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Nhận xét về voco Times Square South New York, an IHG Hotel

3.5 out of 5
voco Times Square South New York, an IHG Hotel
341 West 36th Street, New York, NY

Nhận xét

8,6

Xuất sắc

Đánh giá 10 - Xuất sắc. 501/985 nhận xét" "
Đánh giá 8 - Tốt. 315/985 nhận xét" "
Đánh giá 6 - Được. 104/985 nhận xét" "
Đánh giá 4 - Kém. 33/985 nhận xét" "
Đánh giá 2 - Tồi. 32/985 nhận xét" "

9,0/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

8,2/10

Tiện nghi, dịch vụ

8,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,6/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Laura

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Tutto ok
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 28/04/2024
Laura, thank you for choosing voco Times Square South New York, an IHG Hotel for your stay. We're pleased to hear your visit was satisfactory. We hope to welcome you back in the near future.

6/10 - Được

Michel

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Personnel jeune et inexpérimenté . Maitrise de la langue anglaise minimale. Notre chambre n’a pas été nettoyée à cause du manque de personnel. 2 jours après notre retour, pas de facture détaillée sensé être envoyé par courriel
Lưu trú 3 đêm vào Tháng 4, 2024

6/10 - Được

Jeisson

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
La habitación era demasiado pequeña para 4 personas, no había comodidad y el baño no estaba funcionando. Muy diferente a como se veía en las fotos.
Lưu trú 4 đêm vào Tháng 4, 2024
Customer Service trả lời vào 27/04/2024
Jeisson, lamentamos saber que la habitación le pareció más pequeña de lo esperado y tuvo algunos problemas con el baño. Su comodidad es primordial para nosotros y nuestro objetivo es proporcionar representaciones precisas de nuestras habitaciones en fotografías. Apreciamos sus comentarios ya que nos ayudan a mejorar la experiencia de nuestros huéspedes. Esperamos que nos brinde otra oportunidad para cumplir mejor con sus expectativas en el futuro.

10/10 - Xuất sắc

Josh

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 23/04/2024
Josh, it's great to know that you had a satisfactory stay at voco Times Square South New York, an IHG Hotel. We're grateful for your feedback and hope to welcome you back in the future. Safe travels!

6/10 - Được

Karen

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 23/04/2024
Karen, it appears your experience at our voco Times Square South New York hotel did not meet your expectations. We value your feedback as it helps us continuously enhance our guest services and offerings. Your satisfaction is crucial to us and we hope you give us another opportunity to provide a more pleasant stay in the future. Thank you for your time.

4/10 - Kém

Brian, Harare

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ
Too narrow corridors
Lưu trú 3 đêm vào Tháng 4, 2024
Customer Service trả lời vào 21/04/2024
Brian, we're sorry to hear your feedback regarding the hallways. It's unfortuante to learn that their dimensions didn't meet your expectations. We assure you that our hotel layout has been designed to provide efficient use of the space available. We hope to have another opportunity to serve you better in the future.

10/10 - Xuất sắc

Henri

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A modern, visually pleasing hotel that is out of the ordinary. Fifteen-minute walk from so many sites. Terrific stay!
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 19/04/2024
Henri, thank you for sharing your experience at voco Times Square South New York, an IHG Hotel. We're excited to hear you enjoyed our unique design and our proximity to numerous attractions. It's wonderful to know your stay was terrific, and we look forward to welcoming you back in the future.

10/10 - Xuất sắc

Debora

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I know it is "just business," but I was deeply disappointed with the huge price differential from one trip to the next- from 115.00 a night for one trip to 440.00 a night for the next trip. It is a very nice hotel, but it isn't a 440.00 a night hotel. I will stay there again when the prices aren't 440.00 a night.
Lưu trú 3 đêm vào Tháng 2, 2024
Customer Service trả lời vào 17/04/2024
Debora, we appreciate you recognizing voco Times Square South New York as a very nice hotel. However, we also understand your frustration regarding fluctuating prices which can occur due to demand, availability, and other market-related factors. Nevertheless, we're looking forward to welcoming you back when our rates align more with your budget. Thank you for staying with us.

10/10 - Xuất sắc

Milly

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Was a wonderful stay! I will definitely be back again.
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 10/04/2024
Milly, hearing that you had such a positive experience at voco Times Square South New York, an IHG Hotel fills us with joy. Thank you for sharing your feedback. It's great to know you enjoyed your stay and plan to visit us again. We're looking forward to welcoming you back in the future!

8/10 - Tốt

Katherine

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ
I read other reviews about the slowness of the elevators, and after staying at the hotel, I can confirm they were correct. It was incredibly frustrating that there are only two small elevators, so when one is out of service, the other elevator (each elevator only fits about 8 people) gets full very quickly...so we had to keep waiting until there was space in the elevator. If you're on the 18th floor like we were, you might have to wait 30 minutes or more just to be able to get on the elevator to go down! Absolutely ridiculous. Another complaint is that our room was for 4 people, but the room only had 1 chair, and barely any space for luggage. I expected rooms in NYC to be on the small side, but this was too small. The positives were that the room was clean and the staff were nice.
Lưu trú 6 đêm vào Tháng 3, 2024
Customer Service trả lời vào 09/04/2024
Katherine, thank you for sharing your experience at voco Times Square South New York, an IHG Hotel. We understand the inconvenience surrounding the elevators and the space within the guest rooms. We're steadfastly working on these areas for a smoother guest experience. On a better note, it's heartwarming to hear about the cleanliness of your room and the hospitable demeanor of our team members. We appreciate your constructive comments as they help us continuously improve. We look forward to having you back.

10/10 - Xuất sắc

Cemil

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Alles gut
Lưu trú 8 đêm vào Tháng 3, 2024
Customer Service trả lời vào 04/04/2024
Cemil, es ist fantastisch zu hören, dass Ihre Erfahrung im voco Times Square South New York, einem IHG Hotel, zufriedenstellend war! Wir freuen uns über Ihr kurzes, aber ermutigendes Feedback. Wir hoffen, Sie bald wieder für einen weiteren angenehmen Aufenthalt begrüßen zu dürfen.

10/10 - Xuất sắc

Phat

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All good!
Lưu trú 4 đêm vào Tháng 3, 2024
Customer Service trả lời vào 03/04/2024
Phat, it's wonderful to hear your experience at voco Times Square South New York, an IHG Hotel, was entirely positive! We appreciate you taking the time to share your feedback and look forward to your return.

8/10 - Tốt

Scott G

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stayed here during my NY Vacation. Staff was professional and courteous. Room was small. TV options were good. Room i booked showed refrigerator, got to motel and was told special needs received them????
Lưu trú 3 đêm vào Tháng 3, 2024
Customer Service trả lời vào 02/04/2024
Scott G, thank you for choosing to stay at voco Times Square South New York during your vacation. We're delighted our team members left a positive impression with their professionalism and courtesy. We also love that you appreciated the TV options in your room. As for your concerns regarding the room size and refrigerator, we would like to assure you that we offer a range of room sizes and amenities designed to suit diverse needs and preferences. If you have specific requirements, we recommend contacting us directly so we can do our best to meet them. We hope to have you back for your next NY getaway.

8/10 - Tốt

Briona M.

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff were really friendly Check in was a smooth process Clean property Great breakfast
Lưu trú 2 đêm vào Tháng 3, 2024
Customer Service trả lời vào 12/04/2024
Briona, it's fantastic to know that you experienced a hassle-free check-in at voco Times Square South New York, an IHG Hotel. We are pleased that our team members made a positive impression with their friendliness, and that you found the property well-kept. Moreover, we're delighted to learn our breakfast selection was to your liking. We hope to have the opportunity to serve you again soon.

10/10 - Xuất sắc

Camilo

Great service great location great ambience
Lưu trú 5 đêm vào Tháng 3, 2024
Customer Service trả lời vào 28/03/2024
Camilo, it's delightful to read your positive feedback about your stay at voco Times Square South New York, an IHG Hotel. We're thrilled that the location, service, and ambiance met your expectations, aligning with our commitment to provide exceptional experiences. We eagerly await your return visit. Thank you.

8/10 - Tốt

Atanael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
many food carts next to it
Lưu trú 4 đêm vào Tháng 3, 2024
Customer Service trả lời vào 26/03/2024
Atanael, it's great to hear that you appreciated the vibrant food scene adjacent to voco Times Square South New York, an IHG Hotel. The location certainly offers our guests a delightful variety of gourmet experiences right at their doorstep. We hope you savored some tasty treats during your stay with us. Upon your return, our colleagues would be more than happy to recommend some local favorites.

8/10 - Tốt

Heidi

Thích: Sạch sẽ
Lưu trú 3 đêm vào Tháng 3, 2024
Customer Service trả lời vào 26/03/2024
Heidi, it's rewarding to learn you had a gratifying experience at voco Times Square South New York, an IHG Hotel. We'd be thrilled to welcome you back on your next visit to the city. Safe travels!

10/10 - Xuất sắc

Matthew

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel. Good bar and restaurant. Friendly and helpful staff. Only issue is there are only two elevators, so there are long waits if the hotel is full, during check in and check out time.
Lưu trú 4 đêm vào Tháng 3, 2024
Customer Service trả lời vào 23/03/2024
Matthew, it's heartwarming to know you enjoyed your stay at voco Times Square South New York, an IHG Hotel. Your appreciation of our bar, restaurant, and dedicated team members brings us great joy. We acknowledge the wait times for the elevators can sometimes be longer than desired during peak times. However, that doesn't take away our commitment to providing a superior guest experience. We hope to welcome you back soon for an even better experience.

8/10 - Tốt

Linda Maria

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 3, 2024
Customer Service trả lời vào 22/03/2024
Linda, thank you for choosing voco Times Square South New York, an IHG Hotel. We're glad you left a rating, and we hope your stay was enjoyable. We look forward to welcoming you back on your next visit to New York.

10/10 - Xuất sắc

Miriam

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 22/03/2024
Miriam, it's wonderful to hear that you enjoyed your stay at voco Times Square South New York, an IHG Hotel! Thank you for the remarkable score, and we hope to welcome you back on your next visit to New York. Safe travels until then!

10/10 - Xuất sắc

Bill

Lưu trú 3 đêm vào Tháng 3, 2024
Customer Service trả lời vào 06/04/2024
Bill, thank you for the fantastic rating of voco Times Square South New York, an IHG Hotel. We're elated to hear about your positive experience. We hope to have the pleasure of serving you again in the future.

10/10 - Xuất sắc

MARVIYA

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 3, 2024
Customer Service trả lời vào 17/03/2024
Marviya, thanks for your glowing rating! We're thrilled to know that you had such a wonderful experience at Voco Times Square South New York, an IHG Hotel. We aim to provide top-notch service and exceptional experiences for our guests, and it's gratifying to know we hit the mark for you. We hope to have the pleasure of seeing you again in the future. Safe travels!

10/10 - Xuất sắc

Margaret

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
great location and friendly staff It was very quiet during the night
Lưu trú 2 đêm vào Tháng 3, 2024
Customer Service trả lời vào 16/03/2024
Margaret, it's delightful to know you relished your stay at voco Times Square South New York. We're elated that our strategic locale and warm team provided great value to your experience. Your feedback regarding the peaceful nights is heartening as well. We look forward to serving you again on your next New York City adventure.

10/10 - Xuất sắc

Karla

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 2, 2024
Customer Service trả lời vào 16/03/2024
Karla, thank you for taking the time to rate voco Times Square South New York, an IHG Hotel. We're thrilled you had an excellent stay with us. We're all looking forward to welcoming you back in the future.

10/10 - Xuất sắc

Maxime

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 3, 2024
Customer Service trả lời vào 16/03/2024
Maxime, it's great to hear that your stay at voco Times Square South New York, an IHG Hotel was satisfying. We truly appreciate your high rating and hope we can welcome you back in the near future for another perfect stay.

10/10 - Xuất sắc

Mandy

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pros: clean, modern, comfy beds, lots of outlets and USB plugs in the room, free wifi, you can chromecast on the TV in the room, locked room for your luggage if you need to arrive early or has a late flight, "free" welcome drinks (it's included in ur resort fee). Cons: Room 1002 washroom has a weird smell. Breakfast wasn't included in my rates but there are so many good options just a short walk away. All in all, I would recommend!
Lưu trú 3 đêm vào Tháng 3, 2024
Customer Service trả lời vào 14/03/2024
Mandy, your recommendation is greatly appreciated. We're thrilled to learn voco Times Square South New York, an IHG Hotel, met your needs with our convenient amenities and comfortable accommodations. We regret any issues you encountered with the room scent, and assure you our team is always available to address such concerns. It's great to know that the surrounding area offered many breakfast options for you. We're looking forward to hosting you again for another enjoyable stay.

10/10 - Xuất sắc

Patricia, Peabody

Great desk person named Michael! Very welcoming and friendly
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 13/03/2024
Patricia, thank you for your kind words! We are thrilled to hear that Michael at voco Times Square South New York, an IHG Hotel, made your experience pleasant and memorable. It's always great to hear when our team members go the extra mile to welcome our valued guests like you. We look forward to your next visit!

6/10 - Được

Amanda

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff at this property was generally friendly and helpful. In a good location in terms of transportation, restaurants, etc. The gym is very lackluster; ended up going to Planet Fitness a couple of blocks away. The elevators are a nightmare. There are only 2 elevators for 25 floors, and apparently, there are no service elevators. Multiple times, we had to wait several minutes for an elevator only to have it open and not be able to get in because it was full of service carts, etc. There's also nowhere to put things in the room. I was there for a week, and there's one little rack to hang things.
Lưu trú 6 đêm vào Tháng 3, 2024
Customer Service trả lời vào 13/03/2024
Amanda, we appreciate your feedback. It's good to know our team members were able to assist you and our location met your needs. We understand there can be improvements made with our gym facilities, elevator service, and storage provisions in the rooms to elevate your experience. These concerns are vital for our continual service development. Please be assured your observations have been shared with the concerned departments. We hope for another opportunity to meet your expectations during your next stay.

6/10 - Được

Carlos

Không thích: Nhân viên & dịch vụ
Te cobran 50 dolares por dia en servicios que no solicitas y no te avisan hasta que haces el Cheq out. Te sientes engañado por que no te avisan.
Lưu trú 2 đêm vào Tháng 3, 2024
Customer Service trả lời vào 12/03/2024
Carlos, es lamentable saber que los cargos adicionales fueron una sorpresa para ti. Estamos comprometidos a fomentar la transparencia y le agradecemos que nos lo haya informado. Sugerimos a los huéspedes revisar su facturación al momento del check-in para asegurarse de que todo esté en orden. Apreciamos sus comentarios y estamos trabajando para mejorar la comunicación sobre estos asuntos.

10/10 - Xuất sắc

Chad

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great Hotel
Lưu trú 2 đêm vào Tháng 3, 2024
Customer Service trả lời vào 11/03/2024
Chad, it's a pleasure to hear you had such a positive experience at voco Times Square South New York, an IHG Hotel. We thank you for your incredible feedback. Our team looks forward to welcoming you back in the future!

10/10 - Xuất sắc

stefan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Get the parking, only a couple of blocks away, but makes a world of difference. Easy walking distance to midtown and west side. Love the free cocktail daily. Room on the small side but only sleeping there! Bathroom great size!
Lưu trú 2 đêm vào Tháng 3, 2024
Customer Service trả lời vào 09/03/2024
Stefan, thank you for sharing your experience at voco Times Square South New York, an IHG Hotel. We're glad the convenient parking and location made your stay more enjoyable, and that you enjoyed our daily complimentary cocktail. We understand you found the room to be cozy and we're delighted that you appreciated the ample bathroom space. Your positive feedback means a lot to us and we hope to welcome you back in the future.

10/10 - Xuất sắc

Valerie

Lưu trú 4 đêm vào Tháng 3, 2024
Customer Service trả lời vào 29/03/2024
Valerie, we are thrilled to see your top-level rating for voco Times Square South New York, an IHG Hotel. Our aim is to provide an exceptional experience and it seems we hit the mark during your stay. Please consider returning should your travels bring you back our way.

8/10 - Tốt

Sandra

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was small but I enjoyed having hardwood floors as opposed to carpet. The staff was friendly. Unfortunately I disliked the slow elevators and the location of the hotel. For a last minute reservation it was a good price point and that this is one of the nicer 3* hotels that I have stayed at in Manhattan.
Lưu trú 4 đêm vào Tháng 3, 2024
Customer Service trả lời vào 09/03/2024
Sandra, we appreciate you taking the time to share your feedback. We're thrilled to know you enjoyed the unique hardwood floors at voco Times Square South New York, an IHG Hotel, and our team members' friendliness made a good impression. We also recognize the areas for improvement you pointed out regarding the elevators and location. It's encouraging to hear you found value in staying with us, and we hope to have another opportunity to provide a superior experience in the future.

10/10 - Xuất sắc

Jorge Angel

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
Faltó una caja de seguridad y algunas mantas no estarían mal, en general un buen lugar.
Lưu trú 5 đêm vào Tháng 3, 2024
Customer Service trả lời vào 07/03/2024
Jorge, gracias por tu aporte. En voco Times Square South New York, un hotel IHG, valoramos los comentarios de nuestros huéspedes y consideraremos sus sugerencias sobre cómo agregar una caja fuerte y mantas adicionales. Nos alegra que haya encontrado nuestro hotel como un buen lugar en general y esperamos darle la bienvenida nuevamente.

10/10 - Xuất sắc

maria

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very convenient location. Lobby is very clean and has a laid back vibe. Love the two free welcome drinks at bar lobby. Rooms are small but very clean and beds are comfy. Bathroom is quite spacious for NYC. Yvette at front desk super friendly. Come to nyc a few times a year will definitely stay here again
Lưu trú 3 đêm vào Tháng 3, 2024
Customer Service trả lời vào 07/03/2024
Maria, we're thrilled to hear that you had such a delightful stay at voco Times Square South New York, an IHG Hotel. The complimentary welcome drinks at our lobby bar and our superb location are some of the highlights guests love about us. It's pleasing to know that you found your room and bathroom to meet your expectations. Also, we thank you for complementing Yvette, she is indeed a vital part of our dedicated team. Your plans to return are the best compliment we could hope for - see you again on your next trip to NYC!

6/10 - Được

Celene

Thích: Sạch sẽ, nhân viên & dịch vụ
It was a nice stay. The rooms and bathroom were a decent size for New York and were clean and taken care of every day. I stayed for 5 nights and it was good all around.
Lưu trú 6 đêm vào Tháng 2, 2024
Customer Service trả lời vào 07/03/2024
Celene, we're thrilled you had a satisfying stay overall. We take pride in maintaining clean and well-appointed rooms. We're pleased these aspects contributed to your overall satisfaction. We hope to host you for another relaxing visit in the future.

8/10 - Tốt

Patrick

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Tip Top. Preisleistung passt, freundliches Personal, Zimmer 1A, Sauberkeit völlig in Ordnung, kleiner Fitnessraum um sich auf den Tag vorzubereiten, Lage ist auch phänomenal knapp 10 Minuten zur Penn Station. KANN es beddenklos weiter empfehlen.
Lưu trú 4 đêm vào Tháng 2, 2024
Customer Service trả lời vào 07/03/2024
Patrick, vielen Dank, dass Sie Ihre Erfahrungen im voco Times Square South New York, einem IHG Hotel, geteilt haben. Wir freuen uns, dass die Freundlichkeit, die Sauberkeit und die Lage unseres Teams für Sie gut funktioniert haben. Es ist schön zu hören, dass sich unser kleiner Fitnessraum auch als nützlich für den Start in den Tag erwiesen hat. Wir freuen uns über Ihre Empfehlung und freuen uns, Sie bald wieder bei uns begrüßen zu dürfen.

10/10 - Xuất sắc

Mélanie

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Super rapport qualité/ prix… Propre, sécuritaire, belle terrasse extérieure pour se relaxer
Lưu trú 2 đêm vào Tháng 3, 2024
Customer Service trả lời vào 06/03/2024
Mélanie, nous sommes ravis d'apprendre que vous avez trouvé de la valeur au voco Times Square South New York, un hôtel IHG. C'est merveilleux que nos locaux propres et nos mesures de sécurité aient été remarqués et que vous ayez apprécié notre jolie terrasse extérieure. Nous apprécions vos commentaires positifs et espérons vous accueillir à nouveau bientôt.

6/10 - Được

claire

Khách đi công tác
Không thích: Nhân viên & dịch vụ
Poor service at the bar area both for breakfast and evening. Waited 15 minutes at the front desk to check out. Nobody was behind the desk.
Lưu trú 2 đêm vào Tháng 3, 2024
Customer Service trả lời vào 06/03/2024
Claire, your feedback is extremely valuable to us, particularly regarding the experience at the bar area and the delayed checkout process. We prioritize swift and efficient service for all our guests, so your comments have definitely been taken on board for improvement. Rest assured our team members will be using it to fine-tune our operations. We hope for the opportunity to serve you better in the future.

8/10 - Tốt

Sandra

Đi theo nhóm
Staff were so helpful.
Lưu trú 4 đêm vào Tháng 2, 2024
Customer Service trả lời vào 06/03/2024
Sandra, it brings us great pride hearing about the remarkable assistance you received from our team members at voco Times Square South New York, an IHG Hotel. Thank you for sharing your experience! We're looking forward to welcoming you back in the future.

10/10 - Xuất sắc

John

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stayed one night. And it goes well.
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 05/03/2024
John, it's fantastic to hear that your short stay at voco Times Square South New York, an IHG Hotel lived up to your expectations. We strive to consistently deliver a seamless guest experience and are pleased we achieved this during your visit. We certainly hope to have the pleasure of welcoming you back for a longer stay in the future.

10/10 - Xuất sắc

Alexander, Norfolk

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
Wonderful hotel and fantastic location!
Lưu trú 3 đêm vào Tháng 2, 2024
Customer Service trả lời vào 05/03/2024
Alexander, we're thrilled to hear your praise for voco Times Square South New York, an IHG Hotel! We're especially glad you appreciated our fantastic location. We aim to provide the most enjoyable stay for all of our guests. Thank you for choosing us! We look forward to welcoming you back in the future.

2/10 - Tồi

Cynthia

Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 01/03/2024
Cynthia, it appears you've left a rating without a review. We regret to see that your experience didn't meet your expectations. We value feedback and would appreciate being provided with more details of your stay. It will allow us to address any potential areas of improvement and better serve our guests in the future.

10/10 - Xuất sắc

Omar

Nice place to star very close from time square
Lưu trú 3 đêm vào Tháng 2, 2024
Customer Service trả lời vào 27/02/2024
Omar, thank you for your glowing review. It's fantastic to hear that your stay at voco Times Square South New York, an IHG Hotel was satisfactory and the proximity to the iconic Times Square contributed to your experience. We eagerly await the chance to serve you again in the future.

10/10 - Xuất sắc

Fabian, Mainz

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Super Hotel!
Lưu trú 4 đêm vào Tháng 2, 2024
Customer Service trả lời vào 27/02/2024
Fabian, we're thrilled to hear you had such a fantastic experience at voco Times Square South New York, an IHG Hotel! Your compliment is highly appreciated. We hope to welcome you back soon for another outstanding visit.

10/10 - Xuất sắc

Jesus

Lưu trú 2 đêm vào Tháng 2, 2024
Customer Service trả lời vào 21/03/2024
Jesus, thank you for taking the time to leave such a high rating for voco Times Square South New York, an IHG Hotel. The team here is thrilled to see your positive feedback. Looking forward to welcoming you back soon!

10/10 - Xuất sắc

Jenni

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My friend and I had a great stay! They get your phone number to stay in close touch with you so if you need may thing they are a text away 24/7. Complimentary breakfast was also included with our stay and we got free drinks on the first night from the bar on the first floor. They also have snacks and drinks to buy downstairs. Thank you to the team for a wonderful stay!
Lưu trú 4 đêm vào Tháng 2, 2024
Customer Service trả lời vào 25/02/2024
Jenni, it's delightful to hear that you and your friend enjoyed your stay at voco Times Square South New York, an IHG Hotel. We're glad to know our system of staying connected was advantageous for you. We pride ourselves on our complimentary breakfast and first-night free beverages. Our team is thrilled that their efforts contributed to your wonderful stay. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 - Xuất sắc

Bryan

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nicely updated rooms. Staff was very friendly.
Lưu trú 4 đêm vào Tháng 12, 2023
Customer Service trả lời vào 25/02/2024
Bryan, thank you for your wonderful feedback about voco Times Square South New York, an IHG Hotel. We're delighted you appreciated our renovated rooms and found our team members to be friendly. We look forward to your next visit.

6/10 - Được

Lars

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They write that they have a fitness room but I’m afraid that is a joke - I have never seen such a poor excuse for a fitness room before. Besides that the hotel is okay
Lưu trú 7 đêm vào Tháng 2, 2024
Customer Service trả lời vào 24/02/2024
Lars, we appreciate your feedback. We're sorry to hear that our exercise facilities didn't meet your expectations. We strive to provide a variety of amenities suitable for various fitness levels. As for the rest of your experience, we're glad to know that you found it satisfactory. Your observations will guide us in improving our offering for future guests. We hope to have the opportunity to serve you again in the future.

8/10 - Tốt

Damarys

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 2, 2024
Customer Service trả lời vào 22/02/2024
Damarys, thank you for taking the time to rate your stay at voco Times Square South New York, an IHG Hotel. We're glad to perceive you enjoyed your visit, and we hope we get the chance to host you again in the near future. Safe travels!