for having taken the time to review usWe only hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

10/10 - Xuất sắc

Kan

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Beste hotell opplevelse.
Excellent hotel; Great service; Smiling staff who will do their best to help; Clean; Daily cleaning is absolutely perfect and we get complementary water bottles; Free transport to Dubai mall is well organised; Location in Oud Metha is absolutely top! The pool was clean and well maintained and the location og pool on the roof was absolutely great. ------------------- Glimrende hotell; kjempegod service; Smilende personell som vil gjøre sitt beste for å hjelpe; Rent; Daglig rengjøring er helt perfekt og får vi vannflasker; gratis transport til Dubai mall er vel organisert; Beliggenhet i Oud Metha er helt topp! Bassenget var rent og godt vedlikeholdt og plassering på taket var helt flott.
Bilde fra utflukt til Shee Park.
Lưu trú 7 đêm vào Tháng 2, 2023
Damir Kartal, General Manager trả lời vào 13/03/2023
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai It is wonderful to see your pleasant feedback on the hotel. We were delighted to learn that your overall experience of the hotel was up to your greatest satisfaction. Your perfect review is indeed greatly appreciated. Thank you once again for staying with us and we do hope that you would consider staying with us again should your travel plans bring you this way in the near future.Sincerely,

6/10 - Được

Prafulchandra

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Not a five star rating, breakfast not up to standard , no coffee/tea machines and breakfast varieties not comparable to other five star facilities. Rooms and carpet smell of cigarette smoke. Had to wait long for taxis
Lưu trú 4 đêm vào Tháng 2, 2023
Damir Kartal, General Manager trả lời vào 13/03/2023
Dear Guest,Thank you for choosing us for your recent stay and sharing your experience with the hotel We are truly sorry for the discomfort caused during your stay. Nevertheless, thank you for having taken the time to let us know your feedback.We hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

10/10 - Xuất sắc

Mokhtaria

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
appartement très confortable
agréable séjour au movenpick bur Dubai, appartement très confortable , nous avions un appartement de 02 chambres et un salon , une grande cuisine séparée toutes équipée( frigo, machine à laver, four , micro-onde , plaque de cuisson , qq ustensiles de cuisine, un fer et une table à repasser ),, nous étions 2 adultes et 4 enfants , l'hôtel nous a mis deux lits d'appoint en plus très confortables. le ménage a été fait tous les jours , avec bouteilles d'eau, cafe et the pour toutes la famille renouveler tous les jours. un grand merci à hari et Anthony pour leur travail et leur professionnalisme. il y a aussi une navette le matin et début d'après-midi midi pour le Dubai Mall et la plage . je recommande cet hôtel
Lưu trú 14 đêm vào Tháng 2, 2023
Damir Kartal, General Manager trả lời vào 24/02/2023
Dear GuestThank you for taking the time to share your positive experience following your recent stay with us at Mövenpick Hotel and Apartments Bur Dubai. We were delighted to learn how much you enjoyed your stay with us and that you were pleased with the services of the hotel. Moreover, thank you for bringing to our attention the warm hospitality extended to you by Hari and Anthony during your stay. It is very motivational for all of the team to receive such positive comments. We look forward to the opportunity of welcoming you back to the hotel in the near future.Sincerely,

10/10 - Xuất sắc

leonora c

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great stay
We were a family of 5 staying for 1 week in the apartments. Initial bookig was for 4 people but later on another friend joined and Movenpick was very accomodating. Good location , amazing food 👌, staff very polite agaist being very busy. Apartment big and clean. Maybe bathroom needed a bit of attention but nothing major .Restaurant staff Hari , Aisa & Islam very polite and from day 2 already knew our routine. Housekeeping Anthony and Lydia very attentive when needed something. Overall a good stay. Will definitely recommended!
Lưu trú 7 đêm vào Tháng 2, 2023
Damir Kartal, General Manager trả lời vào 20/02/2023
Dear GuestThank you for taking the time to share your positive experience following your recent stay with us at Mövenpick Hotel and Apartments Bur Dubai. We were delighted to learn how much you enjoyed your stay with us and that you were pleased with the services of the hotel. Moreover, thank you for bringing to our attention the warm hospitality extended to you by Hari, Aisa, Islam, Anthony and Lydia during your stay. It is very motivational for all of the team to receive such positive comments. We look forward to the opportunity of welcoming you back to the hotel in the near future.Sincerely,

6/10 - Được

Faizan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Even though i had VIP Access they did not upgrade me as they promise.
Lưu trú 11 đêm vào Tháng 1, 2023
Damir Kartal, General Manager trả lời vào 15/02/2023
Dear Guest,Thank you for choosing us for your recent stay and sharing your experience with the hotel We were concerned to read about your unpleasant experience during the course of your stay. We regret that we failed to live up to your expectation and sincerely apologize for all the shortcomings that you experienced. We hope that you would not hesitate to stay with us again, should your travel plans bring you this way in the near futureSincerely,

6/10 - Được

Daniel

Lưu trú 7 đêm vào Tháng 2, 2023
Damir Kartal, General Manager trả lời vào 13/03/2023
Dear Guest,Greetings from Mövenpick Hotel & Apartments Bur DubaiThank you for your review. We were happy to see the positive 3-star ratings of your experience at the hotelWe certainly look forward to serving you in the near future.Sincerely

10/10 - Xuất sắc

Ajay

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great stay
Lưu trú 1 đêm vào Tháng 1, 2023
Damir Kartal, General Manager trả lời vào 26/01/2023
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent stay in Dubai It is wonderful to see your pleasant feedback on the hotel. We were delighted to learn that your overall experience of the hotel was up to your greatest satisfaction. Your perfect review is indeed greatly appreciated. Thank you once again for staying with us and we do hope that you would consider staying with us again should your travel plans bring you this way in the near future.Sincerely,

10/10 - Xuất sắc

nasser

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2023
Damir Kartal, General Manager trả lời vào 26/01/2023
Dear Guest,Thank you for choosing Mövenpick Hotel & Apartments Bur Dubai for your recent trip to DubaiIt gives us greater pleasure to receive the perfect rating for your stay with us and to see that your overall experience of the hotel was pleasant. Thank you for taking the time to review us and share your feedback with us. We would be delighted to have the opportunity of serving you again, should your travel plans bring you this way in the near futureSincerely,