Lối vào nơi lưu trú

Nhận xét về Vinpearl Resort & Spa Hạ Long

5 out of 5
Vinpearl Resort & Spa Hạ Long
Đảo Rều, P.Bãi Cháy, Hạ Long, Quảng Ninh

Nhận xét

9,0

Tuyệt vời

Đánh giá 10 - Xuất sắc. 231/349 nhận xét" "
Đánh giá 8 - Tốt. 71/349 nhận xét" "
Đánh giá 6 - Được. 24/349 nhận xét" "
Đánh giá 4 - Kém. 11/349 nhận xét" "
Đánh giá 2 - Tồi. 12/349 nhận xét" "

9,2/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

8,8/10

Tiện nghi, dịch vụ

9,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,0/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Thi Dong

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 8, 2019
Chien Nguyen trả lời vào 19/08/2019
Dear Valued Guest, Thank you for choosing Vinpearl Resort and Spa Ha Long for your stay. We are happy that you are satisfied with our services. We hope to have the chance to welcome you back to Vinpearl Ha Long soon. Sincerely thank you! Hotel management team.

10/10 - Xuất sắc

Trong Hieu

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Wonderful Hotel
Top hotel in Ha Long city, Quang Ninh. The hotel is located in a beautiful location with high investment. Especially friendly and professional staff.
Lưu trú 1 đêm vào Tháng 3, 2019
Chien Nguyen trả lời vào 02/07/2019
Dear Trong Hieu, Thank you for choosing Vinpearl Resort and Spa Ha Long for your stay. We are happy that you are satisfied with our services. We hope to have the chance to welcome you back to Vinpearl Ha Long soon. Sincerely thank you! Hotel management team.

6/10 - Được

Maylo

Tốt
Tất cả ok
Lưu trú 2 đêm vào Tháng 12, 2018
Hotel Management trả lời vào 06/03/2019
Thân gửi Maylo, Cảm ơn bạn đã dành thời gian quý báu chia sẻ trải nghiệm của mình tới các du khách khác. Lời khen ngợi của bạn là món quà tinh thần vô giá với đội ngũ nhân viên nơi đây để chúng tôi tiếp tục cố gắng mang lại những trải nghiệm du lịch hoàn hảo cho khách hàng. Hy vọng khách sạn sẽ còn nhiều dịp đón bạn cùng gia đình quay trở lại. Trân trọng cảm ơn! Ban quản lý khách sạn

8/10 - Tốt

Maylo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Ok
Lưu trú 2 đêm vào Tháng 12, 2018
Chien Nguyen trả lời vào 02/07/2019
Dear Maylo, Thank you for choosing Vinpearl Resort and Spa Ha Long for your stay. We are happy that you are satisfied with our services. We hope to have the chance to welcome you back to Vinpearl Ha Long soon. Sincerely thank you! Hotel management team.

10/10 - Xuất sắc

quang, ha noi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Khach san dep, nam tren dao
Khach san rat dep, nam tren dao. Khach san cach xa ha noi khoang 150 km
Lưu trú 1 đêm vào Tháng 4, 2018
Vinpearl Ha Long Bay Resort trả lời vào 25/04/2018
Kính gửi Quý khách, Chúng tôi rất hân hạnh khi được phục vụ và làm hài lòng Quý khách. Vinpearl Resort & Spa Hạ Long luôn tự hào vì vị trí đắc địa mà không một khách sạn nào có được. Chúng tôi hy vọng sẽ có dịp đón chào Quý khách quay trở lại khách sạn vào một ngày không xa. Trân trọng cảm ơn!

8/10 - Tốt

Jack

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Perfect quality
Perfect hotel, very luxury and great hotel. Location at the middle of the beach.

10/10 - Xuất sắc

Tammy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is a great place to stay.
Lưu trú 3 đêm vào Tháng 4, 2024
Dzung Dinh Viet trả lời vào 10/05/2024
Xin chào!Dear Valued guest Tammy,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

2/10 - Tồi

michael

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A wedding that was more like a rave interrupted our stay . The staff was horrified , we were horrified . Th wedding was allowed to play music outside for hours . Been to many outdoor concerts but not this loud . The wedding took over the hotel and was disrespectful to employees and everyone . Horrible experience .
Lưu trú 1 đêm vào Tháng 4, 2024
Dzung Dinh Viet trả lời vào 06/05/2024
Xin chào!Dear Our Valued Guest Michael,Thank you for choosing to spend your holiday staying at Vinpearl Resort & Spa Halong and for sharing your experience with us.Your feedback, regarding the noise issue during the outdoor wedding event, is truly valued and has been reviewed in detail with the relevant teams. We pride ourselves in taking every positive and negative observation as constructive resolution, ensuring no other guest will experience a similar shortfall.We sincerely apologise for the unfulfilled experience of this stay, and would like to thank you once again, for highlighting these issues. Representing the brand of Vinpearl, we hope to have the opportunity to welcome you back to our resort in the future for a true Vinpearl experience.Best Regards,Dzung Dinh VietFront Office ManagerVinpearl Resort and Spa Ha Long team

10/10 - Xuất sắc

Blair

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is an amazing property!! Top notch service, hospitality. The grounds are beautiful. Quiet and peaceful. The breakfast buffet was and room service food was excellent. Would stay here again in a heartbeat!!
Lưu trú 4 đêm vào Tháng 4, 2024
Dzung Dinh Viet trả lời vào 23/04/2024
Xin chao!Dear Our Valued Guest Blair,Warm greetings from Vinpearl Resort & Spa Hạ Long!It’s such a gratifying feeling to read that you had an enjoyable experience while staying with us. We are nothing short of delighted to find that you were impressed with the gracious hospitality and the great service of our team, who went beyond to make a wonderful difference to your visit.Your lovely words will be shared with our team as it serves as an inspiration for us to strive harder to exceed our guests’ expectations.Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved one in the nearest future.Kind regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

Chris

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 9 đêm vào Tháng 4, 2024
Dzung Dinh Viet trả lời vào 15/04/2024
Xin chào!Dear Valued Guest Chris,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

My, Kirkland

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property is marvelously maintained. The buffet has food for everyone and the quality of ingredients are very high. Very big pools both inside and outside. Inside heated outside not. Wish they post a sign to say so.
Lưu trú 1 đêm vào Tháng 3, 2024
Dzung Dinh Viet trả lời vào 04/04/2024
Xin chào!Dear Our Valued Guest My,Warm greetings from Vinpearl Resort & Spa Hạ Long!It’s such a gratifying feeling to read that you had an enjoyable experience while staying with us. We are nothing short of delighted to find that you were impressed with the gracious hospitality and the great service of our team, who went beyond to make a wonderful difference to your visit.Your lovely words will be shared with our team as it serves as an inspiration for us to strive harder to exceed our guests’ expectations.Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved one in the nearest future.Kind regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

8/10 - Tốt

xiaolei

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Dzung Dinh Viet trả lời vào 04/04/2024
Xin chào!Dear Our Valued Guest Xiaolei,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for spending time to leave us a review. We look forward to having the opportunity of seeing you and your family in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

Jeff

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We were very pleased with our stay at The Vin Pearl Resort. Lovely big property and very well kept. The staff were very friendly and attentive. They were willing to help you with anything you needed. The general manager Kristof was so kind and friendly and helpful to us. I would recommend this hotel
Lưu trú 4 đêm vào Tháng 3, 2024
Dzung Dinh Viet trả lời vào 24/03/2024
Xin chào!Dear Our Valued Guest Jeff,Thank you very much for sharing your marvelous comments, we are flattered to read know that you love Vinpearl Resort & Spa Ha Long. We are humbled by your kind words, and rest assured that we will share to the team for the purpose of inspiring them to continuously strive hard in achieving excellence.We are looking forward to be at your service again on your next journey.Kind regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

Zahir

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing property amazing staff loved it
Lưu trú 3 đêm vào Tháng 12, 2023
Dzung Dinh Viet trả lời vào 11/03/2024
Xin chào!Dear Our Valued Guest Zahir,Thank you so much for sharing your impressions after your recent stay at Vinpearl Resort & Spa Hạ Long.We highly appreciate your nice word about your fantastic experience. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Rest assured that we will certainly share your generous words of praise with the whole team.Once again thank you very much - we are looking forward to your next visit to Hạ Long with your family.Warm regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

elimane

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent and good area really a good area to stay I recommend everyone to visit that area
Lưu trú 1 đêm vào Tháng 3, 2024
Dzung Dinh Viet trả lời vào 10/03/2024
Xin chào!Dear Our Valued Guest Elimane,Thank you very much for sharing your marvelous comments, we are flattered to read know that you love Vinpearl Resort & Spa Ha Long. We are humbled by your kind words, rest assured that we will share to the team for the purpose of inspiring them to continuously strive hard in achieving excellence.We are looking forward to be at your service again on your next journey.Kind regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

Kunio

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
施設や応対は言うことなし。食事も充実していてとても満足。ただ、天候がはっきりしない時期でしたが、ハロン湾6時間観光は、ベストでラッキーでした。
Lưu trú 2 đêm vào Tháng 3, 2024
Dzung Dinh Viet trả lời vào 08/03/2024
Xin chào!Dear Kunio,I would like to thank you very much for sharing your marvelous comments, we are flattered to read know that you enjoy the stay at our resort by the wonder bay. It is our commitment to provide excellent service to all of our guests and it is such a great thought that you have experience this. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service due to you.Thank you so much for your ongoing supports and we are pleased to be at your service.Warm regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

Tien

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
High quality room, beautiful view and balcony, great service, delicious food and amazing breakfast
Lưu trú 3 đêm vào Tháng 2, 2024
Dzung Dinh Viet trả lời vào 02/03/2024
Xin chào!Dear Our Valued Guest Tien,Thank you so much for sharing your impressions after your recent stay at Vinpearl Resort & Spa Hạ Long.We highly appreciate your nice word about your fantastic experience. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Rest assured that we will certainly share your generous words of praise with the whole team.Once again thank you very much - we are looking forward to your next visit to Hạ Long with your family.Warm regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

8/10 - Tốt

Mario

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sehr schönes Hotel. Gym könnte besser sein. Tennis kostet extra, was wir nicht verstehen können.
Lưu trú 3 đêm vào Tháng 2, 2024
Dzung Dinh Viet trả lời vào 22/02/2024
Xin chào!Dear Mr. Mario,We sincerely appreciate you taking the time to give your feedback to the community.We are delighted to know that you enjoyed our place. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. Beside, we truly regret to learn that your experience of the tennis course did not meet your expectation and we will surely look into the matter to improve. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long.Warm regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

8/10 - Tốt

Abin, New Hyde Park

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel staff and hotel grounds are stunning! Love the private boat transfer and island feel, can’t really see ha long bay from the resort. My only thing is the hotel rooms look very outdated. Walking in from the terminal to the front you feel a Bellagio Las Vegas vibe but the room feels like 1950s. Service was excellent though!! No complaints!
Lưu trú 1 đêm vào Tháng 2, 2024
Ho Phuoc Tu Front Office Manager trả lời vào 18/02/2024
Xin chào!Dear our valued guest,Thank you so much for taking time to leave a review of your recent stay at Vinpearl resort & Spa Ha Long.We hope to have the pleasure of welcoming you back to our resort in the near future and thank you once again for choosing to stay with us.Warmest regards,Hồ Phước TứFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

Jody

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stunning private island resort, definitely makes you feel like you are living the life of luxury. It was so quite and peaceful. The staff are all super friendly and go out of there way to help you, even when not asked. Super easy to get taxis from the resort and just a short boat ride to to the island via thw resorts own boats. The added little touches of a pianist and singer, free jacuzzi and sauna made it feel extra special. The only issue was the vegetarian food options which was very limited unfortunately and there was no evening buffet abailable through out our stay just the a la carte restaurant was open.
Lưu trú 2 đêm vào Tháng 2, 2024
Ho Phuoc Tu Front Office Manager trả lời vào 12/02/2024
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

David

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It is a beautiful property and all the staff are great!
Lưu trú 2 đêm vào Tháng 1, 2024
Ho Phuoc Tu Front Office Manager trả lời vào 25/01/2024
Xin chào!Dear David,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

2/10 - Tồi

Khách đã xác thực

Khách đi công tác
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Bed bugs!
On the second day of my stay, I was bitten by bed bugs and experienced considerable itching. I asked the housekeeping staff to change the bed, but they only replaced the top sheets, leaving the bed bug feces untouched. I requested a room change, but was told I needed to pay additional accommodation fees, so I decided against it. From their response, it seems like bed bug infestations are a common issue here. I advise checking under the sheets and inspecting the mattress as soon as you enter the room. If you find bed bugs, you should insist on changing rooms. I definitely do not want to stay at this hotel again
Bed bugs!
Lưu trú 3 đêm vào Tháng 1, 2024
Ho Phuoc Tu Front Office Manager trả lời vào 20/01/2024
Xin chào!Dear Guest,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

Koki

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
とってもすばら
Lưu trú 5 đêm vào Tháng 1, 2024
Ho Phuoc Tu Front Office Manager trả lời vào 20/01/2024
Xin chào!Dear Valued guest,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

KAZUKI

Lưu trú 4 đêm vào Tháng 1, 2024
Ho Phuoc Tu Front Office Manager trả lời vào 20/01/2024
Xin chào!Dear Valued guest,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

KENICHI

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 1, 2024
Ho Phuoc Tu Front Office Manager trả lời vào 12/01/2024
Xin chào! Dear Mr Ohara Kenichi, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

Jennifer

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Highly Recommend
Excellent property and excellent stay. I can't believe how inexpensive it was to stay at this beautiful property. The rooms are roomy, beds are comfortable and the view is unmatched. The sad thing was that it was like a ghost town when we were there.
Lưu trú 2 đêm vào Tháng 12, 2023
Ho Phuoc Tu Front Office Manager trả lời vào 09/01/2024
Xin chào!Dear Jennifer,Thank you so much for sharing your impressions after your recent stay at Vinpearl Resort & Spa Hạ Long.We highly appreciate your nice word about your fantastic experience. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Rest assured that we will certainly share your generous words of praise with the whole team.Once again thank you very much - we are looking forward to your next visit to Hạ Long with your family.Warm regards,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

BARRY, HOUSTON

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 1, 2024
Ho Phuoc Tu Front Office Manager trả lời vào 09/01/2024
Xin chào!Dear Barry,Thank you so much for sharing your impressions after your recent stay at Vinpearl Resort & Spa Hạ Long.We highly appreciate your nice word about your fantastic experience. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Rest assured that we will certainly share your generous words of praise with the whole team.Once again thank you very much - we are looking forward to your next visit to Hạ Long with your family.Warm regards,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

JENNY

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Wonderful Hotel
The hotel itself is amazing. Travelers get so much bang for their buck at this beautiful hotel. Service is outstanding. Sadly, it is a ghost town this time of year, which is such a shame. Not sure how they can sustain all of the wonderful-ness with so little occupants.
Lưu trú 2 đêm vào Tháng 12, 2023
Ho Phuoc Tu Front Office Manager trả lời vào 09/01/2024
Xin chào!Dear Jenny,Thank you so much for sharing your impressions after your recent stay at Vinpearl Resort & Spa Hạ Long.We highly appreciate your nice word about your fantastic experience. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Rest assured that we will certainly share your generous words of praise with the whole team.Once again thank you very much - we are looking forward to your next visit to Hạ Long with your family.Warm regards,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

8/10 - Tốt

Hsu-Ting

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 12, 2023
Ho Phuoc Tu Front Office Manager trả lời vào 15/12/2023
Xin chào!Dear our valued guest,Thank you so much for taking time to leave a review of your recent stay at Vinpearl resort & Spa Ha Long.We are thrilled to hear that you enjoyed your experience with the level of service and comfort you deserve.We hope to have the pleasure of welcoming you back to our resort in the near future and thank you once again for choosing to stay with us.Warmest regards,Hồ Phước TứFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

Mariya

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Best resort in Ha Long Bay
Ho Phuoc Tu Front Office Manager trả lời vào 12/02/2024
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

Joe

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good view any where. Staff is helpful. Breakfast is very good. Really enjoy.
Lưu trú 2 đêm vào Tháng 11, 2023
Ho Phuoc Tu Front Office Manager trả lời vào 29/11/2023
Xin chào!Dear Our Valued Guest,Thank you very much for sharing your marvelous comments, we are flattered to read know that you love Vinpearl Resort & Spa Ha Long. We are humbled by your kind words, rest assured that we will share to the team for the purpose of inspiring them to continuously strive hard in achieving excellence.We are looking forward to be at your service again on your next journeyKind regards,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

YuenYuen Debbie Chiu

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great facility. Nice view. Friendly staff. The bedding can be better.
Lưu trú 1 đêm vào Tháng 11, 2023
Ho Phuoc Tu Front Office Manager trả lời vào 21/11/2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 11, 2023
Ho Phuoc Tu Front Office Manager trả lời vào 21/11/2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

Vishal

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
I’ll be back! Amazing place!
Amazing hotel will beautiful views! Staff were very friendly and helpful! Special thanks to Antoine and to all the staff to be honest for their warm welcome and professionalism. My only regret is that I only stayed for 1 night! Wish I had booked at least 2 nights stay. 10/10 overall! I will return!
Lưu trú 1 đêm vào Tháng 10, 2023
Ho Phuoc Tu Front Office Manager trả lời vào 18/11/2023
Xin chào!Dear Vishal,Warm greetings from Vinpearl Resort & Spa Hạ Long!It’s such a gratifying feeling to read that you had an enjoyable experience while staying with us. We are nothing short of delighted to find that you were impressed with the gracious hospitality and the great service of our team, who went beyond to make a wonderful difference to your visit.Your lovely words will be shared with our team as it serves as an inspiration for us to strive harder to exceed our guests’ expectations.Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved one in the nearest future.Kind regards,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

Mark

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Vinpearl is excellent
The resort was beyond our expectations. The room was high! The buffets were excellent, full of a wide variety of great food. We loved the place.
Lưu trú 2 đêm vào Tháng 11, 2023
Ho Phuoc Tu Front Office Manager trả lời vào 14/11/2023
Xin chào!Dear our valued guest,Thank you so much for taking time to leave a review of your recent stay at Vinpearl resort & Spa Ha Long.We are thrilled to hear that you enjoyed your experience with the level of service and comfort you deserve.We hope to have the pleasure of welcoming you back to our resort in the near future and thank you once again for choosing to stay with us.Warmest regards,Hồ Phước TứFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

Mariya

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing hotel very nice property with friendly staff
Lưu trú 5 đêm vào Tháng 11, 2023
Ho Phuoc Tu Front Office Manager trả lời vào 07/11/2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

8/10 - Tốt

Pao, Land O Lakes

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful place n landscaping Too many uncontrol children running around making the area affected unsafe
Lưu trú 1 đêm vào Tháng 10, 2023
Ho Phuoc Tu Front Office Manager Vinpearl Resort & trả lời vào 29/10/2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments and comments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

Claudine

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 10, 2023
Ho Phuoc Tu Front Office Manager trả lời vào 28/10/2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

Sylvie

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Palace 5 étoiles incroyable
Séjour magnifique, tout est parfait : la chambre splendide, le petit dejeuner incroyable, la piscine, les transferts en bateau. Seul petit bémol : peu d'employés parlent anglais mais nous supposons que lorsque l'activité touristique étrangère reprendra, cela sera rectifié. Hôtel à recommander !
Lưu trú 3 đêm vào Tháng 10, 2023
Ho Phuoc Tu Front Office Manager trả lời vào 19/10/2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments and comments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

4/10 - Kém

Preetam

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property is really dated. It’s looks good when you first arrive but a closer look and you will see cracks, dirt, damaged walls, furnishings etc. There was a major problem with our room so the hotel did upgrade us. But we decided to check out early and cut our losses. It’s a facade, looks nice but closer look it’s dated. Food terrible for vegetarians tooz
Lưu trú 3 đêm vào Tháng 9, 2023
Ho Phuoc Tu Front Office Manager trả lời vào 07/10/2023
Xin chào! Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

Dennis

Lưu trú 1 đêm vào Tháng 9, 2023
Ho Phuoc Tu Front Office Manager trả lời vào 24/09/2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

Willy

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 9, 2023
Ho Phuoc Tu Front Office Manager trả lời vào 21/09/2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

8/10 - Tốt

SEDO

Lưu trú 2 đêm vào Tháng 9, 2023
Ho Phuoc Tu Front Office Manager trả lời vào 21/09/2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

Binh

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was top notch. Dung, I think he is the customer care manager, made sure that our stay was as enjoyable as possible . Thank you Dung. Your hotel is very lucky to have you working there.
Lưu trú 2 đêm vào Tháng 9, 2023
Ho Phuoc Tu Front Office Manager trả lời vào 21/09/2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

8/10 - Tốt

LEIGH

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was fabulous and the staff couldn't have been nicer. I enjoyed the Spa every day and it was amazing! The breakfast buffet should nnot be missed, the best choices of foods and the pastries and fruit are delicious! The area is not walkable, you'll need a taxi to take you places. There is only one overpriced mall in the area - other than that it is a ghost-town during the day. At night you can go to the Halong Night Market and pickup some fun things. The restaurants in the hotel are not great. The Akoya was super overpriced and it didn't come with any side dishes or bread or salad?!?! I ordered the fish and that's all that was on my plate. If you're going to charge such high prices, why not add some veggies and rice or potato to the plate??? Hardly anyone is going in to eat, so that says a lot! The other restaurant, the Pavillion, was beautiful. It sits on the dock so you have gorgeous views of the water. I did enjoy the steak there, very nicely cooked and it came with veggies and potato. Order it you won't be sorry! Overall, I would say the stay was nice, but it is completely empty all day, as all the tourists are riding on some bus or boat. It was a very pretty hotel and I got lots of rest there. Glad I stayed there.
Lưu trú 1 đêm vào Tháng 9, 2023
Ho Phuoc Tu Front Office Manager trả lời vào 21/09/2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services at pavilion and our staff as well. Thank you for your precious words for our service. Besides, rest assured that the comment will reach to our team to look into this shortcoming.We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

Horst

Lưu trú 1 đêm vào Tháng 9, 2023
Ho Phuoc Tu Front Office Manager trả lời vào 04/10/2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

SHUANG-AN

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 9, 2023
Ho Phuoc Tu Front Office Manager trả lời vào 12/09/2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 - Xuất sắc

Matchy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
A hotel with its own island. Highly recommended
Really enjoyed our stay. Staff were very professional and friendly. Everyone was very helpful. Food were really good. Had the buffet for lunch (a lot of selection) and went to Pavilion for dinner. The views are beautiful all around the hotel.
Lưu trú 1 đêm vào Tháng 9, 2023
Ho Phuoc Tu Front Office Manager Vinpearl Resort & trả lời vào 12/09/2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

4/10 - Kém

Tony

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property is ok. food is ok. guests are noisy.
Lưu trú 3 đêm vào Tháng 7, 2023
Ho Phuoc Tu Front Office Manager trả lời vào 27/07/2023
Xin chàoDear Mr. Tony,Thank you for taking the time to leave a review. We are glad to enjoyed and appreciated that you enjoyed our property and cuisine.furthermore, we regretfully apologize that this time, the service did not meet your expectations because of the noise. All your feedback has been noted, and we will be raising discussions to review how we can continue to improve to make sure our genuine service is spread throughout the whole resort.We hope we can welcome you back and show you our true Vietnamese hospitality.Warm RegardsHo Phuoc TuFront Office Manager

6/10 - Được

Paul

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
Booked for the perfect location. It is lovely, but very isolated being on an island. The hotel has limited facilities and you have to take a short boat to the mainland to do anything else. Restaurants were disappointing (only 2. One buffet and one a la carte). A la carte was only buffet during our stay. Restaurants only open at specific times for breakfast, lunch and dinner. If you miss those times you either have to get room service or go to the mainland. Odd that such a large resort to have nowhere to eat for multiple hours. Very poor communication about changes in opening hours. Staff had no idea what time each was open. We were sent back and forth between the restaurants as each said only the other was open. We had to change rooms because one of the doors between the living area of the suite and the bedroom was broken and off the hinges. They sorted a new room for us quickly, however. Despite having a suite (large enough for 3) , I had to pay extra on arrival to have a rollaway bed added. The hotel had very little atmosphere. Large space, but no-one around. Style over substance. The spa was wonderful, however. Lovely treatments and very friendly staff. Highly disappointing. Sorry but I can't recommend to anyone.
Lưu trú 2 đêm vào Tháng 7, 2023
Ho Phuoc Tu Front Office Manager trả lời vào 27/07/2023
Xin chào! Dear Mr. Ireland Paul Richard,First and foremost, thank you for taking the time to share a detailed review of your stay experience here at Vinpearl Resort & Spa Hạ Long. It is our honor to have hosted you.Your valuable feedback is very important to us and we sincerely appreciated. We apologize for any inconvenience caused during your stay with us and would like to assure you that the matters will be brought up for further review to ensure that it does not happen again in the future.Nevertheless, it warms our heart to know that you had enjoyed your stay with us at spa and thank you for your kind words to our team. Your feedback and compliments will be shared with the team.Thank you once again for choosing us as your choice of accommodation for your vacation and we hope to have the pleasure of welcoming you back to our resort.Warmest regards,Ho Phuoc TuFront Office Manager