Thân gửi anh Thao,Thay mặt Ban Quản lý Khách sạn, cảm ơn anh đã lựa chọn 20 Hotel and Apartment cho chuyến đi của mình.Chúng tôi rất vui mừng khi anh đã dành thời gian để đánh giá 5 sao cho khách sạn.Chúng tôi mong rằng anh đã có những giây phút thoải mái, dễ chịu trong thời gian ở khách sạn. Đặc biệt hơn, chúng tôi rất hạnh phúc khi anh cảm thấy hài lòng, ấn tượng với các bạn nhân viên tại khách sạn, lời đánh giá của anh sẽ tạo động lực rất lớn cho tinh thần nhân viên được đi lên và luôn cung cấp dịch vụ tốt nhất cho khách hàng.Một lần nữa, cảm ơn anh Thao rất nhiều và hi vọng sẽ được chào đón anh quay trở lại trong tương lai.Kính chúc anh nhiều sức khỏe và may mắn!Trân trọng, Symon Dinh Xuan Sy – Customer service

Thân gửi anh Thao,Thay mặt Ban Quản lý Khách sạn, cảm ơn anh đã lựa chọn 20 Hotel and Apartment cho chuyến đi của mình.Chúng tôi rất vui mừng khi anh đã dành thời gian để đánh giá 5 sao cho khách sạn.Chúng tôi mong rằng anh đã có những giây phút thoải mái, dễ chịu trong thời gian ở khách sạn. Đặc biệt hơn, chúng tôi rất hạnh phúc khi anh cảm thấy hài lòng, ấn tượng với các bạn nhân viên tại khách sạn, lời đánh giá của anh sẽ tạo động lực rất lớn cho tinh thần nhân viên được đi lên và luôn cung cấp dịch vụ tốt nhất cho khách hàng.Một lần nữa, cảm ơn anh Thao và hi vọng sẽ được chào đón anh quay trở lại trong tương lai.Kính chúc anh nhiều sức khỏe và may mắn!Trân trọng, Em Dinh Xuan Sy – Customer service

為住様ホテルチームを代表して、当ホテルのサービスをご利用いただき誠にありがとうございます。お客様に最高の体験をお届けしたいので、スタッフは常にお客様の意見や要望に耳を傾け、良い仕事をするよう努めています。また、ここでの滞在中にどれだけ楽しい時間を過ごしたかが簡単にわかります。また、私たちは常に施設の質の向上に努めており、次回お越しの際には最高の方法でお客様をお迎えできることを願っています。ご健康をお祈りします。敬具、Zee - ゲストリレーションズ！Tame Sumi-sama hoteruchīmu o daihyō shite, tō hoteru no sābisu o go riyō itadaki makotoni arigatōgozaimasu. Okyakusama ni saikō no taiken o o todoke shitainode, sutaffu wa tsuneni okyakusama no iken ya yōbō ni mimi o katamuke, yoi shigoto o suru yō tsutomete imasu. Mata, koko de no daizaichū ni dore dake tanoshī jikan o sugoshi takaga kantan ni wakarimasu. Mata, watashitachi wa tsuneni shisetsu no shitsu no kōjō ni tsutomete ori, jikai okoshi no sai ni wa saikō no hōhō de okyakusama o omukae dekiru koto o negatte imasu. Go kenkō o oinori shimasu. Keigu, Zee - gesutorirēshonzu!

親愛なるヒロコ様この度は当ホテルにご宿泊、誠にありがとうございます。コメントを残していただきありがとうございます。お部屋の水トラブルの連絡を受けてすぐにスタッフが対応し、修理いたしました。重ねてお詫び申し上げます。ご理解いただき、より良いサービスをご提供できるよう、次回も当ホテルをご利用いただければ幸いです。幸運を。敬具、Zee - ゲストリレーションズ！

Dear, Steven!Thank you for choosing our hotel for your vacation.As you can see, our hotel is located on a street that is bustling in the morning but quiet and romantic in the evening. This street is also very convenient for you to walk to the capital's attractions.Our hotel always aims for neatness and friendliness in terms of personnel and also wants customers to feel comfortable and at home.We are very grateful for your wonderful reviews, it is a joy and motivation for us. Wishing you good health and please come back as soon as possible so we can serve you better.Sincerely, Zee - Guest Relations!

Dear Wong, thank you for choosing our hotel as your destination.We are very happy that you had such a good experience with the hotel.Our criterion is to provide customers with the most comfortable place to rest. A good night's sleep requires a good bed. Luckily we were able to do that for our customers!Thank you for giving us your excellent review and it is truly a source of great encouragement. Wishing you the best of luck and hope you'll come back as soon as possible!Sincerely, Zee - Guest Relations!

친애하는 연주씨손님께서 저희 직원이 친절하다고 하시고, 무료로 좋은 객실로 업그레이드해 주셨다는 소식을 듣고 저희는 매우 기쁩니다. 아침 식사의 질도 높게 평가해주셔서 좋았습니다. 우리는 우수한 서비스를 제공하는 것을 목표로 하고 있으며, 귀하의 긍정적인 피드백에 감사드립니다. 앞으로도 즐거운 숙박을 위해 다시 손님을 맞이할 수 있기를 바랍니다!진심으로 감사드립니다. Henry Tu - 고객 서비스.Dear Mr.Yeonju We're pleased to hear that the guest found our staff friendly and enjoyed the free upgrade to a nice room. It's great that they also appreciated the quality of the breakfast. We aim to provide excellent service, and your positive feedback is much appreciated. We hope to welcome the guest back for another enjoyable stay in the future!Yours sincerely, Henry Tu - Customer service .

Dear Mr. Karl, On behalf of the Hotel Management Board, thank you so much for trusting and choosing the 20 Hotel and Apartment for your travel. We are really appreciative that you took the time to give our hotel maximum points. And I hope your trip to our hotel was enjoyable, comfortable, and memorable. More particularly, we are so joyful when serve both of you. Once more, thank you Mr. Karl and we hope to see you again soon. I wish you a nice in the next trip and luck! Sincerely, Syzmon Dinh Xuan Sy - Customer Service

Dear Mrs. Nathalie Morin,Thank you very much for choosing 20 Hotel and Apartment for your trip on behalf of the hotel management.We are truly grateful that you took the time to rate our hotel. And I hope your trip to our hotel was pleasant and comfortable. In particular, we are delighted that you are satisfied with the caliber of the employees, the location of the hotel, and its offerings.Once again thank you Mrs. Nathalie Morin, and we hope to see you again soon!I wish you a wonderful and lucky life!Sincerely, Symon Dinh Xuan Sy - Customer Service

Dear Ms. Misa Kuboyama,On behalf of the Hotel Management Board, we would like to thank you for choosing 20 Hotel and Apartment for your trip.We appreciate you taking the time to rate the services of our hotel.The hotel is very apologetic and hopes to receive your understanding that our equipment has had a negative impact on your use of the service. Due to the influence of the weather in Hanoi, humidity has had a significant impact on the hotel's facilities. We have also been trying very hard to overcome this limitation, always maintaining, replacing, and better improvements to bring the best experience to customers.Your contribution is very valuable to our hotel. We hope to welcome you back soon and demonstrate the hotel's innovation, creating a wonderful and memorable experience for you.Wishing you a lot of health and luck!Sincerely, Dinh Xuan Sy – Customer Service

Dear Mr. Kevin,On behalf of the Hotel Management Board, thank you for choosing 20 Hotel and apartment for your stay.We appreciate you taking the time to rate our hotel 5 stars.We hope you had a pleasant and comfortable time during your stay at the hotel. More specifically, we are very happy that you are satisfied with the quality of the food and the service of the hotel.Once again, thank you, and hope to welcome you back in the future.I wish you good health.Sincerely, Symon Dinh Xuan Sy – Customer service

Dear Mr./Ms. Akira,Thank you very much for trusting and choosing 20 Hotel and Apartment for your trip on behalf of the hotel management.We are truly grateful that you took the time to rate our hotel. And I hope your trip to our hotel was pleasant and comfortable. In particular, we are delighted that you are satisfied with the location, price of the hotel, and its offerings.Once again thank you Mr./Ms. Akira, and we hope to see you again soon!I wish you a wonderful and lucky life!Kind regards, Symon Dinh Xuan Sy - Customer Service

Dear Customers,It is an honor to welcome you to Hotel and Apartment 20 for your stay.Thank you for taking the time to rate our service and provide us with some feedback about your stay and the hotel's services. We sincerely regret that the hotel's room service did not meet your demands and made your trip unpleasant. We are very grateful and welcome your comments and our hotel has been in the process of renovation, collecting comments from our dear customers to be able to improve and upgrade the entire system, service quality promises to bring customers the best trip and a great impression when they come to stay. Once again, we sincerely apologize to you and hope to receive your understanding and generosity. We would like to welcome you back in the future so that we can provide you with the best and most complete service.Sincerely, Symon Dinh Xuan Sy – Customer Service

Dear Mr./Ms. Chendra,On behalf of the hotel management thank you very much for choosing 20 Hotel and Apartment for your trip We are truly grateful that you took the time to rate our hotel five stars. And I hope your trip to our hotel was pleasant and comfortable. In particular, we are delighted that you are satisfied with the caliber of the employees, the services of the hotel, and its offerings.Once again thank you Mr./Ms. Chendra, and we hope to see you again soon!I wish you a wonderful and happy life!Sincerely, Symon Dinh Xuan Sy - Customer Service

Dear Ms./Mr. Ethan, On behalf of the Hotel Management Board, thank you so much for trusting and choosing the 20 Hotel and Apartment for your travel. We are really appreciative that you took the time to give our hotel maximum points. And I hope your trip to our hotel was enjoyable, comfortable, and memorable. More particularly, we are overjoyed that you are satisfied with the service of the employees, the location, the value, and its offerings. Once more, thank you Ms./Mr. Ethan, we hope to see you again soon! I wish you a wonderful life and luck! Sincerely, Symon Dinh Xuan Sy - Customer Service

Dear Ms./Mr. Jonathan, On behalf of the Hotel Management Board, thank you so much for trusting and choosing the 20 Hotel and Apartment for your travel. We are really appreciative that you took the time to give our hotel maximum points. And I hope your trip to our hotel was enjoyable, comfortable, and memorable. More particularly, we are overjoyed that you are satisfied with the service of the employees, the value of the service, and its offerings. Once more, thank you Ms./Mr. Jonathan, we hope to see you again soon! I wish you a wonderful life and luck! Sincerely, Symon Dinh Xuan Sy - Customer Service

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing 20 hotel. We can’t wait to have you back at 20 hotel