Dear Ms Phuong, Thank you for your recommendation. We hope you support us in the future. Best regards,

Dear customer, Thank you for staying at Grand Plaza Hanoi Hotel and taking the time to write a review. We apologize to you for not being able to inspect the parking lot carefully. The hotel offers free parking coupons for guests, restaurants, and banquet guests at no additional cost. Although we are unable to provide guidance to all our customers, we offer free parking coupons to our customers at any time. Guests requesting an additional deposit will be required for use of the business area and mini bar in the hotel. If there is no additional use at the hotel upon check-out, we will only charge the room charge for the refund or credit card. The Grand Plaza Hanoi Hotel will not be satisfied with the present, but will continue to strive for better service to make the rest of the area more satisfying. We look forward to having another great experience with you again and wish you and your family good health and happiness. Grand Plaza Hanoi Hotel, Director of Sales & Marketing, Rhee Kyong-Taek

Dear Sir, Thank you for your feed back. Best regards,

Dear Sir/ Madam, We are sorry to hear that you were unhappy during your stay in our hotel. If possible, please give us the problem to make us us improve our service. Thanks and Best regards,

We are sorry for the in- convenience. Thank you for let it know and we will try to improve the service

Cam on anh da lua chon khach san Grand Plaza Hanoi cho chuyen di cua minh. Hi vong se duoc phuc vu anh trong nhung lan cong tac tiep theo.